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Phaser 6300/6350/6360 Service Manual

General Troubleshooting

Control Panel Troubleshooting

No Control Panel Display after Power Is Turned On

Remove and reseat the Image Processor Board (page 8-99).

Print an Engine Test Print (page 5-10).

Replace the Image Processor Board (page 8-99) (if Step 2 passes).

See “DC Power Supply Troubleshooting” on (page 4-15).

Replace the Control Panel (page 8-13).

Replace the Control Panel wiring harness (page 8-13).

Control Panel LED Is On, Control Panel Display Is Blank

Remove and reseat the Image Processor Board (page 8-99).

Replace the Control Panel (page 8-13).

Replace the Control Panel wiring harness.

Replace the Image Processor Board (page 8-99).

Summary of Contents for Phaser 6360

Page 1: ...Service Manual Phaser 6300 6350 6360 701P45775 Color Laser Printer...

Page 2: ......

Page 3: ...Warning The following servicing instructions are for use by qualified service personnel only To avoid personal injury do not perform any servicing other than that contained in the operating instructi...

Page 4: ...Birch Carta IntelliSelect Mythos Quake and Tekton are trademarks of Adobe Systems Incorporated in the United States and or other countries Apple AppleTalk Bonjour EtherTalk LaserWriter LocalTalk Maci...

Page 5: ...esults achieved through a previous action Caution A caution indicates an operating or maintenance procedure practice or condition that if not strictly observed results in damage to or destruction of e...

Page 6: ...ter check to make certain that all warning labels remain in place Use caution or draws attention to a particular component Refer to the manual s for information Do not burn Allow component to cool for...

Page 7: ...perly grounded outlet If the product loses its ground connection contact with conductive parts may cause an electrical shock A protective ground connection by way of the grounding conductor in the pow...

Page 8: ...o remove the wrist strap before applying power to the unit under test to avoid potential shock After removing a static sensitive assembly from its anti static bag place it on a grounded conductive sur...

Page 9: ...s necklaces and other metallic objects could come into contact with dangerous voltages and currents Safety Interlocks Make sure all covers are in place and all interlock switches are functioning corre...

Page 10: ...instructed to do so by a service procedure Servicing Mechanical Components When servicing mechanical components within the printer manually rotate drive assemblies rollers and gears Warning Do not tr...

Page 11: ...n which case the user will be required to correct the interference at his her own expense There is no guarantee that interference will not occur in a particular installation If this equipment does cau...

Page 12: ...the European Union as of the dates indicated January 1 1995 Low Voltage Directive 73 23 EEC as amended by 93 68 EEC January 1 1996 Electromagnetic Compatibility Directive 89 336 EEC March 9 1999 Radi...

Page 13: ...s detailed troubleshooting procedures for error messages and codes generated by resident diagnostics Section 4 General Troubleshooting Troubleshooting discussions cover the operation of Power On Self...

Page 14: ...xii Phaser 6300 6350 6360 Color Laser Printer Service Manual...

Page 15: ...mables 1 11 Consumable Life Counter Behavior 1 11 Specifications 1 12 Memory Specifications 1 12 Electrical Specifications 1 12 Physical Dimensions and Clearances 1 13 Functional Specifications 1 14 I...

Page 16: ...and Codes Introduction 3 2 Accessing Fault History 3 2 Status Page 3 3 Service Usage Profile 3 3 Servicing Instructions 3 4 Messages Codes and Procedures 3 5 Error Message Abbreviations 3 5 Error Mes...

Page 17: ...d Paper 3 61 Media Mismatch Errors 3 62 Wrong Paper Size or Paper Not Availabe Load Tray 1 MPT with size type 3 62 Wrong Paper Size or Paper Not Availabe Load Tray 2 with size type 3 63 Wrong Paper Si...

Page 18: ...ler Board 4 13 Printer Does Not Come to a Ready State 4 13 Paper Size Switch Assembly 4 14 Power Supply 4 14 AC Power Supply Troubleshooting 4 15 DC Power Supply Troubleshooting 4 15 RAM Memory Fault...

Page 19: ...ry Registration Settings 6300 6350 Only 6 4 Restore Factory Color Settings 6 4 Restore Previous Color Settings 6 4 Restore Factory Margins Settings 6 5 Resetting Connection Setup Defaults 6 5 Resettin...

Page 20: ...Cover PL3 1 1 8 20 Universal Tray 8 21 Retard Assembly PL2 1 12 8 21 Paper Feeder 8 22 Feeder Chute PL3 1 2 8 22 Tray Rear Cover PL3 1 3 8 23 Printer Chassis 8 24 Paper Size Switch Assembly PL3 2 24 8...

Page 21: ...y Bias PL6 1 7 8 78 Development 8 79 Developer Frame Assembly PL7 1 1 8 79 CRUM Connector PL7 1 4 8 81 Developer Assembly PL7 1 17 20 8 82 CRUM Reader PL7 2 12 8 84 Toner Cartridge Holder PL7 2 1 4 8...

Page 22: ...ler Assembly PL12 6 13 8 134 Optional 550 Sheet Feeder Disassembly 8 135 Docking PL11 1 1 8 135 Right Cover PL11 1 11 8 136 Left Cover PL11 1 7 8 137 OPTFDR 1 Harness PL11 1 6 8 138 Circuit Board LTA...

Page 23: ...7 Tray 2 10 18 Drive Section 10 19 Developer 1 2 10 20 Developer 2 2 10 21 Fuser 10 22 Laser Unit 10 23 Xerographics 1 2 10 24 Xerographics 2 2 10 25 Paper Feed 10 26 Image Processor Board 10 27 Contr...

Page 24: ...xxii Phaser 6300 6350 6360 Service Manual Contents...

Page 25: ...1 Chapter General Information In this chapter Printer Introduction and Overview Printer Options Maintenance Items Consumables Specifications...

Page 26: ...ray holds 250 sheets facedown Phaser 6300 6350 6360 printer options add memory paper capacity and functionality For configurations not originally equipped an internal Hard Drive is available for font...

Page 27: ...Yes Yes Yes Duplex Unit No Yes Yes Yes Yes PostScript and PCL Fonts Yes Yes Yes Yes Yes Banner Sizes Yes Yes Yes Yes Yes Photo Mode Yes No Yes No Yes Yes No Yes No Resolutions dpi Standard Enhanced Ph...

Page 28: ...o not retry Retry returns to the enter prompt Do not retry returns to the Replace C M Y K Toner Cartridge error message For 6360 models the customer is allowed five attempts to set the correct PIN Aft...

Page 29: ...ify the printer setting as mentioned above Note When replacing the Engine Control Board from a metered printer exchange NVRAM devices or use the Save Restore utilities in Service Diagnostics to preser...

Page 30: ...t can still print Flashing Green In Power Saver mode or busy receiving or processing data Flashing Red Error cannot print 1 LED Power Status 5 Up Arrow Button scrolls up the menu 2 Control Panel Displ...

Page 31: ...en replacing the Image Processor Board Caution The Image Processor Board used in the 6360 model is unique to that model Use care to select the correct replacement part for the model being repaired 1 M...

Page 32: ...h a single data power connector Hard Drive utilization appears on the Configuration page Additional Memory The printer features two slots that accept 256 or 512 MB of high speed DDR RAM All combinatio...

Page 33: ...Sheet Feeder is installed between the printer and 1100 Sheet Feeder Only one 550 Sheet Feeders per printer is allowed Electrical connection to the printer is made by a single interface connector 1100...

Page 34: ...rinter part or assembly that has a limited life and requires periodic replacement Note The 6360 model Fuser is different than the Fuser used in the 6300 6350 models Also for 6360 models two Envelope F...

Page 35: ...odels Note Toner Cartridges installed at the time of manufacture contain sufficient additional toner to prime the Auger Tubes without reducing the 4K life expectancy These specialty cartridges are not...

Page 36: ...6 MB Maximum RAM 1 GB Supported RAM SODIMM 200 pin module of 256 or 512 MB All combinations are allowed for configurations of 256 512 768 MB and 1 GB NVRAM Single chip of either PPROM or StrataFlash 1...

Page 37: ...124 5 lb with Paper Tray s 1100 Sheet Feeder Value Height 341 mm 13 42 in Optional Paper Tray Assembly Width 429 mm 16 88 in Depth 509 mm 20 04 in Weight Approximately 17 6 kg 38 72 lb 550 Sheet Feede...

Page 38: ...tely Ready Mode 20 seconds from completion of a print Sleep Low Power Power Saver Mode Entered after a specified period of inactivity since completion of the last print Maximum Color Coverage 6300N an...

Page 39: ...cation Maximum Print Areaa Guaranteed Print Areab a Set margin area within 2 5 mm from each of side edge and 2 0 mm from each of top bottom edge b The printer prints images meeting the Print Quality S...

Page 40: ...8 ppm 12 ppm 0 5120 108 108 54 39 72 72 52 36 26 5121 10240 72 72 36 26 48 48 35 34 17 10241 15360 72 72 36 26 48 48 35 34 17 15361 20480 72 72 36 26 48 48 35 34 17 20481 25600 54 54 27 20 36 36 26 18...

Page 41: ...execution times for the Boot Loader or POST which vary depending on printer configuration These conditions apply to the values in the table above At Fuser ready and Laser Unit Motor is rotating normal...

Page 42: ...arency Film Only Thin Card Stock Thick Card Stock Labels Letterhead Glossy Coated Paper Digital Photo Paper Phaser Premium Post cards Pre printed Pre punched Special Weight 65 90 g m2 17 24 lb Bond 85...

Page 43: ...4 216 x 279 mm 8 5 x 11 in 210 x 297 mm 8 27 x 11 69 in 216 x 279 mm 8 5 x 11 in 210 x 297 mm 8 27 x 11 69 in All trays Tray 1 Only Tray 1 Only Tray Capacity Standard Paper Transparency Envelopes Univ...

Page 44: ...1 20 Phaser 6300 6350 6360 Color Laser Printer Service Manual General Information...

Page 45: ...Theory of Operation In this chapter Phaser 6300 6350 6360 Operational Overview Printer Controls Paper Path of the Printer Sensors Print Engine Assemblies 1100 Sheet Feeder Assemblies 550 Sheet Feeder...

Page 46: ...prints through three transfer units primary transfer units IDT1 2 ea and secondary transfer unit IDT2 1 ea Print Process Block Diagram Drum Y Charged with electricity Drum M Drum C Drum K Transfer Ro...

Page 47: ...rm the visible image on the drum Toner is fed into the developer using the agitator in the Toner Cartridge and auger system in the Toner Cartridge Holder The toner and the carrier in the developer for...

Page 48: ...d by the high positive charge on IDT1 5 Secondary Transfer IDT1 IDT2 The toner images formed on both IDT1 surfaces are then transferred onto the surface of IDT 2 to create a complete 4 color toner ima...

Page 49: ...al cleaning process the voltage applied to the IDT rollers and drums go through a cycle of changes to move the negative and positive charged toner particles from the cleaners and IDTs and then the Tra...

Page 50: ...ver Standard 1200 X 600 dpi resolution High speed general purpose mode for crisp bright color prints Recommended for most office use and quick prints Enhanced 2400 X 600 dpi resolution High quality mo...

Page 51: ...trays of the 1100 Sheet Feeder are identified as Tray 4 and Tray 5 Note The Phaser 6300 6350 6360 printer supports the installation of only one 550 Sheet Feeder Attempting to install a second results...

Page 52: ...e are two main areas of control Bias Control Toner Density Control To supplement these two controls the following are provided High Area Coverage Mode Control Admix Mode Control Toner Density Control...

Page 53: ...ensity is kept constant to maintain a stable print image To achieve this the rate at which toner is dispensed is adjusted to exactly match the rate at which it is consumed There are two systems that w...

Page 54: ...following figure illustrates this process High Area Coverage Mode The High Area Coverage mode delays page feeding giving the printer additional time to dispense toner This mode compensates for images...

Page 55: ...t each time the power is turned on or a door is opened When the output of the CTD ADC Sensor does not meet the reference value the intensity of the LED light emissions are increased gradually and the...

Page 56: ...ntrol is made depending on the internal temperature and print count at the execution of process control This control is outlined below 1 With no toner on the Transfer Roller the output value of the CT...

Page 57: ...wise the sensor output indicates that the Transfer Roller is present and no additional error is reported Detecting Transfer Roller Life The Transfer Roller consists of a bias transfer roller and a was...

Page 58: ...oner Presence Control 1 Checks for toner presence when the power is turned on or after a door is opened and closed Checks every 14 seconds when printing 2 The Replace CMYK Toner Cartridge error displa...

Page 59: ...10 ms to maintain an even temperature across the Heat Roller If the readings indicate the temperature is higher than the target the heater lamp is turned Off If the readings fall below the target tem...

Page 60: ...1100 Sheet High Capacity Feeder are shown in the following figure s6360 078 Retard Roller Feed Roller Assembly Turn Roller Feeder Chute Tray 1 Feed Roller Retard Roller Tray 1 Turn Roller Rubber Regis...

Page 61: ...3 Feed Roller Paper Feed By Roller Assy And Tray 2 Feed Roller Paper Transfer By Tray 3 Turn Roller And Tray 3 Feeder Chute Assembly Paper Transfer By Turn Roller And Feeder Chute Paper Transfer By T...

Page 62: ...to block the light path to detect an object or condition Photo reflective sensors have the light emitter and light receiver aligned on a single surface Output of the photo receptor is High 4 5 V when...

Page 63: ...fies the various sensors located along the paper path Error reporting is dependent on these designators Error detection is based on paper transport timing through the sensing area Low Paper Sensor Ful...

Page 64: ...ath Sensor Locations The following diagrams show the relative position of sensors located along the paper path Fuser Exit Sensor Full Stack Sensor Interlock Switch Tray 1 MPT No Paper Sensor Duplex Ja...

Page 65: ...2 21 Theory of Operation Xerographic Sensor Locations The following diagrams show the relative position of xerographic sensors s6360 374 Temperature Humidity Sensor Toner Full Sensor CTD ADC Sensor C...

Page 66: ...different than those used in the 6300 6350 models Use care when selecting the replacement part Developer Drive Assembly Drives the Developer Frame Assembly Main Drive Assembly Drives the following par...

Page 67: ...the four developers housed in the Developer Unit The drive transmission route differs depending on the print mode For monochrome printing the developer for the K drum is activated as shown in the fol...

Page 68: ...rvice Manual Theory of Operation The following figure shows the relative positions of the gears being driven during monochrome printing s6360 052 Developer Drive Motor Drive Motor Gear Gear D2 In Gear...

Page 69: ...grams the transmission path of the Developer Drive Assembly in full color printing Gear D3 1 Way Clutch Gear D2 Out Gear D2 In Developer Drive Motor Developer Assy K Gear D7 Gear D8 Gear D5 1 Way Clut...

Page 70: ...itions of the gears being driven during full color printing s6360 053 Developer Drive Motor Full Color Mode Drive Motor Gear Gear D3 Gear D2 In Gear D2 Out Gear D5 Gear D7 Gear D6 Gear D6 Gear D4 Gear...

Page 71: ...printer functions Main Drive Assembly Gear Idler In Registration Chute Assembly Paper Feeder Registration Clutch Feed Roller Assembly Turn Clutch s6300 044 Imaging Unit IDT2 Rubber Regi Roller Gear I...

Page 72: ...r of other motors are used to drive rollers move paper and supply toner These motors are described in detail in subsequent sections that highlight printer function in more detail s6360 049 Chute Assem...

Page 73: ...Color Laser Printer Service Manual 2 29 Theory of Operation Fuser Drive Assembly Supplies the drive to the Fuser as shown in the following figure Fuser Drive Assembly Heat Roll s6360 343 Fuser Gear E...

Page 74: ...n Drive Motor Note The Registration Roller Assembly used in the 6360 model is different than the roller assembly used in 6300 6350 models Use care when selecting the replacement part Registration Sens...

Page 75: ...correct any skew at the leading edge Turn Roller The Turn Roller is rotated by the Main Drive Assembly through the Turn Clutch to feed paper from Tray 1 MPT to the Registration Chute Turn Clutch Trans...

Page 76: ...s Use care when selecting the replacement parent assembly or component part CTD ADC Sensor Checks image registration detects the presence of the Transfer Roller and monitors the density of toner on th...

