Yealink MeetingSpace VC500 Page 261 Administrator'S Manual Download

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Troubleshooting

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Summary of Contents for MeetingSpace VC500

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Page 2: ...y form or by any means with any purpose other than personal use Warranty 1 Warranty THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATIO...

Page 3: ...product is available on the Yealink Support page for the product Patent Information China the United States EU European Union and other countries are protecting one or more patents of accompanying products and or patents being applied by Yealink Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback Email your opinions and comments to DocsFeedback ye...

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Page 5: ...ork and account settings which could affect the system s performance in the network Therefore an understanding of IP networking and a prior knowledge of VoIP telephony concepts are necessary In This Guide This administrator guide includes the following chapters Chapter 1 VC800 VC500 Video Conferencing System Introduction describes system features icons and Indicator LEDs Chapter 2 Getting Started ...

Page 6: ...960 conference phone Yealink CPW90 Wireless Microphones Quick Start Guide which describes how to connect CPW90 wireless microphones to VC500 video conference phone Yealink CP960 HD IP Conference Phone Quick Reference Guide which describes how to use CP960 conference phone Yealink VCC22 Video Conferencing Camera Quick Start Guide which describes how to connect the VCC22 video conferencing cameras Y...

Page 7: ...nditional information Convention Description Indicates that you need to select an item from a menu For example Settings Call Features indicates that you need to select Call Features from the Settings menu Firmware Common reasons for updating firmware include fixing bugs or adding features to the device You can download the latest firmware for your product online http support yealink com documentFr...

Page 8: ...e on page 109 Restricting Reserved Ports on page 40 Frame Rate and Resolution on page 135 Audio Output on page 161 Audio Input on page 164 Configuring Camera Settings on page 177 Video Recording on page 189 Multipoint License on page 209 Changes for Release 30 Guide Version 30 8 Documentations of the newly released VC500 video conferencing endpoints have been added Major updates have occurred to t...

Page 9: ...About This Guide ix Multipoint License on page 209 Appendix B Trusted Certificates on page 264 ...

Page 10: ...Administrator s Guide for Yealink VC800 VC500 Video Conferencing System x ...

Page 11: ...ideo Conferencing System Introduction 1 VoIP Principles 1 Physical Features of System 2 Comparing VC500 Models 4 User Interfaces 4 Web User Interface 4 Remote Control 6 Getting Started 9 System Initialization 9 Setup Wizard 10 Enabling Communication with Remote Systems 10 Placing a Test Call 11 Configuring Network 13 Preparing the Network 13 Configuring LAN Properties 14 DHCP 14 Configuring Networ...

Page 12: ...ll Preferences 59 Configuring SIP Settings 59 SIP Account 59 SIP IP Call 62 Configuring H 323 Settings 64 H 323 Tunneling 68 Configuring Video Conference Platform 70 Logging into Yealink VC Cloud Management Service 70 Logging into Yealink Meeting Server 74 Logging into Third Party Platform 76 Logging out of the Cloud Platform 92 Configuring the Third party Virtual Meeting Room 92 DTMF 96 Methods o...

Page 13: ...System Settings 139 General Settings 139 Custom Key Type 139 Site Name 140 Backlight of the CP960 Conference Phone 141 Language 142 Date Time 143 Screen Saver Waiting Time 149 Automatic Sleep Time 150 Hiding IP Address 151 Hiding Heading Time 152 Hiding Icons in a Call 153 Relog Offtime 157 Keyboard Input Method 158 USB Configuration 159 Configuring Audio Settings 160 Key Tone 160 Audio Output 161...

Page 14: ...Password 214 Web Server Type 215 Transport Layer Security 217 Cipher Suites 217 TLS Transport Protocol 218 Managing the Trusted Certificates List 221 Managing the Server Certificates 223 Secure Real Time Transport Protocol 225 H 235 228 Defending against Attacks 231 Abnormal Call Answering 231 Configuring Safe Mode Call 232 System Integrated with Control Systems 233 System Maintenance 237 Upgradin...

Page 15: ...Diagnostic Methods 250 Troubleshooting Solutions 252 General Issues 252 Camera Issues 254 Video Audio Issues 255 Why does the far site display black screen when local starts a presentation 257 System Maintenance 258 Appendix 261 Appendix A Time Zones 261 Appendix B Trusted Certificates 264 ...

Page 16: ...Administrator s Guide for Yealink VC800 VC500 Video Conferencing System xvi ...

Page 17: ...mmunication Standardization Sector ITU T that defines the protocols to provide audio visual communication sessions on any packet network The H 323 standard addresses call signaling and control multimedia transport and control and bandwidth control for point to point and multi point conferences It is widely implemented by voice and video conference equipment manufacturers is used within various Int...

Page 18: ...rvers Internet working gateways and remote systems In order to operate systems in your network successfully the systems must meet the following requirements A working IP network is established The latest or compatible firmware of system is available VoIP gateway is configured for SIP or H 323 gatekeeper is configured for H 323 or Cloud server is configured for Cloud platform VC800 Codec 2 x HDMI o...

Page 19: ...cal field of view 42 Pan angel range 100 Tilt angel range 30 Beauty shot VC500 Codec 2 x HDMI output 1 x Yealink extension port RJ 45 connect to VCH50 CP960 Phone 1 x 10 100 1000M Ethernet port 2 x USB 2 0 1 x Power port 1 x Security lock slot 1 x Reset slot Full HD PTZ VC500 Camera 1920 x 1080 video resolution VC500 Pro 60 frame rate VC500 30 frame rate 5x optical zoom PTZ camera ...

Page 20: ... VC500 Pro models are as follow Features VC500 VC500 Pro Work with CP960 conference phone H 265 video codec 60 frame rate If you purchase VC500 model but you want to use the features supported by VC500 Pro model you can contact Yealink FAE for help User Interfaces Three are two ways to customize the configurations of your system Web User Interface Remote Control The following describes how to conf...

Page 21: ... in the address bar of a web browser on your computer and then press the Enter key 2 Enter the administrator user name and password 3 Click Login After you log into the web user interface successfully you can click Logout on the top right corner of the web interface to log out Administrator has full permission to access every menu in the web user interface User can log into the web user interface ...

Page 22: ...u can also control the VC800 VC500 video conferencing system via virtual remote control To control VC800 VC500 video conferencing system via the virtual remote control 1 Click Home Remote Control when the system is idle or during a call 2 Click the keys on the virtual remote control to control the VC800 VC500 video conferencing system 3 Click Remote Control to hide the virtual remote control Confi...

Page 23: ... disables the remote control feature Default On Note If it is set to Off you cannot use remote control and virtual remote control to control your video conferencing system Web User Interface To configure remote control via web user interface 1 Click on Setting General 2 Select desired value from the pull down list of Remote Control Enabled 3 Click Confirm to accept the change ...

Page 24: ...Administrator s Guide for Yealink VC800 VC500 Video Conferencing System 8 ...

Page 25: ...ialization systems run a bootstrap loader that loads and executes the ROM file Configuring the VLAN If the system is connected to a switch the switch will notify the system about the VLAN information defined on the switch Querying the DHCP Dynamic Host Configuration Protocol Server The system is capable of querying a DHCP server DHCP is enabled on the system by default The following network settin...

Page 26: ...ing system supports Yealink VC Cloud Management Service Yealink Meeting Server StarLeaf Zoom Pexip BlueJeans Mind Custom platform For more information refer to Cloud Deployment Method on page 58 Enabling Communication with Remote Systems Depending on your environment you may need to make the following additional adjustments to the configuration of your video conferencing system Static NAT If you c...

Page 27: ...nitiation Protocol SIP servers in your environment to place calls using the SIP protocol refer to Configuring SIP Settings on page 59 Placing a Test Call Yealink Demo rooms appear as the default entries in the local directory for a new system and a system that is reset to default settings Use this entry to place a test call from your VC800 VC500 system ...

Page 28: ...Administrator s Guide for Yealink VC800 VC500 Video Conferencing System 12 ...

Page 29: ...ystem for Use with a Firewall Preparing the Network Before you begin configuring the network options you must make sure your network is ready for video conferencing The following table lists the network information you need to obtain from the network administrator when preparing your network Type Network Information Type of system DHCP Static IP Address IP address Subnet mask Gateway DNS Server IP...

Page 30: ...CP can be initiated by simply connecting the system to the network The system broadcasts DISCOVER messages to request network information carried in DHCP options The DHCP server responds with the specific values in the corresponding options The following table lists the common DHCP options supported by the system Parameter DHCP Option Description Subnet Mask 1 Specifies the client s subnet mask Ti...

Page 31: ... disables the system to obtain network settings from the DHCP server Default Enabled Note If you change this parameter the system will reboot to make the change take effect Remote Control Web User Interface Host Name Configures the host name of the system Default Blank Note When the system broadcasts DHCP DISCOVER messages it will report the configured host name to the DHCP server via DHCP option ...

Page 32: ...password 0000 Internet Configuration IPv4 2 Check the DHCP checkbox 3 Select Save and then press to accept the change The display device prompts Reboot now 4 Select OK and then press to reboot the system immediately Static DNS Even though DHCP is enabled you can manually configure the static DNS address es Parameters of static DNS on the system are described below Parameter Description Configurati...

Page 33: ...v4 DNS is set to On If you change this parameter the system will reboot to make the change take effect Remote Control Web User Interface Secondary DNS Configures the secondary IPv4 DNS server Default Blank Note It only works if the value of the Static IPv4 DNS is set to On If you change this parameter the system will reboot to make the change take effect Remote Control Web User Interface To config...

Page 34: ...tatic DNS checkbox 4 Enter the desired values in the DNS Primary Server and DNS Secondary Server fields respectively 5 Select Save and then press to accept the change The display device prompts Reboot now 6 Select OK and then press to reboot the system immediately Configuring Network Settings Manually If DHCP is disabled or the system cannot obtain network settings from the DHCP server you need to...

Page 35: ...er Interface Static IP Enables or disables the system to use manually configured network settings Default Disabled Note If you change this parameter the system will reboot to make the change take effect Web User Interface IP Address Configures the IP address assigned to the system Default Blank Note If you change this parameter the system will reboot to make the change take effect Remote Control W...

Page 36: ...the system will reboot to make the change take effect Remote Control Web User Interface Secondary DNS Configures the secondary DNS server assigned to the system Default Blank Note If you change this parameter the system will reboot to make the change take effect Remote Control Web User Interface To configure the IP address mode via web user interface 1 Click on Network LAN Configuration 2 Select d...

Page 37: ...r interface 1 Select More Setting Advanced default password 0000 Internet Configuration 2 Select IPv4 or IPv4 IPv6 from the IP Mode field 3 Select Save and then press to accept the change The IP phone reboots automatically to make settings effective after a period of time To configure a static IPv4 address via phone user interface 1 Select More Setting Advanced default password 0000 Internet Confi...

Page 38: ...tic allocation of reusable network addresses and additional configuration flexibility IPv6 Network parameters need to be configured manually on the systems are described below Parameter Description Configuration Method IP Mode Internet Port Configures the IP address mode Default IPv4 Note If you change this parameter the IP phone will reboot to make the change take effect Remote Control Web User I...

Page 39: ...e DNS Primary Server Primary DNS Configures the primary IPv6 DNS server Default Blank Note If you change this parameter the system will reboot to make the change take effect Remote Control Web User Interface DNS Secondary Server Secondary DNS Configures the secondary IPv6 DNS server Default Blank Note If you change this parameter the system will reboot to make the change take effect Remote Control...

