Alerts and Alarms
122
10
The following table explains what the message could mean and what you should do.
Alert error message
Possible causes
Action
Meter Error 1
See user manual for
further instructions.
•
Blood sample is too small.
•
Problem with the test strip.
•
Problem with the meter.
•
Very low
blood glucose
: less
than 1.1 mmol/L.
1. If you have symptoms, such as weakness, sweating, nervousness,
headache or confusion, follow the recommendations of your
health-
care provider
for treating
hypoglycemia
.
2. Conduct a control solution test using a new test strip. If the results of
the control solution test are within the range printed on the side of
the test strip vial, retest using blood and a new test strip.
3. If the control solution test does not work, or the error persists, call
Customer Care.
Meter Error 2
See user manual for
further instructions.
•
Problem with the test strip.
•
Problem with the meter.
•
Very high blood glucose:
above 27.8 mmol/L.
•
HIGH control solution
applied when temperature
is too cold. (This applies
only to control solution
labeled HIGH.)
1. If you have symptoms, such as thirst, fatigue, excess urination or
blurry vision, follow the recommendations of your healthcare pro-
vider for treating
hyperglycemia
.
2. Conduct a control solution test using a new test strip. If the results of
the control solution test are within the range printed on the side of
the test strip vial, retest using blood and a new test strip.
3. If the control solution test does not work or the error persists, call
Customer Care.
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