Xerox Versant 180 Press, User Manual

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2. Open the Bypass Top Cover and remove jammed paper.
3. Close the cover.
4. Reload paper into the tray and resume copying / printing.
Troubleshooting Help
Locating the Press Serial Number
The press serial number can be accessed from either the press User Interface or from
the serial number plate which is located on the inside frame of Tray 1.
1. Press the Machine Status button on the User Interface.
2. From the Machine Status screen, ensure that the Device Information tab is displayed.
The press serial number is displayed under Device Serial Information near the bottom
of the screen.
3. If there is a loss of power and it is not possible to access the Machine Status screen,
the press serial number can also be found on the inside frame of the press near the
Paper Tray 1 drawer:
a) At the press, fully open Tray 1.
b) At the left of the tray, on the press frame, locate the plate with the serial number
(SER#).
Calling for Service
1. Record any displayed fault codes.
2. Record the press serial number.
a) Select the Machine Status button at the press UI.
b) From the Machine Status screen, select the Device Information tab to view the
serial number listed.
If the serial number is not displayed, open the press Paper Tray 1 drawer and
locate the serial number plate on the left side of the frame (SER #).
3. If output quality is a problem, take a sample as a reference to assist you in describing
the problem over the telephone when answering the questions from the customer
support operator about the defects.
4. If possible, use a phone near the press when calling for assistance. Follow the
instructions provided by the operator.
Xerox ® Versant ® 180 Press 6-34
User Guide
Troubleshooting