Page 40: ...24 If you mark the Static IP radio box configure the IPv6 address and other configuration parameters in the corresponding fields Optional If you mark the DHCP radio box you can configure the static DNS address in the corresponding fields 4 Click Confirm to accept the change ...

Page 41: ... To configure static DNS when DHCP is used via phone user interface 1 Select More Setting Advanced default password 0000 Internet Configuration IPv6 2 Check the DHCP checkbox 3 Check the Static DNS checkbox 4 Enter the desired values in the DNS Primary Server and DNS Secondary Server fields respectively 5 Select Save and then press to accept the change 6 The display device prompts Reboot now 7 Sel...

Page 42: ...ultaneously Full duplex Full duplex transmission refers to transmitting voice or data in both directions at the same time this means one system can send data on the line while also receiving data Parameter of network speed feature on the system is described below Parameter Description Configuration Method Network Speed Specifies the network speed and duplex mode for the system to use Default Auto ...

Page 43: ...an greatly simplify network design VLANs can address issues such as scalability security and network management The purpose of VLAN configurations on the system is to insert a tag with VLAN information to the packets generated by the system When VLAN is configured on the system properly the system will tag all packets with the VLAN ID The switch receives and forwards the tagged packets to the corr...

Page 44: ...ne the capabilities that the connected switch supports and has enabled Network Policy provides voice VLAN configuration to notify the system which VLAN to use and QoS related configuration for voice data It provides a plug and play network environment Power Management provides information related to how the system is powered power priority and how much power the system needs Inventory Management p...

Page 45: ...TLVs Media Capabilities The MED device type of the system and the supported LLDP MED TLV type can be encapsulated in LLDPDU The supported LLDP MED TLV types are LLDP MED Capabilities Network Policy Extended Power via MDI PD Inventory Network Policy Port VLAN ID application type L2 priority and DSCP value Extended Power via MDI Power type source priority and value Inventory Hardware Revision Hardwa...

Page 46: ...Default Enabled Note If you change this parameter the system will reboot to make the change take effect Remote Control Web User Interface Packet Interval 1 3600s Configures the interval in seconds for the system to send LLDP requests Default 60 Note If you change this parameter the system will reboot to make the change take effect Remote Control Web User Interface To configure LLDP via web user in...

Page 47: ... Setting Advanced default password 0000 Advanced Network 2 In the LLDP block check the Active checkbox 3 Enter the desired value in the Packet Interval 1 3600s field 4 Select Save and then press to accept the change The display device prompts Reboot now 6 Select OK and then press to reboot the system immediately Manual Configuration for VLAN VLAN is disabled on systems by default You can configure...

Page 48: ... the Virtual LAN Default 1 Note If you change this parameter the system will reboot to make the change take effect Remote Control Web User Interface Priority Configures VLAN priority for the Internet WAN port Valid values 0 7 7 is the highest priority 0 is the lowest priority Default 0 Note If you change this parameter the system will reboot to make the change take effect Remote Control Web User I...

Page 49: ...d then press to accept the change The display device prompts Reboot now 6 Select OK and then press to reboot the system immediately DHCP VLAN The system supports VLAN discovery via DHCP When the VLAN Discovery method is set to DHCP the system will examine the DHCP option for a valid VLAN ID The predefined option 132 is used to supply the VLAN ID by default You can customize the DHCP option used to...

Page 50: ...32 Note If you change this parameter the system will reboot to make the change take effect Web User Interface To configure DHCP VLAN discovery via web user interface 1 Click on Network Advanced 2 In the VLAN block select the desired value from the pull down list of DHCP VLAN Active 3 Enter the desired option in the Option field The default option is 132 4 Click Confirm to accept the change A dialo...

Page 51: ...hen forwards the credentials to the authentication server for verification If the authentication server determines the credentials are valid the system is allowed to access resources located on the protected side of the network Yealink video conferences systems support the following protocols for 802 1X authentication EAP MD5 EAP TLS requires Device and CA certificates requires no password EAP PEA...

Page 52: ...er Interface CA Certificates Configures the access URL of the CA certificate when the 802 1x authentication mode is configured as EAP TLS PEAP MSCHAPV2 or EAP TTLS EAP MSCHAPV2 Note If you change this parameter the system will reboot to make the change take effect Web User Interface Device Certificates Configures the access URL of the server certificate when the 802 1x authentication mode is confi...

Page 53: ...he desired CA certificate pem crt cer or der from your local system 4 In the Device Certificates field click Browse to locate the desired client certificate pem or cer from your local system 5 Click Upload to upload the certificates c If you select PEAP MSCHAPv2 1 Enter the user name for authentication in the Identity field 2 Enter the password for authentication in the MD5 Password field 3 In the...

Page 54: ...hentication in the Identity field 2 Enter the password for authentication in the MD5 Password field 3 In the CA Certificates field click Browse to locate the desired certificate pem crt cer or der from your local system 4 Click Upload to upload the certificate 3 Click Confirm to accept the change A dialog box pops up to prompt that the settings will take effect after a reboot 4 Click Confirm to re...

Page 55: ...nfigure the firewall to allow incoming and outgoing traffic to the VC800 VC500 system through the reserved ports Users placing calls through a firewall to systems may experience one way audio or video if the firewall is not properly configured Call Setup and Media Ports To place calls to remote systems through the firewall you must configure your firewall to allow incoming and outgoing traffic to ...

Page 56: ... connection by protocol and the type of call Make sure at least 200 TCP ports and 200 UDP ports are reserved for VC800 VC500 system Required ports for an H 323 two way call Call Type Number of Required Ports Video 8 UDP ports 6 if presentation is disabled 2 TCP ports Voice 2 UDP ports 2 TCP ports Each additional video participant requires 8 UDP ports and 2 TCP ports Each additional audio participa...

Page 57: ...alls share the configured ports If you change this parameter the system will reboot to make the change take effect Remote Control Web User Interface To configure reserved ports via web user interface 1 Click on Network NAT Firewall 2 In the Reserve Port block configure the UDP port range in the UDP Port Scope field 3 In the Reserve Port block configure the TCP port range in the TCP Port Scope fiel...

Page 58: ...igure reserved ports via the remote control 1 Select More Setting Advanced default password 0000 NAT Firewall 2 In the Reserved block configure the range of the UDP ports and TCP ports 3 Select Save and then press to accept the change The display device prompts Reboot now 4 Select OK and then press to reboot the system immediately ...

Page 59: ...nd dial IP addresses of other devices to make a call Use one of the following methods to deploy your VCS Public IP Configuration Outside of Firewall Port forwarding with ALG feature Port forwarding with static NAT feature STUN H 460 Intelligent traversal VPN Public IP Configuration Your video conferencing system is connected to the Internet directly This deployment method involves a simple setup p...

Page 60: ...otocols such as multimedia protocols H 323 SIP have address or port information The address and port information cannot be translated via the traditional NAT method which lead to communication problems ALG application layer gateway feature on the router firewall can help translate address and port of application layer protocols If your router does not support ALG Application Level Gateway feature ...

Page 61: ...t to Manual Remote Control Web User Interface NAT Traversal Configures the NAT traversal type You can configure it for the SIP account or SIP IP call separately Disabled STUN StaticNat Default Disabled Note Static NAT works only if this parameter is set to StaticNat Web User Interface To configure static NAT via web user interface 1 Click on Network NAT Firewall 2 Select the desired value from the...

Page 62: ...count SIP Account 2 Select StaticNat from the pull down list of NAT Traversal 3 Click Confirm to accept the change To configure Static NAT for SIP IP call via web user interface 1 Click on Account SIP IP Call 2 Select StaticNat from the pull down list of NAT Traversal 3 Click Confirm to accept the change To configure static NAT via the remote control ...

Page 63: ...e static NAT and enable route traversal feature forcibly on the VCS that is connected to the secondary router so that the NAT works even though both devices are in the Intranet Note Route traversal parameters on the system are described below Parameter Description Configuration Method Static NAT Select Manual and then configure the NAT address manually Remote Control Web User Interface NAT Public ...

Page 64: ...hange 6 Enable static NAT for SIP account or SIP IP call For more information refer to Static NAT on page 44 STUN You can use the Simple Traversal of UDP through NAT STUN function besides ALG or static NAT If STUN is enabled the system can perform private to public network traversal using the STUN server STUN is a network protocol used in NAT traversal for applications of real time voice video mes...

Page 65: ... 92 59 19232 The system will send SIP message using the mapped IP address and port Note STUN feature parameters on the system are described below Parameter Description Configuration Method Active Enables or disables the STUN Simple Traversal of UDP over NATs feature on the system Default Disabled Remote Control Web User Interface STUN Server Configures the IP address or the domain name of the STUN...

Page 66: ...only if this parameter is set to StaticNat Web User Interface To configure STUN server via web user interface 1 Click on Network NAT Firewall 2 In the STUN Config block select the desired value from the pull down list of Active 3 Enter the IP address or the domain name of the STUN server in the STUN Server field 4 Enter the port of the STUN server in the STUN Port field 5 Click Confirm to accept t...

Page 67: ...ce 1 Click on Account SIP IP Call 2 Select STUN from the pull down list of NAT Traversal 3 Click Confirm to accept the change To configure STUN server via the remote control 1 Select More Setting Advanced default password 0000 NAT Firewall Mark the ON radio box in the STUN Active field 2 Enter the IP address or the domain name of the STUN server in the STUN Server field ...

Page 68: ... using H 460 protocols To use this feature make sure your gatekeeper supports H 460 feature Note To enable H 460 configure the H 323 preferences first as described in Configuring H 323 Settings chapter with the following exception The H 460 firewall traversal parameter is described below Parameter Description Configuration Method H 460 Active Enables or disables firewall traversal of H 323 calls u...

Page 69: ...cess You can deploy the VCS without any firewall configuration But using this method inbound calls are unavailable only outbound calls are available The principles are introduced as below When VCS in the Intranet calls the VCS in the public network the VCS in the Intranet may fail to receive video audio from the public network The intelligent traversal feature allows the VCS in the public network ...

Page 70: ...s the audio video media stream to traverse firewall Default On Web User Interface To configure audio video intelligent traversal via web user interface 1 Click on Network NAT Firewall 2 Select the desired value from the pull down list of Audio Video Intelligent Traversal 3 Click Confirm to accept the change When VCS in the Intranet calls the VCS in the public network the VCS in the Intranet may fa...

Page 71: ...ar intervals to keep the port open so that the VCS B can share content normally The data intelligent traversal parameter is described below Parameter Description Configuration Method Data Intelligent Traversal Enables or disables the PC content and FECC protocol to traverse firewall Default On Web User Interface To configure data intelligent traversal via web user interface 1 Click on Network NAT ...

Page 72: ...t authenticate each other before secure VPN tunnel is established After VPN feature is configured properly on the IP phone the IP phone acts as a VPN client and uses the certificates to authenticate the VPN server To use VPN the compressed package of VPN related files should be uploaded to the VC800 VC500 systems in advance The file format of the compressed package must be tar The related VPN file...

Page 73: ...of VPN related files tar to the system Web User Interface To configure VPN via web user interface 1 Click on Network Advanced 2 In the VPN block click Browse to locate the VPN file tar from your local system 3 Click Upload to upload the file to the system 4 Select the desired value from the pull down list of Active 5 Click Confirm to accept the change A dialog box pops up to prompt that the settin...

