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Troubleshooting
257
Why does the far-site display black screen when local starts a
presentation?
The reason may be that the remote device is placed in the private LAN and its negotiated media
address in the signaling is different from its actual public IP address. If you share contents in this
situation, the contents will be sent to the negotiated media address. This may lead to failure.
You can configure network address adapter to let the content to be sent to the actual public IP
address.
Network address adapter parameter is described below:
Parameter
Description
Configuration Method
Network address
adapter
Enables or disables the network
address adapter feature.
Valid values:
Disabled
-
send contents to the
negotiated media address.
IP Adapter
-send contents to
the actual public IP address.
Port Adapter
- send contents
to the actual public port.
IP & Port Adapter
- send
contents to the actual public IP
address and port.
Default:
IP & Port Adapter
Note:
IP address and port can be
negotiated through the SDP
protocol.
Web User Interface
To configure the network address adapter via web user interface:
1.
Click on
Setting
->
Call Features
.
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