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Yealink MeetingSpace VC800, User Manual

The Yealink MeetingSpace VC800 is an advanced video conferencing system designed for seamless collaboration. To quickly get started with this cutting-edge device, you can easily access the free Quick Start Manual. Download it from our website manualshive.com and unlock the full potential of this exceptional product.

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Troubleshooting

 

183 

Troubleshooting 

This chapter provides general troubleshooting information to help you solve problems you 
might encounter when using your VC800 system. If you require additional information or 
assistance with your new phone, contact your system administrator. 

Ensure the system has not been physically damaged when experiencing a problem. Check 
whether the cables are loose and the connections are correct and secure. These are common 
causes of problems. 

System Diagnostics 

Diagnostic menus include: 

 

Audio Diagnose

: Check whether the audio output device can pick up voice and play audio 

normally.   

 

Camera Diagnose

: Check whether the camera can pan and change focus normally.   

 

Ping

: Check whether the network between the local and the remote system is connected. 

 

Trace Route

: Display the route (path) and measure transit delays of packets across an 

Internet Protocol (IP) network. 

Audio Diagnose

:

 

1.

 

Select              (

More 

menu). 

2.

 

Press        or        to scroll to 

Setting 

and then press

           

to expand the menu. 

3.

 

Press        or        to scroll to 

Diagnose 

and then

 

press

       

to

 

enter submenu. 

4.

 

Press        or        to scroll to 

Audio Diagnose 

and then press   

       

. 

 

 

 

Summary of Contents for MeetingSpace VC800

Page 1: ...jiu ...

Page 2: ...O BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS 2 Disclaimer YEALINK XIAMEN NETWORK TECHNOLOGY CO LTD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Yealink Xiamen Network Technology CO...

Page 3: ...re striving to improve our documentation quality and we appreciate your feedback Email your opinions and comments to DocsFeedback yealink com Technical Support Visit Yealink WIKI http support yealink com for the latest firmware guides FAQ Product documents and more For better service we sincerely recommend you to use Yealink Ticketing system https ticket yealink com to submit all your technical is...

Page 4: ......

Page 5: ... Yealink uses software under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL and used in Yealink products can be downloaded online http www yealink com GPLOpenSource aspx BaseInfoCateId 293 NewsCateId 293 CateId 293 ...

Page 6: ......

Page 7: ...ides everything you need to start using your new video conferencing system quickly First verify with your system administrator that the IP network is ready for system configuration Also be sure to read the Overview and Getting Started sections in this guide before you set up and use the VC800 video conferencing system See the Yealink Products Regulatory Notices Guide for all regulatory and safety ...

Page 8: ...nce room layout environmental requirements and installation recommendations for the system On the website English Chinese Yealink VC800 Full HD Video Conferencing System Network Deployment Solution Network deployment for the VC800 under various scenarios On the website English Chinese Yealink VC800 Full HD Video Conferencing System Administrator Guide Functionality and configuration of the Yealink...

Page 9: ... Italics Used for hyperlinks to Yealink resources outside of this documentation such as the Yealink documentations e g For more information refer to Yealink VC800 Full HD Video Conferencing System Administrator Guide You also need to know the following writing conventions to distinguish conditional information Convention Description Indicates that you need to select an item from a menu For example...

Page 10: ...User Guide for the VC800 Video Conferencing System viii ...

Page 11: ...PW90 Wireless Conferencing Microphone 11 CPE90 Wired Expansion Mic 12 VCR11 Remote Control 13 Icon Instructions 15 Icons on Display Device 15 Icons on CP960 Conference phone 17 LED Instructions 18 User Interfaces 19 Web User Interface 19 Remote Control 20 Getting Started 21 Connecting the VC800 Video Conferencing System 21 Connecting the VC800 Codec 22 Connecting the Audio Device 23 Installing the...

Page 12: ...ring Data and Editing Fields Using Remote Control 35 Entering Data and Editing Fields Using CP960 37 System Status 42 Customizing the VC800 Video Conferencing System 45 General Settings 45 Automatic Sleep Time 45 Backlight 46 Screen Saver 48 Site Name 48 Language 49 Time Date 50 Key Tone 54 Website Snapshot 55 Adjusting Zoom Level of the Display Device 55 Volume Settings 56 Hiding IP Address 59 Hi...

Page 13: ...ls 93 Placing a Call Using the Remote Control 94 Placing a Call Using the CP960 conference phone 95 Placing a Call via Web User Interface 96 Multi Way MCU 96 Initiating a Conference 98 Conference Management 101 Conference Type 101 Meeting Password 103 Joining the Meeting 103 Meeting Whitelist 104 Meeting Blacklist 105 Editing Number before Calling 106 Answering or Rejecting Calls 107 Auto Answer 1...

Page 14: ...Jeans Meeting 163 Using the Pexip Platform 164 Dialing Pexip Alias 164 Joining the Pexip Meeting 166 Using the Mind Platform 167 Joining the Mind Meeting 167 Using the Custom Platform 169 Using the CPW90 Wireless Expansion Mic 171 LED Instructions 171 Placing the CPW90 172 Charging the CPW90 172 Turning the CPW90 On or Off 173 Registering CPW90 to the CP960 Conference Phone 173 Viewing CPW90 Infor...

Page 15: ...i Video Audio Issues 189 System Maintenance 190 Regulatory Notices 197 Service Agreements 197 Limitations of Liability 197 Safety Instructions 197 Restriction of Hazardous Substances 199 Appendix A Time Zones 201 Index 205 ...

Page 16: ...User Guide for the VC800 Video Conferencing System xiv ...

Page 17: ...inistrator Packaging Contents You can purchase any combination according to your needs VC800 CP960 CPW90 VC800 CP960 CPE90 CP960 conference phone can work as an audio device for the VC800 system You can also place calls answer calls or view directory and history on the CP960 conference phone Note VC800 Package VC800 Codec VCH50 Video Conferencing Hub We recommend that you use the accessories and c...

Page 18: ...User Guide for the VC800 Video Conferencing System 2 L Bracket for installing the camera VCR11 Remote Control AAA Batteries 2 Power Adapter and Power Cord Velcro 2 Ethernet Cable 3 ...

Page 19: ... 8m HDMI Cable 2 for TV 1 5m HDMI Cable 1 for Content Sharing 1 8m MINI DP Cable 1 for Content Sharing Cable Ties 5 VC800 Quick Start Guide CP960 CPW90 Package CP960 Conference Phone CPW90 Wireless Expansion Mic 2 ...

Page 20: ...User Guide for the VC800 Video Conferencing System 4 Charger Cradle 0 3m Micro USB Cable CPW90 Quick Start Guide CP960 CPE90 Package CP960 Conference Phone CPE90 Wired Expansion Mic ...

Page 21: ...resses outgoing video and audio data transmits this information to the far end and decompresses incoming data It supports 16 9 and 4 3 aspect ratios It can be compatible with different audio output devices and can adapt to the display devices automatically The front of VC800 codec The HD camera supports 12xoptical zoom white balance and automatic gain You can place the VC800 on the table or mount ...

Page 22: ... infrared sensor is located within the Yealink logo Aim the remote control at the camera IR sensor to operate the unit The back of VC800 codec Port Name Description Line Out Connects to an audio output device using an audio cable 3 5mm Line In Connects to an audio input device using an audio cable 3 5mm USB Inserts a USB flash drive to one of the two USB ports for storing screenshots recording vid...

Page 23: ...s to a display device for displaying video images HDMI 2 Connects to secondary display device for displaying video images LAN Connects to the network device DC48V Connects to the power source via a power adapter Reset Key Resets the system to factory defaults Security Slot Allows you to connect a universal security cable to VC800 codec so you can lock it down The system cannot be removed when lock...

Page 24: ...P960 Conference phone using a 0 5m Ethernet cable The back of cable hub Port Name Description MINI DP Connects to a PC using MINI DP cable for sharing contents HDMI Connects to a PC using HDMI cable for sharing contents USB Inserts a USB flash drive to the USB port for storing screenshots recording videos or capturing packets ...

Page 25: ... supports 360 degree audio pickup at a radius of up to 6 meters Connect the CP960 conference phone to the VC800 codec It can work as an audio device for the system You can also place calls answer calls or view directory and history on the CP960 conference phone ...

Page 26: ... of the speaker ringer or media HOME Touch Key Returns to the idle screen MIC Ports Connect to two CPE90 wired expansion microphones Internet Port Connect the VC Hub Phone port on the VC800 codec Connect to the Audio port on the VCH50 video conferencing hub Security Slot Allows you to connect a universal security cable to lock down your phone The phone cannot be removed when locked USB Port Insert...

Page 27: ...for a long period of time Name Description Battery Indicator LED Indicates the battery information For more information on the battery indicator LED refer to LED Instructions on page 171 Built in Microphone Supports 360 degree audio pickup at a radius of up to 3 meters Mute Button Turns on or off the CPW90 Mutes or unmutes the CPW90 For more information on the mute indicator LED refer to LED Instr...