Page 77: ...for all models Use care when selecting the replacement parent assembly or component part Full Stack Output Tray Full Sensor Detects a full output tray This is only checked when paper is fed into the e...

Page 78: ...Idler gear disengage and the Feed Roller stops allowing only one sheet of paper to be fed through at a time Envelope Rollers These rollers assist in transporting envelopes or other custom media sizes...

Page 79: ...he position of the Chute Assembly Out gears is shown in the following figure Note These gears are spared as part of the Chute Assembly Gear Kit PL5 4 99 s6360 051 Duplex Motor Chute Assembly Out Gear...

Page 80: ...Exit Sensor Detects passage of the print media after fusing Transfer Roller Consists of the Transfer Roller and a waste toner recovery system The Transfer Roller transfers the image from IDT2 in the I...

Page 81: ...ass tubes containing heater coils The Main Heater Rod heats the entire length of the Heat Roller and the Dual Sub Heater Rods heat the center Fuser Exit Roller Transports media out of the Fuser Non Co...

Page 82: ...eds paper from Tray 1 After rotating one turn the Gear MPT and the Idler Gear are disengaged the Main Drive Assembly and Feed Roller stop allowing only one sheet of paper to be fed through at a time E...

Page 83: ...trays Side Guides Right and Left The side guides move against media to align or register the width of print media in the paper feed direction Rear Guide The Rear Guide moves to determine the length o...

Page 84: ...and feed the paper from the paper tray This activates the Paper Pick Assembly After completion of one turn determined by a cutout in the Gear Feed the Gear Feed and the Gear Idler Feed are disengaged...

Page 85: ...firmation of the print media quantity Turn Roller The Turn Roller receives drive energy from the Main Drive Motor through the Turn Clutch and transports the print media out of the paper tray to the Re...

Page 86: ...ams to form an electrostatic latent image on the surface of each of the four imaging unit drums The Laser Unit consists of the following parts The components of the Laser Unit appear in the following...

Page 87: ...embly or component part When servicing components of the Toner Cartridge Holders CRUM Reader and cartridge sensors avoid disconnecting the Auger Tubes from the Developer Frame Assembly All repairs exc...

Page 88: ...e Toner Cartridge Holder Assemblies each contain a Toner Motor which drives the Agitator in the Toner Cartridges and the Auger in the Toner Cartridge Holder supplying toner through the Auger Tube to t...

Page 89: ...the Image Processor Board are the system NVRAM chip Memory and optional Hard Drive EEPROM Board Consumable use Fuser and Imaging Unit NVRAM data information is stored and communicated to the Engine Co...

Page 90: ...printing operation based on the communication with the Image Processor Board and input from the sensors and switches Major Functions Communicates with the Image Processor Board Receives information f...

Page 91: ...ages the Gear Feed and the Gear Idler Feed to turn and feed the paper from the paper tray This activates the Paper Pick Assembly After completion of one turn determined by a cutout in the Gear Feed th...

Page 92: ...aser 6300 6350 6360 Color Laser Printer Service Manual Theory of Operation Paper Pick Assemblies s6360 079 Turn Roller Feed Roller No Paper Sensor Feed Solenoid Paper Size Switch Low Paper Sensor Turn...

Page 93: ...es with the Engine Control Board Receives information transmitted from the sensors and switches Controls the Feeder Drive Assembly Controls the paper pick process Distributes the DC voltage from the p...

Page 94: ...following figure Idle Gear 21 29 Gear 24 Feeder Drive Assembly Upper Paper Pick Assembly Turn Clutch Turn Roller Feed Roller Feed Gear H1 Feed Gear 2 Feed Roller Gear Idler Feed Feed Gear 2 Feed Gear...

Page 95: ...ing print media into the printer are identified in the following figure s6360 076 Feeder Drive Assy Turn Clutch Assy Idle Gear 21 29 Idle Gear 21 29 Gear 24 Gear 24 Feed Gear 2 Feed Gear 2 Gear Idler...

Page 96: ...is activates the Paper Pick Assembly After completion of one turn determined by a cutout in the Gear Feed the Gear Feed and the Gear Idler Feed are disengaged stopping the paper Retard Roller This all...

Page 97: ...53 Theory of Operation Tray 3 Feeder Note The Tray 2 Paper Pick Assembly has a different part number than the 550 Sheet Feeder s Paper Pick Assembly s6360 073 Turn Roller Feed Roller Turn Clutch No Pa...

Page 98: ...municates with the Engine Control Board Receives information transmitted from the sensors and switches Controls the Feeder Drive Assembly Controls the paper pick process Distributes the DC voltage fro...

Page 99: ...Drive Assembly incorporates a stepper motor to power the gear train as shown in the following figure Idle Gear 21 29 Gear 24 Feeder Drive Assembly Paper Pick Assembly Turn Clutch Turn Roller Feed Rol...

Page 100: ...f Operation Drive Gears The gears involved in feeding print media into the printer are identified in the following figure s6360 070 Feeder Drive Assembly Turn Clutch Assembly Idle Gear 21 29 Gear 24 F...

Page 101: ...Introduction Servicing Instructions Messages Codes and Procedures Jam Error Procedures Door and Cover Error Procedures Consumable Routine Maintenance Procedures Tray and Media Errors Media Mismatch E...

Page 102: ...logs displayed on the Control Panel or listed in the Service Usage Profile Messages indicating the occurrence of either a fatal or jam error appear on the Control Panel and include their related code...

Page 103: ...ction focuses on accessing these two error logs to review printer fault history Only Engine fatal and jam errors are recorded in these two logs Other errors and warnings are recorded elsewhere in the...

Page 104: ...atter dust or loose toner Do not use solvents or chemical cleaners to clean the printer interior Do not use any type of oil or lubricant on printer parts Do not use canned air to clean spilled toner o...

Page 105: ...UP Duplex Optional for 2 sided printing I P Board Image Processor Image Processor Board LTA Lower Tray Assembly Optional 550 Sheet Feeder Tray 3 HCF High Capacity Feeder Optional 1100 Sheet Feeder MSI...

Page 106: ...ontrol Panel Message Code Go to Page Jam Errors Jam at Fuser Open Front Door B to Clear 152 3 11 Jam at Duplex Open Front Door B to Clear 153 3 13 Jam at Registration Roller 154 3 15 Misfeed at Tray 1...

Page 107: ...Paper Unload Output Tray 191 3 61 Media Mismatch Errors Wrong Paper Size Load Tray 1 MPT with size type Wrong Paper Size Load Tray 2 with size type Wrong Paper Size Load Tray 3 4 5 with size type 176...

Page 108: ...e 86 87 88 89 3 80 Environmental Sensor Failure 102 3 81 Fuser Motor Failure 103 3 82 Developer Motor Failure 104 3 83 Main Motor Failure 105 3 84 Motor Failure 106 3 85 Warning Messages Tray 2 is mis...

Page 109: ...oting procedures frequently ask you to take voltage readings or test for continuity or resistance at certain test points The Wiring and Plug Jack References table provides pointers to the diagrams tha...

Page 110: ...t may be difficult or impossible to read on the average multi meter 9 When a troubleshooting procedure instructs you to replace a non spared component and that component is part of a parent assembly y...

Page 111: ...rom the wall outlet prior to performing Step 2 of the following troubleshooting procedure Caution Allow adequate time for the Fuser to cool before servicing the printer Troubleshooting Reference Table...

Page 112: ...nuity between J361 J36 Go to Step 7 Replace the FSR ADC Harness 7 If possible print one sheet of paper Does the Fuser Motor Turn Inspect and replace defective gear s Go to Step 8 8 Test the Fuser Driv...

Page 113: ...Assembly Out PL5 3 1 Print Engine Map 1 P J Locator page 10 5 Print Engine Drive Wiring Diagram page 10 19 Print Engine Paper Feed Wiring page 10 26 Troubleshooting Procedures Table Step Action and Q...

Page 114: ...e Service Diagnostics Duplex Motor test Does the Duplex Motor function correctly Replace the Chute Assembly Out page 8 62 Go to Step 8 8 Check for 24 V to the Duplex Motor Disconnect P J501 Is there 2...

Page 115: ...ed Make every attempt to establish a jam rate prior to starting any work If possible print a Status page or Usage Profile report and note the page count between jams Determine if jamming is occurring...

Page 116: ...ween J181 J18 Go to Step 5 Replace the Registration Sensor Harness 5 Check the Registration Sensor signal Block the Registration Sensor Verify the voltage between P J18 3 P J18 2 on the Engine Control...

Page 117: ...3 20 Interlock Switch PL9 1 11 Registration Sensor PL4 1 3 Feed Solenoid PL5 3 9 Registration Roller Assembly PL4 2 1 Main Drive Assembly PL8 1 2 Print Engine Map 1 P J Locator page 10 5 Print Engine...

Page 118: ...to Step 16 Go to Step 7 7 Test the Main Drive Assembly Run the Service Diagnostics Main Motor test Does the Main Motor turn Replace the Engine Control Board page 8 106 Go to Step 8 8 Check for 24 V t...

Page 119: ...e between J191 1 J191 2 less than 200 Go to Step 16 Replace the Turn Clutch Part of the Registration Roller Assembly 16 If possible print a Test print from Tray 1 MPT Check the Feed Gear operation Doe...

Page 120: ...or PL4 1 3 Registration Roller PL4 2 1 Main Drive Assembly PL8 1 2 Tray 2 Paper Pick Assembly PL3 3 1 Print Engine Map 1 P J Locator page 10 5 Print Engine Map 4 Tray 2 P J Locator page 10 8 Print Eng...

Page 121: ...Drive Motor 1 Disconnect P J481 2 Close the Interlock Switch while testing Is there 24 V across J481 10 J481 8 Go to Step 12 Go to Step 9 9 Test the Interlock Switch Run the Service Diagnostics Interl...

Page 122: ...ess than 200 Replace the Engine Control Board page 8 106 Replace the Turn Clutch Part of the Registration Roller Assembly 17 Check the Tray 2 Feed Solenoid If possible print a Test print from Tray 2 D...

Page 123: ...For 550 Sheet Feeder Feed Rollers PL11 3 20 Paper Pick Assembly PL11 3 1 Drive Assembly PL11 3 15 OPFDR Harness PL11 3 24 OPTFDR Board PL11 1 10 OPFPLG Harness PL11 1 13 For 1100 Sheet Feeder Feed Ro...

Page 124: ...tinuity between J171 2 P83 Go to Step 7 Replace the OPFREC Harness 7 Replace the Drive Assembly Does the error persist Go to Step 8 Complete 8 Perform Steps 1 through 3 on page 8 115 1 Open and close...

Page 125: ...Step 15 15 Check for 24 V to the Feed Solenoid 1 Disconnect P J824 2 Close the Interlock Switch while testing Is there 24 V across P824 2 ground Go to Step 17 Go to Step 16 16 Check all pins on the OP...

Page 126: ...5 1 Drive Assembly PL12 3 9 OPFDR Harness PL12 3 7 OPTFDR Board PL12 3 3 OPFREC2 Harness PL12 3 1 1100 Sheet Feeder P J Locator page 10 10 1100 Sheet Feeder Tray Wiring page 10 31 1100 Sheet Feeder D...

Page 127: ...1 Close the Interlock Switch while testing 2 Run the Service Diagnostics Turn Clutch test Does the Tray 4 Turn Clutch function correctly Check the Clutch for slipping or the gear for damage Go to Ste...

Page 128: ...o Step 16 16 Check all pins on the OPFDR Harness PL12 3 7 for continuity 1 Disconnect P J85 and P J824 2 Check continuity between J85 P824 Go to Step 17 Replace the OPFDR Harness 17 Test the Feed Sole...

Page 129: ...Drive Assembly PL12 3 9 OPFDR2 Harness PL12 3 7 OPTFDR Board PL12 3 3 OPFREC2 Harness PL12 3 1 1100 Sheet Feeder P J Locator page 10 10 1100 Sheet Feeder Drive Wiring page 10 30 1100 Sheet Feeder Low...

Page 130: ...e Turn Clutch 1 Close the Interlock Switch while testing 2 Run the Service Diagnostics Turn Clutch test Does the Tray 4 Turn Clutch function correctly Check the Clutch for slipping or the gear for dam...

Page 131: ...Step 16 16 Check all pins on the OPFDR Harness PL11 3 24 for continuity 1 Disconnect P J85 and P J824 2 Check continuity between J85 P824 Go to Step 17 Replace the OPFDR Harness 17 Test the Feed Sole...

Page 132: ...Print Engine Power Wiring page 10 17 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the following for evidence of fault or damage Front Cover PL1 1 6 Interlock Switch PL9 1...

Page 133: ...N PHD MOT Harness PL10 1 9 Print Engine Map 2 P J Locator page 10 6 Print Engine Laser Unit Wiring page 10 23 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Remove the Imaging Uni...

Page 134: ...w Note The Imaging Unit is Near End of Life is a warning Replace Imaging Unit is a hard stop 5 Check all pins on the FAN PHD MOT Harness PL10 1 9 for continuity 1 Disconnect P J484 and P J48 2 Check c...

Page 135: ...maged parts Go to Step 2 2 Replace the Imaging Unit Does the error persist Go to Step 3 Complete 3 Check Imaging Unit CRUM connection Are P J710 and P J484 connected Go to Step 4 Reconnect the CRUM Co...

Page 136: ...Run the Service Diagnostics CTD ADC Sensor test Does the sensor function correctly Go to Step 4 Go to Step 5 4 Replace the Transfer Roller Does the error persist Go to Step 5 Complete 5 Check the CTD...

Page 137: ...ansfer Roller is at end of life and needs to be replaced If no toner is visible try cleaning the CTD ADC Sensor The Transfer Roller is at End of Life is a warning Replace Transfer Roller is a hard sto...

Page 138: ...te time for the Fuser to cool before servicing the printer 3 Check the Toner Full Sensor signal 1 Remove the Transfer Roller Assembly 2 Disconnect P J142 Does the voltage between J142 2 J142 3 0 V Go...

Page 139: ...ists follow the procedure below Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Cycle power to the printer Does the error persist Go to Step 2 Complete 2 Check the Fuser for damage...

Page 140: ...age 10 22 Print Engine Xerographics 1 2 Wiring page 10 24 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the Fuser connector for damage Re establish proper connection or rep...

Page 141: ...priate for the color indicated in the error message Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack References Toner Present Switch Bracket PL7 2 6 Toner Present Actuator PL7 2 7...

Page 142: ...nd the printer enters a hard stop condition Note Y M C K Toner Is Low is a warning condition Replace Y M C K Toner Cartridge is an error condition Applicable Status Codes Code 202 224 Replace Cyan Ton...

Page 143: ...Toner Sensor signals Disconnect P J51 Is the signal less than 0 2 V for the affected sensor J51 A8 J51 A7 Yellow J51 A5 J51 A4 Magenta J51 A2 J51 A1 Cyan J51 A11 J51 A10 Black Go to Step 5 Go to Step...

Page 144: ...Motor P51 B21 ground Yellow P51 B26 ground Magenta P51 B31 ground Cyan J51 B36 ground Black Is there 24 V to the affected Toner Motor Go to Step 8 Replace the Engine Control Board page 8 106 8 Check...

Page 145: ...ed Toner Motor Cycle printer power If the problem persists follow the procedure below Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the following for evidence of fault or d...

Page 146: ...Table Step Actions and Questions Yes No 1 Has the shipping ribbon been completely removed from the Toner Cartridge Go to Step 2 Remove the ribbon and cycle printer power 2 Open and close Door A Does...

Page 147: ...er Does the error occur if the tray is full Go to Step 2 Complete 2 Check the following for evidence of fault or damage Low Paper Sensor PL3 3 7 Low Paper Actuator PL3 3 14 Is there any damage Replace...

Page 148: ...ocedure Table Step Actions and Questions Yes No 1 Fill the tray with paper Does the error occur if the tray is full Go to Step 2 Complete 2 Check the following for evidence of fault or damage Low Pape...

Page 149: ...message and the associate codes 96 99 appear in the help text Applicable Status Codes Code 90 Cyan CRUM ID Error Code 91 Magenta CRUM ID Error Code 92 Yellow CRUM ID Error Code 93 Black CRUM ID Error...

Page 150: ...ine Xerox Toner Cartridge is installed Go to Step 3 Complete 3 Check the CRUM Reader Board connection Is P J341 connected to the harness Go to Step 4 Reconnect the CRUM Reader Board 4 Replace the CRUM...

