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CHAPTER 11
Communication Failures
■
The Communication Process
When you turn on or use the Personal Diabetes Manager (PDM),
it establishes communication with the active Pod. Usually, com-
munication occurs quickly. Occasionally, communication takes
longer and the PDM displays the communication icon during
that time in the upper left-hand corner of the current screen.
However, if communication does not work, the PDM will walk
you through the necessary steps to re-establish communication.
Communication can fail if the PDM is:
•
Too far from the Pod—The PDM and Pod should be side by
side while priming during activation.
•
Interrupted by outside interference—See the “mylife Omni-
Pod System Notice Concerning Interference” in the Appen-
dix.
■
Failure During Pod Activation or Operation
When you send an instruction from the PDM—such as
Start
to
begin bolus delivery or
Enable
to begin using a different basal
program—the Pod usually responds quickly. However, if the
PDM cannot send your instruction within a few seconds, it dis-
plays the “Communication error” screen (Figure 11-1 on the next
page).
1. Move the PDM closer to the Pod. The PDM will try to commu-
nicate with the Pod again. If communication still fails, you will
see the message in Figure 11-2 on the next page.
As a safety feature, the communication distance be-
tween the Pod and PDM is reduced during activation.
Once a Pod is primed and communicates with the
PDM, the full communication range is restored and
the Pod can receive commands only from that PDM.
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