Page 28: ...e button on its top You can mute or unmute the CPE90 by tapping the mute button during a call Name Description Built in Microphones Support 360 degree audio pickup at a radius of up to 3 meters Mute Button Mutes or unmutes the CPE90 For more information on the mute indicator LED refer to LED Instructions on page 18 For more information on how to use CPE90 Wired Expansion Mic refer to Using the CPE...

Page 29: ...th intuitive and efficient operation in all screens Hardware components of the remote control Item Description Power Key Power the System On and Off Puts the system to sleep or wakes the system Video Recording Key Starts or stops recording video and audio Layout Key Adjust layout during a video call ...

Page 30: ...ey Confirms actions or answers incoming calls Navigation Key Navigate through menu items using the Up Down Left and Right keys Pan and tilt the camera to adjust the viewing angle Mute Key Toggles the mute feature Home Key Returns to the idle screen when in the menu Opens Talk Menu during a call Back Key Returns to the previous menu Off hook Key Enters the pre dialing screen Places a call Answers a...

Page 31: ...cted SIP account is registered H 323 account is registered Log into the Yealink VC Cloud Management Service Yealink Meeting Server Log into the StarLeaf Zoom Pexip BlueJeans Mind platform VCH50 video conferencing hub is connected to the VC800 codec Auto answer Missed calls this icon displays on the status bar Output volume is 0 Do not disturb Dual screen mode Dual video sources when a PC is connec...

Page 32: ...isplayed on the second display device Records video and audio Dialed calls H 323 account SIP account IP Call Dialed calls Cloud platform Received calls H 323 account SIP account IP Call Received calls Cloud platform Missed calls H 323 account SIP account IP Call Missed calls Cloud platform Local contact Conference contact Yealink Cloud contact or YMS contact Places video calls Places voice calls ...

Page 33: ...onnected CPW90 Wireless Expansion Mics Call mute Call encryption Output volume is 0 Records video and audio Stops recording video and audio Local contact Conference contact Yealink Cloud contact or YMS contact Dialed calls H 323 account SIP account IP Call Dialed calls Cloud platform Received calls H 323 account SIP account IP Call Received calls Cloud platform Missed calls H 323 account SIP accou...

Page 34: ...itializing The CP960 conference phone is muted when the VC800 is during a call Flashing red The CP960 conference phone is ringing Solid green The CP960 conference phone is placing a call There is an active call on the CP960 conference phone Off The CP960 conference phone is idle The CP960 conference phone is not connected to the VC800 correctly Mute Indicator LED on the CPE90 Wired Expansion Mic L...

Page 35: ...device shows network information about the system Tap Network on the CP960 conference phone The touch screen of the CP960 conference phone displays the network information Log into the web user interface 1 Enter the IP address e g http 192 168 0 10 or 192 168 0 10 in the address bar of a web browser on your PC and then press the Enter key 2 Enter the administrator user name and password The defaul...

Page 36: ...or The default administrator password is 0000 For more information on how to view enter and edit the menu settings on the display device refer to Navigating Menus and Fields on page 32 and Entering Data and Editing Fields on page 35 Virtual Remote Control In addition to using the remote control you can also control the VC800 video conferencing system via virtual remote control To control VC800 vid...

Page 37: ...itional information or assistance to help you use your new phone contact your system administrator Connecting the VC800 Video Conferencing System This section introduces the following Connecting the VC800 codec Connecting the Audio Device Note Up to two display devices can be connected to the VC800 codec Because the display device is not included in the package you need to purchase it separately i...

Page 38: ...nnect it to the Codec port on the VCH50 video conferencing hub using 7 5m Ethernet cable 4 Do one of the following to share contents Locate the HDMI port on the VCH50 video conferencing hub and connect it to the HDMI port on the PC with the supplied HDMI cable So that you can share contents during a call Locate the MINI DP port on the VCH50 video conferencing hub and connect it to the MINI DP port...

Page 39: ...g CPW90 to the CP960 conference phone refer to Registering CPW90 to the CP960 Conference Phone on page 173 If you do not need presentation you can locate the VC Hub Phone port on the VC800 codec and connect it to the Internet port on the CP960 conference phone using a 7 5m Ethernet cable directly The VC800 video conferencing system should be used with Yealink original power adapter 48V 0 7A only T...

Page 40: ...IC ports on the CP960 conference phone You can fasten all cables with cable ties after all devices are connected Installing the VC800 Video Conferencing System You can choose to mount the VC800 codec on your TV or a wall depending on your actual needs Mounting the VC800 Codec on a TV When the thickness of your TV is between 35 120 mm you can mount the VC800 codec on your TV ...

Page 41: ...V with Velcro 6 Lock the VC800 codec to the L bracket with the M3 8 screws Mounting the VC800 Codec on a Wall You can also decide to mount the VC800 codec on a wall The recommended height for VC800 codec positioning is 1 5m 1 8m above the ground Do the following 1 Punch holes into the wall and then insert the expansion bolts Installation location for the expansion bolts and punching requirement ar...

Page 42: ...ging battery packs Avoid crushing puncturing or putting a high degree of pressure on any battery as this can cause an internal short circuit resulting in overheating Remove the batteries if they are not in use for long period of time Battery leakage and corrosion can damage the remote control dispose batteries safely Do not dispose used batteries in domestic waste Dispose batteries at special coll...

Page 43: ...leep mode automatically Put the system to sleep via the remote control 1 Press 2 Press or to scroll to Sleep and then press The system goes to sleep immediately The indicator LED on the VC800 codec illuminates solid red Wake the system via the remote control 1 Press any button on the remote control The indicator LED on the VC800 codec illuminates solid green Wake the system via theCP960 conference...

Page 44: ...st start up or reset the system the display device will display the setup wizard To complete the setup wizard via the remote control 1 Set the language displayed on the display device The default language is English 2 Set the date and time e g set the time zone time format date format and the type of the daylight saving time The system obtains the time and date from the NTP server automatically by...

Page 45: ...physically adjusting the camera to prevent damaging it Always use the remote control to control the camera To control local camera via the remote control 1 Select local camera 2 Press the navigation key to adjust the angle of the camera 3 Press or to adjust the focus of the camera Registration You can register the H 323 account SIP account and log into Cloud platform Yealink VC Cloud Management Se...

Page 46: ...hange the site name refer to Site Name on page 48 Status icon Status icons are displayed in the center of the status bar For more information on the status icon refer to Icons on Display Device on page 15 IP address LAN X X X X Indicates the system has obtained an IP address Network disconnected Indicates the system does not connect to an Ethernet cable Please check the Ethernet cable 255 255 255 ...

Page 47: ...r to Yealink VC800 Full HD Video Conferencing System Administrator Guide When the VC800 system logs into Yealink VC Cloud Management Service Yealink Meeting Server the icon is When the VC800 system logs into a StarLeaf Zoom Pexip BlueJeans Mind platform the icon is For more information refer to Yealink VC800 Full HD Video Conferencing System Administrator Guide Dial Enter the pre dialing screen Mo...

Page 48: ... can use the remote control to enter the main menu screen and view the items on the display device Note To navigate menus and fields you can If you want to You can Return to the idle screen Press or Go back to the previous menu Press Navigate through menus Press or to select a menu Press or to select an item Expand pull down list Press or to expand a pull down list Select an option from the pull d...

Page 49: ...d Drag up and down to scroll through values Select a value for a field Tap the value or scroll to the value in the pop up dialog box Gestures To operate your phone using gestures follow these tips Gesture Action Tap Touch an item on the screen with your finger and then lifting your finger For example tap to enter directory Swipe Tap and move When you want to scroll quickly swipe your finger across...

Page 50: ...egistering CPW90 to the CP960 Conference Phone on page 173 3 Control Center Backlight Slider Drag the slider to adjust the screen brightness quickly You can also enter the Backlight setting screen to adjust the screen brightness For more information refer to Backlight on page 46 Mute Tap to mute or unmute DND Tap to turn DND on or off quickly For more information refer to Do Not Disturb DND on pag...

Page 51: ...users to use existing or familiar key positions You can enter data and edit fields using the onscreen keyboard or dial pad on the remote control Using the Onscreen Keyboard Before using the onscreen keyboard you need to know the function of the keys on the onscreen keyboard VC800 video conferencing system supports two kinds of input methods English and Russian For more information refer to Keyboar...

Page 52: ...od Onscreen keyboard on the VC800 video conferencing system supports English and Russian keyboard input methods You can enter and edit characters using the enabled input methods You can configure keypad input method via web user interface only To configure keyboard input method via web user interface 1 Click on Setting General 2 In the Keyboard IME block select the desired list from the Disabled c...

Page 53: ...een dial pad to enter data Onscreen dial pad provides standard key layout which enable users to use existing or familiar key positions You can enter data and edit fields using the onscreen keyboard or onscreen dial pad Using the Onscreen Keyboard Before using the onscreen keyboard you need to know the function of the keys on the onscreen keyboard CP960 conference phone supports two kinds of input ...