Page 151: ...int Engine Map 3 P J Locator page 10 7 Print Engine Fuser Wiring page 10 22 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the Fuser part number Is the Fuser a genuine Xerox...

Page 152: ...50 4363 00 while the 6360 uses P N 604K48020 See Xerox Supplies and Accessories on page 9 58 Applicable Status Code Code 101 Replace Maintenance Kit Troubleshooting Reference Table Applicable Parts Wi...

Page 153: ...t part number Is the Imaging Unit a genuine Xerox Phaser part Go to Step 2 Replace the Imaging Unit 2 Check the Imaging Unit for damage Is the Imaging Unit damaged Replace the Imaging Unit page 8 7 Go...

Page 154: ...cedure below Applicable Status Code Code 223 Metered Toner Is not Enabled Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack References Toner Cartridge Y PL7 2 8 Toner Cartridge M P...

Page 155: ...nd cycle printer power Check that the tray is fulled seated If the problem persists follow the procedure below Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack References Paper Si...

Page 156: ...o ensure that it is free of obstructions or debris Reinstall the tray and cycle printer power Check that the tray is fulled seated If the problem persists follow the procedure below 3 Check the Paper...

Page 157: ...1 2 6 PL12 2 6 Paper Size Switch Actuators PL11 4 10 PL12 6 10 Paper Tray PL11 4 1 PL12 6 1 Is there any damage Replace the damaged parts Go to Step 2 2 Test the affected Paper Size Switch Run the Ser...

Page 158: ...int Engine Paper Feed Wiring page 10 26 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Fill Tray 1 MPT with paper Does the error persist Go to Step 2 Complete 2 Check the followin...

Page 159: ...ions is loaded with supported media and the guides are adjusted correctly Cycle printer power If the problem persists follow the procedure below Troubleshooting Reference Table Applicable Parts Wiring...

Page 160: ...the No Paper Sensor for the affected tray Run the Service Diagnostics No Paper Sensor test Does the sensor function correctly Replace the Engine Control Board page 8 106 Go to Step 4 4 Check the No P...

Page 161: ...10 7 Print Engine Paper Feed Wiring page 10 26 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the following for evidence of fault or damage Full Stack Sensor PL5 4 1 Full S...

Page 162: ...1 MPT No Paper Sensor PL3 2 5 Paper Size Switch Signals table page 2 7 Print Engine Map 1 P J Locator page 10 5 Print Engine Paper Feed Wiring page 10 26 Troubleshooting Procedure Table Step Actions a...

Page 163: ...J Locator page 10 8 Print Engine Tray 2 Wiring page 10 18 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the following for evidence of fault or damage Tray 2 Paper Size Swi...

Page 164: ...w the procedure below Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack References For 550 Sheet Feeder Paper Size Switch PL11 2 6 Paper Tray PL11 4 1 SIZE Harness PL11 2 8 For 110...

Page 165: ...Replace the Size Harness 5 Check all pins on the OPFREC Harness continuity 1 Disconnect P J171 or P J172 and P J83 2 Check for continuity between J171 2 P83 Replace the Engine Control Board page 8 10...

Page 166: ...le Applicable Parts Wiring and Plug Jack References Image Processor Board PL9 1 3 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the TCP IP Address stored in the printer s N...

Page 167: ...ences Laser Unit PL6 1 2 ROS Harness PL6 1 3 Engine Control Board PL9 1 16 Print Engine Map 3 P J locator page 10 7 Print Engine Laser Unit Wiring page 10 23 Troubleshooting Procedure Table Step Actio...

Page 168: ...rocedure Table Step Actions and Questions Yes No 1 Check the following for evidence of fault or damage Transfer Roller PL5 1 4 CTD ADC Sensor Holder PL5 2 19 Are any parts damaged Replace any damaged...

Page 169: ...le Parts Wiring and Plug Jack References Fuser PL5 1 1 FSR ADC Harness PL5 2 28 LVPS PL9 1 6 Engine Control Board PL9 1 16 Print Engine Map 2 P J Locator page 10 6 Print Engine Map 3 P J Locator page...

Page 170: ...LVPS PL9 1 6 Engine Control Board PL9 1 16 LV Harness PL10 1 2 Print Engine Map 2 P J Locator page 10 6 Print Engine Map 3 P J Locator page 10 7 Print Engine Fuser Wiring page 10 22 Troubleshooting P...

Page 171: ...he power cord from the wall outlet prior to performing the following procedure Caution Allow adequate time for the Fuser to cool before servicing the printer 6 Check all pins on the LV Harness PL10 1...

Page 172: ...rness Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack References Fuser Fan PL5 3 31 FAN PHD MOT Harness PL10 1 9 Engine Control Board PL9 1 16 Print Engine Map 1 P J Locator page...

Page 173: ...an PL1 1 19 LVPS PL9 1 6 Engine Control Board PL9 1 16 LV Harness PL10 1 2 Print Engine Map 2 P J Locator page 10 6 Print Engine Power Wiring page 10 17 Troubleshooting Procedure Table Step Actions an...

Page 174: ...int one sheet Is there 3 3 V between P J61 4 P J61 16 Replace the LV Harness Replace the Engine Control Board page 8 106 Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Reference...

Page 175: ...3 V between P J167 2 P J167 3 Replace the LVPS Fan page 8 104 Go to Step 7 7 Check the rotation signal from the LVPS Print one sheet Is there 3 3 V between P J165 18 P J165 3 Replace the LVPS page 8 1...

Page 176: ...Fan PL5 3 31 LVPS Fan PL1 1 31 Is either fan damaged Replace the defective fan Go to Step 3 2 Replace the defective fan Does the error persist Go to Step 3 Complete 3 Test the fans Run the Service Dia...

Page 177: ...e Imaging Unit and Fuser then cycle printer power Check the EEPROM Board connection P J144 2 Check the Fuser connection for damage Any broken or bent pins Repair or replace the parts Go to Step 3 3 Re...

Page 178: ...connector that prevents proper reading of the CRUM data Applicable Status Code Code 83 Engine NVRAM Failure Initial Actions Remove the Imaging Unit and inspect the printer cavity for obstructions that...

Page 179: ...Print Engine Map 3 P J Locator page 10 7 Print Engine Xerographics 1 2 Wiring page 10 24 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Cycle printer power Does the error persist...

Page 180: ...Parts Wiring and Plug Jack References Toner Cartridge PL7 2 8 RFID Harness PL7 2 17 RFID2 Harness PL7 2 16 CRUM Reader PL7 2 12 Print Engine Map 1 P J Locator page 10 5 Print Engine Developer 1 2 Wir...

Page 181: ...ge 10 22 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Test the Temperature Humidity Sensor Run the Service Diagnostics Temperature Humidity Sensor test Does the sensor function...

Page 182: ...the printer Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack References Fuser Drive Assembly PL5 2 25 TNRFULL FSR Harness PL5 2 30 Engine Control Board PL9 1 16 Interlock Switch...

Page 183: ...Check continuity between J52 J521 Replace the Engine Control Board page 8 106 Replace the FSR ADC Harness Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack References Developer Dri...

Page 184: ...nterlock Switch page 8 102 6 Check all pins on the FAN PHD MOT Harness PL10 1 9 for continuity 1 Disconnect P J48 and P J491 2 Check continuity between J48 J491 Replace the Engine Control Board page 8...

Page 185: ...he FAN PHD MOT Harness PL10 1 9 for continuity 1 Disconnect P J48 and P J481 2 Check continuity between J48 J481 Replace the Engine Control Board page 8 106 Replace the FAN PHD MOT Harness Troubleshoo...

Page 186: ...the Developer Drive Motor Go to page 3 85 Replace the Engine Control Board page 8 106 Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack References Hard Drive PL9 1 25 Image Proces...

Page 187: ...Map 2 P J Locator page 10 6 Print Engine Xerographics 1 2 page 10 24 Print Engine Xerographics 2 2 page 10 25 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Clean the CTD ADC Sen...

Page 188: ...3 88 Phaser 6300 6350 6360 Color Laser Printer Service Manual Error Messages and Codes...

Page 189: ...ics Service Diagnostics Utilities Control Panel Troubleshooting Inoperable Printer Troubleshooting Paper Size Switch Assembly Power Supply AC Power Supply Troubleshooting DC Power Supply Troubleshooti...

Page 190: ...anel and Health LEDs alternately blink at 1 2 second intervals 3 The Boot Loader then loads and runs POST diagnostics 4 POST turns off the Health LED 5 POST checks the Control Panel 6 POST checks the...

Page 191: ...ion SDRAM 1 Hard This test fails if the boot loader finds no or faulty RAM Run prior to POST The boot loader displays RAM ERROR and blinks the Health and Control Panel LEDs Control Panel Hard This tes...

Page 192: ...orner of the box in the center of the Startup page and extending to the right margin similar to the one shown here These messages are substituted for device Ethernet USB Real Time Clock RAM Memory Slo...

Page 193: ...cessor Board by printing an Engine Test Print page 5 10 If the printer successfully prints the Print Engine Test Print replace the Image Processor Board page 8 99 If the Printer fails to print the Pri...

Page 194: ...sence If the pattern of sensor state changes differs from the expected timing for a particular paper size and path the sensor where the timing difference occurs identifies the error to report However...

Page 195: ...ted during this test 22 Reseat Controller Board and Call Customer Support display In this event see page 4 13 Print a Service Diagnostics Menu Map by selecting Print Service Menu Map and then pressing...

Page 196: ...noid tests were run Hidden Service Menu The Hidden Service menu includes a list of functions providing direct access to Service Diagnostics the Developer Assembly counters and the Enable Metered Toner...

Page 197: ...sor Board by eliminating image data transfer between the two Test Prints does not exercise any Image Processor Board circuitry Test Prints gets its image data from ROM This allows the examination of E...

Page 198: ...ur events Lines 2 and 3 include the precondition indicator P directing a reboot before component testing continues Line 4 includes an abbreviated Misfeed at Tray 2 code and the continuation notation M...

Page 199: ...3 Perform the selected test 4 Re examine the event list 5 Identify an abnormal or suspicious event based on the test performed For example a door open event while printing a test print when the door...

Page 200: ...Replace the Image Processor Board page 8 99 if Step 2 passes 4 See DC Power Supply Troubleshooting on page 4 15 5 Replace the Control Panel page 8 13 6 Replace the Control Panel wiring harness page 8...

Page 201: ...ntinually Displays Install or Reseat Imaging Unit 1 See Install or Reseat Imaging Unit on page 3 33 Printer Displays Reseat Contoller Board 1 Turn Off printer power 2 Remove the Image Processor Board...

Page 202: ...fuse F101 which if blown must be replaced LVPS Overvoltage Protection Circuit This circuit stops all outputs if the 24 VDC 5 VDC or 3 3 VDC power supply exceeds the specified voltage The operating po...

Page 203: ...the AC wall outlet Is there approximately 110 VAC or 220 VAC if the printer is a 220 V configuration at the AC wall outlet Go to Step 2 Notify the customer of improper AC output from the outlet 2 Chec...

Page 204: ...PL9 1 16 Replace if damaged or defective Go to Step 7 6 Does the problem recur Go to Step 7 Complete 7 1 Turn the AC power switch Off 2 Connect J165 to the LVPS then turn the AC power switch On 3 Veri...

Page 205: ...est Error 16 Minimum RAM Limit Power On Self Test Error RAM ERROR Initial Actions Check that the RAM devices are making positive contact with their connectors 1 Power off the printer 2 Remove and re i...

Page 206: ...layed Go to Step 8 Go to Step 7 7 1 Power off the printer and remove the first DIMM 2 Install the second DIMM and power on the printer Is a memory fault message displayed Go to Step 8 Go to Step 9 8 1...

Page 207: ...Ensure that the paper is in good condition and is listed on the Paper Tips page as supported media quality office laser printer paper works best 2 Ensure that the printer is printing within its envir...

Page 208: ...when fed out of the others If so inspect the tray for damage ensure that the media guides are set correctly and verify that the proper media is being used 4 If media shows damage from all trays check...

Page 209: ...the paper is in good condition and is the correct type for the printer See Media and Tray Specifications on page 1 18 for the correct media types sizes and weights for each tray 2 Ensure the printer i...

Page 210: ...IS web server the printer may be Off on a different network or the host is not networked correctly Try Steps b through f to correct the problem If you make any changes to the network try printing the...

Page 211: ...it 8 Try printing again using the TextEdit tool located at the Applications folder Once you have opened a document or created a new document select Print from the File menu Click on the Printer pull d...

Page 212: ...est on the TCP IP connection Ethernet Port and displays the results If no errors are detected the message Network diagnostics completed No problem detected displays along with options for Help or prin...

Page 213: ...ss at the MS_DOS command prompt and then press Enter If the number of packets sent and received match the Ethernet Port is functional If the request times out and fails to reply either the cable or th...

Page 214: ...alk initialization and runtime events The logs can also be accessed remotely via CentreWare IS The logs list events chronologically Each log is limited in length when the log is full the printer stops...

Page 215: ...ps as necessary 1 Verify that the printer is Ready To Print 2 Insert the Phaser 6300 6350 6360 Installer and Utilities CD ROM into the computer 3 If the installer autoruns exit the installer window 4...

Page 216: ...4 28 Phaser 6300 6350 6360 Service Manual General Troubleshooting...

Page 217: ...5 Chapter Print Quality Troubleshooting In this chapter Print Quality Problems Overview Test Prints Engine Test Print Print Quality Troubleshooting...

Page 218: ...ch the printer is operating Compare this to the Environmental Specifications on page 1 16 Temperature and humidity extremes can adversely effect the xerographic and fusing characteristics of the print...

Page 219: ...nt Quality Problems pages or a specific print quality troubleshooting procedure for more information Developer Assembly Blank Prints Light Prints Uneven Density Voids White spots Streaks Dark light Re...

Page 220: ...tem Component Distance between Defects Developer Assembles Magnetic Mag Roller YMCK 34 mm 1 34 in Imaging Unit Drum Charge RTC Rollers 31 mm 1 22 in OPC Drum Rollers 74 mm 2 91 in IDT Rollers 132 mm 5...

Page 221: ...troubleshooting problems This section shows how to select and analyze test prints On the Control Panel select Troubleshooting select Service Tools and then Service Test Pages Test Print 1 CMYK Sample...

Page 222: ...rint Quality Troubleshooting Test Print 2 RGB Test Print This page consists of 80 solid fill in RGBK Bands Analyzing the Test Print Wrinkling Creases Roller marks Scratches Cold Offset s6360 102 Xerox...

Page 223: ...Color Laser Printer Service Manual 5 7 Print Quality Troubleshooting Test Print 3 Test Patterns s6360 103 1 2 3 4 5 6 6 6 6 Phaser 6360DP Phaser 6360DP Xerox Phaser 6360DP Service Prints Page 3 3 Med...

Page 224: ...es should match up as shown below Vertical printing issues are corrected automatically when the Color Registration page is printed 3 Uniform RGB The secondary color squares should be uniformly colored...

Page 225: ...oubleshooting 600 x 600 Test Print This test print is used to verify margins and color registration The colors should be aligned vertically and horizontally Correctly Aligned Registration Example s636...

Page 226: ...ngine Test print If the print is successfully printed focus on the Image Processor Board or its components RAM Hard Drive Configuration Card etc If the print fails refer to Section 4 for print engine...

Page 227: ...ng Unit PL6 1 1 Developer Assemblies PL7 1 17 20 Laser Unit PL6 1 2 Transfer Roller PL5 1 4 HVPS PL9 1 21 Engine Control Board PL9 1 16 Troubleshooting Procedure Table Step Actions and Questions Yes N...

Page 228: ...lors only one color and only CMY color If CMY color only is bad black is good this is most likely the root cause Does the image quality improve Complete Go to Step 8 8 Replace the Developer Assemblies...

Page 229: ...d color Troubleshooting Reference Table Applicable Parts Example Print Imaging Unit PL6 1 1 Developer Assemblies PL7 1 17 20 Laser Unit PL6 1 2 Engine Control Board PL9 1 16 Toner Supply Housing Assem...

Page 230: ...ions or debris Go to Step 6 6 Warning Turn printer power Off and disconnect the AC power cord before proceeding with the following checks Check the affected colors connection between the HVPS and Hous...

Page 231: ...Laser and the Imaging Units Remove any obstruction Go to Step 2 2 Replace the Imaging Unit page 8 7 Did the image quality improve Complete Go to Step 3 3 Replace the Transfer Roller page 8 7 Did the...