Page 74: ...oud Deployment Method When holding a video conference customers often encounter several problems such as no public IP address weak network infrastructure complicated firewall configuration inefficient deployment and no traversal server Cloud based technology drives positive change in the way organizations communicate With video conference platform organizations can communicate easily Public IP add...

Page 75: ...erence Platform DTMF Codecs Call Protocol Account Polling Conference Management Do Not Disturb Auto Answer Auto Dialout Mute Call Match History Record Ringback Timeout Auto Refuse Timeout SIP IP Call by Proxy Configure Network Quality Settings Configuring SIP Settings Yealink VC800 VC500 video conferencing system support Session Initiation Protocol SIP If your server supports SIP you can use SIP t...

Page 76: ... Remote Control Web User Interface Server Server Host Configures the IP address or domain name of the SIP server for the SIP account Default Blank Remote Control Web User Interface SIP Server Port Port Configures the port of the SIP server Valid values Integer from 0 to 65535 Default 5060 Remote Control Web User Interface Outbound Enable Outbound Proxy Server Enables or disables the system to send...

Page 77: ...ystem is registered with a SIP server that supports TLS Remote Control Web User Interface Server Expires Configures the registration expiration time in seconds of the SIP server for SIP account Default 3600 Remote Control Web User Interface Keep Alive Interval Configures the interval in seconds that the system sends keep alive messages to the registry server So that the registry server will keep t...

Page 78: ...ccessful registration the display device displays To configure SIP account via the remote control 1 Select More Setting Advanced default password 0000 SIP Account 2 Configure the SIP account settings 3 Select Save and then press to accept the change After successful registration the display device displays SIP IP Call When making an IP call using the SIP protocol the system doesn t support the TLS...

Page 79: ...ransport Configures the type of transport protocol for the SIP IP call UDP provides best effort transport via UDP for SIP signaling TCP provides reliable transport via TCP for SIP signaling DNS NAPTR performs the DNS NAPTR and SRV queries for the service type and port if no server port is given Default TCP Remote Control Web User Interface To configure SIP IP call via web user interface 1 Click on...

Page 80: ... Enables or disables the H 323 protocol Default Enabled Note Only when it is set to Enabled can H 323 account be registered When it is set to Enabled on both sites the VC800 VC500 can call the far site by dialing an IP address directly Remote Control Web User Interface H 323 Account Enables or disables the H 323 account Default Enabled If it is set to disabled the system cannot place or receive ca...

Page 81: ... Configures the IP address of the secondary gatekeeper Note If communication with the primary gatekeeper is lost the system registers with the alternate gatekeeper Remote Control Web User Interface Gatekeeper Port 2 Port Configures the port of the primary gatekeeper Valid values Integer from 0 to 65535 Default 1719 Remote Control Web User Interface Gatekeeper Verify Gatekeeper Authentication Enabl...

Page 82: ...User Interface H 235 Specifies the H 235 type during an H 323 call Disabled encrypted calls are not supported Optional both encrypted and unencrypted calls are supported Secure calls are supported only if the far end supports encryption Compulsory unencrypted calls are not supported Default Disabled For more information refer to H 235 on page 228 Web User Interface Protocol Monitor Port Specifies ...

Page 83: ... RTP streams to the remote system Enabled the system sends an Open Logical Channel OLC message to the remote system and then transmits RTP streams to the remote system directly before receiving the acknowledgement message of OLC For some gatekeepers you need to enable this feature to avoid black screen during a call Default Disabled To configure H 323 account via web user interface 1 Click on Acco...

Page 84: ...25 messages This way of piggy backing an H 245 message to the H 225 message is referred to as H 323 Tunneling The tunneling feature relies on H 225 system to system connectivity via TCP to pass H 245 messages and uses the H 225 communication channel without creating a separate TCP socket connection per H 323 call for media control To use H 323 tunneling make ensure the participants in the call ena...

Page 85: ...sired value from the pull down list of H 323 Tunneling 4 Click Confirm to accept the change To configure H 323 tunneling for H 323 via web user interface 1 Click on Account H 323 2 Select the desired value from the pull down list of H 323 Tunneling ...

Page 86: ...loud Management Service Administrator Guide You can log into the Yealink VC Cloud Management Service platform and dial other Yealink Cloud numbers to establish a conversation If you want to place a call to a Yealink Cloud contact who is in the same Yealink Cloud directory as you you can enter the 9 digit Cloud number or the extension the last four Cloud number to place a call If you want to place ...

Page 87: ... method uses the user s Yealink Cloud number and password to log into the Yealink VC Cloud Management Service platform Default PIN Code Login Remote Control Web User Interface Pincode Pin Code Specifies the PIN code for logging into the Yealink VC Cloud Management Service platform Default Blank Note It only works if the value of Login Type is set to PIN Code Login Remote Control Web User Interface...

Page 88: ...ation information Default ON Note If it is on user name and password will be filled automatically next time It only works if the value of Login Type is set to Username Password Remote Control To configure Yealink VC Cloud Management Service platform via web user interface 1 Click on Account VC Platform 2 Select Enabled from the pull down list of Cloud Account 3 Select Yealink VC Cloud Management S...

Page 89: ...Type 4 Select the desired sign in method from the pull down list of Login Type If you select Pincode Login Enter your PIN code in the Pincode field press or to scroll to Log In and then press If you select Username Password Enter your Cloud number and password in the corresponding fields You can also check the Remember Me checkbox to remember your username and password Press or to scroll to Log In...

Page 90: ...rences Join the permanent VMR Manage YMS video conferences For detailed introduction refer to Yealink VC800 VC500 Full HD Video Conferencing System User Guide Yealink Meeting Server parameters on the system are described below Parameter Description Configuration Method Cloud Account Enables or disables the Cloud feature Default Enabled Note If it is disabled the system cannot register the YMS acco...

Page 91: ...r Interface Outbound Server Outbound Proxy Server Configures the IP address or domain name of the outbound proxy server Default Blank Remote Control Web User Interface Remember Password Enables or disables the system to remember the registration information Default ON Note If it is on other registration information will be filled automatically when you enter the ID next time Remote Control To conf...

Page 92: ...d then press After successful registration the display device displays Note Logging into Third Party Platform Yealink provides broad compatibility and seamless interoperability with the industry s leading Cloud based video conferencing platforms and on premise solutions Yealink video conferencing systems are compatible with StarLeaf Zoom BlueJeans Pexip Mind Custom platform Customers can benefit f...

Page 93: ...l Call the Meeting ID to join the Virtual Meeting Rooms Call between StarLeaf Cloud account and Microsoft Skype for Business Lync account StarLeaf platform parameters on the system are described below Parameter Description Configuration Method Cloud Account Enables or disables the Cloud feature Default Enabled Note If it is disabled the system cannot log into the StarLeaf Cloud platform Remote Con...

Page 94: ...StarLeaf Cloud platform via the remote control 1 Select More Setting Advanced default password 0000 Video Conference Platform 2 In the Cloud Account field check the Enabled checkbox 3 Select StarLeaf from the pull down list of Platform Type 4 Enter the 12 digit quick access code in the QCP Code field 5 Press or to scroll to Log In and then press After successful registration the display device dis...

Page 95: ...link VC Cloud Management Service Yealink Meeting Server StarLeaf Zoom Pexip BlueJeans Mind Custom Default Yealink VC Cloud Management Service Remote Control Web User Interface Server Server Host Configures the IP address or domain name of the Zoom Cloud server Default zoomcrc com Remote Control Web User Interface Transport Configures the type of transport protocol for the Zoom Cloud platform UDP p...

Page 96: ...erval Configures the interval in seconds that the system sends keep alive messages to the registry server So that the registry server will keep the connection open with the client Default 30 Web User Interface To configure Zoom Cloud platform via web user interface 1 Click on Account VC Platform 2 Select Enabled from the pull down list of Cloud Account 3 Select Zoom from the pull down list of Plat...

Page 97: ...p account you can Call the device alias to establish a point to point call Call the aliases to join the Virtual Meeting Rooms Virtual Auditoriums or Virtual Receptions Call between Pexip account and Microsoft Skype for Business Lync account Pexip platform parameters on the system are described below Parameter Description Configuration Method Cloud Account Enables or disables the Cloud feature Defa...

Page 98: ... Interface Port Configures the port of the Pexip server Default 0 Web User Interface Transport Configures the type of transport protocol for the Pexip platform UDP provides best effort transport via UDP for SIP signaling TCP provides reliable transport via TCP for SIP signaling TLS provides secure communication of SIP signaling DNS NAPTR performs the DNS NAPTR and SRV queries for the service type ...

Page 99: ...stry server will keep the connection open with the client Default 30 Web User Interface To configure Pexip platform via web user interface 1 Click on Account VC Platform 2 Select Enabled from the pull down list of Cloud Account 3 Select Pexip from the pull down list of Platform Type 4 Configure the Pexip account settings 5 Click Confirm to accept the change To configure Pexip platform via the remo...

Page 100: ...rameter Description Configuration Method Cloud Account Enables or disables the Cloud feature Default Enabled Note If it is disabled the system cannot log into the BlueJeans Cloud platform Remote Control Web User Interface Platform Type Configures the platform type Yealink VC Cloud Management Service Yealink Meeting Server StarLeaf Zoom Pexip BlueJeans Mind Custom Default Yealink VC Cloud Managemen...

Page 101: ...port is given Default TCP Server Expires Configures the registration expiration time in seconds of the Cloud server Default 3600 Web User Interface Keep Alive Interval Configures the interval in seconds that the system sends keep alive messages to the registry server So that the registry server will keep the connection open with the client Default 30 Web User Interface To configure BlueJeans Cloud...

Page 102: ...orm Type 4 Enter the domain name or IP address of BlueJeans server in the Server field The default BlueJeans server is bjn vc 5 Press or to scroll to Log In and then press After successful registration the display device displays Logging into the Mind Platform You can log into the Mind platform and join the virtual meeting room Mind platform parameters on the system are described below Parameter D...

Page 103: ... of transport protocol for the Mind platform UDP provides best effort transport via UDP for SIP signaling TCP provides reliable transport via TCP for SIP signaling TLS provides secure communication of SIP signaling DNS NAPTR performs the DNS NAPTR and SRV queries for the service type and port if no server port is given Default TCP Web User Interface Server Expires Configures the registration expir...

Page 104: ... the pull down list of Platform Type 4 Configure the Mind platform 5 Click Confirm to accept the change To configure Mind platform via the remote control 1 Select More Setting Advanced default password 0000 Video Conference Platform 2 In the Cloud Account field check the Enabled checkbox 3 Select Mind from the pull down list of Platform Type 4 Enter the domain name or IP address of Mind server in ...

Page 105: ...ueJeans Mind Custom Default Yealink VC Cloud Management Service Remote Control Web User Interface Label Configures the account label displayed on the display device when registering a custom account Default Blank Remote Control Web User Interface Username Specifies the user name when registering a custom account Default Blank Remote Control Web User Interface Register Name Configures the register ...

Page 106: ...APTR performs the DNS NAPTR and SRV queries for the service type and port if no server port is given Default TCP Web User Interface Server Expires Configures the registration expiration time in seconds of the custom server Default 3600 Web User Interface Remember password Enables or disables the system to remember the registration information Default ON Note If it is on other registration informat...