Page 54: ...er 2 Delete Key Tap to delete the entered characters one by one Long tap to delete two or more characters 3 Label automatically to identify the context sensiti ve features Next Key Tap to go to the next field Send Key Tap to dial out the number 4 Two Special Characters Tap to enter special characters Long tap point key then slide to choose one of the options to enter an alternate character 5 Space...

Page 55: ...ng tap a key then slide to choose one of the options to enter an alternate character 3 Delete Key Tap to delete the entered characters one by one Long tap to delete two or more characters 3 Label automatically to identify the context sensitiv e features Next Key Tap to go to the next field Send Key Tap to dial out the number 5 Space Key Tap to enter spaces Long tap to change input method 6 Tap to ...

Page 56: ...ng tap to delete two or more characters 3 Label automatically to identify the context sensiti ve features Next Key Tap to go to the next field Send Key Tap to dial out the number 4 Space Key Tap to enter spaces Long tap to change input method 5 Tap to switch to the lowercase input mode 6 Tap to switch to the numeric symbolic input mode Google Pinyin Input Method You can use Google Pinyin input met...

Page 57: ...screen keyboard The other things you need to know If you want to Action Position the cursor Tap to position Select all characters 1 Long tap the entered character s 2 Do one of the following Tap on the top of the touch screen Drag to select all characters Cut Copy characters 1 Long tap the entered character s 2 Drag to select the characters you want to cut or copy 3 Tap CUT POTY or on the top of t...

Page 58: ...device model firmware hardware version and product ID Network status LAN type IP address MAC subnet mask gateway and DNS server public IP address can be also viewed if the static NAT is enabled Account status register status of SIP account H 323 account and Cloud platform Camera status device model SPEC and hardware version Audio the active microphone and active speaker VCS Phone status device mod...

Page 59: ... the desired list 4 Press to view the specific information To view the system status via the CP960 conference phone 1 Tap 2 Tap the desired list to view the specific information To view the system status via web user interface 1 Click Status ...

Page 60: ...User Guide for the VC800 Video Conferencing System 44 The system status is displayed on the web user interface ...

Page 61: ... require additional information or assistance with your new system contact your system administrator General Settings Automatic Sleep Time The system will go to sleep automatically when it has been inactive for a period of time the default period is 10 minutes When the system is in sleep mode it can still accept incoming calls The display device will prompt No Signal You can change the automatic s...

Page 62: ...one is always on by default You can configure backlight time for the CP960 s touch screen via the CP960 conference phone or web user interface You can configure the touch screen s backlight time in the following formats Always On Backlight is on permanently 15s 30s 1 Min 2 Min 5 Min 10 Min 30 Min Backlight goes out when the phone has been inactive for the time you set To configure the backlight of...

Page 63: ...also drag the backlight slider on the control center to change the intensity of the touch screen To configure the backlight active level via the control center 1 Swipe down from the top of the screen to enter the control center 2 Drag the backlight slider Backlight is configurable via web user interface at the path Settings General Backlight Time ...

Page 64: ... Wait Time field 3 Tap the desired time in the pop up dialog box 4 Tap the desired screen saver 5 Tap to accept the change or to cancel The screen saver will be stopped when Tap any key on the CP960 conference phone Tap the touch screen There is an incoming call Site Name Site name is displayed on the status bar of the display device and CP960 conference phone You can make an IP address call to th...

Page 65: ...device is English and you can change it via the remote control The CP960 conference phone will detect and use the same language as which of the display device The default language of the web user interface is English You can change the web user interface language for web user interface The available languages for the system are English Chinese Simplified Chinese Traditional French German Italian P...

Page 66: ...s touch screen will change to the selected language To change the language for the web user interface 1 Click on Language at the top right corner of the web page 2 Select the desired language from the pull down list of Language Text displayed on the web user interface will change to the selected language Time Date Time and date is displayed on the status bar of the display device and CP960 confere...

Page 67: ...ate Format Example 2017 5 23 WWW MMM DD Tue May 23 DD MMM YY 23 May 17 YYYY MM DD 2017 05 23 DD MM YYYY 23 05 2017 MM DD YY 05 23 17 DD MM YYYY 23 May 2017 WWW DD MMM Tue 23 May To configure the NTP server and date time format via the remote control 1 Select More menu 2 Press or to scroll to Setting and then press to expand the menu 3 Press or to scroll to Basic and then press to enter submenu 4 P...

Page 68: ...bmenu 4 Press or to scroll to Date Time and then press 5 Select the desired time format from the pull down list of Time 6 Select the desired date format from the pull down list of Date 7 Select the Manual Settings from the pull down list of Time Type 8 Select the desired year from the pull down list of Year 9 Select the desired month from the pull down list of Month 10 Select the desired day from ...

Page 69: ... to accept the change To view current time in different cities via the CP960 conference phone 1 Tap the digital clock The touch screen displays current time in different cities 2 Tap 3 Do one of the following Tap to search the city Enter a few or whole characters of the city in the Search field Cities match the characters entered will appear on the touch screen ...

Page 70: ...a key tone when you press any key on the remote control Key tone is configurable via the remote control or web user interface Key tone feature is enabled by default Note To configure the key tone via the remote control 1 Select More menu 2 Press or to scroll to Setting and then press to expand the menu 3 Press or to scroll to Basic and then press to enter submenu 4 Press or to scroll to Key Tone a...

Page 71: ... to Setting and then press to expand the menu 3 Press or to scroll to Basic and then press to enter submenu 4 Press or to scroll to Website Snapshot and then press to enable or disable this feature 5 Press to return to the idle screen To watch video images via the web user interface at the path Home Adjusting Zoom Level of the Display Device You can adjust zoom level of the display device accordin...

Page 72: ...accept the change 7 Press to return to the idle screen Volume Settings You can use the remote control or CP960 conference phone to adjust the ringer volume of the system when it is idle or ringing You can also adjust the receiver volume of engaged audio devices when the system is in use To adjust the volume when the system is idle or ringing Do one of the following Press or on the remote control t...

Page 73: ...r volume of the system is displayed on the left of the display device Press volume key on the CP960 conference phone to adjust the ringer volume The CP960 s touch screen displays the current ringer volume The display device will display the ringer volume simultaneously ...

Page 74: ...system is during a call Press or on the remote control to adjust the receiver volume of the system The current receiver volume of the system is displayed on the left of the display device Press volume key on the CP960 conference phone to adjust the receiver volume of the system If ringer volume is adjusted to 0 the icon will appear on the display device The icon will appear on the CP960 s touch sc...

Page 75: ...iding IP Address The status bar of the display device displays IP address You can choose to hide IP address on the status bar Hiding IP address feature is configurable via web user interface only To hide IP address via web user interface 1 Click on Setting General If the CP960 conference phone is not the active audio device of the system you can still use it to adjust the system volume ...

Page 76: ...ding Heading Time The status bar of the display device displays current time and date You can choose to hide time and date on the status bar Hiding heading time feature is configurable via web user interface only To hide heading time via web user interface 1 Click on Setting General 2 Select the desired value from the pull down list of Hide Heading Time ...

Page 77: ... Icon Mute Icon Camera Icon Recording Icon Sitename Icon Hold Icon Encrypt Icon OutPut Mute Icon and SecondScreen Icon If you select Disabled the system displays corresponding icons during a call If you select Hide with UI the system displays corresponding icons during a call but the icons will disappear when the status bar is hidden If you select Enabled the system does not display corresponding ...

Page 78: ...en Mute Speaker press to mute or unmute the speaker Presentation press to start or stop presentation 3 Click Confirm to accept the change USB Configuration If you have high requirement for data security you can disable the USB feature If you disable the USB feature you cannot view the videos and screenshots stored in the USB flash driver via the remote control and cannot record video or capture sc...

Page 79: ...nly supports the XML and CSV format contact lists You can manage local directory via web user interface remote control and the CP960 conference phone Yealink Cloud contacts If you log into the Yealink VC Cloud Management Service platform Yealink Cloud contacts will display in your directory menu Yealink Cloud contacts are created by your administrator Only administrator can add edit and delete Yea...

Page 80: ...act Lists Adding Contacts You can add local contacts and conference contacts via the remote control or web user interface To add a local contact via the remote control 1 Select Dial menu or press to enter the pre dialing screen 2 Press to return to the menu 3 Press or to scroll to Directory and then press to enter submenu 4 Press or to scroll to New Contact and then press 5 Enter contact name in t...

Page 81: ...o Directory and then press to enter submenu 4 Press or to scroll to All Contacts and then press to select Conference Contacts from the pull down list 5 Press or to scroll to New Conference and then press 6 Enter conference name in the Name field 7 Enter a few characters of the contact name or the contact number in the Search field Contacts whose name or number matches the characters entered will a...

Page 82: ...e remote control CP960 conference phone or web user interface To place a call to a contact via the remote control 1 Select Dial menu or press to enter the pre dialing screen 2 Press to return to the menu 3 Press or to scroll to Directory and then press to enter submenu 4 Select the desired contact type Local Conference Contacts Cloud Enterprise directory from the pull down list of the All Contacts...

