![background image](http://html.mh-extra.com/html/zyxel-communications/nas-series/nas-series_user-manual_945622331.webp)
Chapter 21 Troubleshooting
Cloud Storage User’s Guide
331
• If you are trying to login directly by typing the server name into your web browser’s address
field, make sure you are using the correct server name as the web site address.
• The default server name is ‘NAS’ followed by the number of your model (‘NAS540’ for
example). If you have changed the server name, use the new one.
• If the server name has been changed and you do not know the new server name, see the
troubleshooting suggestions for
I forgot the server name of the NAS.
• If it still doesn’t work, try using the NAS Starter Utility.
• Check the hardware connections, and make sure the LEDs are behaving as expected. See the
Quick Start Guide and
.
• By default, the NAS gets an IP address automatically. The NAS assigns itself an IP address if no
device assigns one. If your computer is also set to get an IP address automatically, the computer
and the NAS can both assign themselves IP addresses and communicate. See
if you need to configure the NAS with a static IP address.
• If you are connecting to the NAS by its IP address, make sure you use the correct one. If the NAS
has a wired Ethernet connection and a wireless connection through an attached USB wireless
dongle, the NAS has a different IP address for each connection. To connect through the wired
Ethernet connection, use the wired Ethernet connection’s IP address. To connect through the
wireless connection, use the wireless connection’s IP address.
• Make sure your computer’s IP address is in the same subnet as the NAS’s IP address. You can use
the NAS Starter Utility to find the NAS’s IP address. Skip this if you know that there are routers
between your computer and the NAS.
• Ping the NAS from your computer. Make sure your computer’s Ethernet adapter is installed and
functioning properly. In a (Windows) computer, click Start, (All) Programs, Accessories and
then Command Prompt. In the Command Prompt window, type “ping” followed by the NAS’s
IP address (use the NAS Starter Utility to find the NAS’s IP address if you don’t know it) and then
press [ENTER].
• Make sure you are using Internet Explorer 6.0 (and later) or Firefox 1.07 (and later).
• Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled. With Internet Explorer 6, you may also have to enable scripting of safe ActiveX controls.
See
I forgot the password.
• The default password is 1234.
• If you have changed the password and forgotten it, you will have to reset the NAS.
21.4.1 Enabling Scripting of Safe ActiveX Controls
If pages of the web configurator do not display properly in Internet Explorer, check that scripting of
safe ActiveX controls is enabled.
Summary of Contents for NAS Series
Page 4: ...Contents Overview Cloud Storage User s Guide 4 ...
Page 13: ...13 PART I User s Guide ...
Page 14: ...14 ...
Page 18: ...Chapter 1 Getting to Know Your NAS Cloud Storage User s Guide 18 ...
Page 26: ...Chapter 2 NAS Starter Utility Cloud Storage User s Guide 26 ...
Page 132: ...Chapter 5 Tutorials Cloud Storage User s Guide 132 5 Click Get Certificate ...
Page 152: ...Chapter 5 Tutorials Cloud Storage User s Guide 152 ...
Page 153: ...153 PART II Technical Reference ...
Page 154: ...154 ...
Page 158: ...Chapter 6 Status Screen Cloud Storage User s Guide 158 ...
Page 168: ...Chapter 7 System Setting Cloud Storage User s Guide 168 ...
Page 172: ...Chapter 8 External Volume Cloud Storage User s Guide 172 ...
Page 186: ...Chapter 9 Network Cloud Storage User s Guide 186 ...
Page 260: ...Chapter 14 Using Time Machine with the NAS Cloud Storage User s Guide 260 ...
Page 280: ...Chapter 17 Shares Cloud Storage User s Guide 280 ...
Page 284: ...Chapter 18 WebDAV Cloud Storage User s Guide 284 ...
Page 356: ...Appendix C Legal Information Cloud Storage User s Guide 356 Environmental Product Declaration ...