Page 107: ...nt settings 5 Click Confirm to accept the change To configure custom account via the remote control 1 Select More Setting Advanced default password 0000 Video Conference Platform 2 In the Cloud Account field check the Enabled checkbox 3 Select Custom from the pull down list of Platform Type 4 Configure the custom account settings 5 Check the Remember Password checkbox to remember your registration...

Page 108: ...ore Setting Advanced default password 0000 Video Conference Platform 2 Press or to scroll to Log Out and then press The display device prompts Log out the account 3 Press or to scroll to OK and then press Configuring the Third party Virtual Meeting Room A Virtual Meeting Room VMR is an online space typically hosted by a Cloud service provider where multiple participants can join Participants usual...

Page 109: ...t zoomcrc com Note It only works when you do not log into a Cloud platform or you only register a Yealink Cloud account YMS account Web User Interface VMR Name 2 Configures the virtual meeting room name Default Blue Jeans Note It only works when you do not log into a Cloud platform or you only register a Yealink Cloud account YMS account Web User Interface VMR Server 2 Configures the virtual meeti...

Page 110: ...egister a Yealink Cloud account YMS account Web User Interface VMR Server 4 Configures the virtual meeting room server address Default Blank Note It only works when you do not log into a Cloud platform or you only register a Yealink Cloud account YMS account Web User Interface VMR Name 5 Configures the virtual meeting room name Default Blank Note It only works when you do not log into a Cloud plat...

Page 111: ...n Setting 3rd Party VMR 2 Enter virtual meeting room name and server address in the corresponding fields respectively 3 Click Confirm to accept the change The VMRs will appear at the pull down list of Call Type on your dialing screen You can select the desired third party platform to call corresponding VMRs quickly ...

Page 112: ...36 Hz 1477 Hz 1633 Hz 697 Hz 1 2 3 A 770 Hz 4 5 6 B 852 Hz 7 8 9 C 941 Hz 0 D Methods of Transmitting DTMF Digit Three methods of transmitting DTMF digits on SIP calls RFC 2833 DTMF digits are transmitted by RTP Events compliant to RFC 2833 INBAND DTMF digits are transmitted in the voice band SIP INFO DTMF digits are transmitted by SIP INFO messages The method of transmitting DTMF digits is config...

Page 113: ...figures the DTMF type You can configure it for the Cloud platform SIP account or SIP IP call separately INBAND DTMF digits are transmitted in the voice band RFC2833 DTMF digits are transmitted by RTP Events compliant to RFC2833 SIP INFO DTMF digits are transmitted by the SIP INFO messages RFC2833 SIP INFO DTMF digits are transmitted by RTP Events compliant to RFC 2833 and the SIP INFO messages Def...

Page 114: ... from the pull down list of DTMF Type 3 If SIP INFO or RFC2833 SIP INFO is selected select the desired value from the pull down list of DTMF Info Type 4 Enter the desired value in the DTMF Payload Type 96 127 field 5 Click Confirm to accept the change To configure DTMF type for SIP account via web user interface 1 Click on Account SIP Account 2 Select the desired value from the pull down list of D...

Page 115: ... type for SIP IP call via web user interface 1 Click on Account SIP IP Call 2 Select the desired value from the pull down list of DTMF Type If SIP INFO or RFC2833 SIP INFO is selected select the desired value from the pull down list of DTMF Info Type 3 Enter the desired value in the DTMF Payload Type 96 127 field 4 Click Confirm to accept the change ...

Page 116: ...e transmitted in the voice band Auto the system automatically negotiates the way INBAND RFC2833 or SIP INFO to transfer DTMF digits Default Auto Remote Control Web User Interface To configure DTMF type for StarLeaf Cloud platform via web user interface 1 Click on Account VC Platform 2 Select StarLeaf from the pull down list of Platform Type 3 Select the desired value from the pull down list of DTM...

Page 117: ...of the algorithm is to represent the high fidelity audio video signal with a minimum number of bits while retaining quality This can effectively reduce the frame size and the bandwidth required for audio video transmission Audio Codecs The audio codec that the system uses to establish a call should be supported by the server When placing a call the system will offer the enabled audio codec list to...

Page 118: ... Kbps 8 Ksps RFC 3551 PCMA G 711 a law 64 Kbps 8 Ksps RFC 3551 The Opus codec supports various audio bandwidths defined as follows Abbreviation Audio Bandwidth Sample Rate Effective NB narrowband 4 kHz 8 kHz MB medium band 6 kHz 12 kHz WB wideband 8 kHz 16 kHz SWB super wideband 12 kHz 24 kHz FB fullband 20 kHz 48 kHz Audio codecs parameters on the system are described below Parameter Description ...

Page 119: ...re to change the byte sequence of audio codec so that this issue may be resolved Default Disabled Web User Interface To configure audio codecs via web user interface 1 Click on Account Codec 2 Select the desired codec from the Disable Codecs or the Enable Codecs column 3 Click or to disable or enable the selected codec 4 Select the desired audio codec from the Enable Codecs column and click or to ...

Page 120: ...F 4CIF RX QCIF CIF 4CIF H265 H265 90000 Tx 360P 540P 720P 1080P Rx Conventional Size Below 1080P Note Video codecs parameters on the system are described below Parameter Description Configuration Method Enable Codecs Specifies the enabled video codecs for the system to use Note All support video codecs are enabled on the system by default Web User Interface Disable Codecs Specifies the disabled vi...

Page 121: ...ce calls If there is no available H 323 account on the system the system will switch to the SIP protocol for placing calls You can specify the desired protocol for the system to place calls Ensure the remote system supports the same protocol The call protocol parameter on the system is described below Parameter Description Configuration Method Call Protocol Specifies the desired call protocol for ...

Page 122: ...ccount Polling The system can use different call type Cloud platform H 323 account SIP account H 323 IP Call SIP IP Call to dial a number when more than one account is registered The priority of call types is as follows If you dial an account the priority is Cloud platform H 323 account SIP account If you dial an IP address the priority is H 323 IP Call SIP IP Call If account polling is disabled t...

Page 123: ...ype with the highest priority Enabled the system tries each call type in order to dial a number Default Enabled Remote Control Web User Interface To configure account polling via web user interface 1 Click on Setting Call Features 2 Select the desired value from the pull down list of Account Polling 3 Click Confirm to accept the change The following example shows an example Scenario 1 System A is ...

Page 124: ...rencing system can act as a virtual meeting room so that other devices can dial the VC800 VC500 video conferencing system to join a meeting VC500 video conferencing endpoint and VC800 video conferencing system without a multipoint license can host a Regular Mode conference only VC800 video conferencing system with a multipoint license can host a Regular Mode conference or a VMR Mode conference Reg...

Page 125: ...ode conference the MCU of moderator can be used to host two independent conferences corresponding to virtual meeting room 1 and virtual meeting room 2 Virtual meeting room 1 when participants call the virtual meeting room 1 the moderator will join the meeting For VC500 and VC800 that has no multipoint license the regular mode conference supports up to one video call and 5 voice calls a conference ...

Page 126: ...nse to the VC800 system X Y 16 Two virtual meeting rooms supports up to 16 ways video calls If you import a 24 ways multipoint license to the VC800 system X Y 24 Two virtual meeting rooms supports up to 24 ways video calls Note The VMR mode conference parameters on the system are described below Parameter Description Configuration Method Conference Type Specifies the conference type Regular Mode V...

Page 127: ...Room 2 By default the MCU are distributed equally between two virtual meeting rooms 5 Click Confirm to accept the change For more information on how to join a VMR mode conference refer to Joining the Meeting on page 113 Meeting Password Depending on how a conference call is set up you might be required to enter a meeting password to join the call You can also require far end systems to enter a mee...

Page 128: ...Interface Virtual Meeting Room 1 Meeting Room 1Password Configures the password for virtual meeting room 1 Web User Interface Virtual Meeting Room 2 Meeting Password Enables or disables the system to configure a password for virtual meeting room 2 On Off Default Off Web User Interface Virtual Meeting Room 2 Password Configures the password for virtual meeting room 2 Web User Interface To set up a ...

Page 129: ...201 123 or 123 10 3 6 201 to enter the virtual meeting room 1 Participants can dial 10 3 6 201 456 or 456 10 3 6 201 to enter the virtual meeting room 2 Without a meeting password or with a wrong meeting password the call will fail Meeting Whitelist You can add the IP address account or domain name of the remote system to the meeting whitelist Users in the whitelist can join your conference call d...

Page 130: ...he user s IP account or domain name in the Meeting Whitelist Number field 3 Click Add 4 Repeat step 2 3 to add more numbers to the meeting whitelist To delete the meeting whitelist numbers via web user interface 1 Click on Directory Meeting Whitelist 2 Click Delete beside the numbers that you want to delete The web user interface prompts the message Warning Are you sure delete the white number 3 C...

Page 131: ...e only The meeting blacklist parameter is described below Parameter Description Configuration Method Meeting Blacklist Number Add the IP address account or domain name of the remote system to the meeting blacklist Default blank Web User Interface To add the blacklist numbers via web user interface 1 Click on Directory Meeting Blacklist 2 Enter the user s IP address account or domain name in the Me...

Page 132: ... speaker To minimize the changes in the layout when a new speaker is identified the previous speaker is replaced by the new speaker The voice activation parameter is described below Parameter Description Configuration Method Voice Activation Enables or disables voice activation Default Enabled Web User Interface Voice Hold Active Duration Configures the voice activation interval If voice duration ...

Page 133: ...itiated when the number of participants exceeds the number of windows in the selected video layout Average Mode Up to 9 video images can be displayed in Equal N N layout When the number of participants exceeds 9 all participants video images will be switched automatically The view switching parameter is described below Parameter Description Configuration Method View Switching Interval Configures t...

Page 134: ...g via web user interface 1 Click on Setting Conference Setting 2 In the Average Mode field select the desired value from the pull down list of View Switching Interval 3 Do one of the following Mark the Single View Round radio box Mark the Full Screen Round radio box 4 Click Confirm to accept the change Note In Equal N N layout video image of the active speaker is indicated by an orange border If y...

Page 135: ...ew switching interval Default 30s The video images will be switched automatically every 30 seconds Web User Interface View Round Configure how many video images to be switched at a time Valid values 1 to 7 Default 1 Web User Interface Full Screen Round Switches all video images at a time Web User Interface To configure view switching via web user interface 1 Click on Setting Conference Setting 2 I...

Page 136: ...a call is established The parameters of default layout are described below Parameter Description Configuration Method Default Layout of Single Screen Configures the default layout of single screen when a call is established Remote big Local small Remote Full screen Web User Interface If you share content in Speaker View layout and OnePlusN layout the PC content is given prominence in the largest p...

Page 137: ... to Remote Full screen the remote video image is shown in full size If it is set to Equal the remote and local video images are shown in the same size If it is set to Picture In Picture the remote video image is shown in full screen and local video image is shown in the PIP Picture in Picture To configure default layout of single screen via web user interface 1 Click on Setting Call Features 2 Sel...

Page 138: ...he DND parameter on the system is described below Parameter Description Configuration Method DND Enables or disables DND mode on the system Default Disabled Remote Control Web User Interface CP960 conference phone To configure DND via web user interface when the system is idle 1 Click on Setting Call Features 2 Select the desired value from the pull down list of DND 3 Click Confirm to accept the c...