Page 83: ...type and then press to dial out the number To place a call to a contact via the CP960 conference phone 1 Tap 2 Tap the All Contacts field 3 Tap the desired type Local Conference Contacts Cloud Enterprise directory in the pop up dialog box 4 Tap after the desired contact 5 Tap Video Call or Voice Call ...

Page 84: ...the menu 3 Press or to scroll to Directory and then press to enter submenu 4 Select Local or Conference Contacts from the pull down list of the All Contacts 5 Press or to scroll to the desired contact 6 Press to enter submenu 7 Press or to Edit and then press 8 Edit the contact information 9 Press or to select Save and then press to accept the change To edit a contact via the CP960 conference phon...

Page 85: ...contacts or conference contacts via the remote control CP960 conference phone or web user interface To delete a local contact or conference contact via the remote control 1 Select Dial menu or press to enter the pre dialing screen 2 Press to return to the menu 3 Press or to scroll to Directory and then press to enter submenu 4 Press or to scroll to the desired contact 5 Press to enter submenu ...

Page 86: ...lete selected item 7 Press or to highlight OK and then press to delete the contact To delete a contact via the CP960 conference phone 1 Tap 2 Tap the All Contacts field 3 Tap the desired type Local or Conference contacts in the pop up dialog box 4 Tap after the desired contact 5 Edit the contact information 6 Tap Delete ...

Page 87: ...ud contacts or YMS contacts via the remote control or CP960 conference phone To search for contacts via the remote control 1 Select Dial menu or press to enter the pre dialing screen 2 Press to return to the menu 3 Press or to scroll to Directory and then press to enter submenu 4 Enter a few or all characters of the contact name or numbers in the Search field The contacts whose names or phone numb...

Page 88: ...l search the matched contacts from the enabled search source lists and display the result in the dialing screen If you want to match the LADP list LDAP are configured already For more information on how to configure LDAP contact your system administrator To configure search source list in dialing via web user interface 1 Click on Directory Setting 2 In the Search Source List In Dialing block selec...

Page 89: ...via search source lists 1 Select Dial menu or press to enter the pre dialing screen 2 Enter a few or all characters of the contact name or numbers The contacts whose names or phone numbers match the characters entered will appear on the display device 3 Press or to scroll to the desired contact and then press to call the contact Search source list in dialing is only configurable via web user inter...

Page 90: ...lick on Directory Local Directory 2 Select Import from the pull down list of Import Export 3 Click Browse to locate a local contact list file file format must be xml from your local system 4 Click Confirm to import the local contact list The web user interface prompts The original contact will be covered continue 5 Click Confirm to complete importing the local contact list The web user interface p...

Page 91: ...st line of the CSV file 6 Optional Check the Delete Old Contacts checkbox It will delete all existing local contacts while importing the contact list 7 Select the desired value from the pull down list If Ignore is selected this column will not be imported to the system If Display Name is selected this column will be imported to the system as the local contact s name If number is selected this colu...

Page 92: ...he local contact list The web user interface prompts Contacts imported successfully Note To export a XML file of the local contact list via web user interface 1 Click on Directory Local Directory 2 Select Export XML from the pull down list of Import Export The local contact list is saved to your local system The display name must be imported to the system If not the CSV file cannot be imported ...

Page 93: ...re it via the remote control or web user interface To configure the history record feature via the remote control 1 Select More menu 2 Press or to scroll to Setting and then press to expand the menu 3 Press or to scroll to Call Features and then press to enter submenu 4 Press or to scroll to History Record and then press to enable or disable this feature 5 Press to return to the idle screen The hi...

Page 94: ...ice shows recent call history 4 Select the desired list from the pull down list of All Calls 5 Press or to view the desired call history To view call history via the CP960 conference phone 1 Tap The touch screen displays all call records 2 Tap the All Calls field 3 Tap the desired list All Calls Missed Calls Placed Calls or Received Calls in the pop up dialog box ...

Page 95: ...ter the pre dialing screen 2 Press to return to the menu 3 Press or to scroll to History and then press to enter submenu The display device shows recent call history 4 Select the desired list Missed Calls Placed Calls or Received Calls from the pull down list of All Calls 5 Press or to scroll to the desired call history 6 Press to select video call or voice call and then press to dial out the numb...

Page 96: ...face To delete an entry from the call history list via the remote control 1 Select Dial menu or press to enter the pre dialing screen 2 Press to return to the menu 3 Press or to scroll to History and then press to enter submenu The display device shows recent call history 4 Select the desired list Missed Calls Placed Calls or Received Calls from the pull down list of All Calls 5 Press or to scroll...

Page 97: ... via the CP960 conference phone 1 Tap The touch screen displays all call records 2 Tap the All Calls field 3 Tap the desired list All Calls Missed Calls Placed Calls or Received Calls in the pop up dialog box 4 Tap after the desired call records 5 Tap Delete The touch device prompts Delete selected item 6 Tap OK to accept the change or Cancel to cancel ...

Page 98: ...list you want to clear from the pull down list of All Calls and then clear the selected list The display device prompt Delete all records 8 Select OK and then press to clear the call history Adding a Local Contact from the Call History List To add a local contact from the call history list via the remote control 1 Select Dial menu or press to enter the pre dialing screen 2 Press to return to the m...

Page 99: ...umber for the local contact For more information refer to Adding Contacts on page 64 8 Press or to select Save and then press to accept the change To add a local contact from the call history list via the CP960 conference phone 1 Tap The touch screen displays all call records 2 Tap after the desired call records 3 Tap Add to Contact 4 Enter contact name in the Name field ...

Page 100: ...uses the H 323 protocol to place calls If there is no available H 323 account on the system the system will switch to the SIP protocol You can also specify the desired protocol for the system to place calls via the remote control or web user interface Note To configure the call protocol via the remote control 1 Select More menu 2 Press or to scroll to Setting and then press to expand the menu 3 Pr...

Page 101: ...000kb s 4000kb s 5000kb s 6000kb s You can configure which bandwidth is to be used when in the dialing screen The optional maximum bandwidth in dialing screen is the uplink bandwidth For more information refer to Placing a Call Using the Remote Control on page 94 You can configure the uplink and downlink bandwidth of the system via the remote control or web user interface Note To configure the upl...

Page 102: ... Auto audio output device with the highest priority is selected automatically VCS Phone CP960 Conference phone HDMI built in speakerphone of the display device Line Output speakerphone connected to the Line Out port on the VC800 codec The priority of bandwidth is as follows System bandwidth Contact bandwidth refer to Adding Contacts For example the system bandwidth is 512kbps if contact bandwidth ...

Page 103: ...ut device via the remote control or the web user interface To configure the audio output device via the remote control 1 Select More menu 2 Press or to scroll to Setting and then press to expand the menu 3 Press or to scroll to Video Audio and then press to enter submenu 4 Press or to scroll to Audio Settings and then press 5 Select desired audio output device from the pull down list of Audio Outp...

Page 104: ...y If you select VCS Phone Wireless Micpod option the VC800 will use CP960 conference phone and CPW90 expansion mic to pick up audio at the same time To configure the audio input device via the remote control 1 Select More menu 2 Press or to scroll to Setting and then press to expand the menu 3 Press or to scroll to Video Audio and then press to enter submenu 4 Press or to scroll to Audio Settings ...

Page 105: ...r camera feature via the remote control 1 Select More menu 2 Press or to scroll to Setting and then press to expand the menu 3 Press or to scroll to Video Audio and then press to enter submenu 4 Press or to scroll to Far Control Near Camera and then press to enable or disable this feature 5 Press to return to the idle screen Far end Camera Control is configurable via web user interface at the path...

Page 106: ...u 2 Press or to scroll to Other and then press to expand the menu 3 Press or to scroll to Near Far Camera and then press to select the remote video An icon appears in the remote video image which indicates control of the remote camera 4 Press the navigation key to adjust the angle of the remote camera or press or to adjust the focus of the remote camera ...

Page 107: ...t your system administrator Account Polling When you dial account numbers of other system account polling feature enables your system to use different call types according to this priority Cloud platform H 323 account SIP account If you cannot call other systems using all your registered accounts then this call fails Account polling is disabled by default When you register multiple accounts 2 or m...

Page 108: ...ifferent call types according the priority 3 Click Confirm to accept the change The following example shows the way calls are placed when account polling is enabled or disabled Scenario 1 System A is registered with a Yealink Cloud account and a SIP account 2 On system A select Dial menu or press to enter the pre dialing screen ...

Page 109: ...ext priority to call system B Placing Calls You can place a call in three ways using your VC800 video conferencing system Using the remote control Using the CP960 conference phone Via web user interface The VC800 video conferencing system supports two call modes Voice Call Video Call Note You can search and dial a contact from the call history or local directory For more information The system sup...

Page 110: ...H 323 call Network disconnected Local network is disconnected Maximum number of sessions reached Local system has reached maximum sessions Placing a Call Using the Remote Control To place a call using the remote control 1 Select Dial menu or press to enter the pre dialing screen 2 Select the desired account type from the pull down list of Call Type before calling If you select Auto the system will...

