Xerox FaxCentre F12 User Manual Download Page 141

Page: 141 / 206

Xerox FaxCentre F12 User Guide

Page 8-1

Bas

ic T

ubl

oti

Basic Troubleshooting

This chapter provides information for solving problems which
may occur with your

FaxCentre F12

. Tables listing Error

Messages and Codes, problems and possible solutions are
provided.
This chapter includes:

- Document Jams

- Paper Jams

- Calling for Service

- LCD Error Messages

- Solving Problems

Summary of Contents for FaxCentre F12

Page 1: ...FaxCentre F12 User Guide 602E95500 ...

Page 2: ...w or hereinafter granted including without limitations material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Xerox The Document Company the digital X and all Xerox products mentioned in this publication are trademarks of Xerox Corporation Product names and trademarks of other companies are hereby acknowledged Changes are periodicall...

Page 3: ...s 1 8 Related Information Sources 1 9 2 Product Overview 2 1 Unpacking 2 2 Identifying the Machine Components 2 4 Front View 2 4 Rear View 2 5 Control Panel Components and Keys 2 6 Entering Characters Using the Numeric Keypad 2 9 Keypad Character Assignment 2 10 Editing Numbers or Names 2 10 Inserting a Pause 2 10 Making Connections 2 11 Installing Drum and Toner Cartridges 2 13 Loading Paper 2 16...

Page 4: ... 11 Reduce Enlarge 3 11 Resetting the Machine to the Factory Settings 3 12 4 Print 4 1 Printing a Document from an Application 4 2 Printer Settings 4 3 Accessing Printer Settings 4 3 Windows 95 98 Me 4 3 Windows NT 4 0 4 4 Windows 2000 XP 4 4 Printer Properties Tabs 4 5 Printer Properties Buttons and Icons 4 6 5 Fax 5 1 Sending a Fax 5 2 Preparing Documents for Faxing 5 2 How to Send a Fax 5 3 Adj...

Page 5: ...l Numbers 5 23 Sending a Fax Using Group Dialing Multi Address Transmission 5 24 Searching for a Number in the Memory 5 25 Searching Sequentially through the Memory 5 25 Searching with a Particular First Letter 5 25 Mailbox Faxing 5 26 Transmitting to a Remote Mailbox 5 27 Receiving to a Mailbox 5 28 Setting up a Mailbox 5 28 Deleting a Mailbox 5 29 Storing Documents in your Mailbox 5 30 Printing ...

Page 6: ... 7 2 Cleaning the FaxCentre F12 7 2 Cleaning the CVT Glass 7 3 Control Panel and LCD Display 7 3 Document Feeder and Collate Tray 7 3 Ordering Supplies 7 4 Customer Replaceable Units 7 5 Toner Cartridge 7 5 Expected Cartridge Life 7 5 Toner Save Mode 7 5 Replacing the Toner Cartridge 7 6 Setting Your FaxCentre to Send Toner Low Information 7 10 Drum Cartridge 7 11 Cleaning the Drum 7 11 Replacing ...

Page 7: ...8 17 Faxing Problems Solution Chart 8 20 Resetting the Machine 8 22 9 System Setup 9 1 System Setup 9 2 Machine Setup Options 9 2 Changing the Machine Setup Options 9 4 Fax Setup Options 9 5 Changing the Fax Setup Options 9 7 Adjusting Speaker Volume 9 8 Reports 9 9 Phone Book 9 9 Transmission Report 9 9 Reception Report 9 9 Help List 9 9 System Data 9 9 Message Confirmation 9 10 Printing a Report...

Page 8: ...latory Information A 4 Laser Safety A 4 FCC Regulations A 5 Send Header Requirements A 5 Data Coupler Information A 5 Canadian Certification A 8 Environmental Compliance A 9 Energy Star A 9 11 Appendix B Specifications B 1 Printer Specification B 2 Fax Specification B 3 Scanner and Copier Specification B 4 General Specification B 5 Paper Specification B 6 ...

Page 9: ...e Page 1 1 About This Guide 1 About This Guide Thank you for purchasing the FaxCentre F12 The FaxCentre F12 is designed for ease of use but to use your machine to its fullest potential take some time to read the User Documentation ...