Page 139: ...r of touch screen 2 Tap during a call to disable DND Auto Answer The auto answer feature allows the system to answer incoming calls automatically The auto answer mute feature allows the system to turn off the microphone when an incoming call is answered automatically The auto answer mute feature is available only when the auto answer feature is enabled The auto answer multiway feature allows the s...

Page 140: ...ce To configure auto answer via web user interface 1 Click on Setting Call Features 2 Select the desired value from the pull down list of Auto Answer 3 Select the desired value from the pull down list of Auto Answer Mute 4 Select the desired value from the pull down list of Auto Answer Multiway 5 Click Confirm to accept the change If Enabled is selected the display device will display To configure...

Page 141: ...swers your call so that the other party cannot hear you Note Auto dialout mute parameter on the system is described below Parameter Description Configuration Method Auto Dialout Mute Enables or disables the auto dialout mute feature on the system Default Disabled Web User Interface To configure auto dialout mute feature via web user interface 1 Click on Setting Call Features 2 Select the desired v...

Page 142: ...l match feature on the system Default Enabled Remote Control Web User Interface To configure call match via web user interface 1 Click on Setting Call Features 2 Select the desired value from the pull down list of Call Match 3 Click Confirm to accept the change To configure call match via the remote control 1 Select More Setting Call Features 2 Check the Call Match checkbox 3 Press to exit History...

Page 143: ... to accept the change To configure history record via the remote control 1 Select More Setting Call Features 2 Check the History Record checkbox 3 Press to exit Ringback Timeout Ringback timeout defines a specific period of time within which the VC800 VC500 video conferencing system will cancel the dialing if the call is not answered The ringback timeout parameter on the system is described below ...

Page 144: ... Confirm to accept the change Auto Refuse Timeout Auto refuse timeout defines a specific period of time within which the video conferencing system will stop ringing if the call is not answered The auto refuse timeout parameters on the system are described below Parameter Description Configuration Method Auto Refuse Timeout 30 240 Configures the duration time in seconds in the ringing state Default...

Page 145: ...u can use SIP IP address or SIP account to dial an URI address 8000 XX com The SIP IP call by proxy parameter on the system is described below Parameter Description Configuration Method SIP IP Call by Proxy Configures the SIP IP call by proxy Off when dialing the URI of the far site the system uses SIP IP address to establish a connection On when dialing the URI of the far site the system uses SIP...

Page 146: ...n list of SIP IP Call by Proxy 3 Click Confirm to accept the change Configure Network Quality Settings Video Call Rate You can specify the maximum video call rate The configurable video call rates on the system are 64kb s 128kb s 256kb s 384kb s 512kb s 768kb s 1024kb s 1280kb s 1500kb s 2000kb s 3000kb s 4000kb s 5000kb s 6000kb s Note The call rate of audio and PC content are also affected by th...

Page 147: ...g Call Features Video Call Rate 2 Select the desired value 3 Select Save and then press to accept the change Adjusting MTU of Data Packets Data packets that exceed the maximum transmission unit MTU size for any router or segment along the network path may be fragmented or dropped This results in poor quality video at the receiving device You can set the maximum MTU size of the data packets sent by...

Page 148: ...bles or disables the restricted single packet mode Disabled sends data packets using multiple packets mode Enabled sends data packets using single packet mode Default Disabled Note Some devices of other venders only accept the data packets sent by single packet mode If local system sends data packets using multiple packets mode the video call may appear the mosaic phenomenon To avoid this situatio...

Page 149: ...ompts Reboot now 4 Select OK and then press to reboot the system immediately Quality of Service The QoS Quality of Service is a method which handles the priority of audio video and data in the network QoS guarantees are important for applications that require a fixed bit rate and are delay sensitive when the network capacity is insufficient Audio QoS To make VoIP transmissions intelligible to rece...

Page 150: ...the IP network Valid Values 0 63 Default 63 Note The higher the number the higher the priority If you change this parameter the system will reboot to make the change take effect Remote Control Web User Interface Video Priority Define which priority video packets should have in the IP network Valid Values 0 63 Default 63 Note The higher the number the higher the priority If you change this paramete...

Page 151: ...emote control 1 Select More Setting Advanced default password 0000 Advanced Network 2 Select Enabled from the pull down list of QoS Enable 3 Enter the desired values in the corresponding fields 4 Select Save and then press to accept the change The display device prompts Reboot now 5 Select OK and then press to reboot the system immediately Frame Rate and Resolution You can specify the maximum fram...

Page 152: ...ring Frame Specifies the maximum frame rate of the shared content 30fps 15fps 5fps Default 15fps Web User Interface Content Sharing Resolution Specifies the maximum resolution of the shared content 1080P 720P Default 1080P Web User Interface Enable 60fps Enables or disables 60fps for a video call Default Enabled Web User Interface Main Frame Specifies the maximum frame rate of the video 60fps 30fp...

Page 153: ...e Suppression The impact noises in the room are picked up including paper rustling coffee mugs coughing typing and silverware striking plates These noises when transmitted to remote participants can be very distracting You can enable the Transient Noise Suppressor TNS to suppress these noises You can also enable the Noise Barrier feature to block these noises when there is no speech in a call The ...

Page 154: ...er Enables or disabled the noise barrier feature Default Disabled Web User Interface To configure noise suppression via web user interface 1 Click on Setting Video Audio 2 Select the desired value from the pull down list of TNS 3 Select the desired value from the pull down list of Noise Barrier 4 Click Confirm to accept the change ...

Page 155: ...al Settings Custom Key Type You can configure a custom type for the key on the remote control The site name parameter is described below Parameter Description Configuration Method Custom Key Type Configure a custom key on the remote control Input press to select the video input source Screenshot press to capture screen Mute Speaker press to mute or unmute the speaker Presentation press to start or...

Page 156: ...site name will be displayed on the display device of the far site Site name can consist of letters numbers or special characters You can configure the site name of the system via the remote control or web user interface The site name parameter is described below Parameter Description Configuration Method Site Name Configures the site name of the system Valid values String within 64 characters Defa...

Page 157: ...ne allowing users to read easily in dark environments Backlight time specifies the delay time to turn off the backlight when the phone is inactive You can configure the backlight time as one of the following types Always On Backlight is turned on permanently 15s 3 s 1min 2min 5min 10min 30min Backlight is turned off when the phone is inactive after a preset period of time It is automatically turne...

Page 158: ...You can also drag the backlight slider on the control center to change the intensity of the touch screen To configure the backlight active level via the control center 1 Swipe down from the top of the screen to enter the control center 2 Drag the backlight slider Language The default language of the display device and the CP960 conference phone is English and you can change it via the remote contr...

Page 159: ...desired language from the pull down list of Language To specify the language for the display device and the CP960 conference phone via the remote control 1 Select More Setting Basic Language 2 Select the desired language from the pull down list of Language 3 Select Save and then press to accept the change Date Time Time and date are displayed on the idle screen of the display device and the CP960 ...

Page 160: ...ious times details vary by location DST can be adjusted automatically from the time zone configuration Typically there is no need to change this setting DST parameters are described below Parameter Description Configuration Method DHCP Time Enables or disables the system to update time with the offset time obtained from the DHCP server Default Disabled Note it is only available to GMT 0 Web User I...

Page 161: ... calculation methods By Date specifies the month day and hour to be the DST start end date By Week specifies the month week day and hour the DST start end date Note It only works if the value of Daylight Saving Time is set to Enabled Web User Interface Start Date When the DST calculation method is set to By Date Configures the time to start DST Note It only works if the value of the Daylight Savin...

Page 162: ...e Daylight Saving Time is set to Enabled Web User Interface DST Stop Day of Week DST Stop Day of Week Last in Month End Hour of Day Offset minutes Configures the DST offset time in minutes Valid values 300 to 300 Note It only works if the value of the Daylight Saving Time is set to Enabled Web User Interface Time Type Configures the DST time type SNTP obtain the time and date from the NTP server a...

Page 163: ...ively 5 Enter the desired time interval in the Synchronism 15 86400s field 6 Select the desired value from the pull down list of Daylight Saving Time If you select Enabled do one of the following Mark the DST By Date radio box in the Fixed Type field Enter the start time in the Start Date field Enter the end time in the End Date field Mark the DST By Week radio box in the Fixed Type field Select t...

Page 164: ... the Offset minutes field 8 Click Confirm to accept the change To configure the time and date manually via web user interface 1 Click on Setting Date Time 2 Select Manual Time from the pull down list of Time Type 3 Enter the current date in the Date field 4 Enter the current time in the Time field 5 Select the desired value from the pull down list of Time Format ...

Page 165: ...one will change accordingly Screen Saver Waiting Time The screen saver will automatically start each time your system has been idle for a certain amount of time the default time is 1 minute The screen saver is used to blank the screen or fill it with moving images The screen saver waiting time parameter is described below Parameter Description Configuration Method Screen Saver Wait Time Configures...

Page 166: ...leep mode automatically when it has been inactive for a period of time the default time is 10 minutes When the system is in sleep mode it can still accept incoming calls The display device will prompt No Signal The automatic sleep time is described below Parameter Description Configuration Method Automatic Sleep Time Configures the inactive time in minutes before the system enter sleep mode Defaul...

Page 167: ...ng Basic Automatic Sleep Time 2 Select desired value 3 Select Save and then press to accept the change Hiding IP Address The status bar of the display device displays IP address You can choose to hide IP address on the status bar The hide IP address parameter is described below Parameter Description Configuration Method Hide IP address Enables or disables the system to hide IP address on the statu...

Page 168: ...tatus bar of the display device displays current time and date You can choose to hide time and date on the status bar The hiding heading time parameter is described below Parameter Description Configuration Method Hide Heading Time Enables or disables the system to hide time and date on the status bar Default Disabled Web User Interface To hide heading time via web user interface 1 Click on Settin...

Page 169: ...rs of hiding icons in a call feature on the system are described below Parameter Description Configuration Method Time Icon Enables or disables the system to hide call time during a call Disabled the system does not display call time during a call Hide with UI the system displays call time during a call but the call time will disappear when the status bar is hidden Enabled the system displays call...

Page 170: ...a icon during a call Disabled the system does not display camera icon during a call Hide with UI the system displays camera icon during a call but the camera icon will disappear when the status bar is hidden Enabled the system displays camera icon during a call Default Disabled Web User Interface Recording Icon Enables or disables the system to hide recording icon during a call Disabled the system...

Page 171: ... the system to hide hold icon during a call Disabled the system does not display hold icon during a call Hide with UI the system displays hold icon during a call but the hold icon will disappear when the status bar is hidden Enabled the system displays hold icon during a call Default Disabled Web User Interface Encrypt Icon Enables or disables the system to hide encrypt icon during a call Disabled...

Page 172: ...ppear when the status bar is hidden Enabled the system displays output mute icon during a call Default Disabled Web User Interface SecondScreen Icon Enables or disables the system to hide second screen icon during a call Disabled the system does not display second screen icon during a call Hide with UI the system displays second screen icon during a call but the second screen icon will disappear w...

Page 173: ...atically after being inactive for a period of time default 5 minutes You need to re enter the user name and password to login You can only configure the relog offtime via web user interface The relog offtime parameter is described below Parameter Description Configuration Method ReLogOffTime 1 1000min Configures the inactive time in minutes before the system logs out of the web user interface auto...