Page 111: ... call or voice call and then press Placing a Call Using the CP960 conference phone To place a call using the CP960 conference phone 1 Tap 2 Tap the Auto field 3 Tap the desired account type in the pop up dialog box 4 Enter the desired number using the keypad 5 Tap Send ...

Page 112: ... a multi way MCU to extend the VC800 to support up to 25 way calls Multi Way MCU is configurable via web user interface only Multi Way MCU has a permanent version and a trial version Two versions have the same features Permanent version of the multi way MCU each VC800 has a unique Multi way MCU This MCU cannot be used for other systems You need to contact Yealink resellers to purchase it please pr...

Page 113: ...U So the system supports up to two way video call with a presentation and a voice call an original caller and two other sites If the Multi Way MCU displays X Y Available it means you have imported a trail version of multi way MCU So the system supports up to 25 way video call with a presentation an original caller and 24 other sites during this period If the Multi Way MCU displays Eternal it means...

Page 114: ...the remote control 1 Select Dial menu or press to enter the pre dialing screen 2 Press to return to the menu 3 Press or to scroll to Group Dial and then press to enter submenu 4 Select the desired contacts you want to call You can select up to 24 contacts Upgrading the system or performing a factory reset will not affect the imported multi way MCU If the system has been imported a trial version of...

Page 115: ...ess to enter submenu 6 Select Start conference call and then press To dial a group via the CP960 conference phone 1 Tap 2 Tap the Call multiple members Click here field 3 Tap the desired contacts you want to call You can select up to 24 contacts 4 Tap ...

Page 116: ...irectory select a desired contact and then dial out If you select Group Dial check the desired contacts checkboxes and then select Start conference call If you select History select the desired history record and then dial out 5 Repeat the above steps until all participants have been added Note To invite participants during a call via the CP960 conference phone 1 Using your preferred dialing metho...

Page 117: ...icipants have been added Invite participants via web user interface at the path Home Conference Management Conference Type With a multi way MCU the VC800 video conferencing conference can host a Regular mode meeting or a VMR mode meeting Regular Mode Meeting Regular mode meeting supports up to 25 way calls a moderator and 24 other guests The moderator can communicate with other guests in this meet...

Page 118: ...her guests in this meeting Meeting Room 2 supports up to 8 way VMR conference 8 guests The moderator does not join this meeting and only provides MCU resource for the guests To configure the conference type via web user interface 1 Click on Setting Conference Setting 2 Select the desired value from the pull down list of Conference Type 3 Click Confirm to accept the change ...

Page 119: ...meeting room 2 Note To set up a meeting password via web user interface 1 Click on Setting Conference Setting 2 Select On from the pull down list of Meeting Password 3 Enter meeting password in the Password field 4 Click Confirm to accept the change Note Joining the Meeting Participants can dial IP meeting password or meeting password IP to join the meeting You can add specified users to the meeti...

Page 120: ... join your conference call directly without meeting password even if you have enabled the meeting password feature VC800 video conferencing system supports up to 100 whitelist records Meeting whitelist is configurable via web user interface only To add the meeting whitelist numbers via web user interface 1 Click on Directory Meeting Whitelist 2 Enter the user s IP account or domain name in the Mee...

Page 121: ...and meeting blacklist the blacklist has higher priority VC800 will still refuse incoming calls from this user VC800 will not remind incoming calls and save call history from blacklist VC800 supports up to 100 blacklist records Blacklist is configurable via web user interface only To add the blacklist numbers via web user interface 1 Click on Directory Meeting Blacklist 2 Enter the user s IP addres...

Page 122: ...ng You can edit numbers before calling when the VC800 video conferencing system is on the pre dialing screen To edit number before calling via the remote control 1 Select Dial menu or press to enter the pre dialing screen 2 Press or to scroll to the desired history record and then press to open submenu 3 Press or to scroll to Edit Number Before Callout and then press 4 Edit numbers using the keypa...

Page 123: ...hen the system is receiving a call you can answer or reject the call in the following ways Using the remote control Using the CP960 conference phone If the system accepts multiple calls a conference call will be established To answer a call Do one of the following Press on the remote control Tap Answer on the CP960 conference phone To reject a call Do one of the following Press or select Reject fi...

Page 124: ...ultiway Enables or disables the system to automatically answer the incoming multipoint call This feature is available only when the auto answer is enabled Auto answer is configurable via the remote control or web user interface To configure auto answer via the remote control 1 Select More menu 2 Press or to scroll to Setting and then press to expand the menu 3 Press or to scroll to Call Features a...

Page 125: ...e via web user interface at the path Setting Call Features Auto Answer Auto Answer Mute Auto Answer Multiway Do Not Disturb DND You can use DND to reject incoming calls automatically on the system Callers will receive a busy message You can enable disable DND for the system via the remote control CP960 conference phone or web user interface You can also enable DND for the system to reject incoming...

Page 126: ...ompted at intervals The system will reject all incoming calls automatically and the icon and numbers of missed calls are displayed on the status bar of the display device If the system places a call after the call is established the DND mode will be disabled automatically To enable the DND mode via the CP960 conference phone 1 Swipe down from the top of the screen 2 Tap to enable DND If the DND fe...

Page 127: ...a the remote control CP960 conference phone or web user interface The DND mode will be disabled after the call ends To enable the DND mode during an active call via the remote control 1 Press or to open Talk Menu 2 Press or to scroll to DND and then press The icon will appear on the status bar of display device and Do not disturb now will be prompted at intervals 3 Press to return To enable or dis...

Page 128: ...ss on the remote control The display device prompts End all active calls Select OK and then press Tap EndCall on the CP960 conference phone The CP960 s touch screen prompts End all active calls Tap OK to end all calls Click Hang Up All button on the web user interface The interface prompts Hang up Click Confirm to end the call During a multi way call you can remove any party via the remote control...

Page 129: ...e system and then click Call Management You can enable mute mode record video control the video and change video layout during an active call Call Mute You can enable mute mode to mute the microphone of the active audio device during an active call and then the other party cannot hear you To mute a call during a call Do one of the following Press on the remote control Tap on the CP960 conference p...

Page 130: ...tatistics If voice quality is poor during a call you can enter the Call Statistics screen to view the current status of the call to find out why Codec bandwidth total packet lost and other parameters about presentation are included in the call statistics For example when a delay occurs or the video has a mosaic look you can view the total packet loss to check whether the packet has been lost Call ...

Page 131: ...are connected to the VC800 codec local video image is shown on the main display device and the PC content is shown on the secondary display device During a call the display device will display differently depending on whether a secondary display device is connected and the video input source you select You can change the video input source via the remote control and web user interface To change vi...

Page 132: ...select Camera PC the PC content is shown in big size and other video images are shown in small size If you select Camera the layout is shown in the PIP Picture in Picture 3 Press to return Video input is configurable via web user interface at the path Home Input Presentation The system supports sharing video and documents on a PC while simultaneously displaying the main video We recommend using du...

Page 133: ...not start automatically do one of the following to start or stop a presentation manually If is set to Presentation key Press to start or stop presentation For more information on how to customize the key refer to Custom Key Type on page 61 Press or to open Talk Menu Press or to scroll to Presentation and then press to start or stop presentation Tap on the CP960 conference phone to start presentati...

Page 134: ... move the local camera to a preset position during a call 1 Press or to open Talk Menu 2 Press or to scroll to Other and then press to expand the menu 3 Press or to scroll to Preset and then press to enter submenu 4 Select a stored preset and then press to move local camera to this stored preset You can also press the numeric key that is already associated with a preset But in this way you can onl...

Page 135: ...o see the current preview screens It helps you decide where you want your camera to move To update the stored preset during a video call 1 Press or to open Talk Menu 2 Press or to scroll to Other and then press to expand the menu 3 Press or to scroll to Preset and then press to enter submenu 4 Select Update Preset and then press All preview screens will be updated Editing the Stored Preset You can...

Page 136: ...camera or press or to adjust the focus of the camera 7 Press to store the camera preset 8 Press to return Placing a Preset at the Top To place a preset at the top list during a video call 1 Press or to open Talk Menu 2 Press or to scroll to Other and then press to expand the menu 3 Press or to scroll to Preset and then press to enter submenu 4 Select Stick and then press ...

Page 137: ...n press to expand the menu 3 Press or to scroll to Preset and then press to enter submenu 4 Select Delete and then press 5 Select the stored presets and then press 6 Press or to scroll to OK and then press to delete selected presets 7 Press to return Clearing the Stored Preset To clear the stored presets during a video call 1 Press or to open Talk Menu 2 Press or to scroll to Other and then press ...

Page 138: ...f playing wav files Note Before recording video you need to know the following When recording video it is not allowed to play or delete the video from the menu When recording video it is not allowed to capture screenshots but you can view and delete screenshots When playing video recording it is not allowed to record again When receiving or making a call it is not allowed to record If you answer a...

