Xerox Phaser 6360, Service Manual

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5-24 Phaser 6300/6350/6360 Color Laser Printer Service Manual
Print-Quality Troubleshooting
Background Contamination
There is toner contamination on all or most of the page. The contamination
appears as a very light gray dusting. The printer displays no error code.
Note
Depending on the type of paper and environmental conditions, some light
amount of random background spotting (backgrounding) is normal. The
whiter and glossier the paper, the more noticeable it will be.
Initial Actions:
■
Ensure color correction is not set to None in the printer’s dialog box.
■ Ask the customer about their typical printing habits. A high daily duty
cycle can temporarily fatigue the OPC drums within the Imaging Unit and
contribute to unwanted background toner.
Troubleshooting Reference Table
Applicable Parts Example Print
■
Imaging Unit, PL6.1.1
■
Fuser, PL5.1.1
■
Transfer Roller, PL5.1.4
■
Developer Frame Assembly, PL7.1.1
■
HVPS, PL9.1.21
■
Engine Control Board, PL9.1.16
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1
Check the Imaging Unit, Fuser,
and Transfer Roller for correct
installation, damage or
contamination. Replace or
reinstall the
affected
component. Go to Step 2.
2
Inspect the surface of the
Transfer Roller for waste toner.
The roller should appear black
and shiny.
Is the roller contaminated with
waste toner? Replace the
Transfer Roller
(page 8-7). Go to Step 4.
3
Replace the Transfer Roller
(page 8-7).
Does the image quality improve? Complete Go to Step 4.
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