Page 10: ...ions for using the copy features available Print Chapter 4 Describes the procedure for printing from a PC and an overview of the printer driver features Fax Chapter 5 Describes the procedures for sending and receiving faxes It also includes instructions for using all the fax features and functions available Scan Chapter 6 Describes the procedures for using the Scan function available on your machi...

Page 11: ...ovides information about setting up and using ControlCentre 5 0 Safety Notes Appendix A Provides safety procedures and approval certification information for the product Specifications Appendix B Provides information on the machine specifications Use this chapter to ensure all materials being used are within specification Index Refer to the Index to locate specific information ...

Page 12: ...number is located on the machine behind the front door To access the serial number open the side cover 2 using the release latch 1 and then open the front door You will be provided with the Xerox Welcome Centre or local representative telephone number when the FaxCentre F12 is installed For convenience and future reference please record the telephone number in the space below Welcome Centre or loc...

Page 13: ...e F12 is synonymous with the machine Orientation There are two types of orientation referred to in this guide Image Orientation and Feed Orientation Image Orientation Image Orientation describes the direction of the image on the page There are two types of image orientation Portrait The image is portrait when vertically aligned with the longest edge of the paper Landscape The image is landscape wh...

Page 14: ... types of feed orientation Long Edge Feed LEF When observed from the front of the machine originals or media with the long edges to the left and right of the document feeder or paper tray Short Edge Feed SEF When observed from the front of the machine originals or media with the short edges to the left and right of the document feeder or paper tray A A LEF Orientation Original Media Feed Direction...

Page 15: ...erating the equipment There are several fax dialing methods available on your FaxCentre F12 Quick Pathway In addition to the step by step instructions available throughout this User Guide a summary of the steps is contained in the Quick Pathway at the beginning of a chapter or section After becoming familiar with the procedures for a particular feature the Quick Pathway is a useful reminder of the...

Page 16: ... about automatic dialing methods available refer to the section Automatic Dialing on page 5 18 Cautions Cautions are statements that suggest mechanical damage may be the result of an action For example CAUTION When cleaning the FaxCentre F12 do not use organic solvents or aerosol cleaners Warnings Warnings are statements that alert users to the possibility of personal injury For example WARNING Th...

Page 17: ...Xerox FaxCentre F12 User Guide Page 1 9 About This Guide Related Information Sources Information available for the FaxCentre F12 consists of This User Guide The Installation Sheet ...

Page 18: ...Page 1 10 Xerox FaxCentre F12 User Guide ...

Page 19: ...pter provides an overview of your FaxCentre F12 and step by step instructions for setting up your machine and installing the software This chapter includes Unpacking Identifying the Machine Components Control Panel Components and Keys Making Connections Installing Drum and Toner Cartridges Loading Paper Setting the Language Setting the Local ID and Name Setting the Date and Time Installing Softwar...

Page 20: ...tructions provided in this section unpack your Xerox FaxCentre F12 Ø Remove the plastic film from the LCD Remove all tapes and packing materials from your FaxCentre F12 Ø Pull open the paper cassette and remove the packing material from the paper cassette Tape LCD ...

Page 21: ... Windows 98 Windows 2000 Windows Me or Windows Xp to use the USB cable Otherwise use a parallel cable Parallel or USB cables are not required for standalone features HINT If using a parallel cable ensure that it meets IEEE standard 1284 specifications and is not longer than twelve feet Ø Ensure that you have the following components USB Cable AC Power Cord Telephone Line Cord Software User Documen...

Page 22: ...ustrations in this section identify your FaxCentre F12 components and their location Front View Automatic Document Feeder Document Input Tray Control Panel Paper Cassette 2 Front Cover Release Lever Side Cover Document Guides Bypass Tray Paper Cassette 1 Document Output Tray Bypass tray ...

Page 23: ... Page 2 5 Product Overview Rear View DocumentInput Support Paper Output Tray Paper Output Support Automatic Document feeder Printer Cable Connector AC Power Cord Connector Telephone Connections Document Output Support ON OFF Switch ...

Page 24: ... at the touch of a button Allows you to access locations 26 through 50 2 status map When an error occurs the lamp in the corresponding location on the Status map turns on as well as the error indicator An the error message appears on the display so that you can locate the problem For details on the meaning of the error messages see LCD Error Messages on page 8 12 1 2 3 4 5 6 7 8 9 10 11 12 ex The ...