Page 139: ...ia the remote control when the system is idle or during a call 1 Press to start recording and then press again to stop recording When you start recording the display device will show and the recording time When you stop recording the recording icon disappears from the screen The display device prompts USB Record Successed To record video via the CP960 conference phone when the system is idle 1 Tap...

Page 140: ...econds To rewind the video press Press once to rewind 4 seconds To adjust the volume of the speakerphone press or Select to stop playing video You can also press on the remote control to stop playing video When receiving an incoming call while you are playing video the system will stop playing video automatically To delete recorded video via the remote control 1 Select More menu 2 Press or to scro...

Page 141: ...face Make sure a USB flash driver is connected to VC800 codec VCH50 video conferencing hub or CP960 conference phone and the USB feature is enabled For more information please refer to USB Configuration on page 62 You can view delete or scale the screenshots via the remote control When you capture a screenshot via web user interface you can save the screenshots to the computer The stored screensho...

Page 142: ...n list of Screenshot 3 Click Confirm to accept the change To capture screenshots via the remote control when the system is idle or during a call 1 If is set to Screenshot key press to capture screenshot For more information on how to customize the key refer to Custom Key Type on page 61 To capture screenshots via the CP960 conference phone when the system is during a call 1 Tap Capturing the scree...

Page 143: ...ed screenshots and then select The display device prompts Delete this screenshot 5 Press or to scroll to OK and then press Video Layout The total number of available screen layouts depends on the number of connected callers whether a single display or a dual display is used and whether a presentation is being viewed Screen layouts appear as one of the following types OnePlusN In this layout the as...

Page 144: ...ll screen while the other participant is shown in the PIP Picture in Picture Speaker View During multi way video calls the active speaker is given prominence in the largest pane Other participants are displayed in a strip beside the active speaker Changing Video Layout To change screen layout via the remote control 1 Press during a call 2 Select the desired layout and then press To change screen l...

Page 145: ...isplay Screen Layouts Two way Video Calls Picture in picture layout is used by default Two way Video Call with a Presentation The PC content is given prominence in the largest pane Other participants are displayed in a strip beside the PC content Far end Local PC Content Far Local ...

Page 146: ...used by default The PC content is given prominence in the largest pane Other participants are displayed in a strip beside the PC content The speaker is fixed at the bottom left corner Dual Display Screen Layouts To make it easier for users to view video images users can connect two display devices to Display1 and Display2 ports respectively When two display devices are connected to the VC800 codec...

Page 147: ...peaker Secondary display device local image is seen in a large pane Primary display device Secondary display device Multi way Video Call with Presentation Take four way video calls as an example Voice activation layout is used by default Primary display device The active speaker is given prominence in the largest pane Other participants are displayed in a strip beside the active speaker Secondary ...

Page 148: ...ll automatically be displayed on the primary display device Voice Activation Voice activation displays the active speaker in largest pane Other participants are displayed in a strip beside the active speaker To minimize the changes in the layout when a new speaker is identified the previous speaker is replaced by the new speaker You can configure voice activation via web user interface only To con...

Page 149: ...n the number of participants exceeds 9 all participants video images will be switched automatically To configure view switching via web user interface 1 Click on Setting Conference Setting 2 In the Average Mode field select the desired value from the pull down list of View Switching Interval By default the video images will be switched automatically every 30 seconds 3 Do one of the following Mark ...

Page 150: ...tting Conference Setting 2 In the 1 N Mode field select the desired value from the pull down list of View Switching Interval By default the video images will be switched automatically every 30 seconds 3 Do one of the following Select the desired value from the pull down list of View Round You can configure how many video images to be switched at a time In Equal N N layout video image of the active...

Page 151: ...all video images at a time 4 Click Confirm to accept the change Note If you share content in Speaker View layout and OnePlusN layout the PC content is given prominence in the largest pane The active speaker is fixed at the bottom left corner and other video images will be switched automatically ...

Page 152: ...User Guide for the VC800 Video Conferencing System 136 ...

Page 153: ...t log into the third party platform you can still select the desired third party platform to call corresponding VMRs quickly For more information refer to Yealink VC800 Full HD Video Conferencing System Administrator Guide This chapter provides the information about using the Cloud platform Topics include Using the Yealink VC Cloud Management Service Platform Using the Yealink Meeting Server Using...

Page 154: ...keypad or the on screen keyboard 7 Press to select video call or voice call and then press to dial out the number To dial Yeaink Cloud numbers via the CP960 conference phone 1 Tap 2 Tap the Auto field 3 Tap Yealink VC Cloud Management Service in the pop up dialog box 4 Enter the desired Yealink Cloud number ...

Page 155: ...ling 3 Enter the desired YMS account using the keypad or the on screen keyboard If you want to place a call to a Yealink Cloud contact who is in the same Yealink Cloud directory as you you can enter the 9 digit Cloud number or the extension the last four Cloud number to place a call If you want to place a call to a Cloud contact who is in different Yealink Cloud directory from you you should enter...

Page 156: ... Scheduled conference You should schedule the conference using the Yealink Meeting Server or Microsoft Outlook software Meet Now You can initiate a meet now conference at any time without a reservation Note Scheduled Conference You can schedule a conference using the Yealink Meeting Server or Microsoft Outlook software After you schedule the conference the scheduled conference will be added to all...

Page 157: ...ts the conference content e g time and participants or cancel the conference via Yealink Meeting Server or Microsoft Outlook software after you have sent the invitation the conference schedule will update in real time Expired conferences will not be displayed on your VC800 video conferencing system and CP960 conference phone To view your conference schedules on the idle screen The idle screen of d...

Page 158: ...conference schedule shows the conference details as below The conference reminder will appear 5 minutes before the conference starts For more information refer to Joining a Scheduled Conference on page 144 To view your conference schedules on the CP960 conference phone 1 The touch screen displays the upcoming or ongoing conference schedules for today To view schedule conferences in the menu via th...

Page 159: ...e desired conference You can view subject time organizer ID password and participants To view schedule conferences in the menu via the CP960 conference phone 1 Tap Your ongoing conferences and upcoming conferences are listed for the latest month 2 Tap the desired conference You can view subject time organizer ID password and participants ...

Page 160: ...rence from a Conference Reminder A reminder pop up is displayed 5 minutes before the conference starts The reminder shows the main information of the schedule including subject date time and organizer Do one of the following via the remote control Select Join and press to join the scheduled conference Select Detail and press to view conference details By default you can join a scheduled conference...

Page 161: ...led Conference from Conference Schedules To join a schedule conferences from conference schedule via the remote control 1 Select Schedule menu Your ongoing conferences and upcoming conferences are listed for the latest month 2 Press or to scroll to the desired conference When the conference is about to take place in 5 minutes or less a Join soft key appears by default When the system is in a call ...

Page 162: ... Tap the desired conference 4 When the conference is about to take place in 5 minutes or less the Join soft key turns green by default 5 Tap Join Joining a Scheduled Conference from Notification Center By default when the conference is about to take place in 5 minutes the status bar displays the icon and the notification center displays the conference information You can tap the desired conference...

Page 163: ...wn from the top of the screen to enter the notification center 2 Tap the desired conference notification to join the conference Dialing into a Scheduled Conference If you schedule a conference or you are invited to a scheduled conference you can obtain the conference information in following ways Invitee will receive an email which includes the IP address conference ID and conference password ...

Page 164: ...s Dial conference ID conference password IP address of the server to join the conference Obtain the conference information from your email address other conference participants Dial IP address of the server conference ID conference password to join the conference Obtain the conference information from your email address other conference participants Note Applying for Speaking When you schedule a v...

Page 165: ... conference phone Tap mute key on the CPW90 Wireless Expansion Mic Tap mute key on the CPE90 Wired Expansion Mic The touch screen prompts Apply to speak please wait Processing the Application If you are the moderator or an organizer of video conference in training mode you can allow or refuse the applicant to speak via the CP960 conference phone To process application via the CP960 conference phon...

Page 166: ...or refuse the contact to join the conference To initiate the meet now conference via the remote control 1 Select Meet Now menu The conference is initiated successfully To initiate the meet now conference via the CP960 conference phone 1 Tap The conference is initiated successfully Dialing to Join a Meet Now Conference You can dial to join a meet now conference that is initiated by others And you c...

Page 167: ...S contacts to join the conference To invite participants during a YMS video conference via the remote control 1 Press or to open Talk Menu 2 Press or to scroll to Invite and then press to expand the menu 3 Do one of the following If you select Dial enter a YMS account and then dial out If you select Group Dial check the desired YMS contacts checkboxes and then press to select Start conference call...

Page 168: ...ants via the remote control or CP960 conference phone To remove conference participants via the remote control 1 Press or to open Talk Menu 2 Press or to scroll to Remove and then press to enter the submenu 3 Select a member that you want to remove and then press To remove conference participants via the CP960 conference phone 1 Tap during a call The touch screen displays all participants If you f...