Page 232: ...es the output match the example on page 5 9 Replace the Image Processor Board page 8 99 Go to Step 2 2 Block the laser path with a sheet of paper Does the image change Replace the Engine Control Board...

Page 233: ...maging Unit page 8 7 Is the problem resolved after replacing the Imaging Unit Complete Go to Step 2 2 Replace the Transfer Roller page 8 7 Did the imaging quality improve Complete Go to Step 3 3 Warni...

Page 234: ...Example Print Imaging Unit PL6 1 1 Fuser PL5 1 1 Transfer Roller PL5 1 4 Laser Unit PL6 1 2 HVPS PL9 1 21 Image Processor Board PL9 1 3 Engine Control Board PL9 1 16 Troubleshooting Procedure Table S...

Page 235: ...age 8 111 Does the image quality improve if the HVPS is replaced Complete Go to Step 7 7 Replace the Laser Unit page 8 77 Does the image quality improve if the Laser Unit is replaced Complete Replace...

Page 236: ...leshooting Reference Table Applicable Parts Example Print Imaging Unit PL6 1 1 Fuser PL5 1 1 Transfer Roller PL5 1 4 Developer Frame Assembly PL7 1 1 Engine Control Board PL9 1 16 Troubleshooting Proc...

Page 237: ...sembly page 8 79 Using a lint free cloth carefully clean the Laser window and between each Developer Assembly Does the image quality improve Complete Go to Step 6 6 Replace the Developer Frame Assembl...

Page 238: ...rounding is normal The whiter and glossier the paper the more noticeable it will be Troubleshooting Reference Table Applicable Parts Example Print Imaging Unit PL6 1 1 Fuser PL5 1 1 Transfer Roller PL...

Page 239: ...Fuser page 8 7 Does the image quality improve Complete Go to Step 7 7 Check that the springs on the Housing Assembly Bias PL6 1 7 are not damaged and are correctly aligned to ensure contact with the...

Page 240: ...e can temporarily fatigue the OPC drums within the Imaging Unit and contribute to unwanted background toner Troubleshooting Reference Table Applicable Parts Example Print Imaging Unit PL6 1 1 Fuser PL...

Page 241: ...Does the image quality improve Complete Go to Step 6 6 Replace the Fuser page 8 7 Does image quality improve Complete Go to Step 7 7 Replace the Laser Unit page 8 77 Does the image quality improve Com...

Page 242: ...ction limiting color to max 240 Other graphic applications can exceed 240 Note For Phaser 6350 and 6360 configurations printing color at 36 ppm and above limits color coverage to a maximum of 200 Try...

Page 243: ...to Step 5 5 Replace the LVPS page 8 100 Does the image quality improve Complete Go to Step 6 6 Print a Status page do the temperature and humidity values reported seem to agree with the actual condit...

Page 244: ...s Yes No 1 Is the problem resolved by running Remove Print Smears from the Troubleshooting Print Quality Problems menu Is the problem resolved by changing the paper type setting on the printer Hot off...

Page 245: ...or PL5 2 19 Transfer Roller PL5 1 4 HVPS PL9 1 21 Image Processor Board PL9 1 3 Engine Control Board PL9 1 16 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Reseat the Imaging Uni...

Page 246: ...eservoir and other problems If the problem appears in a single color check the affected color s developer for toner accumulation at either end Clean if necessary If the problem doesn t clear replace t...

Page 247: ...tributes to the repeating defect Discuss daily usage patterns with the customer Questions such as daily print volume frequency of use and average coverage can reveal high volume usage patterns High vo...

Page 248: ...monochrome have the customer select Black White Color Correction mode in the printer driver 6360 only Note In some cases it may be necessary to adjust the usage pattern and replace the Developers in...

Page 249: ...6 Chapter Adjustments and Calibrations In this chapter Calibrations Adjustments Resetting NVRAM Service Diagnostics NVRAM Utilities...

Page 250: ...primary colors cyan magenta and yellow is needed continue with the balance colors procedure Print the Color Calibration Colors Tutorial page from the printer s Control Panel Troubleshooting Print Qua...

Page 251: ...D ADC Sensor to measure the distance between black in relation to the other colors placed on the Transfer Roller The accuracy of this process is 2400 dpi four times more accurate than the manual proce...

Page 252: ...he OK button to reset the color settings to factory defaults Restore Factory Color Settings To reset settings for density and color balance to the factory default values 1 On the Control Panel select...

Page 253: ...type IPP Ethernet speed Wait Timeout Page Description Language and USB Port selection to their default values Caution Make note of the current network settings or print a Configuration page to provide...

Page 254: ...hen press the OK button 4 Select Reset PCL Setup NOW and then press the OK button to reset the defaults Resetting Control Panel Setup Values to Default 6300 6350 Only Resetting the Control Panel Setup...

Page 255: ...Panel select Troubleshooting and then press the OK button 2 Select Service Tools and then press the OK button 3 Hold down both the Up Arrow and Down Arrow buttons until the Hidden Service menu display...

Page 256: ...Engine Control Board parameters obtained from currently installed Engine Control Board to the Image Processor Board s NVRAM Use this utility to preserve existing NVRAM data in a defective Engine Cont...

Page 257: ...ons reset the developer life count only Use the utilities provided in the Hidden Service menu to reset the developer life count and install date CRU Life Read Displays current life count of the Toner...

Page 258: ...6 10 Phaser 6300 6350 6360 Color Laser Printer Service Manual Adjustments and Calibrations...

Page 259: ...7 Chapter Cleaning and Maintenance In this chapter Service Maintenance Procedures Cleaning Maintenance...

Page 260: ...ing environment Caution Never apply alcohol or other chemicals to any parts in the printer Never use a damp cloth to clean up toner If you remove the Imaging Unit place it in a light protective bag or...

Page 261: ...gn matter using a lint free cloth Thoroughly clean the entire surface of each roller by rotating the roller using the grey thumbwheel Cleaning the Developer Assemblies 1 Open Door A and Door C 2 Remov...

Page 262: ...ing fans if necessary clean dust or vacuum these areas Review proper printer operation using a customer file if possible Check with the customer regarding any special applications they may be running...

Page 263: ...reduce the amount of toner spillage and contamination 6 Remove 2 screws self tapping plastic 10 mm that secure the Top Main Cover 7 Release the 2 hooks at the rear of the cover 8 Hold Door C open slig...

Page 264: ...7 6 Phaser 6300 6350 6360 Color Laser Printer Service Manual Cleaning and Maintenance 12 Lift the cover and remove it from the printer s6360 131 Hook...

Page 265: ...r Service Manual 7 7 Cleaning and Maintenance 13 Remove the screw metal with flange 6 mm that secures the Left Side Cover 14 Release the hook on the front that holds the Left Side Cover and slide the...

Page 266: ...ntenance 15 Pull out the left and right pins that secure Door C 16 Spread the bosses on the Developer Frame Assembly guides that fit in the left and right notches of Door C and remove the door 17 Remo...

Page 267: ...S left to release the retaining hooks on the front edge of the board 20 Unplug connectors P J139 140 141 and remove the HVPS Note To avoid spilling toner do not tilt the Developer Frame Assembly backw...

Page 268: ...the Developer Frame Assembly Note Check that the toner nozzle shutter is closed If the shutter is open close it immediately 23 Holding the handle of the Developer Frame Assembly remove it upward Note...

Page 269: ...pended part for return 25 Release the left and right white stoppers for each Developer Assembly by sliding each stopper upwards to the unlock position and replace all four Developer Assemblies Note In...

Page 270: ...re the Registration Roller Note Observe the wire routing between the Registration Roller and Engine Control Board Route the wires in the same manner upon re installation 28 Disconnect the two connecto...

Page 271: ...anual 7 13 Cleaning and Maintenance 31 Replace the Imaging Unit 32 Lift the Retard Holder Assembly upward 33 Move the assembly to the right to release the Retard Roller from the frame and install the...

Page 272: ...olor Laser Printer Service Manual Cleaning and Maintenance 36 Release the 3 hooks that secure the Left Front Cover and remove 37 Release the hook that secures the nylon Stopper Strap to Door B 38 Clos...

Page 273: ...7 15 Cleaning and Maintenance 39 Remove the Spring and Link on the left side of the frame Caution As you re open the Door B latch hold Door B to prevent the door from falling open Gently lower the doo...

Page 274: ...42 Note the orientation of the Feed Roller and slide the Feed Roller left until the pin on the shaft appears and rotate the Feed Roller to remove it from the shaft Note With the Solenoid engaged the...

Page 275: ...9 Remove the Toner Cartridges 50 Replace the Left Right and Top Main Covers 51 Re install the Toner Cartridges and Top Cover 52 Reattach the power cord and switch printer power On 53 Reset the Mainten...

Page 276: ...7 18 Phaser 6300 6350 6360 Color Laser Printer Service Manual Cleaning and Maintenance...

Page 277: ...8 Chapter Service Parts Disassembly In this chapter Overview Maintenance Items and Consumables Print Engine Disassembly Optional 1100 Sheet Feeder Disassembly Optional 550 Sheet Feeder Disassembly...

Page 278: ...se are noted at the end of each disassembly procedure 6360 Parts Differences The addition of the 6360 model has added several unique parts to the Parts List In most cases these parts appear identical...

Page 279: ...d as shown in this example The Chute Assembly Out and Chute Assembly Duplex are other parent assemblies that include unique 6360 parts Parts common to all models do not include the model specific desg...

Page 280: ...witch Off the printer power and disconnect the power cord from the wall outlet 2 Remove the Imaging Unit and protect it from exposure to light by covering it with a light proof bag or by placing it in...

Page 281: ...g screw can damage tapped holes Do not use excessive force to remove or install either a screw or a printer part Warning Unplug the AC power cord from the wall outlet before removing any printer part...

Page 282: ...Type Application Shape Characteristics Self tapping plastic 1 Silver colored 2 Screw thread is coarse compared to metal screw 3 Screw tip is thin Self tapping plastic 1 Black colored 2 Screw thread is...

Page 283: ...he printer 2 Open Door A 3 Squeeze the latch at each end of the Transfer Roller and pivot the latch up 4 Lift the Transfer Roller out of the printer Imaging Unit Removal 1 Power down the printer 2 Ope...

Page 284: ...n as those components have been removed Keeping the Toner Cartridges locked into place prevents contamination of the toner system and spillage 1 Power down the printer 2 Using the lips on both sides l...

Page 285: ...lies Xerographics Development Drive Electrical For convenience it is recommended that you remove the Top Cover Imaging Unit and trays and place them where they do not interfere with the repair Note th...

Page 286: ...aution Do not expose the Imaging Unit to light for more than 10 minutes After removal cover the Imaging Unit to minimize the amount of light striking the rollers Prolonged exposure to light significan...

Page 287: ...4 Open Door C 5 Remove 2 screws self tapping plastic 10 mm that secure the Top Main Cover 6 Release the 2 hooks at the rear of the cover 7 Hold Door C open slightly Pull out and remove the Top Main C...

Page 288: ...le removing the cover Also the Upper Exit Cover is not captive to the Chute Assembly Out and can fall as the Front Cover is removed 1 Open Door B 2 Remove 2 screws self tapping plastic 10 mm that secu...

Page 289: ...r Laser Printer Service Manual 8 13 Service Parts Disassembly Control Panel PL1 1 5 1 Remove the Front Cover page 8 12 2 Release the 2 hooks that secure the Control Panel to the Front Cover s6360 126...

Page 290: ...th a metal 6 mm flange screw This is a different fastener than the one used on the Left Side Cover 1 Remove the Top Main Cover page 8 11 2 Open Door A 3 Remove the screw metal 6 mm with flange that se...

Page 291: ...e Parts Disassembly Left Side Cover PL1 1 30 1 Remove the Top Main Cover page 8 11 2 Remove the screw plastic 10 mm that fixes the Left Side Cover 3 Slide the cover rearward to release the hook on the...

Page 292: ...5 4 Open Door A 5 Open Door C 6 Pull out the left and right Studs that secure Door C 7 Spread the bosses on the Developer Frame Assembly Guides that fit in the left and right notches of Door C and rem...

Page 293: ...r Cover These models have two vents as shown in the illustration 1 Remove the Top Main Cover page 8 11 2 Remove the Right Side Cover page 8 14 3 Remove the Left Side Cover page 8 15 4 Unplug the Rear...

Page 294: ...Service Parts Disassembly Right Front Cover PL1 1 22 1 Open Door A 2 Remove the screw self tapping plastic 10 mm that secures the Right Front Cover 3 Open Door A fully and with Door B partially opened...

Page 295: ...aser 6300 6350 6360 Color Laser Printer Service Manual 8 19 Service Parts Disassembly Left Front Cover PL1 1 28 1 Open Door B 2 Release the 3 hooks that secure the Left Front Cover and remove s6360 13...

Page 296: ...300 6350 6360 Color Laser Printer Service Manual Service Parts Disassembly Front Feeder Frame Cover PL3 1 1 1 Remove Tray 2 2 Release the four hooks that secure the Front Feeder Frame Cover to the pri...

Page 297: ...ersal Tray Retard Assembly PL2 1 12 1 Remove the tray 2 Release the 2 tabs at the left and right of the Turn Chute by pushing inward and open the chute 3 Rotate the Retard Holder 90 degrees 4 Slide th...

Page 298: ...emove Tray 2 2 Push in and then down at the two recesses located at the left and right of the Feeder Chute and swing the Feeder Chute downward 3 Pull the Feeder Chute forward past the detent and then...

Page 299: ...Phaser 6300 6350 6360 Color Laser Printer Service Manual 8 23 Service Parts Disassembly Tray Rear Cover PL3 1 3 1 Pivot and lift the top of the Tray Rear Cover to remove it from the printer s6360 140...

Page 300: ...the Tray 2 Feeder 1 Remove Tray 2 2 Remove the Top Main Cover page 8 11 3 Remove the Right Side Cover page 8 14 4 Remove the Left Side Cover page 8 15 5 Remove the Rear Cover page 8 17 6 Remove the Fe...

Page 301: ...Service Parts Disassembly 13 Remove the 4 screws metal 6 mm that secure the printer frame to the LVPS Box Three of these screws are located on the rear side of the LVPS Box The forth is located in a c...

Page 302: ...14 Remove the 1 screw silver 6 mm that fixes the Power Switch Link Support Bracket and remove the bracket 15 Unplug connectors P J17 and P J47 from the Engine Control Board 16 Remove the 4 screws sel...

Page 303: ...ion Roller Assembly page 8 41 18 Loosen the Registration Chute page 8 37 to provide access to the screw metal 6 mm located directly underneath that secures the printer frame to the Tray 2 Paper Pick A...

Page 304: ...24 2 Remove the screw self tapping plastic 10 mm that secures the Paper Size Switch to the Right Feeder 3 Release the Latch and lift the Paper Size Switch from the feeder 4 Unplug connector P J471 fr...

Page 305: ...t Cover Disconnect P J17 at the Engine Control Board to provide slack in the harness then move the printer so the connector overhangs the edge of the supporting surface and squeeze the hooks to releas...

Page 306: ...sembly PL3 3 1 1 Remove the Printer Chassis page 8 24 2 Remove the plug P471 from the Paper Size Switch 3 Loosen the harness to the Paper Pick Assembly from the Feeder harness guide 4 Remove the 2 scr...

Page 307: ...Parts Disassembly No Paper Sensor PL3 3 7 1 Remove the Printer Chassis page 8 24 2 Remove the Paper Pick Assembly page 8 30 3 Unplug connector P J472 from the No Paper Sensor 4 Release the 3 hooks on...

Page 308: ...per Pick Assembly by reaching in from the front of the printer and squeezing the side hooks of the sensor 1 Remove Tray 2 2 Remove the Feeder Chute page 8 22 3 Remove the Upper Chute page 8 33 4 Relea...

Page 309: ...ervice Parts Disassembly Upper Chute PL3 3 15 1 Remove the tray 2 Release the 2 hooks that secure the Upper Chute to the Paper Pick Assembly Slide the Upper Chute first to the back release the 4 hooks...

Page 310: ...ensor Actuator PL3 3 14 1 Remove the Upper Chute page 8 33 2 Release the hook of the Upper Chute that secures the Low Paper Sensor Actuator and move the actuator in the direction of the arrow 2 to rem...

