9457 Industrial Computer
6-8
Product Repair
Xycom’s Product Repair Department performs services to restore equipment to normal
operating condition and to implement authorized engineering changes which enhance
operating specifications. Products returned to Xycom will be tested using standard Xy-
com diagnostics. Contact the Product Repair Department for information on the turn-
around time for the particular repair you require.
Preparing the Unit for Shipment
To ensure that the monitor is packed to minimize the chance of damage during shipment,
follow the steps described below before shipping.
1.
Obtain an RMA number for your unit by calling your local Product Repair Depart-
ment, or the Xycom Repair Center at 1-800-289-9266. Have the following informa-
tion on hand when you call:
•
Your company’s name, and shipping and billing addresses
•
The type of service desired–product repair or product exchange
•
The product model number, part number, serial number, quantity, and warranty
status
•
A thorough description of the product failure and the circumstances that led up
to it
•
Purchase order or repair order number
2.
To prepare the unit for shipment, make sure that all case panels are secured using all
screws.
3.
To speed processing of your repair, attach a written description of the failure to the
unit.
4.
Place the unit securely in its original packaging or an equivalent heavy-duty con-
tainer.
5.
Mark the RMA number on the outside of the shipping box, as well as on your pur-
chase order.
6.
Ship the unit to your local Xycom Repair Center.