Page 169: ...of a YMS video conference you can use the CP960 conference phone to mute or unmute all conference participants except for yourself In scheduled conference conferences participants muted by an organizer moderator cannot unmute themselves To mute all conference participants via the CP960 conference phone 1 Tap during a call The touch screen displays all participants ...

Page 170: ...ing a call The touch screen displays all participants 2 Tap All unmute to unmute all participant Muting or Unmuting a Conference Participant If you are the organizer moderator of a YMS video conference you can use the CP960 conference phone to mute or unmute any conference participants In scheduled conference conferences participants muted by an organizer moderator cannot ...

Page 171: ... call The touch screen displays all participants 2 Tap after the participant that you want to mute The participant is muted and the icon changes to To unmute a conference participant via the CP960 conference phone 1 Tap during a call The touch screen displays all participants 2 Tap after the participant that you want to unmute ...

Page 172: ...he icon changes to Leaving the Conference All participants can use the remote control or CP960 conference phone to leave the conference at any moment To leave the conference via the remote control 1 Press 2 Select Leave others keep going and then press Other participants remain connected ...

Page 173: ...ve others keep going Other participants remain connected Ending the Conference If you are the organizer moderator of a YMS video conference you can use the remote control or CP960 conference phone to end the conference To end the conference via the remote control 1 Press 2 Select End conference and then press ...

Page 174: ...m When you place a call using the StarLeaf Cloud account you can Call the other StarLeaf Cloud account to establish a point to point call Call the conference ID to join the Virtual Meeting Rooms Call between StarLeaf Cloud account and Microsoft Skype for Business Lync account Dialing StarLeaf Cloud Numbers To dial StarLeaf Cloud numbers via the remote control 1 Select Dial menu or press to enter t...

Page 175: ...rLeaf Cloud number using the keypad or the on screen keyboard 4 Press to select video call or voice call and then press to dial out the number To dial StarLeaf Cloud numbers via the CP960 conference phone 1 Tap 2 Tap the Auto field 3 Tap StarLeaf Cloud number in the pop up dialog box 4 Enter the desired YMS account 5 Tap Send ...

Page 176: ...r press to enter the pre dialing screen 2 Select StarLeaf Cloud number from the pull down list of Call Type before calling 3 Enter a conference ID using the keypad or the on screen keyboard 4 Press to select video call or voice call and then press to dial out the number To join the StarLeaf meeting via the CP960 conference phone 1 Tap 2 Tap the Auto field ...

Page 177: ... dialog box 4 Enter a conference ID 5 Tap Send Using the Zoom Cloud Platform You can log into the Zoom Cloud platform and join the Zoom meeting Joining the Zoom Meeting To join the Zoom meeting via the remote control 1 Select Dial menu or press to enter the pre dialing screen ...

Page 178: ...rence ID using the keypad or the on screen keyboard 4 Press to select video call or voice call and then press to dial out the number 5 Follow the voice prompt to join the Zoom meeting To join the Zoom meeting via the CP960 conference phone 1 Tap 2 Tap the Auto field 3 Tap Zoom in the pop up dialog box 4 Enter a conference ID 5 Tap Send ...

Page 179: ... or press to enter the pre dialing screen 2 Select BlueJeans from the pull down list of Call Type before calling 3 Enter a conference ID using the keypad or the on screen keyboard 4 Press to select video call or voice call and then press to dial out the number 5 Follow the voice prompt to join the BlueJeans meeting To join the bluejeans meeting via the CP960 conference phone 1 Tap 2 Tap the Auto f...

Page 180: ...ing the Pexip account you can Call the device alias to establish a point to point call Call the aliases to join the Virtual Meeting Rooms Virtual Auditoriums or Virtual Receptions Call between Pexip account and Microsoft Skype for Business Lync account Dialing Pexip Alias To dial Pexip alias via the remote control 1 Select Dial menu or press to enter the pre dialing screen If you enter nothing or ...

Page 181: ... the device alias or URI using the keypad or the on screen keyboard 4 Press to select video call or voice call and then press to dial out the number To dial Pexip alias via the CP960 conference phone 1 Tap 2 Tap the Auto field 3 Tap the registered alias in the pop up dialog box 4 Enter the device alias or URI 5 Tap Send ...

Page 182: ...ng screen 2 Select the registered alias from the pull down list of Call Type before calling 3 Enter the conference alias or URI using the keypad or the on screen keyboard 4 Press to select video call or voice call and then press to dial out the number 5 Follow the voice prompt to join the Pexip meeting To dial Pexip alias via the CP960 conference phone 1 Tap 2 Tap the Auto field ...

Page 183: ... dialog box 4 Enter the device alias or URI 5 Tap Send Using the Mind Platform You can log into the Mind platform and join the Mind meeting Joining the Mind Meeting To join the Mind meeting via the remote control 1 Select Dial menu or press to enter the pre dialing screen ...

Page 184: ...rence ID using the keypad or the on screen keyboard 4 Press to select video call or voice call and then press to dial out the number 5 Follow the voice prompt to join the Mind meeting To join the Mind meeting via the CP960 conference phone 1 Tap 2 Tap the Auto field 3 Tap Mind in the pop up dialog box 4 Enter a conference ID 5 Tap Send ...

Page 185: ...Video Conference Platform 169 6 Follow the voice prompt to join the Mind meeting Using the Custom Platform When you register a custom account you can use the corresponding platform feature ...

Page 186: ...User Guide for the VC800 Video Conferencing System 170 ...

Page 187: ...nstructions Battery indicator LED on the CPW90 wireless expansion mic LED Status Description Solid green for one second and then off The CPW90 is turned on Solid green for 3 seconds and then off The CPW90 is in the idle mode Solid green The CPW90 is fully charged Solid red The CPW90 is being charged Fast flashing red 3 times and then off The battery capacity is too low to turn on the CPW90 Slowly ...

Page 188: ...ned off Flashing red and green alternately The CP960 conference phone is searching for the CPW90 which has registered with it Off The CPW90 is in the idle mode Placing the CPW90 The CPW90 has a rubber pads on its base to prevent it from sliding You can place the CPW90 on a conference table Do the following to ensure optimal voice quality For registering to CP960 conference phone successfully make ...

Page 189: ... CPW90 on a charger cradle the CPW90 will turn on automatically Long tap the mute button on the CPW90 for 3 seconds To turn off the CPW90 1 Long tap the mute button on the CPW90 until the battery indicator LED on the CPW90 illuminates solid red for 3 seconds and then goes out Registering CPW90 to the CP960 Conference Phone To ensure good voice quality CPW90 Wireless Expansion Mic can be connected ...

Page 190: ...he CPW90 registers with the CP960 conference phone automatically If the registration is successful the mute indicator LED on the CPW90 goes out and the touch screen of CP960 conference phone prompts the CPW90 information battery work time and standby time Note To deregister the CPW90 1 Tap Wireless Microphone 2 Select the desired mic and then tap Detail You can register up to two CPW90 to a CP960 ...

Page 191: ...Tap Wireless Microphone Tap to search for a CPW90 2 Charge the CPW90 3 Long tap the mute button on the CPW90 for 5 seconds The CPW90 enters the registration mode And the mute indicator LED on the CPW90 fast flashes yellow 4 The CPW90 registers with the CP960 conference phone automatically Viewing CPW90 Information When the CP960 conference phone and CPW90 wireless expansion mic are connected succe...

Page 192: ...ew the CPW90 information via the remote control 1 Select More menu 2 Press or to scroll to Status and then press to enter submenu 3 Press or to scroll to Wireless Micpod and then press 4 Select the desired wireless micpod to view details To view the CPW90 information via the remote control 1 Tap Wireless Microphone 2 Tap Detail to view details ...

Page 193: ... mute or unmute the CPW90 Finding the Registered CPW90 You can find the CPW90 which has registered with your CP960 conference phone To find the registered CPW90 via the CP960 conference phone 1 Tap Wireless Microphone 2 Select the desired mic and then tap Find The mute indicator LED on the CPW90 flashes red and green alternately Working Frequency For reference the Frequency Channels of CPW90 used ...

Page 194: ...8 1885 248 7 7 1886 976 6 6 1888 704 5 5 1890 432 4 4 1892 160 3 3 1893 888 2 2 1895 616 1 4 F1 1897 344 0 3 F2 1899 072 2 F3 1900 800 1 F4 1902 528 0 F5 1904 256 1905 984 1907 712 1909 440 1911 168 4 1912 896 9 3 1914 624 8 2 1916 352 7 1 1918 080 6 0 1919 808 5 1921 536 4 4 1923 264 3 3 1924 992 2 2 1926 720 1 1 1928 448 0 0 1787 616 8 1789 344 7 ...

Page 195: ...Using the CPW90 Wireless Expansion Mic 179 Freq MHz RF Carrier Index DECT tester Numbering EU Taiwan US LA Korea Brazil Japan 1791 072 6 ...

Page 196: ...User Guide for the VC800 Video Conferencing System 180 ...