Page 311: ...Color Laser Printer Service Manual 8 35 Service Parts Disassembly Feed Roller PL3 3 18 1 Remove the tray 2 Release the locks that secure the Feed Rollers to the Feed and Nudger Shafts and then remove...

Page 312: ...ge 8 30 4 Turn the Paper Pick Assembly over 5 Release the hook that secures the No Paper Sensor Actuator to the Paper Pick Assembly 6 Pull the actuator out slightly and then shift the thin section of...

Page 313: ...rollers with a sheet of paper or other similar technique Registration Chute PL4 1 5 1 Open Door A 2 Remove the Imaging Unit 3 Remove the Registration Roller Assembly page 8 41 4 Release the sensor wi...

Page 314: ...vering the rollers with a sheet of paper or other similar technique 1 Open Door A 2 Remove the Imaging Unit 3 Remove the Registration Roller Assembly page 8 41 4 Remove the Registration Chute page 8 3...

Page 315: ...lies by covering the rollers with a sheet of paper or other similar technique 1 Open Door A 2 Remove the Imaging Unit 3 Remove the Registration Chute page 8 41 4 Remove the Registration Chute In page...

Page 316: ...Service Parts Disassembly Retard Holder Assembly PL4 1 16 1 Open the Door A 2 Remove the Transfer Roller 3 Turn the Retard Holder Assembly upward 4 Move the Retard Holder Assembly to the right to rele...

Page 317: ...Remove 4 screws self tapping plastic 10 mm that secure the Registration Roller Assembly 4 Disconnect the two connectors connected to Registration Roller Assembly 5 Move the Registration Roller Assembl...

Page 318: ...ray 1 MPT Cover outward pull out the left and right bosses to release Tray 1 MPT from the cover 3 Open Door B 4 Release the left side boss of Tray 1 MPT by rotating the Left Tray Holder clockwise to r...

Page 319: ...Disassembly Tray 1 MPT Cover PL1 1 27 1 Open Tray 1 MPT 2 Spread the right and left slots of the Tray 1 MPT Cover outward pull out the left and right bosses of Tray 1 MPT 3 Move the cover to the righ...

Page 320: ...ove the Tray 1 MPT Feed Solenoid connector P J132 from the Front Harness Guide on the right side of the printer and disconnect the connector Caution Use care when cutting the cable tie binding the har...

Page 321: ...0 Color Laser Printer Service Manual 8 45 Service Parts Disassembly 9 Remove the Spring and Link on the left side of the frame 10 Remove the Spring and Link from the right side of the printer 11 Relea...

Page 322: ...eave the spring attached to the printer 14 Remove the screw that secures the Tray 1 MPT Feed Solenoid and the ground wire to the Chute Assembly Out 15 Remove the Tray 1 MPT Feed Solenoid Replacement N...

Page 323: ...or PL5 3 14 1 Remove the Top Main Cover page 8 11 2 Remove the Left Side Cover page 8 15 3 Open Door B 4 Release the hook to remove the Stopper Strap from Door B 5 Close Door B Caution Hold the Door B...

Page 324: ...8 48 Phaser 6300 6350 6360 Color Laser Printer Service Manual Service Parts Disassembly 6 Remove the Spring and Link on the left side of the frame 7 Fully open Door B s6360 176...

Page 325: ...Parts Disassembly 8 Release the 4 hooks that secure the actuator cover to the Chute Assembly Out 9 Remove the No Paper Sensor Actuator from the notch of the Chute Assembly Out and pull out the other...

Page 326: ...r Service Manual Service Parts Disassembly 10 Release the hooks that secures the Tray 1 MPT No Paper Sensor to the Chute Assembly Out and remove the sensor with the harness 11 Unplug connector P J135...

Page 327: ...ick Roller and are removed through the openings provided in the chute A pin moulded into the roller engages a hole in the shaft 1 Remove the Left Front Cover page 8 19 2 Remove the Left Side Cover pag...

Page 328: ...8 52 Phaser 6300 6350 6360 Color Laser Printer Service Manual Service Parts Disassembly 6 Remove the Spring and Link on the left side of the frame 7 Fully open Door B s6360 176...

Page 329: ...the hook that holds the left side Roll Core on the shaft move the Roll Core to the left 9 Move the Feed Roller left until the pin on the shaft appears and remove the Feed Roller Replacement Note With...

Page 330: ...assembly Chute Assemblies Full Stack Sensor PL5 4 1 1 Remove the Front Cover page 8 12 2 Unplug connector P J134 from the Full Stack Sensor 3 Lift the actuator to clear the sensing area and release th...

Page 331: ...nter Service Manual 8 55 Service Parts Disassembly Full Stack Actuator PL5 4 2 1 Remove the Front Cover page 8 12 2 Bend the middle of the Full Stack Actuator somewhat and remove the left and right en...

Page 332: ...Laser Printer Service Manual Service Parts Disassembly Duplex Jam Sensor PL5 4 1 and Actuator PL5 4 13 1 Open Tray 1 MPT 2 Open Door B 3 Release the 3 hooks that secure the Duplex Jam Sensor Holder to...

Page 333: ...assembly 4 Unplug connector P J133 from the Duplex Jam Sensor 5 Release the 3 hooks that secure the Duplex Jam Sensor to the holder 6 Press the shaft of the actuator through the 2 holes in the holder...

Page 334: ...350 6360 Color Laser Printer Service Manual Service Parts Disassembly 7 Remove the spring from the actuator Replacement Note Verify the proper orientation attachment of the spring and function of the...

Page 335: ...xit Gear that secures it to the Duplex Roller and remove it 5 Remove the two Gear 41s 6 Remove the two screws silver 6mm that secure the Gear Cover and remove the two Gears 40 66H that engage the Dupl...

Page 336: ...er page 8 71 11 Remove the Chute Assembly Out page 8 62 12 Remove a screw silver provided with external tooth washer 5 mm that secures the ground wire on the right side of the bottom plate 13 Unplug c...

Page 337: ...Phaser 6300 6350 6360 Color Laser Printer Service Manual 8 61 Service Parts Disassembly s6360 188...

Page 338: ...ver page 8 14 6 Remove the Left Side Cover page 8 15 7 Remove Tray 1 MPT page 8 42 8 Remove the Tray 1 MPT Cover page 8 43 9 Remove the screw metal with tooth washer 5 mm that secures the Tray 1 Feed...

Page 339: ...P J22 from the Engine Control Board and remove the harnesses from the Front Harness Guide Note If removing the Chute Assembly In also unplug connectors P J36 P J48 and P J52 and remove these harnesses...

Page 340: ...l Service Parts Disassembly 12 Remove the Link Spring from the left side of the printer 15 Remove the boss from the hole of the center of the Link on the left side of the printer 16 Release the hook t...

Page 341: ...ecure the Right and Left Pivot Shafts from the underside of Chute Assembly Out 18 Close Door A if open 19 Holding the Chute Assembly Out push the Right and Left Pivot Shafts in by approximately half t...

Page 342: ...8 66 Phaser 6300 6350 6360 Color Laser Printer Service Manual Service Parts Disassembly 20 Release the latch of the Chute Assembly Out 21 Remove the Chute Assembly Out s6360 192...

Page 343: ...Front Cover page 8 12 2 Disconnect the Fuser Fan connector P J482 and remove the harness from the harness guide 3 Remove two screws self tapping plastic 20 mm that secure the Fuser Fan to the Chute As...

Page 344: ...1 Caution Allow adequate time for the Fuser to cool before servicing the printer 1 Open Door B 2 Lift the amber gold levers at each end of the Fuser 3 Grasp both handles and remove the Fuser Replacem...

Page 345: ...the Fuser and remove the Fuser 3 Remove the 2 hex head screws self tapping plastic 10 mm that secure the Fuser fingers 4 Remove the 2 hex head screws self tapping plastic 10 mm that secure the Fuser...

Page 346: ...Open Door B 2 Lift the locks at each end of the Fuser 3 Grasp both handles and remove the Fuser 4 From underneath the Lock reach in with needle nose pliers or similar tool and release the Spring from...

Page 347: ...Disassembly Transfer Roller PL5 1 4 Caution Allow adequate time for the Fuser to cool before servicing the printer 1 Open Door A 2 Push the levers at each side of the Transfer Roller inwards and rotat...

Page 348: ...ote The spring providing tension to the CTD ADC Sensor is not captive Use care when removing the sensor to avoid the spring falling into the printer 3 Pinch the 2 hooks that secure the CTD Toner Densi...

Page 349: ...ove the Top Main Cover page 8 11 2 Remove the Left Side Cover page 8 15 3 Open Door B 4 Remove the Fuser page 8 68 5 Release the hook to remove the Stopper Strap from Door B Caution Hold Door B after...

Page 350: ...74 Phaser 6300 6350 6360 Color Laser Printer Service Manual Service Parts Disassembly 8 Remove the Spring and Link on the left side of the frame 9 Gently lower Door B to a supporting surface s6360 17...

Page 351: ...6360 Color Laser Printer Service Manual 8 75 Service Parts Disassembly 10 Release the 3 hooks that secure the Toner Full Sensor to the Chute Assembly In 11 Open Door A 12 Remove the Transfer Roller pa...

Page 352: ...8 76 Phaser 6300 6350 6360 Color Laser Printer Service Manual Service Parts Disassembly 13 Unplug connector P J142 from the Toner Full Sensor and remove it s6360 168...

Page 353: ...e 8 111 6 Remove the 2 wires from the harness guide on the CRUM Reader 7 Disconnect P J342 from the CRUM Reader on the left side and remove the harness from the guide at the forward end of the CRUM Re...

Page 354: ...Front Cover page 8 19 3 Remove the Left Side Cover page 8 15 4 Remove the HVPS page 8 111 5 Remove the 2 wires from the harness guide on the Housing Assembly Bias 6 Remove the 4 screws self tapping pl...

Page 355: ...Assembly Keep the assembly vertical to reduce the amount of Toner spillage Following the repair use an approved Type II Toner Vacuum to clean spilled toner from the printer and around the work area 1...

Page 356: ...Frame Assembly to remove Replacement Note Carefully match the colors of the 4 toner nozzles to the correct positions Check that each nozzle is locked to the Developer Frame Assembly before replacing...

Page 357: ...aging Unit 3 Disconnect P J710 from the CRUM connector and remove the harness from the guide 4 Open the hook that secures the CRUM connector to its holder on the upper left side of Developer Frame Ass...

Page 358: ...flat surface with paper or other material to capture Toner spilled during the replacement procedure Following the repair use an approved Type II Toner Vacuum to clean spilled toner from within the pri...

Page 359: ...ect each Developer Assembly slot prior to installing the replacement to ensure the left and right tracking spring PL7 1 13 is securely attached to the Developer Frame Assembly There should be 2 tracki...

Page 360: ...age 8 14 3 Remove the Left Side Cover page 8 15 4 Remove the Rear Cover page 8 17 5 Remove the 2 wires red from the harness guides on the CRUM Reader 6 Remove the screw metal 6 mm and the screw self t...

Page 361: ...Reader 11 Separate the CRUM Reader from the Toner Cartridge Holders by grasping all four Toner Cartridge locks and tipping the CRUM Reader towards the center to release the hooks on the underside of...

Page 362: ...ube connections 1 Remove the CRUM Reader page 8 84 Note With the CRUM Reader removed any of the four Toner Cartridge Holders are available for removal and servicing 2 Disconnect the appropriate Toner...

Page 363: ...ted between two other colors spread the installed holders slightly as you insert the replacement Lock all four Toner Cartridge Holders into the CRUM Reader To refill the new Auger Tube run the Service...

Page 364: ...ner spillage do not disconnect the Auger Tube from the Developer Frame Assembly unless absolutely necessary to perform the repair Remove the HVPS to access the Auger Tube connections 1 Remove the CRUM...

Page 365: ...n Cover page 8 11 2 Remove the Right Side Cover page 8 14 3 Remove the Left Side Cover page 8 15 4 Remove the Rear Cover page 8 17 5 Unplug connector P J704 from the No Toner Sensor 6 Spread the 4 hoo...

Page 366: ...repair Remove the HVPS to access the Auger Tube connections Use care when handling the holder to avoid Toner leaking from the tube 1 Remove the CRUM Reader page 8 84 2 Unlock and remove the Toner Car...

Page 367: ...toner with a general purpose vacuum cleaner to avoid the risk of explosion by igniting the fine powder As an additional precaution be sure to attach a ground cable to the toner vacuum cleaner to disch...

Page 368: ...8 92 Phaser 6300 6350 6360 Color Laser Printer Service Manual Service Parts Disassembly 6 Remove the Interlock Switch from the clamp on the Toner Cartridge Holder Assembly s6360 199 P J161 P J3411...

Page 369: ...7 Remove the 4 screws 2 metal 6 mm and 2 self tapping plastic 10mm that secure the Toner Cartridge Holder Assembly 8 Remove the LVPS Fan Duct 9 Gently lift the Toner Cartridge Holder Assembly and the...

Page 370: ...14 3 Remove the four Harness Guide Clamps from the Rear Harness Guide and remove the harnesses 4 Release the clamps on the Developer Drive Assembly and remove the Interlock Switch harness 5 Remove the...

Page 371: ...8 Remove the 3 screws silver tap 10 mm that secure the Developer Drive Assembly to the printer and remove Replacement Note Position the Interlock Switch on the boss provided on the frame Also when rep...

Page 372: ...over page 8 14 3 Disconnect the Main Drive Assembly connector P J481 4 Remove the 4 screws silver tap 10 mm that secure the Main Drive Assembly to the printer 5 Remove the Main Drive Assembly Replacem...

Page 373: ...rvice Manual 8 97 Service Parts Disassembly Fuser Drive Assembly PL5 2 25 1 Remove the Top Main Cover page 8 11 2 Remove the Right Front Cover page 8 18 3 Remove the Right Side Cover page 8 14 4 Remov...

Page 374: ...ing plastic 10 mm that secure the Fuser Drive Assembly to the Chute Assembly In 7 Pull the Fuser Drive Assembly away from the frame to release the gears 8 Remove the screw silver 5 mm that secures the...

Page 375: ...y Rear Cover page 8 23 2 Remove the 6 screws that secure the Rear Panel to the printer and pull to remove 3 Transfer the installed Memory NVRAM Configuration Card and Hard Drive from the old board to...

Page 376: ...cket 7 Remove the 2 screws 1 metal 6 mm and 1 plastic 10 mm that secure the LVPS to the Toner Cartridge Holder Assembly 8 Remove the LVPS Fan Duct 9 Remove the 3 screws metal 6 mm that secure the LVPS...

Page 377: ...Phaser 6300 6350 6360 Color Laser Printer Service Manual 8 101 Service Parts Disassembly s6360 213 6 mm 6 mm 6 mm 10 mm 6 mm 6 mm 10 mm 162 164 165 163 161...

Page 378: ...Switch harness from the clamp on the LVPS 5 Release the two clamps on the Developer Drive Assembly that secure the Interlock Switch harness 6 Remove the Developer Drive Assembly page 8 94 7 Remove the...

Page 379: ...ght Side Cover page 8 14 3 Remove the Left Side Cover page 8 15 4 Remove the Rear Cover page 8 17 5 Remove 2 screws self tapping plastic 35 mm that secure the Rear Fan to the Rear Cover Replacement No...

Page 380: ...he Right Side Cover page 8 14 3 Remove the Left Side Cover page 8 15 4 Remove the Rear Cover page 8 17 5 Remove 2 screws self tapping plastic 35 mm that secure the LVPS Fan to the Rear Cover Replaceme...

Page 381: ...Right Side Cover page 8 14 3 Remove the 4 clamps that hold the harness in the Rear Harness Guide and remove the harness 4 Remove the 2 screws self tapping plastic 10 mm that secure the Rear Harness Gu...

Page 382: ...Cover page 8 14 4 Remove the Left Side Cover page 8 15 5 Remove the Rear Cover page 8 17 6 Remove the Image Processor Board page 8 99 7 Remove the Imaging Unit Note Cover the Developer Frame Assembly...

Page 383: ...Manual 8 107 Service Parts Disassembly Replacement Note Connectors P20 P21 and P30 on the Engine Control Board are not used Also in the 6360 model connector P21 has been removed from the board as show...

Page 384: ...placing the Engine Control Board either replace the NVRAM device on the new board with the one removed from the old board or restore the data saved in Step 1 by using the Restore utility included in S...