Page 25: ...ays the current status and prompts during operation 4 Adjust the resolution of the documents for the current job Use to adjust the contrast of the documents for the current job Use to select the text type for the current job Use to search for number in memory Also use to delete digit in the edit mode Use to store frequently dialled fax number and dial them using the speed number Also use to displa...

Page 26: ...ows you to switch between paper supplies 7 Enters the menu functions in conjunction with the one touch buttons Also backs you up to the previous menu level or exits the menu 8 Scrolls though the menu items Scrolls though the option available for the selected menu item In the Copy mode allows you to change the zoom rate and to change the number of copies 9 Confirms the selection on the display 10 E...

Page 27: ... Keypad Character Assignment on page 2 10 Ø To enter additional letters repeat the procedure Ø If the next letter is printed on the same button move the cursor by pressing then press the button labeled with the letter you want The cursor moves to the right and the next letter appears in the display Ø When you have finished entering letters press Enter Ø When prompted to enter a letter locate the b...

Page 28: ...me telephone systems you must dial an access code 9 for example and listen for a second dial tone In such cases you must insert a pause in the telephone number You can insert a pause while you are setting up a Speed dial number To insert a pause press Pause Redial at the appropriate place while entering the telephone number A will appear in the display at the corresponding location Key Assigned Nu...

Page 29: ...tructions to make the necessary connections required to install your Xerox FaxCentre F12 Ø If required connect your answering machine and or telephone to the EXT jack Ø Connect the Telephone Line Cord from the wall jack to the LINE jack Ø Connect the USB Cable directly to your computer OR USB Cable ...

Page 30: ...ables are not required for standalone features HINT If using a parallel cable ensure that it meets IEEE standard 1284 specifications and is not longer than twelve feet CAUTION Shut down your computer before connecting the cable Ø Connect a Parallel Port Cable sold separately Parallel Port Cable Ø Connect the AC Power Cord to your machine and a power outlet Ø Switch the FaxCentre F12 power ON OFF s...

Page 31: ...nstalling Drum and Toner Cartridges Using the instructions provided install the Drum and Toner cartridges CAUTION Ensure that the side cover is always open before opening the front cover Ø Pull the release latch 1 to open the side cover 2 Ø Open the front cover ...

Page 32: ...s packaging and slide it into the FaxCentre F12 until it locks into place Ø Remove the starter toner cartridge from its packaging Ø Gently shake the cartridge to loosen the toner Shaking the cartridge will assure maximum copies per cartridge Xerox has included a Starter Toner Cartridge Purchased replacement toner cartridges will yield approximately two times the number of copies ...

Page 33: ... User Guide Page 2 15 Product Overview Ø Slide the toner cartridge into the FaxCentre F12 until it locks into place Ø Turn the toner lever downwards until it locks into place Ø Close the front cover 1 and the side cover 2 ...

Page 34: ...Paper Using the instructions provided load paper into your Xerox FaxCentre F12 The paper cassette can hold a maximum of 550 sheets of 80 g m2 20 lb plain paper Ø Pull open the paper cassette Ø Push down on the pressure plate until it locks in position ...

Page 35: ...ry Ø To load another size lift and insert the rear guide into the corresponding position Rear guide Ø To remove and insert the rear guide turn it slightly to your right side then lift it While holding the rear guide at 70 angle insert it into the corresponding position and push it to your left side until it stands up completely Ø Fan the paper and insert it into the cassette ...

Page 36: ...Page 2 18 Xerox FaxCentre F12 User Guide Ø Ensure that the paper is positioned under the snubbers Snubber Do not fill above the max fill line Max Fill Line ...

Page 37: ...rview Ø While squeezing the side guide as shown move it toward the stack of paper until it gently touches the side of the stack Do not allow the guide to press against the edge of the paper tightly the guide may bend the paper Ø Close the paper cassette ...

Page 38: ...e control panel The display shows menu with the first menu item 1 2 UP COPY indicated Ø Press until 6 MACHINE SETUP is indicated then press Enter Ø Press the or navigation keys repeatedly until LANGUAGE is displayed then press Enter Ø Using the or navigation keys to display the required language option and press Enter The language will change to the required setting Ø Press Stop Clear to exit ...