Page 197: ...onal information or assistance with your new phone contact your system administrator Placing the CPE90 The CPE90 has a rubber pads on its base to prevent it from sliding You can place the CPE90 on a stable surface and keep it away from obstacles so that it can effectively pick up sounds Muting or Unmuting the CPE90 If CPE90 works as the audio input device of the CP960 conference phone you can tap ...

Page 198: ...User Guide for the VC800 Video Conferencing System 182 ...

Page 199: ...n causes of problems System Diagnostics Diagnostic menus include Audio Diagnose Check whether the audio output device can pick up voice and play audio normally Camera Diagnose Check whether the camera can pan and change focus normally Ping Check whether the network between the local and the remote system is connected Trace Route Display the route path and measure transit delays of packets across a...

Page 200: ...up audio and plays back audio normally it means that the audio works well 8 Press to stop audio diagnostics Camera Diagnose 1 Select More menu 2 Press or to scroll to Setting and then press to expand the menu 3 Press or to scroll to Diagnose and then press to enter submenu 4 Press or to scroll to Camera Diagnose and then press 5 Press or to adjust the camera position ...

Page 201: ...an also enter other IP address for example the IP address of the remote system in the Ping field It measures the round trip time from transmission to reception and reports errors and packet loss The results of the test include a statistical summary of the response packets received including the minimum maximum and the mean round trip times 6 Press to return to Diagnose menu Trace Route 1 Select Mo...

Page 202: ...re the remote system supports the same call protocol as the local system If you want to place a call using another protocol refer to Call Protocol on page 84 Why can t the system receive calls Check the network is available When receiving a call using an account check that the account is registered Check that DND Do Not Disturb mode is deactivated on your system Refer to Do Not Disturb DND on page...

Page 203: ...he system uses the appropriate account to call the far site Check whether the local system can ping the IP address of the remote system successfully Ensure that the entered call information is correct Ensure that the called party is powered on Check whether the far site rejects your call Check whether the firewall blocks the inbound traffics from the other site Check whether the far site has alrea...

Page 204: ...when you use the remote control to perform a task Ensure that what you are controlling is the local camera Reboot the system If the above suggestions cannot solve your problem perhaps the remote control is broken You can contact your system administrator for help Why is the video quality bad Ensure that the display device has suitable resolution Check whether the packet has been lost For more info...

Page 205: ...me is not set to 0 If it is the icon will appear on the status bar of the display device and the icon will appear on the CP960 s touch screen Adjust the ring volume when the system is idle via the remote control or CP960 conference phone For more information refer to Volume Settings on page 56 Ensure that the microphone of the remote system is not muted Why can t I hear the other site clearly duri...

Page 206: ...rganization of the transmission or receiving equipment such as delay processing retransmission mechanism or buffer overflow Noise devices such as computers or fans may make it difficult to hear each other s voices clearly Wires may also cause this problem Replace the old with the new cables and then reconnect to check whether the new cables provide better connectivity System Maintenance To configu...

Page 207: ...er interface and remote control To capture packets via web user interface 1 Click on Setting Configuration 2 Enter the desired value in the Packet Capture Count field 3 Enter the desired value in the Packet Capture Clip Bytes field 4 Select the desired value from the pull down list of Pcap Filter Type If Custom is selected enter the desired packet filter string in the Packet Filter String field 5 ...

Page 208: ...splay device prompts Onekey capture has been turned on press the Backspace key for 2s to turn off it 2 Long press for 2 seconds to stop capturing packets The packets are saved in the yealink debug folder on your USB flash driver How to export system log We may need you to provide your phone configurations to help analyze your problems You can export the system log to the local system or designated...

Page 209: ...ve the file to your local system How to export import the system configurations We may need you to provide your system configurations to help analyze problems In some instance you may need to import configurations to your system To export the system configurations via web user interface 1 Click on Setting Configuration 2 Click Export 3 Click Confirm to export the configurations To import the syste...

Page 210: ...How to upgrade VC800 firmware To upgrade VC800 firmware via web user interface 1 Click on Setting Upgrade 2 In the Upgrade Firmware field click Browse to locate the VC800 firmware from your local system 3 Click Upgrade to upgrade the firmware The browser pops up the dialog box Firmware will be updated It will take 5 minutes to The file format of configuration file must be bin ...

Page 211: ... to reset the system Reset the system to factory configurations after you have tried all appropriate troubleshooting suggestions but have still do not solved the problem You need to note that all customized settings will be overwritten after reset You can reset the system via the remote control or web user interface To reset the system via the remote control 1 Select More menu 2 Press or to scroll...

Page 212: ...ots automatically The CP960 s touch screen prompts Rebooting Please wait The phone will be reset to factory sucessfully after startup Note Resetting the system is configurable via web user interface at the path Setting Upgrade Reset to Factory Reset of the system may take a few minutes Do not power off until the phone starts up successfully ...

Page 213: ...VIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Safety Instructions Save these instructions Read these safety instructions before use The following basic safety precautions should always be followed to reduce the risk of fire electrical shock and other personal injury General Requirements Before you install and use the device read the safety instructions carefully and monitor the situation during...

Page 214: ...Please only use the surge protection power socket provided Before plugging or unplugging any cable ensure that your hands are completely dry Do not spill liquid of any kind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfunction of the device During a thun...

Page 215: ...thers PDBE Plastic and Polymeric Parts O O O O O O Metal Parts X O O O O O PCBA X O O O O O Cables and Cable Assemblies O O O O O O LCD Screen O O O O O O Batteries O O O O O O Packing Material O O O O O O O Indicates that toxic substances contained in all homogeneous materials in this product are below the limit requirement in GB T26572 2011 standard X Indicates that toxic substances contained in...

Page 216: ...User Guide for the VC800 Video Conferencing System 200 ...

Page 217: ... 00 Canada Manitoba Winnipeg 06 00 Chile Easter Islands 06 00 Mexico Mexico City Acapulco 06 00 United States Central Time 05 00 Bahamas Nassau 05 00 Canada Montreal Ottawa Quebec 05 00 Cuba Havana 05 00 United States Eastern Time 04 30 Venezuela Caracas 04 00 Canada Halifax Saint John 04 00 Chile Santiago 04 00 Paraguay Asuncion 04 00 United Kingdom Bermuda Bermuda 04 00 United Kingdom Falkland I...

Page 218: ...ublic Prague 01 00 Denmark Kopenhagen 01 00 France Paris 01 00 Germany Berlin 01 00 Hungary Budapest 01 00 Italy Rome 01 00 Luxembourg Luxembourg 01 00 Macedonia Skopje 01 00 Netherlands Amsterdam 01 00 Namibia Windhoek 01 00 Poland Warsaw 02 00 Estonia Tallinn 02 00 Finland Helsinki 02 00 Gaza Strip Gaza 02 00 Greece Athens 02 00 Israel Tel Aviv 02 00 Jordan Amman 02 00 Latvia Riga 02 00 Lebanon ...

Page 219: ...anmar Naypyitaw 07 00 Russia Krasnoyarsk 07 00 Thailand Bangkok 08 00 China Beijing 08 00 Singapore Singapore 08 00 Australia Perth 08 00 Russia Irkutsk Ulan Ude 08 45 Eucla 09 00 Korea Seoul 09 00 Japan Tokyo 09 00 Russia Yakutsk Chita 09 30 Australia Adelaide 09 30 Australia Darwin 10 00 Australia Sydney Melbourne Canberra 10 00 Australia Brisbane 10 00 Australia Hobart 10 00 Russia Vladivostok ...

Page 220: ...User Guide for the VC800 Video Conferencing System 204 Time Zone Time Zone Name 13 30 Chatham Islands 14 00 Kiribati ...

Page 221: ...ystem 173 Connecting the Audio Device 23 Connecting the VC800 codec 22 Connecting the VC800 video conferencing system 21 Controlling Local Camera 29 Controlling the Remote Camera 89 CP960 Conference phone 9 CP960 CPW90 Package 3 CP960 CPE90 Package 4 CPE90 Wired Expansion Mic CPW90 Wireless Conferencing Microphone 11 CPW90 Working Frequency 177 Custom Key Type 61 Customizing the VC800 video confer...

Page 222: ...ting 103 Joining the Mind Meeting 167 Joining the Pexip Meeting 164 Joining the StarLeaf Meeting 158 Joining the Zoom Meeting 161 K Keyboard Input Method 36 Key Tone 54 L Language 49 LED Instructions 15 Limitations of Liability 197 M Meet Now 150 Meeting Blacklist 105 Meeting Password 103 Meeting Whitelist 104 Mounting the VC800 codec on a TV 24 Mounting the VC800 codec on a Wall 25 Multi Way MCU ...

Page 223: ...ii U USB Configuration 62 User Interfaces 18 Using the BlueJeans Cloud Platform 163 Using the CPW90 Wireless Expansion Mic 171 Using the Custom Platform 167 Using the Mind Platform 167 Using the Pexip Platform 164 Using the StarLeaf Cloud Platform 158 Using the VC800 video conferencing system 91 Using the Yealink VC Cloud Mangagement Service platform 137 Using the Yealink VC Cloud Management Servi...

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