Xorcom XP0100 User Manual Download

Page: 71 / 71

XP0100 Enterprise IP Phone

Trouble Shooting

Xorcom Ltd.

www.xorcom.com

Click

Upgrade

to update the firmware.

Note:

Make sure the firmware you select is provided by your service provider, or the device
will probably crash after the update.

How to auto provision?

Consult the auto provision server address with your ITSP.

The manual is only for reference; please take the object as the standard.
We reserve the right to improve or change the product and the user guide without
notice.

V61.0

Summary of Contents for XP0100

Page 1: ...Xorcom Ltd www xorcom com XP0100 P IP PHONE USER MANUAL...

Page 2: ...cking List section in this guide before you set up and use the phone Declaration of Conformity Hereby it s declared that this phone is in conformity with the essential requirements and other relevant...

Page 3: ...Xorcom Ltd www xorcom com This page is intentionally left blank...

Page 4: ...ction 9 User Interface 10 Customizing Your Phone 13 General Settings 13 Phone Status 13 Language 13 Time and Date 14 Keypad Lock 14 Audio Settings 15 Volume 15 Ring Tones 16 Codec Selection 17 Contact...

Page 5: ...9 Denying an Incoming Call 29 DND 29 Call Forward 30 Intercom 30 During an Active Call 31 Mute 31 Call Hold 31 Call Waiting 32 Call Transfer 32 3 way Conference 33 Network Conference 33 Voice Mail 33...

Page 6: ...Call Park 47 Intercom 47 DTMF 47 Prefix 48 Local Group 48 Conference 48 Forward 49 Transfer 49 Hold 49 DND 50 Redial 50 Call Return 50 Record 50 URL Record 51 Multicast Paging 51 Group Listening 52 P...

Page 7: ...XP0100 Enterprise IP Phone Table of Contents IV Trouble Shooting 63...

Page 8: ...XP0100 Enterprise IP Phone Getting Started Xorcom Ltd 1 www xorcom com Getting Started Packing List The following components are included in your package Enterprise IP Phone Phone Stand Power Adapter...

Page 9: ...ce CD ROM Optional Check this list before installation to ensure that you have received each item If you are missing any items contact your IP phone reseller Assembling the Phone This section introduc...

Page 10: ...Getting Started Xorcom Ltd 3 www xorcom com 1 Attach the Stand as shown below 2 Connect Handset and Headset as shown below Note Headset is not provided in the packing list Please contact your distrib...

Page 11: ...er outlet 2 Connect the supplied Ethernet cable between the Internet port on the phone and the Internet port in your network or switch hub device port Power over Ethernet Connect the Ethernet cable be...

Page 12: ...phone 192 168 3 X to access the web configuration page Contact your system administrator for more information Network Settings Click on Network Basic WAN DHCP By default the phone attempts to contact...

Page 13: ...il phone will display No Service on the idle screen When the phone reboot it will register automatically If many phones register at the same time this will affect the server users can set the register...

Page 14: ...ink when someone calls in or there is a call on mute Soft Key The screen will display labels for these keys to identify their context sensitive functions DTMF Keypad Use the DTMF hard keys to enter nu...

Page 15: ...nected headset the LED will be on when the phone is in Headset mode Mute audio transmission locally during calls Hard Feature Keys Allow users to access the voicemail directly Enable a setup of confer...

Page 16: ...s In three way conference all of the parts press hold Off It is not active as BLA Table 2 Power Indication LED LED Status Description Steady red Power on Blinking red There is incoming call to the dev...

Page 17: ...are two ways to customize specific options on your phones 1 Using keypad and display on the phone 2 Using web user interface in an Internet browser from your PC Refer to Configuration and Registration...

Page 18: ...tings Dial Plan Tones DND Code Emergency Intercom Call Completion Basic Phone Functions Language Time Date Ring Tone Phone Volume Logo Customization Advanced Phone Functions Accounts Network Keypad Lo...

Page 19: ...Proxy Server Backup Outbound Proxy Server NAT Traversal STUN Status STUN Server Missed Call Log Auto Answer Other Features Messages History Directory Local Directory Blacklist Note 1 The above table o...

Page 20: ...and password for administrator are admin admin click Status to check the status Language The default language of phone user interface is English The default language of web user interface depends on y...

Page 21: ...ed the time can be set manually Press the navigation keys to select the option and enter the specific date and time 4 Press to save the change The time appears on the idle screen will be changed To co...

Page 22: ...type 4 Press to save the change or to cancel If keypad lock is enabled the icon will be displayed on the top right corner of the idle screen If the keypad lock type is Lock Answer an additional icon w...