Page 39: ...ACHINE ID is displayed then press Enter The displays asks you to enter the fax number If there is a number already entered the number displays Ø Enter your fax telephone number You can include symbol in the phone number by pressing the key and insert a space by pressing the key Ø If you make a mistake move the cursor under the wrong character by pressing or Press the correct number to overwrite th...

Page 40: ...t then move the cursor by pressing the button and enter the next digit If you want to insert a space in the name you can also use the button to move the cursor to skip the position Ø Press Enter when the name on the display is correct You have now entered the System ID for your machine Ø Press Stop Clear to return to standby mode ...

Page 41: ...ss Enter Ø Enter the correct date and time using the numeric keypad Day 01 31 Month 01 12 Year 00 99 Hour 00 23 24 hour mode 01 12 12 hour mode Minute 00 59 The date and time is entered and displayed in the following order MM Month DD Day YY Year HH Hour MM Minute You can also use or to move the cursor under the digit you want to correct then enter a new number Ø To Enter AM or PM for 12 hour form...

Page 42: ... appears concerning New Hardware Enter Cancel Ø Insert the Setup CD into the CD ROM drive of your PC If the Xerox screen appears automatically ignore the next step Ø From the Start menu Enter Run Type D XINSTALL EXE Where D is the letter of your CD ROM drive then click OK Ø Follow the on screen instructions to complete the software installation Ø After installing all of your software reboot your P...

Page 43: ...Xerox FaxCentre F12 User Guide Page 3 1 Copy 3 Copy This chapter provides step by step instructions for copying documents This chapter includes Copying Procedure Standard Copy Features ...

Page 44: ...l programming requirements Use the following steps to make a copy 1 Press the Copy Key Quick Pathway ØPress the Copy Key ØLoad the Originals ØChoose the Paper Supply ØChoose the Copy features required ØEnter the copy quantity required ØPress Start Ø Ensure that the LCD displays READY TO COPY Ø If not press the Copy key on the control panel Copy Key ...

Page 45: ...e printing faxing or copying HINT For instructions on how to load media refer to Chapter 7 Maintaining the Product page 7 15 Ø Press Paper Supply to choose the required paper supply source Ø Press the the Paper Supply keys repeatedly to scroll through the options displayed on the LCD Ø Press Enter to save the required Selection NOTE When feeding media through the Bypass Tray the paper size option ...

Page 46: ... any glue ink or correction fluid on the paper is completely dry before loading the documents Originals should be between 45 g m2 and 105 g m2 12 5 lb and 28 lb and between B5 182 x 257 mm 7 x 10 inch and Legal size 216 x 356 mm 8 5 x 14 inch Do not attempt to feed the following types of documents into the Automatic Document Feeder carbon paper or carbon backed paper coated paper onion skin or thi...

Page 47: ...ary adjust the sliding document guides to the size required Ø Insert the originals neatly into the document feeder face down The first page should be at the bottom with the headings towards the left or back of the machine Ø Align the stack to the left and against the rear edge of the document feeder tray Adjust the guides to just touch the edges of the originals ...

Page 48: ...1 2 Sided Copy OFF Collated OFF Reduce Enlarge 100 For a more detailed explanation of the standard Copy features available please refer to the following pages Lighten Darken page 3 8 Original Type page 3 9 1 2 Sided Copy page 3 10 Collated page 3 11 Reduce Enlarge page 3 11 5 Enter the Quantity Up to 999 copies can be entered using the numeric keypad Ø Use the numeric keypad to enter the number of...

Page 49: ...Xerox FaxCentre F12 User Guide Page 3 7 Copy 6 Press Start Ø Press Start to begin copying The LCD displays copy processing Start Key ...

Page 50: ... Darken key can adjust the contrast for a document containing faint markings or dark images Ø Press Lighten Darken on the control panel to display the current setting Ø Press Lighten Darken repeatedly to scroll through the choices You can choose from 5 contrast settings Each time you press the key the Selection block on the LCD moves to the left or the right As the Selection block moves to the rig...

Page 51: ... Original Type on the control panel to display the current setting Ø Press Original Type repeatedly to change the setting Ø Press Enter to save the Selection Original Type Options Text Use to copy documents containing mostly text This is the default setting Mixed Use to copy documents with mixed text and graphics Photo Use when the originals are photographs Color Use when sending a color fax ...

