Xerox Phaser 6360, Service Manual

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Phaser 6300/6350/6360 Color Laser Printer Service Manual 3-3
Error Messages and Codes
Status Page
The Status page is a two-page report that provides general information about
the printer, the consumables, the status of routine maintenance items,
registration and color test patterns. The first page includes general
information about the printer including firmware versions, page count, feature
set, and consumables. Page 1 also provides color registration, calibration,
and print target examples.
The second page provides a log of the last 50 errors with date, page count,
description, and code. For a complete listing of all possible codes, refer to the
“Printer Status Codes” on page A-6.
To print the Status page, go to the Troubleshooting menu, and then select
Service Tools. The Status page appears as an option on the Service Tools
menu.
Service Usage Profile
The Service Usage Profile tracks printer activity, consumable usage and
printer status. This data is stored in NVRAM. Service Usage Profile data
includes error logs that retain detail on the type, date, location and frequency
of both engine and jam errors. While the Service Usage Profile includes data
on all aspects of the printer, this section focuses on accessing these two error
logs to review printer fault history. Only Engine (fatal) and jam errors are
recorded in these two logs. Other errors and warnings are recorded
elsewhere in the Service Usage Profile. Print the Status page for a complete
history. The Error Message Summary table beginning on (page 3-6) lists all
errors, their respective codes, and the page where the troubleshooting
procedure begins.
Interpreting Error Logs
Error logs appear on the Control Panel as a list of semi-colon separated value
pairs of the form <code>, <pg_count>;. The Engine and Jam Error Logs
record the last 30 events. Log entries move top to bottom. Note that a value of
0 (zero) or “--“ in a log indicates no data and <
pg_count > is the Total Page
count when the error occurred.
For example, the following provides a partial example of the Engine Error Log
as it might appear on the display:
105,1460;
0,0;
0,0;
0,0;
0,0;
The 105,1460 pair indicates the printer recorded a Main Motor failure,
represented by the code 105, at total page count 1460. The 0,0 pairs indicate
no error activity, A printed log consists of several lines in the Service Usage
Profile report (typically 2-5 lines). Each log typically includes an event code, a
corresponding date, a corresponding page, and a total event counter. In the
case of fatal errors, there are four lines (261-264). In the case of jams, there
are five lines (291-295 and 298).