Page 23: ...you are in an active call When Handset Headset Speakerphone mode is activated press the volume adjustment keys adjust the volume to a comfortable level Ringer Volume You can adjust the ringer volume v...

Page 24: ...the file 5 Click Confirm to save the change Note 1 The ring tone file format must be in 16bits WAV format via Ulaw Compression 8K sample rate monophony 2 Blank or other special characters cannot be in...

Page 25: ...e first available account when placing calls to the contact from the local directory 7 Press Left Right navigation key to select a ring tone from the Ring Tones field 8 Press to save the change or to...

Page 26: ...ist can only be operated via web user interface Blacklist If you add a contact to blacklist then the call from this contact cannot get through Operating instructions of adding blacklists editing black...

Page 27: ...ime specified in the HotLine Delay field To configure hot line number via web user interface 1 Click on Phone Features 2 Enter the hotline number and hotline delay in the Hotline Number and Hotline De...

Page 28: ...llers who have blocked the display of their calling identification information calling number and calling name To configure anonymous call via phone user interface 1 Press Features Anonym Call 2 Press...

Page 29: ...f you enable the Auto Redial function then without operations for 5 seconds in the auto redial interface it will turn to the idle interface automatically Auto Answer Auto answer allows an incoming cal...

Page 30: ...on Phone Features 2 Select Enabled from the pull down list of Use Logo 3 Enter a string in the Text Logo field 4 Click Confirm to save the change 5 Reboot the phone Then the string will be displayed...

Page 31: ...123 in one second without pressing the key To configure a Dial now rule via web user interface 1 Click on Phone Dial Plan Dial now 2 To add a dial now rule enter the desired value in the Dial now Rul...

Page 32: ...Phone Dial Plan Area Code 2 Enter the Code and Account set the Min Length and the Max Length 3 Click Confirm to save the change Block Out The specific phone numbers can be forbidden to be call out fr...

Page 33: ...s IP address on web page when phone receives request it will determine whether to display corresponding content on the phone sent by the specified server or not To configure Push XML via web user inte...

Page 34: ...ther party Call Methods If you have registered more than one account you can choose a certain account to make calls 1 Press the Up Down navigation key to select an account when your phone is idle You...

Page 35: ...ith the password prefix the following N numbers after the password prefix will be hidden as N stand for the value which you enter in the PswLength field For example you set the password prefix is 3 en...

Page 36: ...Speaker key to answer it using the speakerphone or press the Headset key to answer it using the headset 2 If you are on an active call the LCD will prompt New xxx Press to answer the new call or to r...

Page 37: ...ease refer the configuration information above Intercom Intercom mode is useful in an office environment as a quick access to connect to the operator or the secretary To configure Intercom via phone u...

Page 38: ...ow Mute 3 Click Confirm to save the change Call Hold This call function allows you to place an active call on hold In this case your IP PBX might play a melody or message to the other party while wait...

Page 39: ...t incoming calls are transferred to the third party such as another extension mobile phone number etc There are three ways to transfer the call Blind Transfer Attended Transfer and Semi Attended Trans...

Page 40: ...t an account from the pull down list of Account 3 Select Network from the pull down list of Conference Type 4 Enter the conference URI in the Conference URI field 5 Click Confirm to save the change To...

Page 41: ...code Different systems have different codes To retrieve the new voicemail via phone user interface 1 Press 2 You may be prompted to enter the password which is needed to connect to your VoIP telephony...

Page 42: ...alue is Disabled SIP Session Timer This document defines an extension to the Session Initiation Protocol SIP This extension allows for a periodic refresh of SIP sessions through a re INVITE or UPDATE...

Page 43: ...formation The following table lists the instructions of the field about the network PC port setting Field Name Description As Bridge If you select the Bridge mode then the two Fast Ethernet ports will...

Page 44: ...or voice transmission WebServer Users can select the WebServer type Disable HTTP HTTPS or HTTPS HTTP To configure VLAN settings via phone user interface 1 Press Settings Advanced 2 Enter the password...

Page 45: ...roll to Network and then press 3 Scroll to Web Type and then press 4 Press Left Right navigation key to select the transmission mode 5 Press save the change or to cancel To configure HTTPS settings vi...

Page 46: ...a phone user interface 1 Press Settings Advanced 2 Enter the password required scroll to Set Password and then press 3 Enter the Current PWD New PWD and Confirm PWD press abc soft key to change the in...

Page 47: ...et to factory option must in the admin mode 2 If you confirm to reset to factory contact list call history account settings etc will be lost You need to export the configuration first if you still wan...