Page 385: ...Phaser 6300 6350 6360 Color Laser Printer Service Manual 8 109 Service Parts Disassembly The following figure shows the location of the Engine Control Board s NVRAM device s6360 221...

Page 386: ...Remove the Left Side Cover page 8 15 3 Press down the knob mounted on the left side of the printer to release the bracket that holds the sensor 4 Lift the bracket from the printer chassis 5 Release t...

Page 387: ...J141 4 From the left side of the printer remove the 2 screws self tapping plastic 10 mm and 3 screws metal 6 mm that secure the HVPS to the frame 5 Move the HVPS left to release the retaining hooks on...

Page 388: ...der Disassembly Docking PL12 1 1 Caution Lifting the printer requires two people Use care when removing the printer from the 1100 Sheet Feeder 1 Pull Tray 2 from the printer 2 Remove four screws that...

Page 389: ...er 6300 6350 6360 Color Laser Printer Service Manual 8 113 Service Parts Disassembly Front Covers PL12 1 6 1 Remove the trays 2 Carefully pry up from the bottom the 2 tabs that secure each cover s6360...

Page 390: ...Left Cover PL12 1 2 1 Remove the trays 2 Remove the Front Covers page 8 113 3 Remove the 5 screws metal flanged 8 mm securing the Left Cover 4 Holding both ends of the cover lift the cover and move l...

Page 391: ...Right Cover PL12 1 3 1 Remove the trays 2 Remove the Front Covers page 8 113 3 Remove the 5 screws metal flanged 8 mm securing the Right Cover 4 Holding both ends of the cover lift the cover and move...

Page 392: ...cause the procedure for removing both feet is the same the procedure to remove the right side Foot is described below 1 Remove the Front Covers page 8 113 2 Remove the Right Cover page 8 115 3 Remove...

Page 393: ...PL12 2 7 1 Remove the tray 2 Push inward on the concaved sections at the left and the right sides and swing the Feeder Chute downward 3 Release the retainer at one end of the Feeder Chute to release t...

Page 394: ...PL12 2 1 1 Remove the Front Covers page 8 113 2 Remove the Left Cover page 8 114 3 Remove the Feeder Chute page 8 117 4 Remove the Tray Rear Cover page 8 23 5 Remove 6 screws self tapping plastic 8 m...

Page 395: ...r page 8 115 3 Remove the Feeder Chute page 8 117 4 Remove the Tray Rear Cover page 8 23 Note Perform Step 5 only when removing the upper Right Feeder Assembly 5 Remove the Drive Assembly page 8 123 6...

Page 396: ...he Front Covers page 8 113 2 Remove the Right Cover page 8 115 3 Remove the Chute Assembly page 8 117 4 Remove the Tray Rear Cover page 8 23 5 Remove the Right Feeder Assembly page 8 119 6 Remove a sc...

Page 397: ...3 1 1 Separate the 1100 Sheet Feeder from the printer page 8 112 2 Remove the Front Covers page 8 113 3 Remove the Right Cover page 8 115 4 Remove connector P J83 on the upper Circuit Board HCF 5 Remo...

Page 398: ...the Front Covers page 8 113 2 Remove the Right Cover page 8 115 3 Remove all connections to the Circuit Board HCF 4 Remove the 3 screws metal 6mm that secure the Circuit Board HCF to the frame and rem...

Page 399: ...mbly PL12 3 9 1 Remove the Front Covers page 8 113 2 Remove the Right Cover page 8 115 3 Remove connector P J82 that is connected to the upper Circuit Board HCF 4 Remove the Drive Assembly harness fro...

Page 400: ...ge 8 33 7 Remove 2 screws self tapping plastic 8 mm that secure Paper Guide to the Paper Pick Assembly HCF T1 and remove the Paper Guide 8 Remove the upper Left Feeder Assembly page 8 118 9 Remove the...

Page 401: ...Disassembly 14 Disconnect the Turn Roller Clutch connector P J825 and remove the harness from the clamp 15 Remove 3 screws metal 6 mm that secure the Paper Pick Assembly HCF T1 to the frame and remov...

Page 402: ...r Pick Assembly HCF T1 page 8 124 2 Remove 9 screws metal 6 mm that secure the Top and remove it 3 Remove 2 screws self tapping plastic 8 mm that secure the Paper Pick Assembly HCF T2 Paper Guide 4 Di...

Page 403: ...Phaser 6300 6350 6360 Color Laser Printer Service Manual 8 127 Service Parts Disassembly s6360 274 P J824 P J81 P J822 P J825...

Page 404: ...6360 Color Laser Printer Service Manual Service Parts Disassembly 18 Remove three screws metal 6 mm that secure the Paper Pick Assembly HCF T2 to the frame and remove the Paper Pick Assembly HCF T2 fr...

Page 405: ...sembly No Paper Sensor PL12 5 7 1 Remove the Front Covers page 8 113 2 Remove the Right Cover page 8 115 3 Disconnect the No Paper Sensor connector P J822 4 Lift the actuator and use a small screwdriv...

Page 406: ...ter Service Manual Service Parts Disassembly Low Paper Sensor PL12 5 7 1 Remove the Paper Pick Assembly page 8 124 2 Disconnect the Low Paper Sensor connector P J823 3 Release the 3 hooks on the Low P...

Page 407: ...ervice Parts Disassembly Low Paper Sensor Actuator PL12 5 14 1 Remove the Upper Chute page 8 33 2 Turn over the Upper Chute 3 Release the hook of Upper Chute that secures the Low Paper Sensor Actuator...

Page 408: ...350 6360 Color Laser Printer Service Manual Service Parts Disassembly Feed Rollers PL12 4 19 1 Remove the tray from the printer 2 Release the lock that fixes each Feed Roller to the shaft and remove t...

Page 409: ...Pick Assembly page 8 124 2 Release the hook that secures the No Paper Sensor Actuator to the Paper Pick Assembly 3 Push the actuator shaft slightly away from the sensor to move the shaft to the large...

Page 410: ...Roller Assembly PL12 6 13 1 Remove the tray 2 Release the 2 hooks at the left and right of the Turn Chute by pushing inward and open the chute 3 Rotate the Retard Holder 90 degrees 4 Slide the Retard...

Page 411: ...Optional 550 Sheet Feeder Disassembly Docking PL11 1 1 Caution Lifting the printer requires two people Use care when removing the printer from the Feeder 1 Remove Tray 2 2 Remove four screws that sec...

Page 412: ...er Service Manual Service Parts Disassembly Right Cover PL11 1 11 1 Remove Tray 3 from the printer 2 Remove 2 screws self tapping flanged plastic 8mm that secure the Right Cover 3 Release two hooks at...

Page 413: ...Service Manual 8 137 Service Parts Disassembly Left Cover PL11 1 7 1 Remove Tray 3 from the printer 2 Remove 2 screws self tapping flanged plastic 8mm that secure the Left Cover 3 Release two hooks a...

Page 414: ...e 8 135 2 Remove the Right Cover page 8 136 3 Remove the screw metal 6 mm in the Connector Plate and the screw in the OPTFDR 1 Board 4 Remove the assembly from the Feeder 5 Disconnect the harness P J8...

Page 415: ...ly Circuit Board LTA PL11 1 10 1 Remove the Right Cover page 8 136 2 Remove all connectors on the OPTFDR 1 Board 3 Remove 2 screws metal 6 mm the secure the OPTFDR 1 Board to the bracket 4 Remove OPTF...

Page 416: ...ge 8 135 2 Remove the Right Cover page 8 136 3 Remove the screw metal 6 mm in the Connector Plate and the screw self tapping plastic 8 mm in the OPTFDR 1 Board 4 Remove the assembly from the Feeder 5...

Page 417: ...rts Disassembly Paper Size Switch PL11 2 6 1 Remove the 550 Sheet Feeder page 8 135 2 Disconnect the Paper Size Switch connector P J821 3 Remove a screw self tapping plastic 8 mm that secures the Pape...

Page 418: ...ssembly PL11 3 1 1 Remove the 550 Sheet Feeder page 8 135 2 Remove the Right Cover page 8 136 3 Remove the Left Cover page 8 137 4 Remove the Drive Assembly page 8 147 5 Remove two long screws and fiv...

Page 419: ...rinter Service Manual 8 143 Service Parts Disassembly 6 Remove the sensor connectors P J81 P J85 on the OPTFDR 1 Board 7 Remove 4 screws self tapping plastic 8 mm that secures the Paper Pick Assembly...

Page 420: ...eet Feeder page 8 135 2 Remove the Right Cover page 8 136 3 Remove the Left Cover page 8 137 4 Remove the Drive Assembly page 8 147 5 Remove Paper Pick Assembly page 8 142 6 Disconnect the No Paper Se...

Page 421: ...r Sensor PL11 3 7 1 Remove the 550 Sheet Feeder page 8 135 2 Remove the Right Cover page 8 136 3 Remove the Left Cover page 8 137 4 Remove the Upper Chute page 8 33 5 Remove two long screws and five s...

Page 422: ...haser 6300 6350 6360 Color Laser Printer Service Manual Service Parts Disassembly 6 Disconnect the Low Paper Sensor connector P J823 7 Release the three hooks and remove the Low Paper Sensor s6360 239...

Page 423: ...bly Drive Assembly PL11 3 15 1 Remove the Right Cover page 8 136 2 Disconnect the Drive Assembly connector P J82 from the OPTFDR 1 Board 3 Remove the Drive Assembly harness from the harness guides 4 R...

Page 424: ...ual Service Parts Disassembly Low Paper Sensor Actuator PL11 3 16 1 Remove the Upper Chute page 8 33 2 Turn over Upper Chute 3 Release the hook that secures the Low Paper Sensor Actuator and remove th...

Page 425: ...Color Laser Printer Service Manual 8 149 Service Parts Disassembly Feed Rollers PL11 3 20 1 Remove the tray from the printer 2 Release the lock that fixes Nudger Roller to the shaft and remove the Nu...

Page 426: ...r PL11 3 22 1 Remove the 550 Sheet Feeder page 8 135 2 Remove the Right Cover page 8 136 3 Remove the Left Cover page 8 137 4 Remove the Drive Assembly page 8 147 5 Remove Paper Pick Assembly page 8 1...

Page 427: ...bly 8 Release the hook that secures the No Paper Sensor Actuator to the Paper Pick Assembly 9 Push the actuator shaft slightly away from the sensor to move the shaft to the larger opening in the slot...

Page 428: ...Roller Assembly PL11 4 12 1 Remove the tray 2 Release the 2 hooks at the left and right of the Turn Chute by pushing inward and open the chute 3 Rotate the Retard Holder 90 degrees 4 Slide the Retard...

Page 429: ...9 Chapter Parts List In this chapter Serial Number Format Using the Parts List Print Engine Parts Optional 550 Sheet Feeder Optional 1100 Sheet Feeder Xerox Supplies and Accessories Service Kits...

Page 430: ...l number in the barcode The barcode does not include a field identifier The nine digit serial number format PPPRSSSSS where PPP Is the alphanumeric Product Code R Is the numeric revision digit Changes...

Page 431: ...der 4 Parts throughout this manual are referenced PL For example PL3 1 10 means the part is item 10 of Parts List 3 1 5 In the exploded view diagrams a black triangle preceding a number followed by a...

Page 432: ...e Manual Parts List Print Engine Parts Parts List 1 1 Covers s6360 288 1 with 2 3 17 with 18 19 31 25 with 26 27 8 with 9 16 6 with 7 2 2 5 4 7 9 10 9 10 16 18 19 31 20 21 24 26 27 28 29 23 22 21 14 1...

Page 433: ...Top Door C with 9 16 6300 6350 Cover Assy Top Door C with 9 16 6360 9 Spring L R 10 Plunger 11 Cover Top Phd 12 Latch Top L 13 Shaft Latch 14 Latch Top Ir R 15 Latch Top R 16 Spring Stopper Bottom 17...

Page 434: ...6 Phaser 6300 6350 6360 Color Laser Printer Service Manual Parts List Parts List 2 1 Tray 2 1 with 2 27 12 with 13 16 3 4 5 7 9 10 11 20 21 4 6 8 17 13 14 15 27 16 22 23 24 25 23 2 26 26 s6360 289 Fro...

Page 435: ...e Side Assy L 6 Gear Manual 7 Guide Side Assy R 8 Guide End Assy 9 Actuator Guide End 10 Actuator Size 11 054E27130 Chute Turn 12 Part of Paper Feed Roller Kit Universal Tray Retard Roller Assy with 1...

Page 436: ...9 8 Phaser 6300 6350 6360 Color Laser Printer Service Manual Parts List Parts List 3 1 Feeder 1 3 Ref PL3 3 1 Ref PL3 2 Ref PL3 2 1 6 s6360 290 7 with 2 5 PL3 2 PL3 3 3 4 5 2 Front...

Page 437: ...3 1 Feeder 1 3 Service Parts List ID No Part Number Name Description 1 802E76632 Frame Feeder Front 2 054K28372 Feeder Chute Assy 3 802E78002 Cover Paper Tray Rear 4 Frame Feeder Bottom Rear 5 Frame...

Page 438: ...9 10 Phaser 6300 6350 6360 Color Laser Printer Service Manual Parts List Parts List 3 2 Paper Feeder 2 3 s6360 291 2 6 5 P471 P171 J17 3 4 4 7 4 4 10 8 11 Front...

Page 439: ...Service Parts List ID No Part Number Name Description 1 2 Feeder L 3 003E56900 Stopper Paper Tray 4 017E96630 Printer Feet 4 ea per order 5 110K12160 Paper Size Switch 6 Feeder R 7 S W Holder 8 Power...

Page 440: ...nter Service Manual Parts List Parts List 3 3 Paper Feeder 3 3 s6360 292 2 3 4 3 3 13 22 23 14 15 16 16 17 18 18 12 10 1 1 9 8 8 5 6 19 20 21 16 1 with 2 21 23 J471 J47 J474 P472 P473 J473 J472 P474 7...

Page 441: ...ler In 7 130E87090 Sensor Photo Low Paper No Paper Sensor 8 Gear Feed 2 9 Gear Idler Feed 10 Part of Spring Kit Spring Feed H 11 Solenoid Feed 12 Gear Feed H2 13 Gear Feed H1 14 Part of Actutor Kit Ac...

Page 442: ...Laser Printer Service Manual Parts List Parts List 4 1 Retard and Registration Assemblies PL4 2 1 1 2 21 4 5 6 14 15 16 17 18 P181 J181 J192 J19 P192 J190 P190 J18 20 with 1 6 13 with 14 17 19 s6360...

Page 443: ...Spring Sensor Regi 3 130E87090 Sensor Photo Registration Sensor 4 Harness Assy Regi SNS J18 J181 5 Chute Regi In 6 Chute Cover Media 7 8 9 10 11 12 13 019K07120 Tray 1 MPT Retard Roller Assembly with...

Page 444: ...er 6300 6350 6360 Color Laser Printer Service Manual Parts List Parts List 4 2 Registration Roller Assembly Front 15 12 13 14 5 6 7 9 8 5 10 11 1 with 2 17 12 s6360 294 3 2 16 4 16 2 J192 J190 17 J19...

Page 445: ...87 00 054K31053 Registration Roller Assy with 2 15 6300 6350 Registration Roller Assy with 2 17 6360 2 Spring Regi 3 Roll Regi Metal 4 Roll Regi Rubber 5 Bearing 6 Bearing Metal R 7 Clutch Regi 8 Gear...

Page 446: ...9 18 Phaser 6300 6350 6360 Color Laser Printer Service Manual Parts List Parts List 5 1 Chute Assembly In and Out Front 2 3 4 5 6 7 8 1 with 2 3 6 7 9 Ref PL5 2 1 Ref PL5 3 1 s6360 295...

Page 447: ...0035 115R00036 115R00055 115R00056 Fuser Assy 110V with 2 3 6300 6350 Fuser Assy 220V with 2 3 6300 6350 Fuser Assy 110V with 2 3 6360 Fuser Assy 220V with 2 3 6360 2 Part of Actuator Kit Actuator Exi...

Page 448: ...Service Manual Parts List Parts List 5 2 Chute Assembly In Front Toner Full Sensor s6360 296 2 3 4 2 3 8 9 10 11 12 13 15 16 17 19 18 22 23 26 31 27 28 24 5 6 7 P136 J136 P142 J521 J52 J142 J235 P521...

