Altigen ACM 6.5, Руководство администратора

Страница: 25 / 502

New in Release 6.5 Update1
MAXCS ACM 6.5 Administration Manual 11
Operator Off-line —when this feature is enabled, all calls are directed to the AA. When
the caller dials 0 and the operator is not available, the call is routed to the operator
mailbox.
Out Call Routing Configuration —allows outgoing calls to be directed to particular
trunk routes, based on a configured dialing pattern.
Outside Call Blocking —when this feature is enabled, access to outside lines is
temporarily disallowed.
Paging (IP)— allows paging over IP to a group of internal IP phones.
Paging (analog trunk or station port) - allows paging through a Zone paging device
connected to an analog trunk or station port.
Paging (Audio-Out Port)— allows paging though a speaker connected to an audio
output port.
Personal Call Park and Pick Up— users can park calls at one station to be picked up
at another station. Up to 50 calls may be parked at one station simultaneously. Calls
parked to a group are protected. Only group agents or the person who parked the call
can pick it up.
Single Call Waiting - allows users to put an existing call on soft hold and take a second
call upon hearing a Call Waiting tone. The user can then alternate between the two calls.
SIP Third-Party Devices —allows certified third-party SIP devices (for example, a 3rd
party IP phone) to register as an IP extension. Note : A license is required to enable this
feature for an extension. (Release 5.2)
Station Log In/Log Out - enables system users to move an extension number from
one station to another, or deactivate an extension.
System and Station Speed Dial - allows programming of frequently used telephone
numbers for speed dialing. Up to 60 system speed numbers can be programmed. Up to
20 station speed numbers can be programmed for each extension.
System Backup and Restore - allows back up of configuration data and voice mail
boxes, based on a configured schedule.
Transfer Caller to AltiGen Voice Mail System - allows user to transfer outside caller
into the AltiGen Voice Mail System by pressing FLASH # 40 while connected to the
caller.
Transfer Caller to AA - allows a user to transfer a call to an AA by pressing FLASH
#15 and then the 2- or 3-digit AA number.
Virtual Extensions - an extension that is not associated with a physical port, but allows
access to the AltiGen Voice Mail System features and telephone sharing.
Workgroup Call Pickup - allows agent or supervisor to pick up a specific call in queue.
Automatic Call Distribution Features
Automatic call distribution (ACD) features include:
Advanced Queue Management Application - enables advanced queuing options:
•
One-level AA menu selection from queue
•
Advanced queue overflow for configuration of overflow conditions and actions
After Hours Handling for Workgroups - a workgroup can be assigned a Business
Hours Profile through MaxAdministrator. Also, after hours routing decisions can be
configured for each day of the week. When a call is forwarded to this workgroup after
hours, the call is routed automatically, based on the routing decision for that day of the
week.