Page 52: ... 1 2 Sided repeatedly until the required Selection displays Ø Press Enter to save the Selection Ø Press Start 1 2 Sided Copy Options Long Edge Produces copies with the binding orientation along the long edge of the paper as in a magazine Short Edge Produces copies with the binding orientation along the short edge of the paper as in a calendar ...

Page 53: ... Enter ON Ø Press Enter to save the setting Reduce Enlarge You can reduce or enlarge the size of a copied image from 25 to 200 Ø Press Menu Exit on the control panel The display shows menu with the first menu item 1 2 UP COPY indicated Ø Press until 2 REDUCE ENLARGE is indicated then press Enter Ø Enter the required percentage using the numeric keypad NOTE Use leading zero s to ensure three digits...

Page 54: ...ettings You can reset all the Copy and Fax feature selections you have made back to the factory default status After resetting the machine will be in Fax mode Stop Clear Key Ø Press Stop Clear on the control panel twice The LCD displays the time and date and that it is in Fax mode ...

Page 55: ...rox FaxCentre F12 User Guide Page 4 1 Print 4 Print This section describes printing from your PC to your Xerox FaxCentre F12 This chapter includes Printing a Document from an Application Printer Settings ...

Page 56: ... is powered on and there is paper in one of the paper trays Ø Verify that you have installed the printer driver software for your machine For instructions refer to Chapter 2 Product Overview page 2 24 Ø Start the program you are using to create the document and create or open the document you want to print Ø Choose Print or Page Setup from the File menu Ensure the FaxCentre F12 is Entered as your ...

Page 57: ...ally override settings made in the printer driver NOTE You do not need to use any of the control panel keys to use the machine as a PC printer For example if you want to adjust the printing contrast you do not have to press Lighten Darken on the control panel The control panel keys are used primarily for copying faxing and scanning Accessing Printer Settings You can access printer settings by usin...

Page 58: ...FaxCentre printer from the Printers folder click the right mouse button then Enter Document Defaults from the drop down list Windows 2000 XP Ø Choose File Print or File Page Setup command from within any Windows application Or Ø Choose the Xerox FaxCentre printer from the Printers folder click the right mouse button then Enter Printing Preferences from the drop down list ...

Page 59: ...erties window consists of 5 tabs Paper Image Quality Page Layout Watermark About If you access the Printer Properties through the Printers folder you can view more Windows based tabs as well as these 5 tabs For information on the Windows based tabs refer to your Windows User Guide For details on the printer settings available on each tab please refer to the printer driver on line help ...

Page 60: ...ng from is closed Printer Properties Buttons and Icons Ø Click OK when you have finished reviewing or making changes Ø Click Cancel if you want to exit the tab menus without applying any changes Ø Click Help to view the online Help feature and tab menu details Ø Click the icon in the title bar Position the pointer over the parameter in question and click to see a pop up window explaining that para...

Page 61: ...he Fax function and the features available It gives step by step instructions on how to send and receive faxes using all the features and functions available The following topics are included Sending a Fax Receiving a Fax Automatic Dialing Mailbox Faxing Other Ways To Fax Additional Features ...

Page 62: ...se the following guidelines to prepare your documents for faxing Ø Do not attempt to feed the following types of documents into the Automatic Document Feeder carbon paper or carbon backed paper coated paper onion skin or thin paper wrinkled or creased paper curled or rolled paper torn paper Ø Remove all staples and paper clips before feeding the document Ø Make sure any glue ink or correction flui...

Page 63: ...t the document guide on the ADF to match the width of the document Ø Insert the originals neatly into the document feeder face down You can insert up to 50 sheets at a time The first page should be on the bottom with the headings towards the left or back of the machine Ø Align the stack to the left and against the rear edge of the document feeder tray Adjust the guides to just touch the edges of t...

Page 64: ...o adjust contrast Original Type to suit the type of original you are sending Ø Use the numeric keypad to dial the number of the remote fax machine To enter the number you can also press a one touch button or press Speed Dial and enter a speed dial number including a group dial number For details see Automatic Dialing on page 5 18 Ø Press Start Numeric Keypad Start Key ...

Page 65: ... the SUPER FINE resolution and the remote fax machine does not support the SUPER FINE resolution your FaxCentre will transmit using the highest resolution mode supported by the remote fax machine Mode Recommended for STANDARD Documents with normal sized characters FINE Documents containing small characters or thin lines or for sending documents printed using a dot matrix printer SUPER FINE Documen...