Page 174: ...aracters using the enabled input method Changing keyboard input method is configurable via web user interface only To configure keyboard input method via web user interface 1 Click on Setting General 2 In the Keyboard IME block select the desired list from the Disabled column and click The selected input method appears in the Enabled column 3 Repeat step 2 to add more input methods to the Enabled ...

Page 175: ...method USB Configuration If you have high requirement for data security you can disable the USB feature If you disable the USB feature you cannot view the videos and screenshots stored in the USB flash driver via the remote control and cannot record video or capture screenshots via the remote control The USB configuration parameter on the system is described below Parameter Description Configurati...

Page 176: ...to prompt that settings will take effect after a reboot 4 Click Confirm to reboot the system immediately Configuring Audio Settings Key Tone You can enable the key tone feature to produce a sound when you press any key on the remote control or tap the onscreen dial pad on the CP960 conference phone The key tone parameter is described below Parameter Description Configuration Method Key Tone Enable...

Page 177: ... Key Tone 3 Click Confirm to accept the change To configure the key tone via the remote control 1 Select More Setting Basic 2 Mark the radio box in the Key Tone field 3 Press to exit Audio Output The system supports the following audio output Auto VCS Phone HDMI Line Output USB Line out ...

Page 178: ...io output parameter is described below Parameter Description Configuration Method Audio Output Specifies the audio output device for the system Valid values Auto selects the audio output device with highest priority VCS Phone selects the CP960 conference phone HDMI selects the built in speakerphone of the display device Line Output speakerphone connected to the Line Out port on the VC800 codec USB...

Page 179: ...t Save and then press to accept the change EQ Self Adaption The system supports EQ self adaption to optimize the acoustic effect The EQ self adaption starts when one of the following situations occurs The audio output device manually or automatically switches to HDMI or Line Output USB Line out When the system is powered on the system finds that the HDMI or Line Output USB Line out is current audi...

Page 180: ...tem supports the following audio input audio input Auto VCS Phone Wireless Microphone Line Input USB Line in The priority of audio input is By default the VC800 VC500 automatically selects the audio input with the highest priority If you select VCS Phone Wireless Microphone option the VC800 VC500 will use CP960 conference phone and CPW90 expansion microphones to pick up audio at the same time You ...

Page 181: ...rophones Line Input audio input device connected to the Line In port on the VC800 codec USB Line in audio input device connected to the USB port on the VC500 codec using a USB to Line in adapter Default Auto Remote Control Web User Interface line AEC Enables or disables echo cancellation for line input device Valid values On If you select an acoustic device for example a microphone to be the line ...

Page 182: ...n appears only if Audio Input is selected to Line Input USB Line in 4 Click Confirm to accept the change To configure the audio input device via the remote control 1 Select More Setting Video Audio Audio Settings 2 Select the desired value from the pull down list of Audio Input 3 Select Save and then press to accept the change Tones When automatically answering an incoming call the system will pla...

Page 183: ...ly Japan Mexico New Zealand Netherlands Norway Portugal Spain Switzerland Sweden Russia United States Configured tones can be heard on the system for the following conditions Condition Description Ring Back Ring back tone Busy When the callee is busy Call Waiting Call waiting tone Auto Answer When answering a call automatically ...

Page 184: ...eans the tone is not played A tone consists of at most four different frequencies Duration the duration in milliseconds of the dial tone ranges from 0 to 30000ms You can configure at most eight different tones for one condition and separate them by commas for example 250 200 0 1000 200 300 500 600 700 800 1000 2000 If you want the system to play tones once add an exclamation mark before tones for ...

Page 185: ...ect Country is set to Custom Web User Interface Auto Answer Customizes the auto answer tone for the system For more information on how to customize the tone refer to the parameter Ring Back Default Blank Note It only works if the parameter Select Country is set to Custom Web User Interface To configure tones via web user interface 1 Click on Setting Tones 2 Select the desired value from the pull d...

Page 186: ...the far site does not support the protocol for sharing content MCU will automatically mix the content and camera video and send them in one channel For more information on mix sending refer to Mix Sending on page 174 Dual stream protocol parameters on the system are described below Parameter Description Configuration Method H 239 Enables or disables the H 239 protocol for sharing content You can c...

Page 187: ...desired value from the pull down list of H 239 4 Click Confirm to accept the change To configure H 239 dual stream protocol for H 323 call via web user interface 1 Click on Account H 323 2 Select the desired value from the pull down list of H 239 ...

Page 188: ...BlueJeans Mind Custom platform via web user interface 1 Click on Account VC Platform 2 Select Zoom Pexip BlueJeans Mind Custom from the pull down list of Platform Type 3 Select the desired value from the pull down list of BFCP 4 Click Confirm to accept the change To configure BFCP dual stream protocol for SIP call via web user interface 1 Click on Account SIP Account ...

Page 189: ...he pull down list of BFCP 3 Click Confirm to accept the change To configure BFCP dual stream protocol for SIP IP call via web user interface 1 Click on Account SIP IP Call 2 Select the desired value from the pull down list of BFCP 3 Click Confirm to accept the change ...

Page 190: ...llows the sender to compound multiple video streams local image shared content to one video stream and then send it to the far site The mix sending parameter on the system is described below Parameter Description Configuration Method Mix Enables or disables the mix sending feature on the system Default On Web User Interface To configure mix sending via web user interface 4 Click on Setting Video A...

Page 191: ...CP960 Conference Phone To control VCC22 camera via web user interface 1 Click Home 2 Click Camera Layout 3 Click the desired camera 4 Hover your cursor over yourself and then click 5 Click the navigation key to adjust the angle of the camera 6 Click or to adjust the focus of the camera To control VCC22 camera via the remote control 1 Press to enter the cameras list 2 Press or to scroll to the desi...

Page 192: ...Camera Layout Configures the camera layout during a video call 1 N the selected camera is given prominence in the largest pane Other cameras are displayed in small panes Selected Speaker the selected camera is seen in a large pane Equal N N every camera is given equal prominence in equal sized panes Default 1 N Remote Control Web User Interface CP960 Conference Phone To adjust camera layout via we...

Page 193: ... when VCC22 camera is connected All Camera select all cameras Default VC800 Camera VC500 Camera Web User Interface Status Enables or disables the VCC22 video conferencing camera It is configurable when VCC22 video conferencing camera is connected Default Enabled Web User Interface Camera Name Configures a name for the VCC22 video conferencing camera It is configurable when VCC22 video conferencing...

Page 194: ...mera flicker frequency according to the power source the light is powered by Remote Control Web User Interface White Balance Mode Configures the white balance mode of the camera Auto Yealink recommends this setting for most situations It calculates the best white balance setting based on lighting conditions in the room InDoor OutDoor OnePush ATW Manual Manually set red and blue gain Default ATW Re...

Page 195: ...ndard Remote Control Web User Interface Saturation Configures the saturation of the camera Valid Values 0 100 Default 50 Remote Control Web User Interface Sharpness Configures the sharpness of the camera Valid Values 0 100 Default 15 Note The picture will be sharp and clear but moderate to heavy motion at low call rates can cause some frames to be dropped Remote Control Web User Interface Brightne...

Page 196: ...t 2 Remote Control Web User Interface Hangup Mode Enables or disables the camera to flip the image view when camera is handed at up side down position Default Off Web User Interface Camera Pan Direction Configures the pan direction of the camera Normal Reversed Default Normal If the camera reversed mode is enabled the camera pan direction will be reversed when pressing the left and right navigatio...

Page 197: ... to allow the far site to control the focus and angle of the local camera Far end camera control parameters are described below Parameter Description Configuration Method Not FECC in call 0 300s Configures the duration time in seconds when far site cannot control the local camera during a call Default 15 If it is set to 15 the far site is not allowed to control the local camera in the first 15 sec...

Page 198: ... site and near site should enable the camera control protocol simultaneously If the FECC protocol is not enabled on either site far end camera control cannot be performed For example a SIP call is established between two sites the two sites must enable FECC SIP protocol simultaneously to perform far end camera control If FECC SIP protocol and FECC H 323 protocol are both enabled the system will se...

Page 199: ...ueJeans Mind Custom platform and SIP IP call the default value is Enabled For SIP account the default value is Disabled Note You cannot configure it for the Yealink StarLeaf Cloud platform Web User Interface To configure FECC H 323 camera control protocol for StarLeaf Cloud platform via web user interface 1 Click on Account VC Platform 2 Select StarLeaf from the pull down list of Platform Type 3 S...

Page 200: ...face 1 Click on Account H 323 2 Select the desired value from the pull down list of FECC H 323 3 Click Confirm to accept the change To configure FECC SIP camera control protocol for Zoom Pexip BlueJeans Mind Custom platform via web user interface 1 Click on Account VC Platform 2 Select Zoom Pexip BlueJeans Mind Custom from the pull down list of Platform Type ...

Page 201: ...tings 185 3 Select the desired value from the pull down list of FECC SIP 4 Click Confirm to accept the change To configure FECC SIP camera control protocol for SIP calls via web user interface 1 Click on Account SIP Account ...

Page 202: ... value from the pull down list of FECC SIP 3 Click Confirm to accept the change To configure FECC SIP c camera control protocol for SIP IP call via web user interface 1 Click on Account SIP IP Call 2 Select the desired value from the pull down list of FECC SIP 3 Click Confirm to accept the change ...

Page 203: ...display devices All connected CEC capable display devices are powered on and their displays are switched to VCS input System Standby When the VCS enters sleep mode all connected CEC capable display devices are switched to standby mode for power saving Note The CEC parameter on the system is described below Parameter Description Configuration Method CEC Enable Enables or disables the CEC feature De...

Page 204: ...utput resolution of primary display device Auto select the highest output resolution automatically Available output resolutions The available resolutions depend on the display device you are using Default Auto Web User Interface CP960 conference phone Display2 Configures the output resolution of secondary display device Auto select the highest output resolution automatically Available output resol...

Page 205: ...e pop up dialog box 4 Tap to accept the change Video Recording Before recording video make sure a USB flash driver is connected to VC800 VC500 codec VCH50 video conferencing hub or CP960 conference phone and the USB feature is enabled For more information please refer to USB Configuration on page 159 The recorded video will be saved in mkv format and named as the recorded time and date Video can b...

Page 206: ...ically once a call is established Default Disabled Note The auto recording feature is available only when the recording feature is enabled Web User Interface Dual Screen Recording Setting Select the desired screen You can record the video on the selected screen when you are using dual screen Screen 1 2 record video on dual screen Screen 1 Only Screen 2 Only Default Screen 1 2 Web User Interface To...

Page 207: ...to stop recording When you start recording the display device will show and the recording time When you stop recording the recording icon disappears from the screen The display device prompts USB record succeed To record video via the CP960 conference phone via the CP960 conference phone 1 Tap to start recording and then tap to stop recording When you start recording the status bar of touch screen...

Page 208: ... USB feature is enabled For more information please refer to USB Configuration on page 159 The screenshot parameter on the system is described below Parameter Description Configuration Method Screenshot Enables or disables the screenshot feature on the system Default Enabled If it is set to Disabled you cannot capture screenshot Web User Interface To configure screenshot via web user interface 1 C...

Page 209: ...2 Click Screenshot To capture screenshots via the remote control when the system is idle or during a call 1 If is set to Screenshot key press to capture screenshot For more information on how to customize the key refer to Custom Key on page 139 To capture screenshots via the CP960 conference phone when the system is during a call 1 Tap ...