Page 48: ...icking Autoprovision Now To configure Auto Provision via phone user interface 1 Press Settings Advanced Auto Provision 2 Enter the URL User Name and Password 5 Press to save the change or to cancel De...

Page 49: ...nter the corresponding contents and press to save the change or to cancel System Log Export If there are any errors happened in your phone you can export the system log and send them to your system ad...

Page 50: ...This IP phone can support 802 1X Contact your system administrator for more information DSS Keys Configuration The phone has 6 DSS keys which are able to set up to 29 functions per key The following l...

Page 51: ...unctionality will be applied to from the pull down list of Line When the value is Auto press the DSS key in the idle state to make a call the phone will select an available extension as the outgoing e...

Page 52: ...able the pickup function For example if you enter 212 in the Value field and enter the pickup code 83 in the Extension field when there is an incoming call to 212 press the BLF DSS key the call is pic...

Page 53: ...mory Keys 2 Select the desired DSS key 3 Select Pick Up from the pull down list of Type 4 Enter the feature code for example input 78345 78 is the feature code and the 345 is the extension number you...

Page 54: ...nd the parked extension from any other phone Intercom This key function is useful in an office environment as a quick access to connect the operator or the secretary Before configure the Intercom DSS...

Page 55: ...o save the change Local Group This key function allows you to access Local Group quickly Press the DSS key in the idle state then you can enter the Local Group interface To configure the key as Local...

Page 56: ...nction allows you to perform the Blind Attended Semi Attended Transfer during a conversation To configure the key as Transfer via web user interface 1 Click on DSS Keys Memory Keys 2 Select the desire...

Page 57: ...edial via web user interface 1 Click on DSS Keys Memory Keys 2 Select the desired DSS key 3 Select Redial from the pull down list of Type 4 Click Confirm to save the change Call Return This key functi...

Page 58: ...turn to idle state Multicast Paging Multicast is the delivery of a message or information to a group of destination simultaneously in a single transmission from the source creating copies automatical...

Page 59: ...RTP on the preconfigured multicast address es IP port For both sending and receiving of the multicast RTP there is no sip signaling involved The phone receiving RTP will display the preconfigured list...

Page 60: ...d Line Appearances SLA which is also named as BLA feature allows subscribers to share SIP lines and also provides status monitoring of the shared line When a user places an outgoing call using such an...

Page 61: ...y The LCD screen prompts the user to specify the following information User ID the phone number s used to login into the queue Password the password used to login to the queue When ready to receive ca...

Page 62: ...managed systems which describe the system configuration These variables can then be queried and sometimes set by managing applications For further information you can refer to http en wikipedia org wi...

Page 63: ...mware version read only 1 3 6 1 2 1 37459 2 1 6 0 The IP Phone s Hardware version read only 1 3 6 1 2 1 37459 2 1 7 0 Model of machine read only 1 3 6 1 2 1 37459 2 1 8 0 The IP Phone s MacAddress rea...

Page 64: ...I of the caller remote SIP URI of the callee display_local Display name of the caller display_remote Display name of the callee call_id Call id duration Call duration callDirection Indication of the c...

Page 65: ...to extension XXXX key CALLEND End a call Music on Hold Music on hold MOH is the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been...

Page 66: ...r per draft levy sip diversion 08 or the HISTORY INFO header per RFC 4244 It depends on the server 3 Multiple diversions may take place on the phone The phone receiving a diverted call i e Mary s phon...

Page 67: ...ange Note 1 Contact your system administrator for more information about the frequency and time period parameters You can enter up to 8 groups for each tone 2 If the frequency is set as 0 it means sil...

Page 68: ...type of JITTER BUFFER adaptive or Fixed Delay To set the Min Delay Max Delay and Normal Delay parameter 3 Click Confirm to save the change Ring You can group your contacts and then set the ringing to...

Page 69: ...XP0100 Enterprise IP Phone Using the Advanced Phone Functions Xorcom Ltd 62 www xorcom com...

Page 70: ...ce 1 Make sure your handset is tightly connected with the phone 2 Check whether you have muted the conversation or not 3 Consult the outbound server details with your ITSP Have DTMF problem 1 Check wh...

Page 71: ...u select is provided by your service provider or the device will probably crash after the update How to auto provision Consult the auto provision server address with your ITSP The manual is only for r...

Search results

Summary of Contents for XP0100

Reviews:

Related manuals for XP0100

Brands by name

Popular brands

Xorcom XP0100, User Manual

Search results

Summary of Contents for XP0100

Reviews:

Related manuals for XP0100

Brands by name

Popular brands