Page 66: ... to compensate for the brightness or darkness of your faxed document By pressing Lighten Darken repeatedly or using the navigation buttons you can choose from 5 contrast levels Set to darker mode when the document contains faint pencil markings or light print Set to lighter mode for dark print Ø Press Enter Lighten Darken Key ...

Page 67: ...ocument is loaded in the ADF Ø Press Original Type You can see the current setting on the bottom line of the display By pressing Original Type repeatedly or using the navigation buttons you can choose from TEXT Use for documents containing mostly text MIXED Use for documents with mixed text and graphics PHOTO Use when the originals are photographs COLOR Use when sending a color fax Ø Press Enter O...

Page 68: ...e on the ADF to match the width of the document Ø Insert the originals neatly into the document feeder face down You can insert up to 50 sheets at a time The first page should be on the bottom with the headings towards the left or back of the machine Ø Align the stack to the left and against the rear edge of the document feeder tray Adjust the guides to just touch the edges of the originals Ø Adju...

Page 69: ...ansmission The display will show START RESUME STOP CANCEL Press Start to cancel the fax This may take several seconds to complete Ø Enter the remote fax phone number using the number keypad To enter the number you can also press a one touch button or press Speed Dial and enter a speed dial number including a group dial number For details see Automatic Dialing on page 5 18 Ø Press Start NOTE You do...

Page 70: ...on the ADF to match the width of the document Ø Insert the originals neatly into the document feeder face down You can insert up to 50 sheets at a time The first page should be on the bottom with the headings towards the left or back of the machine Ø Align the stack to the left and against the rear edge of the document feeder tray Adjust the guides to just touch the edges of the originals Ø Adjust...

Page 71: ...y For a listing of error messages and their meanings see LCD Error Messages on page 8 12 If you receive an error message press Stop Clear to clear the message and try to send the document again Ø Press Manual Dial on the control panel You hear a dial tone if the telephone line is correctly connected Ø Enter the remote fax phone number using the number keypad To enter the number you can also press ...

Page 72: ...lay shows the menu with the first menu item 1 2 UP COPY indicated Ø Press until 3 FAX FEATURE is indicated then press Enter Ø Press the or navigation keys repeatedly until TOLL SAVER is displayed then press Enter Ø Press either the or the navigation keys to switch between ON and OFF is then press Enter Ø Enter the TOLL SAVE TIME Ø Enter the specific start time using the number keypad then press En...

Page 73: ...e 5 13 Fax Receiving a Fax The procedures for receiving a fax are as follows Ø About Receive Mode Ø Receiving Automatically in FAX Mode Ø Receiving Automatically in ANS FAX Mode Ø Receiving Manually in TEL Mode Ø Receiving Fax in Memory ...

Page 74: ...e fax sounds Ø In ANS FAX mode the answering machine answers an incoming call and the caller can leave a message on the answering machine If the fax machine senses a fax tone on the line the call automatically switches to Fax mode NOTE To use the ANS FAX mode attach an answering machine to the EXT jack on the back of your FaxCentre The current receive mode is displayed when the FaxCentre is in Sta...

Page 75: ...peatedly until 7 FAX SETUP appears on the display then press Enter Ø Press the or navigation keys repeatedly until RECEIVE MODE is displayed on the lower line then press Enter Ø Press the or navigation keys repeatedly until FAX is displayed on the lower line then press Enter When you receive a call the FaxCentre answers the call on a specified number of rings and receives a fax automatically To ch...

Page 76: ...s displayed on the lower line then press Enter When you receive a call the answering machine will answer If the caller leaves a message the answering machine stores the message as it would normally If your FaxCentre hears a fax tone on the line it automatically starts to receive fax NOTE If you have set your FaxCentre to ANS FAX mode and your answering machine is switched off or no answering machi...

Page 77: ...s repeatedly until TEL is displayed on the lower line then press Enter Ø When the ringer sounds press Manual Dial Ø If you hear a fax tone press Start The FaxCentre begins receiving a fax Receiving Fax in Memory Since your FaxCentre is a multitasking device it can receive faxes while you are making copies or printing If you receive a fax while you are copying or printing your FaxCentre stores the ...

