User Manual
63
Contents
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ZELTIQ Customer Service ................................................................ 63
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Recoverable Exceptions .................................................................. 63
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Error Messages ............................................................................... 65
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General Messages........................................................................... 65
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Software Updates and Messages ................................................... 66
This appendix lists system messages with the suggested user action, if any. Each message includes a message
code that is preceded by the letter Z and a Customer Service code.
Carry out the recommended action, if any. If the problem persists, record both codes and call Customer
Service. Customer Service will use the codes in order to help resolve the issue. For assistance with any message
not listed here, call Customer Service.
ZELTIQ Customer Service
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Worldwide: (+1) 925-474-8160
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United States: 1-888-935-8471 (1-888-ZELTIQ1)
Recoverable Exceptions
Message
Action
Applicator error. Z401-YYY
Disconnect and reconnect the applicator.
Disconnect and reconnect the applicator.
The card expired. Z402-YYY
Connect a new card.
Remove the card from the applicator and insert a new card.
The coolant level is low. Z403-YYY
Add coolant.
Add coolant.
The card and applicator are incompatible. Z404-YYY
Remove the card from the applicator. Insert a card that is
appropriate for the applicator type.
Applicator software error. Z405-YYY
Replace the applicator.
Use another applicator.
Card error. Z406-YYY
Disconnect and reconnect the card.
Remove and reinsert the card.
Card error. Z407-YYY
Disconnect and reconnect the card.
Remove and reinsert the card.
Applicator control error. Z408-YYY
Start a treatment. If the problem persists, call Customer
Service.
Start a treatment. If the problem persists, replace the
applicator.
CAUTION
Thermal event detected. Z409-YYY
Remove the applicator and gelpad. Refer to the user
manual.
CoolAdvantage and CoolMini applicators:
•
Do not retreat for at least 24 hours.
All other applicators:
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If you receive a second Z409 for a single treatment
site, discontinue treatment for the site, do not
retreat for at least 24 hours.
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