Polycom SoundStation 7000 Setup Manual Download Page 1 | Manualshive

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SIP 3.2

|

July, 2009

|

1725-40119-001 Rev. A

Setup Guide for the
Polycom

®

SoundStation

®

IP 7000

Phone

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Summary of Contents for SoundStation 7000

Page 1: ...SIP 3 2 July 2009 1725 40119 001 Rev A Setup Guide for the Polycom SoundStation IP 7000 Phone ...

Page 2: ...ies or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty...

Page 3: ...tem This guide provides everything you need to know to quickly set up your new conference phone Verify with your system administrator that the network is prepared for configuring the conference phone Also read the Parts List and the Safety and Compliance section in this guide before you set up the conference phone This guide includes regulatory compliance information that your system administrator...

Page 4: ...Setup Guide for the Polycom SoundStation IP 7000 Phone iv ...

Page 5: ...phones 1 8 Connecting Optional Auxiliary Audio Components 1 12 Connecting Optional Video Components 1 14 Registering Your Phone 1 17 2 Troubleshooting Your Phone Setup 2 1 Installation Configuration 2 2 Power and Startup 2 3 Controls 2 4 Access to Screens and Systems 2 5 Calling 2 6 Displays 2 7 Audio 2 7 Productivity Suite 2 8 Testing Phone Hardware 2 8 Safety Notices Safety Notices 1 Index Index...

Page 6: ...Setup Guide for the Polycom SoundStation IP 7000 Phone vi ...

Page 7: ... The topics include Parts List on page 1 2 Installing Your Phone on page 1 3 Registering Your Phone on page 1 17 To read about how to customize and use your phone see the User Guide for the Polycom SoundStation IP 7000 Phone available at www polycom com voicedocumentation If you require additional information or assistance with your new phone see your system administrator ...

Page 8: ...ng see your system administrator Optional Accessories The following items are optional accessories for your phone AC Power Kit with Power Adapter Regional Power Cord Power Insertion Cable Multi Interface Module Package with Multi Interface Module 12 foot Network Cable 10 pin Power Adapter Regional Power Cord Console Interconnect Cable External Microphone Kit with Two SoundStation IP 7000 extension...

Page 9: ...omponents on page 1 12 Connecting Optional Video Components on page 1 14 Connecting Network and Power Sources There are four ways to connect your phone to the network and a power source Your system administrator can tell you which of the following methods best suits your teleconferencing needs Power over Ethernet PoE AC Power One Phone AC Power One Phone with Multi Interface Module AC Power Two Ph...

Page 10: ...jack on your phone 2 Connect the other end of the 25 foot Network Cable to an available LAN port on the wall or hub switch device port Connecting Your Phone Using AC Power One Phone If a PoE source is not available connect your phone to an AC power source To connect your phone to an AC power source make sure you have the optional AC Power Kit containing a Power Adapter Regional Power Cord and a Po...

Page 11: ...r with the attached Regional Power Cord to the wall outlet Connecting Your Phone Using AC Power One Phone with Multi Interface Module You can connect one phone to an AC power source and the Multi Interface Module In this way you have access to the auxiliary audio connectors on the module so you can connect speakers wireless lapel microphones and recording devices and computers to record phone call...

Page 12: ...nd of the 25 foot Network Cable to an available LAN port on the wall or hub switch device port 5 Connect the Power Adapter to the Multi Interface Module 6 Connect the other end of the Power Adapter with the attached Regional Power Cord to the wall outlet Connecting Your Phone Using AC Power Two Phones with Multi Interface Module If you have a larger room configuration you can connect up to two pho...

Page 13: ...AN jack on the first phone 2 Connect the other end of the 12 foot Network Cable 10 pin to the Multi Interface Module 3 Connect the 25 foot Network Cable to the Multi Interface Module 4 Connect the other end of the 25 foot Network Cable to an available LAN port on the wall or hub switch device port 5 Connect the Power Adapter to the Multi Interface Module Multi Interface Module Console Interconnect...

Page 14: ... optional External Microphone Kit Depending on the External Microphone Kit you have your kit will contain either two SoundStation IP 7000 extension microphones analog or two Polycom HDX Microphone Arrays digital You connect microphones to the microphone connectors on your phone Your phone has two microphone connectors The following figure shows the microphone connectors on the back of your phone W...

Page 15: ...ne Arrays You cannot daisy chain analog extension microphones To connect microphones to a single phone setup Connect the free end of a microphone cable to one of the microphone connectors on your phone To attach two microphones connect the free end of the other microphone cable to the other microphone connector on your phone Or if you are attaching Polycom HDX Microphone Arrays you can daisy chain...

Page 16: ...e 1 10 The following figure shows a single phone with two analog extension microphones the maximum number you can attach The following figure shows a single phone with three Polycom HDX Microphone Arrays the maximum number you can attach to a single phone ...

Page 17: ... Array to each phone To connect microphones to a two phone setup Connect the free end of a microphone cable to the available microphone connector on one of the phones It does not matter which phone you attach the microphone to If you want to attach two analog extension microphones connect the other analog extension microphone to the microphone connector on the other phone The following figure show...

Page 18: ...of the following connectors 2 5mm audio connector on your conference phone to hear audio from mobile phones and computer calling applications To connect a mobile phone to your conference phone you require the optional Mobile Phone Cable To connect a computer calling application to your conference phone you require the optional Computer Calling Kit containing a Computer Calling Cable Audio connecto...