Page 449: ...Pinch Dup 10 Chute Dup In 11 Latch L 12 Part of Spring Kit Spring Latch 13 Spring BTR L 14 15 Spring Pinch T 16 Roll Pinch Turn 17 Chute Turn In 18 Part of Spring Kit Spring ADC 19 019K07146 CDT ADC S...

Page 450: ...5 3 Chute Assembly Out Tray 1 MPT No Paper Sensor s6360 297 Front 32 2 27 31 33 34 28 3 4 6 5 4 7 8 9 11 12 15 36 37 37 13 16 17 18 38 38 19 20 19 17 21 29 10 11 10 5 26 30 Ref PL5 4 J220 J133 J482 J1...

Page 451: ...T 11 Part of Spring Kit Spring N F MPT 12 Follower R 13 Follower L 14 130E87090 Sensor Photo No Paper MPT 15 Part of Actuator Kit Actuator No Paper MPT 16 Bearing 17 Cam MPT 18 Shaft MPT 19 Roll Core...

Page 452: ...lor Laser Printer Service Manual Parts List Parts List 5 4 Chute Assembly Duplex Full Stack Sensor Front 10 7 6 26 8 9 9 11 12 13 14 15 16 7 23 5 2 4 3 18 19 26 22 21 20 J501 P134 P133 1 1 Jam Sensor...

Page 453: ...127K49770 Duplex Motor Assy 6300 6350 Duplex Motor Assy 6360 6 Part of Gear Kit Gear 52 7 Gear 40 66h 8 Bearing 9 Gear Exit dup 10 Gear 41 11 Chute Dup Out 12 Holder Sensor Dup 13 116 1421 00 Actuator...

Page 454: ...9 26 Phaser 6300 6350 6360 Color Laser Printer Service Manual Parts List Parts List 6 1 Xerographics J151 J15 3 4 5 6 4 2 7 1 Ref PL7 1 s6360 299 Front...

Page 455: ...arts List ID No Part Number Name Description 1 108R00645 Imaging Unit PHD 2 116 2003 00 062K17233 Laser Unit ROS 6300 6350 Laser Unit ROS 6360 3 962K09390 Harness Assy Ros J15 J151 4 Part of Spring Ki...

Page 456: ...28 Phaser 6300 6350 6360 Color Laser Printer Service Manual Parts List Parts List 7 1 Development 1 2 2 3 4 5 6 5 6 7 8 9 10 11 12 16 15 14 22 13 13 17 J710 J484 18 19 20 21 1 with 2 16 s6360 300 Fron...

Page 457: ...ss Assy PHD2 J484 J710 8 Frame Deve 9 Cover Assy Frame 10 Gear Assy Duct 11 Spring R 12 Stopper Deve R 13 809E58680 Spring Tracking Qty 1 14 Shutter Duct 15 Spring Shutter Duct 16 Nozzle Assy Duct 17...

Page 458: ...ner Sensor 5 Front J512 M J511 Y J513 C J514 K P701 Y P341 J341 J3411 J34 P3411 J342 J704 P514 P513 P512 P511 J51 J703 J702 J701 P342 P702 M P703 C P704 K 6 7 13 14 15 17 18 20 19 21 16 19 12 with 13...

Page 459: ...e Assy Black with 5 7 6300 6350 Holder Toner Cartridge Assy Black with 5 7 6360 5 130E88130 Sensor No Toner 6 849E04740 Switch Bracket Toner CTG IN 7 020E36250 Actuator Toner CTG IN 8 See page 9 60 To...

Page 460: ...9 32 Phaser 6300 6350 6360 Color Laser Printer Service Manual Parts List Parts List 8 1 Drive s6360 302 2 P481 P491 1 3 3 Front...

Page 461: ...Parts List Parts List 8 1 Drive Service Parts List ID No Part Number Name Description 1 116 2019 00 007K94361 Developer Drive Assembly 6300 6350 Developer Drive Assembly 6360 2 116 2020 00 007K94351 M...

Page 462: ...0 6350 6360 Color Laser Printer Service Manual Parts List Parts List 9 1 Electrical 4 12 13 11 6 7 10 6 13 14 15 16 17 18 19 20 21 9 9 J160 CN1 J161 P144 28 30 2 29 31 P27 s6360 303 3 2 28 31 25 26 27...

Page 463: ...Board 13 019E49010 Clamp Guide Harness 14 Guide Harness R 15 Guide Harness F 16 116 2036 00 604K38453 Engine Control MCU Circuit Board with 17 6300 6350 Engine Control MCU Circuit Board with 17 6360...

Page 464: ...8 P13 P47 P60 P17 J60 J163 P161 P166 P163 P167 P165 P164 P162 P141 P160 P16 P24 P154 P34 P191 P19 P18 P20 P21 P30 P22 P51 P36 P61 P14 P311 P31 P15 P140 P139 Ref PL9 1 21 Ref PL9 1 6 Ref PL9 1 16 J61 J...

Page 465: ...it Harness Assy LV J61 J165 3 Part of Wiring Harness Kit Harness Assy LV RPG J164 J311 4 Part of Wiring Harness Kit Harness Assy TMP J24 J231 5 Part of Wiring Harness Kit Harness Assy HVPS J16 J141 6...

Page 466: ...ts List Optional 550 Sheet Feeder Parts List 11 1 550 Sheet Feeder 1 2 P83 P80 P86 P84 P81 J171 J83 P172 J84 P85 P82 1 with 2 17 PL11 2 11 4 8 with 9 10 3 4 2 2 5 6 7 9 10 17 11 12 13 14 2 2 15 16 Ref...

Page 467: ...ith 2 17 PL11 2 11 4 2 Screw Joint 3 Cover Front 4 Frame Assy Top Front 5 Frame Assy Top Rear 6 Part of Wiring Harness Kit Harness Assy OPFREC J83 J171 7 Plate Connector 8 PWB Assy with 9 10 9 Plate P...

Page 468: ...9 40 Phaser 6300 6350 6360 Color Laser Printer Service Manual Parts List Parts List 11 2 550 Sheet Feeder 2 2 3 4 4 4 4 2 7 6 8 P821 J821 J80 1 with 2 4 5 with 4 6 7 s6360 306 Front...

Page 469: ...heet Feeder 2 2 Service Parts List ID No Part Number Name Description 1 Feeder Assy Left with 2 4 2 Housing Left 3 003E56900 Stopper Paper Tray 4 017E96630 Printer Feet 4 ea per order 5 Feeder Assy Ri...

Page 470: ...Parts List Parts List 11 3 Tray 3 Paper Pick Assembly 2 3 4 3 3 13 14 17 15 18 18 19 20 20 12 10 11 9 8 8 5 6 21 22 24 25 26 18 1 with 2 14 16 23 26 J824 P824 P825 J823 J85 J822 J81 J82 P822 P823 J82...

Page 471: ...130E87090 Sensor Photo No Paper Low Paper Sensor 8 Gear Feed2 9 Gear Idler Feed 10 Part of Spring Kit Spring Feed H 11 Solenoid Feed 12 Gear Feed H2 13 Gear Feed H1 14 Gear 24 15 Drive Assy 16 Part of...

Page 472: ...r 6300 6350 6360 Color Laser Printer Service Manual Parts List Parts List 11 4 Universal Paper Tray 1 with 2 27 12 with 13 16 3 4 5 7 9 10 11 20 21 4 6 8 17 13 14 15 27 16 22 23 24 25 23 2 26 26 s6360...

Page 473: ...N F 5 Guide Assy Side L 6 Gear Manual 7 Guide Assy Side R 8 Guide Assy End 9 Actuator Guide End 10 Actuator Size 11 054E27130 Chute Turn 12 Part of Paper Feed Roller Kit Retard Assy with 13 16 13 Rol...

Page 474: ...6360 Color Laser Printer Service Manual Parts List Optional 1100 Sheet Feeder Parts List 12 1 1100 Sheet Feeder Covers Ref PL12 6 1 1 with 2 14 PL12 2 12 6 2 3 4 4 8 12 11 7 7 7 8 7 s6360 309 9 9 6 6...

Page 475: ...t Number Name Description 1 059K59800 1100 Sheet Feeder with 2 12 PL12 2 PL12 6 2 802K77363 Cover Left 3 802K77352 Cover Right 4 417W41449 Caster Non locking 5 6 Cover Front 7 Screw Joint 8 417W41349...

Page 476: ...ser 6300 6350 6360 Color Laser Printer Service Manual Parts List Parts List 12 2 Feeders s6360 310 Ref PL12 4 1 Ref PL12 5 1 1 with 2 3 4 with 5 6 4 with 5 6 1 with 2 3 3 3 2 7 5 6 8 8 7 P821 2 5 6 P8...

Page 477: ...st Parts List 12 2 Feeders Service Parts List ID No Part Number Name Description 1 Feeder Assy Left with 2 3 2 Guide Cst L 3 003E56900 Stopper Paper Tray 4 Feeder Assy Right with 5 6 5 Guide Cst R 6 1...

Page 478: ...rinter Service Manual Parts List Parts List 12 3 Harness P824 J85 J822 J821 J80 J81 J823 P824 P825 J85 J822 J821 J80 J81 J823 P83 P80 P84 J84 J172 J83 J82 P81 P86 P82 P85 J83 4 5 6 7 P825 5 6 7 8 8 9...

Page 479: ...Number Name Description 1 Part of Wiring Harness Kit Harness Assy OPFREC2 J83 J172 2 Spacer 3 960K03290 Circuit Board HCF OPTFDR 2 PWBA 4 Harness Assy OPF23 J83 J84 5 Harness Assy SIZE2 J80 J821 6 Har...

Page 480: ...r Printer Service Manual Parts List Parts List 12 4 Paper Pick Assembly HCF T1 2 3 4 3 3 13 14 16 17 17 18 19 19 12 10 11 9 8 8 5 6 20 21 22 17 1 with 2 18 20 22 J824 P822 J825 15 P823 7 No Paper Sens...

Page 481: ...4 Clutch Assy 5 Gear Idle 21 29 6 Stopper Clutch 7 130E87090 Sensor Photo No Paper Low Paper Sensor 8 Gear Feed2 9 Gear Idler Feed 10 Part of Spring Kit Spring Feed H 11 Solenoid Feed 12 Gear Feed H2...

Page 482: ...r Printer Service Manual Parts List Parts List 12 5 Paper Pick Assembly HCF T2 s6360 313 2 3 4 3 3 13 15 16 16 17 18 18 12 10 11 9 8 8 19 20 16 1 with 2 17 19 21 J824 P822 J825 14 P823 5 6 7 No Paper...

Page 483: ...earing F6xL8 Metal 4 Clutch Assy 5 Gear Idle 21 29 6 Stopper Clutch 7 130E87090 Sensor Photo No Paper Low Paper Sensor 8 Gear Feed2 9 Gear Idler Feed 10 Spring Feed H 11 Solenoid Feed 12 Gear Feed H2...

Page 484: ...r 6300 6350 6360 Color Laser Printer Service Manual Parts List Parts List 12 6 Universal Paper Tray 1 with 2 27 12 with 13 16 3 4 5 7 9 10 11 20 21 4 6 8 17 13 14 15 27 16 22 23 24 25 23 2 26 26 s6360...

Page 485: ...ide Assy Side L 6 Gear Manual 7 Guide Assy Side R 8 Guide Assy End 9 Actuator Guide End 10 Actuator Size 11 054E27130 Chute Turn 12 Part of Paper Feed Roller Kit Universal Retard Roller Assy with 13 1...

Page 486: ...00 6360 World Kit 061 4511 00 650K27610 6360 Main Shipping Box 004 5506 00 004 5721 00 6360 Repackaging Kit 065 0637 00 604K48010 6360 Repackaging Kit High Cap Feeder 675K31138 Repackaging Kit 550 She...

Page 487: ...Sheet Feeder Casters Non Locking 417W41449 1100 Sheet Feeder Casters Locking 417W41349 550 Sheet Feeder w Tray 097S03378 Wireless Network Adapter with N A Power Converter 110V 097S03740 Wireless Netw...

Page 488: ...Magenta Toner Cartridge High Capacity 6350 10K Magenta Toner Cartridge High Capacity 6360 12K Magenta Toner Cartridge Metered 6300 6350 10K Magenta Toner Cartridge Metered 6360 12K 106R01074 106R0121...

Page 489: ...e Name Description Quantity PL2 1 12 Universal Retard Roller Assembly 1 PL3 3 18 Feed Rollers 2 071 0942 00 Installation Instructions 1 Spring Kit Contents 116 2031 00 or 604K38480 Part Reference Name...

Page 490: ...4363 00 For 6360 models use P N 604K48020 Sensor Actuator Kit Contents 116 2032 00 or 604K38490 Part Reference Name Description Quantity PL3 3 14 Low Paper Sensor Actuator 2 PL3 3 20 No Paper Sensor...

Page 491: ...Screw Deltite S 4 112W27698 SEMS Machine Screw 2 158W35878 Screw DEL TP 2 153W17888 Screw Tap WP 2 153W27878 Screw Tap BIND 4 153W28078 Screw Tap BIND 8 826E10100 Screw Set 2 826E12480 Screw M3X6B 6 8...

Page 492: ...ADC J36 J136 J162 J361 1 PL5 2 30 Harness Assy TNRFULL FSR J52 J142 J521 1 PL5 3 28 Harness Assy FRONT DUP J13 P132 J133 J134 J135 P501 1 PL7 2 18 Harness Assy TNR J51 J342 P511 P512 P513 P514 J701 J7...

Page 493: ...10 Chapter Wiring Diagrams In this chapter Plug Jack Locator Diagrams Wiring Diagrams Print Engine Wiring Diagrams 1100 Sheet Feeder Wiring Diagrams 550 Sheet Feeder Wiring Diagrams...

Page 494: ...ONT DUP Harness 14 3 G 142 Connects the Engine Control Board and Image Processor Board 15 3 F 142 Connects the Engine Control Board and Laser Unit Harness 16 3 F 142 Connects the Engine Control Board...

Page 495: ...s the HVPS and Wire Assembly Regi 141 3 E 135 Connects the HVPS and HVPS Harness 142 2 E 122 Connects the Toner Full Sensor and TNR FULL FSR Harness 144 2 H 121 Connects the EEPROM Board and EEPROM Ha...

Page 496: ...MOT Harness 484 2 E 119 Connects the PHD2 Harness and FAN PHD MOT Harness 491 2 H 123 Connects the Developer Motor and FAN PHD MOT Harness 501 1 C 107 Connects the Duplex Motor and FRONT DUP Harness...

Page 497: ...maps indicate the location of key connections within the printer Connections are referenced by their P J designation Map 1 Xerographics A 102 103 104 105 106 107 108 109 110 111 112 113 114 115 101 B...

Page 498: ...6360 Service Manual Wiring Diagrams Map 2 LVPS and Drive 710 484 151 144 491 481 521 142 361 136 A 117 118 119 120 121 122 123 124 125 126 127 128 129 130 116 B C D E F G H I J K L 161 166 163 167 165...

Page 499: ...Diagrams Map 3 Engine Control Board 141 A 132 133 134 135 136 137 138 139 140 141 142 143 144 145 131 B C D E F G H I J K L 192 190 910 120 920 181 52 48 13 47 60 17 16 24 154 34 191 19 18 20 21 30 22...

Page 500: ...Phaser 6300 6350 6360 Service Manual Wiring Diagrams Map 4 Tray 2 Paper Pick Assembly CN1 473 472 474 471 171 A 147 148 149 150 151 152 153 154 155 156 157 158 159 160 146 B C D E F G H I J K L s6360...

Page 501: ...tch and SIZE2 Harness 822 G 307 Connects the No Paper Sensor and OPFDR2 Harness 823 F 307 Connects the Low Paper Sensor and LOWP Harness 824 H 308 Connects the Feed Solenoid and OPFDR2 Harness 825 F 3...

Page 502: ...anual Wiring Diagrams 1100 Sheet Feeder Plug Jack Locator 822 824 825 821 823 172 83 80 86 84 81 85 82 83 80 86 84 81 85 82 A 302 303 304 305 306 307 308 309 310 311 312 313 314 315 301 B C D E F G H...

Page 503: ...TFDR Board and OPFREC Harness 84 I 205 Connects the OPTFDR Board and OPFPLG2 Harness 85 J 204 Connects the OPTFDR Board and OPFDR Harness 86 I 205 Not Connected 171 G 208 Connects the Optional Feeder...

