Handling Calls
41-001317-05 REV00 – 03.2011
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Using the
Key or the
softkey, you can transfer the call before answering it (Blind Transfer), or answer
the call and then transfer it (Consultative Transfer).
For a Blind Transfer:
For Consultative Transfer:
Use the following procedure to transfer a call to another extension.
To transfer a call to another extension:
Transferring Two Existing Calls
The 6739i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example, on
your phone, there are two calls - Call on L1 and Call on L2. L1 is on hold. L2 has an active call in focus. You can perform the
following to transfer L2 to L1.
Indication of Transferred Calls
When you transfer an active call, the near-end phone displays a “Call Transferred” screen when a call is transferred and the
far-end call is dropped. An audible busy signal is also heard on the phone.
IP Phone UI
•
Press the
Key or the
during the ringing of an incoming call.
•
Press the
Key or the
after answering the incoming call and speaking with the caller.
1.
Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2.
Press the
Key or the
. You should hear a dial tone as a second line opens up.
3.
Press a line/call appearance key followed by the extension number (or the outside number) to Party 2. This is the
Party for which you want to transfer Party 1.
4.
To complete a "blind" transfer, press the
Transfer
Key again before the receiving end answers. To complete a
consultive transfer, remain on the line to speak with the Party 2, before pressing the
Transfer
Key again to transfer
Party 1 to Party 2. To cancel the transfer, select
Cancel
on the display screen or press
.
IP Phone UI
1.
Press the
Key or the
.
2.
Press the “
Lines
” key. The Line keys display on the screen.
3.
Press
L1
where the call is on hold.
L2
is transferred to
L1
.
Transfer
Transfer
Transfer
Transfer
Transfer