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Page 211: ...face remote control and the CP960 conference phone Yealink Cloud contacts If you log into the Yealink VC Cloud Management Service platform Yealink Cloud contacts which are created by your cloud enterprise administrator appear in your directory Note that only the cloud enterprise administrator can add edit and delete Yealink Cloud contacts on the Yealink VC Cloud management service On your VC800 VC...

Page 212: ...tory Local Directory 2 Select Local from the pull down list of New Contact 3 Enter the desired name in the Name field 4 Enter the desired number in the Number field 5 Click Add Number enter other number of the contact 6 Select the desired contact bandwidth from the pull down list of Bandwidth The default contact bandwidth is Auto The system will select the appropriate bandwidth automatically 7 Cli...

Page 213: ...eld If multiple numbers are stored for the selected contacts the system will select number 1 by default 6 Click Confirm to accept the change To edit contacts via web user interface 1 Click on Directory Local Directory 2 Hover your cursor over the local contact you want to edit 3 Click in the pop up detail box 4 Edit the contact information 5 Click Confirm to accept the change To place calls to loc...

Page 214: ...tory 2 Select Import from the pull down list of Import Export 3 Click Browse to locate a local contact list file file format must be xml from your local system 4 Click Confirm to import the local contact list The web user interface prompts Contacts imported successfully To import a CSV file of local contact list via web user interface 1 Click on Directory Local Directory 2 Select Import from the p...

Page 215: ...6 Optional Check the Delete Old Contacts checkbox It will delete all existing local contacts while importing the contact list 7 Select the desired value from the pull down list If Ignore is selected this column will not be imported to the system If Display Name is selected this column will be imported to the system as the local contact s name If number is selected this column will be imported to t...

Page 216: ... a XML file of the local contact list via web user interface 1 Click on Directory Local Directory 2 Select Export XML from the pull down list of Import Export The local contact list is saved to your local system LDAP LDAP Lightweight Directory Access Protocol is an application protocol for accessing and maintaining information services for the distributed directory over an IP network Yealink VC800...

Page 217: ...tem limit the amount of displayed entries when querying from the LDAP server and decide how the attributes are displayed and sorted Performing a LDAP search on the system Enter search content in the dialing screen Ensure that the LADP is in the enabled search source lists In the Directory screen select Company to enter the LDAP search screen and then enter a few characters which you want to search...

Page 218: ...number attribute for LDAP searching Example telephoneNumber mobile Web User Interface LDAP TLS Mode Configures the connection mode between the LDAP server and video conferencing system LDAP Unencrypted connection between LDAP server and the system port 389 is used by default LDAP TLS Start TLS SSL connection between LDAP server and the system port 389 is used by default LDAPs TLS SSL connection be...

Page 219: ...res the root path of the LDAP search base Example cn manager dc yealink dc cn Web User Interface Max Hit 1 32000 Configures the maximum number of search results to be returned by the LDAP server Web User Interface LDAP Name Attributes Configures the name attributes of each record to be returned by the LDAP server Note multiple name attributes should be separated by spaces Example cn sn Web User In...

Page 220: ...y the caller name when receives an incoming call Web User Interface Match Outgoing Call Enables or disables the system to match outgoing call numbers with LDAP contacts Default Enabled Note If the match is successful the system will display the contact name when places a call Web User Interface LDAP Sorting Results Enables or disables the system to sort the search results in alphabetical order or ...

Page 221: ...istory entries and Cloud history entries You can view the call history place a call or delete an entry from the call history list You can view the call history and place a call from the call history list via web user interface or the remote control but you can delete call history only via web user interface History record feature is enabled by default If it is disabled the call history won t be sa...

Page 222: ...erface displays all call history 2 Hover your cursor over the entry you want to call 3 Click or in the pop up detail box to place a video or voice call The web user interface prompts Connecting please wait and jumps automatically to the Home screen To delete an entry from the call history list via web user interface 1 Click on Directory History The web user interface displays all call history 2 Ch...

Page 223: ... need to enable the search source list first If you want to match the LADP list make sure LDAP is already configured For more information on how to configure LDAP refer to LDAP on page 200 To configure search source list in dialing via web user interface 1 Click on Directory Setting 2 In the Search Source List In Dialing block select the desired list from the Disabled column and click The selected...

Page 224: ...OR RESELL A DEMO machine supports 24 ways multipoint calls an original caller and 24 other sites You can change the VC800 VC500 from a demo machine to be a normal machine by importing a device type license After changing to a normal machine the VC800 VC500 supports one video call and a voice call an original caller and two other sites The device type license is configurable via web user interface ...

Page 225: ...6 participants Multipoint conferences are unsupported VC500 VC800 with a trial multipoint license 24 ways video call with a presentation a conference moderator and 24 participants Period of validity 15 day free trial VC800 models can use this trial multipoint license You can download it from Yealink website VC800 with an 8 ways multipoint license 8 ways video call with a presentation and 5 voice c...

Page 226: ...nt license has expired Web User Interface Multipoint Ways Indicates the multipoint license imported to the VC800 system Unsupported 8 Ways 16 Ways 24 Ways Web User Interface Period of validity Indicates the validity period of the imported multipoint license Unsupported X Y Available Eternal Web User Interface To import the multipoint license via web user interface 1 Click on Security License 2 Cli...

Page 227: ...been imported a trial multipoint license and the license has not expired and you import a permanent multipoint license to the system the permanent multipoint license will overwrite the trial multipoint license If the system has been imported a permanent multipoint license and you import a trial multipoint license to the system the permanent multipoint license will not be overwritten If you import ...

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Page 229: ...r type activities You need to configure a password for the user when the user mode is enabled After the user mode is enabled the user can log into the web user interface of the system with user credentials The default user name is user User mode parameters on the system are described below Parameter Description Configuration Method User Type Specifies the user type Default Administrator Note To en...

Page 230: ... Password The default enabled user type is administrator Users can log into the web user interface and access the Advanced menu with administrator privilege by default The default administrator password is 0000 and can be only changed by an administrator For security reasons the administrator should change the default administrator password as soon as possible The system supports ASCII characters ...

Page 231: ...old administrator password in the Old Password field 4 Enter a new password in the New Password field 5 Enter the new password or leave it blank in the User Password field 6 Click Confirm to accept the change To configure administrator password via the remote control 1 Select More Setting Advanced default password 0000 Password Reset 2 Enter the old password in the Current Password field 3 Configu...

Page 232: ...the web user interface of the system Valid Values 1 65535 Default 80 Note Ensure that the configured port is not used Web User Interface HTTPS Enables or disables the user to access the web user interface of the system using the HTTPS protocol Default Enabled Remote Control Web User Interface HTTPS Port Specifies the HTTPS port for the user to access the web user interface of the system Valid Valu...

Page 233: ...tampering TLS protocol is composed of two layers TLS Record Protocol and TLS Handshake Protocol The TLS Record Protocol completes the actual data transmission and ensures the integrity and privacy of the data The TLS Handshake Protocol allows the server and client to authenticate each other and negotiate an encryption algorithm and cryptographic keys before data is exchanged Cipher Suites The syst...

Page 234: ...DES CBC SHA DES CBC SHA DES CBC MD5 EXP1024 DHE DSS RC4 SHA EXP1024 RC4 SHA EXP1024 RC4 MD5 EXP EDH RSA DES CBC SHA EXP EDH DSS DES CBC SHA EXP DES CBC SHA EXP RC2 CBC MD5 EXP RC4 MD5 TLS Transport Protocol You can provide secure communication for SIP signaling using TLS transport protocol TLS parameter on the system is described below Parameter Description Configuration Method Transport Configure...

Page 235: ...APTR performs the DNS NAPTR and SRV queries for the service type and port if no server port is given Default For Zoom Pexip BlueJeans Mind Custom platform the default value is TCP For SIP account the default value is UDP Note You cannot configure it for the Yealink StarLeaf Cloud platform To configure TLS for the Zoom Pexip BlueJeans Mind Custom platform via web user interface 1 Click on Account V...

Page 236: ...20 3 Select TLS from the pull down list of the Transport 4 Click Confirm to accept the change To configure TLS for the SIP account via web user interface 1 Click on Account SIP Account 2 Select TLS from the pull down list of the Transport 3 Click Confirm to accept the change ...

Page 237: ...ted Certificates Enables or disables the system to only trust the server certificates in the trusted certificates list Default Enabled Note If it is enabled the system will authenticate the server certificate based on the trusted certificates list Only when the authentication succeeds will the system trust the server If you change this parameter the system will reboot to make the change take effec...

Page 238: ...uploaded to the system The certificate you want to upload must be in pem crt cer or der format Web User Interface To configure the trusted certificate feature via web user interface 1 Click on Security Trusted Certs 2 Select the desired value from the pull down list of Only Accept Trusted Certificates 3 Select the desired value from the pull down list of Common Name Validation 4 Select the desired...

Page 239: ...ains the default and custom certificates Default Certificates a unique server certificate and a generic server certificate A unique server certificate It is installed by default and is unique to a system based on the MAC address and issued by the Yealink Certificate Authority CA A generic server certificate It is installed by default and is issued by the Yealink Certificate Authority CA Only if no...

Page 240: ...erver Certificate File Configures the access URL of the server certificate the system sends for authentication Note Only one server certificate can be uploaded to the system The server certificate you want to upload must be in pem or cer format Web User Interface To configure the server certificate via web user interface 1 Click on Security Server Certs 2 Select the desired value from the pull dow...

Page 241: ... SRTP simultaneously When this feature is enabled on both systems the encryption algorithm utilized for the session is negotiated between the systems This negotiation process is compliant with RFC 4568 When a site places a call on the SRTP enabled system the system sends an INVITE message with the RTP encryption algorithm to the destination system The following is an example of the RTP encryption ...

Page 242: ... The SRTP parameter on the system is described below Parameter Description Configuration Method SRTP Specifies the SRTP type You can configure it for the Zoom Pexip BlueJeans Mind Custom platform SIP account or SIP IP call separately Disabled encrypted calls are not supported Optional both encrypted and unencrypted calls are supported Secure calls are supported only if the far end supports encrypt...

Page 243: ...VC Platform 2 Select Zoom Pexip BlueJeans Mind Custom from the pull down list of Platform Type 3 Select the desired value from the pull down list of SRTP 4 Click Confirm to accept the change To configure SRTP for SIP account via web user interface 1 Click on Account SIP Account If SRTP is enabled for the Cloud platform or SIP account you should also configure the transport type to TLS This ensures...

Page 244: ...terface 1 Click on Account SIP IP Call 2 Select the desired value from the pull down list of SRTP 3 Click Confirm to accept the change H 235 Yealink VC800 VC500 video conferencing systems support H 235 128 bit AES algorithm using the Diffie Hellman key exchange protocol in H 323 calls To use H 235 feature for H 323 calls the participants in the call must enable the H 235 feature simultaneously Whe...

Page 245: ...lls are supported only if the far end supports encryption Compulsory unencrypted calls are not supported Default Disabled Web User Interface Rules of H 235 security in H 323 calls Far Near Compulsory Optional Disabled Compulsory H 235 Call H 235 Call Fail to establish call Optional H 235 Call H 235 Call RTP Call Disabled Fail to establish a call RTP Call RTP Call When H 235 is enabled on both syst...