Page 504: ...6350 6360 Service Manual Wiring Diagrams 550 Sheet Feeder Plug Jack Locator A 202 203 204 205 206 207 208 209 210 211 212 213 214 215 201 B C D E F G H I J K L s6360 331 171 822 821 824 825 172 823 83...

Page 505: ...es functional parts attached with functional parts name Denotes the control and its outline in PWB Denotes a connection between parts with harnesses or wires attached with signal name contents Denotes...

Page 506: ...ing Diagrams Denotes a Clutch or Solenoid Denotes a Motor Denotes a photo sensor I L 24VDC Denotes DC voltage when the interlock switch in Engine Control Board turns on 5VDC 3 3VDC Denotes DC voltage...

Page 507: ...Unit PL6 1 2 P J151 P J24 Humidity Sensor PL9 1 20 CN1 P J36 CTD ADC Holder PL5 2 19 P J136 LVPS PL9 1 6 P J166 Rear Fan PL1 1 19 P J161 P J163 P J167 LVPS Fan PL1 1 31 P J165 P J164 Fuser Assembly P...

Page 508: ...2 7 P J192 P J19 P J20 P J13 Duplex Motor Assembly PL5 4 5 P J13 P J501 Engine Control Board PL9 1 16 s6360 349 8 Paper Feed 12 Control Panel 10 Developer 2 2 No Toner Sensor Y PL7 2 5 P J51 CRUM Coi...

Page 509: ...13 14 15 16 17 18 P J60 1 2 3 4 SG I L_ 24VDC SG P J61 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 P J311 1 2 3 4 5 3 3V_ESS 3 3V_ESS 5V_ESS GND_ESS GND_ESS Interlock Harness PL9 1 11 5V 24V_OSC_OFF...

Page 510: ...E1 SWITCH ON L 3 3VDC SG CST1 SIZE2 SWITCH ON L 3 3VDC P J471 4 3 1 2 No Paper Sensor PL3 3 7 2 1 P J47 5 6 7 PULL UP 3 3VDC SG CST1 NO PAPER SENSED H 3 3VDC P J473 3 Low Paper Sensor PL3 3 7 2 1 P J4...

Page 511: ...8 1 1 B29 B28 B27 B26 B25 I L 24VDC I L 24VDC SG SG SG 5VDC xDEVE_MOT_START ROTATION_MOT_DEVE CLK_DEVE_MOT DEVE_H L P J52 1 2 3 4 5 Fuser Drive Assembly PL5 2 25 M 6 7 8 9 10 I L 24VDC I L 24VDC SG SG...

Page 512: ...2 5 P J701 1 2 3 P J51 A9 A7 SG NOTNR_Y H 3 3VDC A8 5VDC 5VDC PL7 2 5 P J702 1 2 3 P J51 A6 A4 SG NOTNR_M H 3 3VDC A5 5VDC 5VDC PL7 2 5 P J703 1 2 3 P J51 A3 A1 SG NOTNR_C H 3 3VDC A2 5VDC 5VDC PL7 2...

Page 513: ...51 B31 B32 B33 B34 B35 Interlock 24VDC I L 24VDC TMOT_C_A TMOT_C_B TMOT_C_XA TMOT_C_XB M P J51 B36 B37 B38 B39 B40 Interlock 24VDC I L 24VDC TMOT_K_A TMOT_K_B TMOT_K_XA TMOT_K_XB M Toner Motor Y Toner...

Page 514: ...7 B2 B5 Exit Sensor PULL UP 3 3VDC SG EXIT PAPER SENSED L 3 3VDC STS SG FUSER_STS 3 3VDC P J61 10 P J165 9 4 AC N MAIN P J36 15 14 13 J361 B4 B5 B6 P361 B3 B2 B1 NCS_VD SG Fuser NCS NCS_VC 11 12 13 8...

Page 515: ...I L 24VDC SOS SENSED L 3 3VDC SCANNER MOTOR CLOCK LD_ 5V SG VL1_D_K VL1_C_C VL1_B_M VL1_A_Y MO_D_K MO_C_C MO_B_M MO_A_Y XPDATA_D_K XPDATA_C_C XPDATA_B_M XPDATA_A_Y Interlock 24VDC B21 B20 B19 P J48 B...

Page 516: ...Board PL9 1 16 P J36 1 2 3 4 5VDC P J52 13 12 11 P J142 1 2 3 5VDC BTR_TONER_FULL L 3 3VDC SG Toner Full Sensor PL5 2 20 4 P J191 3 2 1 1 P J144 2 3 4 EEPROM Board PL9 1 12 SG 3 3VDC CLOCK DATA 5 1 2...

Page 517: ..._V IDT1 IDT2 Imaging Unit PL6 1 1 Developer Assembly PL7 1 1 Transfer Roller PL5 1 4 Registration Chute Assembly PL4 2 1 BTR IDT1 Interlock 24VDC s6360 328 DEVE K DEVE C DEVE M DEVE Y HTC RFB IDT1 Cle...

Page 518: ...PT No Paper Sensor PL5 3 14 PULL UP 3 3VDC SG MSI NO PAPER SENSED H 3 3VDC 3 3VDC P J13 16 17 P132 2 J132 1 1 2 Tray 1 MPT Feed Solenoid PL5 3 9 I L 24VDC MSI FEED SOL ON L 24VDC Interlock 24VDC 2 J19...

Page 519: ...nual 10 27 Wiring Diagrams Image Processor Board I P Board P J120 1 1 2 3 4 5 60 Engine Control Board VX_RXD N C 3 3V VX_TXD GND J920 Serial Debug Port Test Print s6360 372 Mode Select Port 1 2 3 4 5...

Page 520: ...10 28 Phaser 6300 6350 6360 Service Manual Wiring Diagrams Control Panel Engine Control Board PL9 1 16 P J14 1 60 ESS 7 8 9 10 11 12 13 7 8 9 10 11 12 13 Control Panel P J22 P J220 s6360 330...

Page 521: ...2 Drive Assy PL12 3 9 P J85 Turn Roller Clutch PL12 4 4 P J825 Feed Solenoid PL12 4 11 P J824 No Paper Sensor PL12 4 7 Paper Size Switch PL12 2 6 Low Paper Sensor PL12 4 7 Turn Roller Clutch PL12 4 4...

Page 522: ...PL12 3 9 Engine Control Board PL9 1 16 P J17 10 9 8 7 6 5 4 3 2 1 P J83 1 2 3 4 5 6 7 8 9 10 I L 24VDC SG I L 24VDC SG SG 3 3VDC SG TRY_SNS TXD RXD P171 1 J172 10 2 9 3 8 4 7 5 6 6 5 7 4 8 3 9 2 101 3...

Page 523: ...SG OPTION TRAY2 LOW PAPER ON H 3 3VDC P J85 1 2 I L 24VDC OPTION TRAY2_TURN ON L 24VDC P J85 3 4 Feed Solenoid PL12 4 11 P824 2 J824 1 1 2 I L 24VDC OPTION TRAY2 FEED ON L 24VDC P825 2 1 J825 1 2 Tur...

Page 524: ...ption Tray3 Low Paper On H 3 3VDC P J85 1 2 I L 24VDC Option Tray3_Turn On L 24VDC P J85 3 4 Feed Solenoid PL12 5 11 P824 2 J824 1 1 2 I L 24VDC Option Tray3 Feed On L 24VDC P825 2 1 J825 1 2 Turn Rol...

Page 525: ...d PL9 1 16 P J17 P J171 OPTFDR 1 Board PL11 1 10 P J83 P J80 Paper Size Switch PL11 2 6 P J821 P J81 Low Paper Sensor PL11 3 7 P J823 P J82 Drive Assy PL11 3 15 P J85 Turn Roller Clutch PL11 3 4 P J82...

Page 526: ...5 I L 24VDC FDR_A FDR_B FDR_XA FDR_XB Drive Assy PL11 3 15 Engine Control Board PL9 1 16 P J17 10 9 8 7 6 5 4 3 2 1 P J83 1 2 3 4 5 6 7 8 9 10 I L 24VDC SG I L 24VDC SG SG 3 3VDC SG TRY_SNS TXD RXD P1...

Page 527: ...LOW PAPER ON L 3 3VDC P J85 1 2 I L 24VDC OPTION TRAY2_TURN ON L 24VDC P J85 3 4 Feed Solenoid PL11 3 11 P824 2 J824 1 1 2 I L 24VDC OPTION TRAY2 FEED ON L 24VDC P825 2 1 J825 1 2 Turn Roller Clutch P...

Page 528: ...10 36 Phaser 6300 6350 6360 Service Manual Wiring Diagrams...

Page 529: ...350 Menu Map Phaser 6360 Menu Map Printer Status Codes 6300 6350 Service Diagnostics Menu Map 6360 Service Diagnostics Menu Map Service Diagnostics Tests Mode Select Port Obtaining Serial Back Channel...

Page 530: ...A 2 Phaser 6300 6350 6360 Color Laser Printer Service Manual Reference Phaser 6300 6350 Menu Map...

Page 531: ...Phaser 6300 6350 6360 Color Laser Printer Service Manual A 3 Reference...

Page 532: ...mpt Duplex Unit Hard Drive Requires Graphics Demonstration Office Demonstration 2 Sided Demonstration CMYK Sampler Pages RGB Sampler Pages Model Printer Name IP Address Serial Activation Date Supplies...

Page 533: ...Line Termination Color Mode Wide A4 Language Control Panel Brightness Control Panel Contrast Accessible Control Panel Menu Timeout Startup Page Power Saver Timeout Low Toner Warning Level Low Paper Wa...

Page 534: ...l signal is at limit 16 Density Sensor Failure 16 General CTD ADC Sensor error 40 Fuser Failure 40 Fuser exceeding temperature range 41 Fuser Failure 41 Fuser below temperature range 42 Fuser Failure...

Page 535: ...is not a Xerox product CRUM ID error 94 Non Phaser 6300 Fuser The Fuser CRUM indicates that the installed Fuser is not a 6300 6350 replacement part Fuser CRUM ID error 95 Non Xerox Imaging Unit The Im...

Page 536: ...than one 550 Sheet Feeder is installed 165 Out of paper Load Tray 1 MPT with size type The print job requests paper from Tray 1 but the Tray 1 MPT No Paper Sensor indicates an empty tray 166 Out of pa...

Page 537: ...ze specified by the print job 182 Wrong paper size Load Tray 2 with size type The Paper Size Switch indicates that the paper loaded in Tray 2 does not match the size specified by the print job 183 Wro...

Page 538: ...e Yellow cartridge life counter is at end of life 205 Replace Black Toner Cartridge Black cartridge life counter is at end of life 206 Replace Transfer Roller The Toner Full Sensor indicates the waste...

Page 539: ...s or is the wrong Phaser 63XX series configuration type 226 Replace Yellow Toner Cartridge The Toner Cartridge CRUM indicates that the Yellow Cartridge is a metered cartridge for use in metered PagePa...

Page 540: ...d Tests Tests the functionality of the solenoids by giving the Fuser Motor service personnel the ability to energize de energize one solenoid at Developer Motor a time HCF LTA Motors 1 2 Tray 1 MPT Fe...

Page 541: ...r Yellow Toner CRUM Sensor Tray 2 Low Paper Sensor Tray 3 Low Paper Sensor Tray 4 Low Paper Sensor Tray 5 Low Paper Sensor Sensor Switch Tests cont d Tray 1 MPT No Paper Sensor Tray 2 No Paper Sensor...

Page 542: ...rent memory installed Detects presence of Hard Drive Detects presence of option feeder Reboot printer to update option status Do not lift engine from optional tray to test Ambient Temperature Humidity...

Page 543: ...Forward Half Speed Forward Slow Speed Forward Double High Speed Forward Double Speed Reverse High Speed Reverse Normal Speed Reverse Half Speed Reverse Slow Speed Reverse Double High Speed Reverse Dou...

Page 544: ...ble Slow Speed Continuous Audible verification of motor function HCF LTA Motor 2 High Speed Normal Speed Half Speed Slow Speed High Speed Continuous Normal Speed Continuous Half Speed Continuous Slow...

Page 545: ...e Full Stack Actuator PL5 4 2 to toggle the sensor Y M C K Toner Low Toner is Low Toner is NOT Low Displays current state of the sensor Y M C K Toner Cartridge Present Sensor is Off Sensor is On Move...

Page 546: ...ady Sensor Failure is OK Remove Fuser to change sensor state Fuser NC Sensor Amplifier Fuser NC Sensor Amplifier Fuser Not Ready Temperature Amplifier Failure is OK Remove Fuser to change sensor state...

Page 547: ...er life count to Image Processor Board Restores previously saved data to the Engine Control Board Toner Install Dates Black Toner Install Date Cyan Toner Install Date Magenta Toner Install Date Yellow...

Page 548: ...eloper M Life Range 0 1608601 Units Rotations Yellow Developer K Life Range 0 1608601 Units Rotations Accesses the various life counts stored in NVRAM Use the normal customer mode features for resolvi...

Page 549: ...with the Rear Panel Caution To reset the Image Processor Board momentarily ground pin 5 and then immediately re open the connection Grounding pin 5 for more than a few seconds could damage the proces...

Page 550: ...e Serial Cable to your PC Serial port settings are COM1 19 2 kbaud 8 bits no parity 1 stop bit and hardware control 2 Turn off the printer 3 Connect the Level Adaptor with adapter s THIS SIDE UP label...

Page 551: ...the Toner Cartridges from the printer Make sure each cartridge is securely locked in its holder before sealing the box Failure to secure the Toner Cartridges in their holders for transport can result...

Page 552: ...A 24 Phaser 6300 6350 6360 Color Laser Printer Service Manual Reference...

Page 553: ...7 unsupported configuration 2 7 wiring diagram 10 33 6360 Unique Parts 8 2 A abbreviations 3 5 AC power 2 46 consumption 1 12 input specifications 1 12 LVPS part number 9 35 power cord 9 35 Power Swi...

Page 554: ...loper Assembly life reset 6 7 Fuser life 6 9 Imaging Unit life 6 9 life counts 1 11 Long Life Maintenance Kit 6 7 reset A 19 status page 3 3 storage 1 8 Toner Cartridge life 6 9 total page count 6 9 T...

Page 555: ...ore data A 19 engine error history 3 3 engine error log 3 3 display 3 3 format 3 3 engine test print 5 10 enhanced mode 2 6 Envelope Roller 2 34 part number 9 23 removal 8 51 envelopes supported sizes...

Page 556: ...70 non 6300 fuser error 3 6 Non contact Sensor 2 37 part number 9 19 removal 8 7 replace fuser error 3 6 temperature regulation 2 15 sensing 2 18 testing A 18 view life count 6 9 wiring diagram 10 22...

Page 557: ...collation 1 2 L Laser Unit 2 42 cleaning 7 4 components 2 42 failure error 3 7 operation 2 7 part number 9 27 precautions 8 77 removal 8 77 wiring diagram 10 23 LED blink patterns 4 5 color definition...

Page 558: ...g 4 22 Ethernet Port 1 7 log format 4 26 logging 4 26 remote access 4 26 restore defaults 6 5 troubleshooting 4 24 Network Diagnostics 4 24 No Paper Sensor 2 40 connector location 10 8 part number 9 1...

Page 559: ...uirements 1 12 required minimum clearances 1 13 sensor types 2 18 status codes A 6 view total page count 6 9 print quality modes 2 6 proof print 1 2 R Rear Fan 2 45 connector location 10 6 control cir...

Page 560: ...4 8 main menu 4 6 print menu map 4 7 reseat controller board error 4 7 starting 4 7 status reporting 4 9 test descriptions A 14 test print generation 4 9 Service Kits 9 61 Chute Assy Gear Kit part nu...

Page 561: ...0 part number 9 19 presence detect 2 13 removal 8 7 replace transfer roller error 3 6 Toner Full Sensor 2 13 waste toner reservoir 2 5 status 2 13 Tray 2 39 capacity 1 19 components 2 39 Feed Roller r...

Page 562: ...power supply problems 4 14 printing defects 5 3 procedural instructions 3 9 repeating print defects 5 2 skewed images 4 20 Turn Chute 8 21 Turn Clutch 2 40 Turn Roller 2 41 U Unique Parts 8 2 Universa...

Page 563: ......

Page 564: ...701P45775...

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