Page 19: ...ng application for hands free conversations When you connect mobile or computer audio to your conference phone all participants in a call or conference call including those connected through a mobile phone or computer calling application can hear and speak to each other The 2 5mm audio connector is located on the right side of your conference phone behind a door you flip open The following figure ...

Page 20: ...ur phone For information on using your phone with a computer calling application see the User Guide for the Polycom SoundStation IP 7000 Phone available at www polycom com voicedocumentation Audio Connectors on Multi Interface Module The Multi Interface Module has various connectors and ports to connect wireless lapel microphones speakers and recording devices and computers to record phone calls T...

Page 21: ...power source even if you want to attach Polycom HDX Microphone Arrays to your phone The Polycom HDX system provides the power source To connect your phone to a Polycom HDX system 1 Connect your phone to the network a Connect the 25 foot Network Cable to the LAN jack on your phone b Connect the other end of the 25 foot Network Cable to an available LAN port on the wall or hub switch device port The...

Page 22: ...owing figure shows how to connect the Polycom HDX Microphone Cable to an available microphone connector on your phone The other end of the cable connects to the Polycom HDX system Note You can only attach one analog extension microphone directly to your phone when your phone is connected to a Polycom HDX system You can only daisy chain up to two Polycom HDX Microphone Arrays directly to your phone...

Page 23: ...dy to use If your phone is not part of a large phone deployment your phone may not be registered after you set it up Before you use your phone you or your system administrator will have to register it For detailed information on how to register your phone after you install it see Quick Tip 44011 Registering Standalone SoundPoint IP SoundStation IP and Polycom VVX Phones available at http www polyc...

Page 24: ...Setup Guide for the Polycom SoundStation IP 7000 Phone 1 18 ...

Page 25: ...ons to take Problems are grouped as follows Installation Configuration on page 2 2 Power and Startup on page 2 3 Controls on page 2 4 Access to Screens and Systems on page 2 5 Calling on page 2 6 Displays on page 2 7 Audio on page 2 7 Productivity Suite on page 2 8 To obtain more detailed troubleshooting information you can access certain menus on your phone that test your phone hardware For more ...

Page 26: ...hones are connected together Check that no more than two extension microphones are installed If your conference room setup has two connected phones check that only one extension microphone is installed Refer to Installing Your Phone on page 1 3 Contact your system administrator The display shows Daisy Chaining Error Multiple Ethernet cables Connect only one Ethernet cable More than one 12 foot Net...

Page 27: ... cable termination at the switch or hub furthest end of the cable from the phone Check that the switch or hub is operational flashing link status lights Press the Menu key and then select Status Network Ethernet From the Ethernet screen scroll to LAN port and verify that it is Active To attempt re registration with the call server reboot the phone For more information see your system administrator...

Page 28: ... port is active or inactive Press the Menu key and then select Status Network Ethernet From the Ethernet screen scroll to LAN port and verify that it is Active Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port is operational if not accessible contact your system administrator Before restarting your phone contact your system administrator Your s...

Page 29: ...to press feature keys within the call to access the Directory or Buddy Status screens for example To confirm the line is actively registered to the call server press the Menu key and then select Status Lines Line Information From the Line Information screen verify that your phone line is registered To attempt re registration with the call server reboot the phone For more information see your syste...

Page 30: ...ow Verify incoming ring setting and volume level To adjust the ringer volume press either or when the phone is in the idle state Check that the ring type selected is not set to Silent Ring For more information see the User Guide for the Polycom SoundStation IP 7000 Phone available at www polycom com voicedocumentation Outbound or inbound calling is unsuccessful Place a call to the phone under inve...

Page 31: ... If your phone uses in line power have your system administrator check that the switch is supplying power to the phone The contrast needs adjustment Adjust the screen contrast See the User Guide for the Polycom SoundStation IP 7000 Phone available at www polycom com voicedocumentation The display is flickering Certain types of older fluorescent lighting cause the display to appear to flicker Try t...

Page 32: ... To test your phone hardware Press and then select Status Diagnostics Test Hardware Audio Diagnostics Keypad Diagnostics or Display Diagnostics Symptom Problem Corrective Action You are trying to access one of the following features but it is not available on your phone Corporate Directory Managing Conferences The license is not installed on your phone or it has expired Do the following 1 Press th...

Page 33: ...t in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPEC...

Page 34: ...d to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from Failure to f...

Page 35: ...he user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit être exécutée conformément à tous les règlements nationa...

Page 36: ... contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 375A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 48V min 0 375A Russian Compliance Ministry of Information Technologies Communication of the Russian Fe...

Page 37: ...rophones 1 2 1 8 External Microphone Kit 1 3 1 8 H hardware testing 2 8 HDX Microphone Cable 1 3 1 15 1 16 microphones 1 3 system connecting phone to 1 14 systems compatible versions 1 14 I installation instructions 1 3 installation issues troubleshooting 2 2 L lapel microphones 1 12 licenses status of 2 8 M Microphone Cable 1 3 1 15 microphones connecting 1 8 extension 1 2 1 8 HDX 1 3 Mobile Phon...

Page 38: ...vity suite 2 8 R recording devices 1 12 regional power cord 1 2 registering the phone 1 17 S speakers external 1 12 startup issues troubleshooting 2 3 T testing phone hardware 2 8 troubleshooting audio problems 2 7 calling problems 2 6 control problems 2 4 and the Diagnostics menu 2 8 display problems 2 7 feature availability 2 8 hardware 2 8 installation problems 2 2 licenses 2 8 power and startu...

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