Page 246: ... 3 Select the desired value from the pull down list of H 235 4 Click Confirm to accept the change To configure H 235 for H 323 calls via web user interface 1 Click on Account H 323 2 Select the desired value from the pull down list of H 235 3 Click Confirm to accept the change ...

Page 247: ...onsidered to be an abnormal call You can reject the abnormal SIP incoming call or answer it using IP address or SIP account randomly The abnormal call answering parameter on the system is described below Parameter Description Configuration Method Abnormal Call Answering Specifies the account type for answering abnormal SIP incoming calls Disabled reject the abnormal SIP incoming calls Account Answ...

Page 248: ...m is described below Parameter Description Configuration Method Safe Mode Call Enables or disables the Safe Mode Call feature Disabled Answer incoming H 323 calls directly without validation Enabled Verify whether the incoming H 323 call is coming from a H 323 endpoint If it is the VC800 VC500 video conferencing system will answer it If not the incoming call will be rejected Default Enabled Web Us...

Page 249: ...conferencing system Serial Connection You can use the API with a serial connection to control Yealink video conferencing system The USB port on the Yealink video conferencing system can be connected to the serial port on the control system through a USB to RS 232 cable For more information refer to Yealink VC Deployment and User Manual for Control Systems and API Commands Introduction for Yealink ...

Page 250: ...t must be the same rate for control system and Yealink video conferencing system Web User Interface Data Bits Configures the data bits Available data bits are 7 8 Default 8 Note It must be the same data bits for control system and Yealink video conferencing system Web User Interface Parity Configures the parity Available parity are None Odd Even Space Default None Note It must be the same parity f...

Page 251: ...n Security Security Control 2 Select the desired value from the pull down lists of Control Security Enabled 3 Enter the desired password in the Control Security Password field 4 Select the desired value from the pull down lists of Baud Rate 5 Select the desired value from the pull down lists of Data Bits 6 Select the desired value from the pull down lists of Parity 7 Select the desired value from ...

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Page 253: ...firmware You can upgrade the firmware via web user interface The firmware name of the VC800 VC500 video conferencing system and VCC22 camera is 63 x x x rom and the firmware name of the CP960 conference phone is 73 x x x rom x is the actual firmware version You can download the latest firmware version from the Yealink website To upgrade firmware via web user interface 1 Click on Setting Upgrade 2 ...

Page 254: ...m upgrading Note Importing Exporting Configuration We may need you to provide the system configurations for the Yealink field application engineers to help analyze problems You can import configurations to your system to configure your system quickly The file format of configuration file must be bin To export the system configurations via web user interface 1 Click on Setting Configuration Caution...

Page 255: ...locate a configuration file from your local system 3 Click Import to import the configuration file Resetting to Factory Reset the system to factory configurations after you have tried all appropriate troubleshooting suggestions but still have not solved your problems When factory resetting the video system the following happens The call logs will be deleted Passwords will be reset to default ...

Page 256: ...face remote control or reset key Note To reset the system via web user interface 1 Click on Setting Upgrade 2 Click Reset to Factory Setting The web user interface prompts the message Reset to factory 3 Click Confirm to confirm the resetting To reset the system via the remote control 1 Select More Setting Advanced default password 0000 Reboot Reset 2 Select Reset and then press The display device ...

Page 257: ...encing cameras connect to the VC800 video conferencing system you can press and hold the reset button on any VCC22 for 15 seconds to reset the VC800 Do not power off the system during the factory restore process The system reverts to the default factory settings and restarts automatically This will take a few minutes VC800 VCC22 VC500 Note The connected CP960 conference phone will be reset to fact...

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Page 259: ...Configuration Files Viewing Call Statistics Using Diagnostic Methods Viewing Log Files The log files are Yealink specific debug files which may be requested by the Yealink support organization if you need technical support The current log files are time stamped event log files You can export the log files to a syslog server or the local system The administrator can specify the location where the l...

Page 260: ...rver Web User Interface System Log Level Specify the system log level Note The supported level is 0 6 Higher value indicates more detailed content Default 6 Web User Interface To configure the system log level via web user interface 1 Click on Setting Configuration 2 Select the desired level from the pull down list of System Log Level 3 Click Confirm to accept the change To export a log file to th...

Page 261: ...xport to open the file download window and then save the file to your local system The following figure shows a portion of a log file To export a log file to a syslog server via web user interface 1 Click on Setting Configuration 2 Mark the Server radio box in the Export System Log field ...

Page 262: ...ts to troubleshoot problems Packets parameters are described below Parameter Description Configuration Method Pcap Feature Start and stop capturing packets or export the captured packets Web User Interface Packet Capture Count Configures the count of the number of packets to capture Default 5 Web User Interface Packet Capture Clip Bytes Configures the number of bytes in kb of the packet to capture...

Page 263: ...ues src dst src and dst src or dst If no source or destination is specified the src or dst keywords are applied For example host 10 2 2 2 is equivalent to src or dst host 10 2 2 2 Host s Values net port host portrange If no host s is specified the host keyword is used For example src 10 1 1 1 is equivalent to src host 10 1 1 1 Logical Operations Values not and or Negation not has highest precedenc...

Page 264: ...10000 and destination IP network 10 0 0 0 8 Default Blank Note It only works if the parameter Pcap Filter Type is set to Custom To capture packets via web user interface 1 Click on Setting Configuration 2 Enter the desired value in the Packet Capture Count field 3 Enter the desired value in the Packet Capture Clip Bytes field 4 Select the desired value from the pull down list of Pcap Filter Type I...

Page 265: ... Connect the Internet ports of the system and the PC to the same HUB and then use Sniffer Ethereal or Wireshark software to capture the signal traffic You can also set mirror port on a switch to monitor the port connected to the system Getting Information from Status Indicators In some instances status indicators are helpful for finding system troubles Status indicators may consist of the power LE...

Page 266: ...r the desired participant and then click to view call statistics To view call statistics during an all via the remote control 1 Press or to open Talk Menu 2 Press or to scroll to Call Statistics and then press 3 Press or to view call statistics for every participant 4 Press to return To view call statistics during an all via the CP960 conference phone 1 Tap during a call The touch screen displays ...

Page 267: ...ing Diagnose 2 Select Camera Diagnose and then press 3 Press navigation keys to adjust the camera position 4 Press or to adjust the focus If the camera can move and zoom normally it means that the c amera works properly 5 Press to stop camera diagnose To diagnose network via web user interface 1 Click on Network Diagnose 2 Select the desired diagnostic method from the pull down list of Command 3 C...

Page 268: ...r example the IP address of the remote system in the Trace Route field If the test is successful the system lists the hops between the system and the IP address you entered You can check whether congestion happens via the time cost between hops 5 Press to return to the Diagnose menu Troubleshooting Solutions This chapter provides general troubleshooting solutions to help you solve the problems you...

Page 269: ...her no special fluorescent or neon signs nearby Why does the system fail to call the far site Check whether the network of the near site is available Check whether the network of the far site is available Check whether the far site enables the DND feature Check whether the accounts have been registered correctly and the system uses the appropriate account to call the far site Ensure that the numbe...

Page 270: ...etwork is available and the LED indicator on the left of the Internet port illuminates green Try to use the low speed connection to check whether packets are lost Deficient bandwidth is an important reason for packet loss Check the configuration of the network speed and duplex mode on the system switch and router Camera Issues Why can t I adjust the camera angle and focus You can adjust the camera...

Page 271: ...ngs are configured correctly such as brightness and white balance Avoid high intensity indoor light or direct sunlight on the camera Video Audio Issues Why can t I hear the audio during a call Ensure that the local audio output device is connected correctly Use audio diagnose to check whether the audio device is working normally Ensure that the ringer volume is not set to the minimum Check whether...

Page 272: ...information reorganization of the transmission or receiving equipment such as delay processing retransmission mechanism or buffer overflow Noise devices such as computers or fans may make it difficult to hear each other s voices clearly Wires may also cause this problem Replace the old with the new cables and then reconnect to check whether the new cables provide better connectivity Why can t I vi...

Page 273: ... the actual public IP address Network address adapter parameter is described below Parameter Description Configuration Method Network address adapter Enables or disables the network address adapter feature Valid values Disabled send contents to the negotiated media address IP Adapter send contents to the actual public IP address Port Adapter send contents to the actual public port IP Port Adapter ...

Page 274: ...The following guidelines help prevent image burn in Ensure that static images are not displayed for long periods Be aware that meetings that last more than an hour without much movement can have the same effect as a static image Configure the automatic sleep time to be 1 hours or less Consider decreasing the monitor s sharpness brightness and contrast settings if they are set to their maximum valu...

Page 275: ...on Setting Upgrade Reboot and then click Confirm Why does the system fail to upgrade Ensure that the firmware is different from the firmware currently in use Ensure that the downloaded firmware applies to the system Ensure that the system is powered on normally and the network is available during the upgrade process When upgrading firmware via web user interface ensure that the web user interface ...

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Page 277: ...6 00 Canada Manitoba Winnipeg 06 00 Chile Easter Islands 06 00 Mexico Mexico City Acapulco 06 00 United States Central Time 05 00 Bahamas Nassau 05 00 Canada Montreal Ottawa Quebec 05 00 Cuba Havana 05 00 United States Eastern Time 04 30 Venezuela Caracas 04 00 Canada Halifax Saint John 04 00 Chile Santiago 04 00 Paraguay Asuncion 04 00 United Kingdom Bermuda Bermuda 04 00 United Kingdom Falkland ...

Page 278: ... Zagreb 01 00 Czech Republic Prague 01 00 Denmark Kopenhagen 01 00 France Paris 01 00 Germany Berlin 01 00 Hungary Budapest 01 00 Italy Rome 01 00 Luxembourg Luxembourg 01 00 Macedonia Skopje 01 00 Netherlands Amsterdam 01 00 Namibia Windhoek 01 00 Poland Warsaw 02 00 Estonia Tallinn 02 00 Finland Helsinki 02 00 Gaza Strip Gaza 02 00 Greece Athens 02 00 Israel Tel Aviv 02 00 Jordan Amman 02 00 Lat...

Page 279: ... Omsk 06 30 Myanmar Naypyitaw 07 00 Russia Krasnoyarsk 07 00 Thailand Bangkok 08 00 China Beijing 08 00 Singapore Singapore 08 00 Australia Perth 08 00 Russia Irkutsk Ulan Ude 08 45 Eucla 09 00 Korea Seoul 09 00 Japan Tokyo 09 00 Russia Yakutsk Chita 09 30 Australia Adelaide 09 30 Australia Darwin 10 00 Australia Sydney Melbourne Canberra 10 00 Australia Brisbane 10 00 Australia Hobart 10 00 Russi...

Page 280: ...ary Root CA G3 GeoTrust Global CA 2 GeoTrust Universal CA 2 GeoTrust Primary Certification Authority GeoTrust Global CA Class 3 Public Primary Certification Authority Thawte Personal Freemail CA thawte Primary Root CA VeriSign Universal Root Certification Authority Equifax Secure Certificate Authority DigiCert High Assurance EV Root CA Equifax Secure Global eBusiness CA 1 Yealink Equipment Issuing...

Page 281: ...alink endeavors to maintain a built in list of most common used CA Certificates Due to memory constraints we cannot ensure a complete set of certificates If you are using a certificate from a commercial Certificate Authority not in the list above you can send a request to your local distributor At this point you can upload your particular CA certificate into your phone For more information on uplo...

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