Page 78: ... Xerox FaxCentre F12 User Guide Automatic Dialing The are four features enabling you to use automatic dialing These are Ø One Touch Dialing Ø Speed Dialing Ø Group Dialing Ø Searching for a Number in the Memory ...

Page 79: ...er the fax number T signifies you are assigning a one touch number and xx designates the selected one touch button If a number is already stored in the location you chose the LCD display shows the number to allow you to change the number To start over with another one touch button press Stop Clear Ø Enter the number you want to store by using the number keypad and then press Enter To insert a paus...

Page 80: ...5 5 Ø Press the one touch button where you stored a number The document scans into memory Ø The fax number stored in the one touch dial location will be automatically dialled and then the document will be sent when the remote fax machine answers Using the One Touch Sheet A one touch sheet is included with your FaxCentre Once you store numbers in one touch dial buttons make a note of the numbers on...

Page 81: ... are going to change To start over with another speed dial number press Stop Clear Ø Enter the number you want to store by using the number keypad and then press Enter To insert a pause between numbers press Redial Pause and a appears on the LCD display If you make a mistake while entering a number press Search Delete and re enter the correct number Ø To assign a name to the number enter the desir...

Page 82: ...te a group of these destinations and set them under a group dial location This enables you to use a single speed dialing to send the same document to all the destinations in the group Setting Group Dial Ø Press Menu Exit and then repeatedly until 3 FAX FEATURE appears on the display then press Enter Ø Press the or navigation keys repeatedly until GROUP DIAL is displayed on the lower line then pres...

Page 83: ...to Standby mode press Stop Clear NOTE You cannot include one group dial number in another group dial number Editing Group Dial Numbers You can delete a specific one touch or speed dial number from a selected group or add a new number to the selected group Ø Press Menu Exit and then repeatedly until 3 FAX FEATURE appears on the display then press Enter Ø Press the or navigation keys repeatedly unti...

Page 84: ...mply by following the procedure for Sending a Fax using a speed number see Speed Dialing on page 5 21 and dialing the number of the group You can use Group Dialing for Memory transmission or Delayed transmission Follow the procedure of the desired operation Memory transmission see Memory Transmission on page 5 35 Delayed transmission see Delayed Transmission on page 5 33 When you come to a step in...

Page 85: ...ing through the FaxCentre s memory you will see that each entry is preceded by one of three letters T for one touch dial S for speed or G for group dial number These letters tell you how the number is stored Ø When the name and number you want appears on the LCD display press Start or Enter to dial Searching with a Particular First Letter Ø Press Search Delete Ø Press the button labelled with the ...

Page 86: ...n control the number of times a document can be polled and by whom The following types of mailboxes are available Ø Confidential Mailbox Once a document is polled or printed from the box it is cleared If a document is stored with the same box number where another document is already present the new document is added to the old one A password can be entered for secure transmissions A password is re...

Page 87: ...layed on the lower line then press Enter Ø The fax machine prompts you to enter a mailbox number Enter the mailbox number using the number keypad and press Enter Ø The fax machine prompts you to enter a password Enter the password using the number keypad and press Enter Ø Dial the remote fax number using the number keypad To enter the number you can also press a one touch button or press Speed Dia...

Page 88: ...r navigation keys repeatedly to choose the type of mailbox then press Enter A Confidential box will display SET_CONF_MBX on the lower line A Bulletin mailbox will display SET_BULL_MBX on the lower line The LCD prompts you to enter a number for the mailbox Ø Enter a number for the mailbox using the number keypad then press Enter If you enter a box number which has already been registered the machin...

Page 89: ... exit If you choose to exit the LCD returns to Standby mode Deleting a Mailbox NOTE You cannot delete a mailbox with something in it Ø Press Menu Exit and then repeatedly until 4 MAILBOX appears on the display then press Enter Ø Press the or navigation keys repeatedly until SET UP is displayed on the lower line then press Enter Ø Press 2 to delete a mailbox The LCD prompts you to enter a number fo...

Page 90: ...enu Ø Feed the document s face down into the ADF Ø Adjust the document settings if necessary For details see Adjusting Document Settings on page 5 5 Ø Press Menu Exit and then repeatedly until 4 MAILBOX appears on the display then press Enter Ø Press the or navigation keys repeatedly until STORE is displayed on the lower line then press Enter The LCD prompts you to enter the mailbox number Ø Enter...

Page 91: ...er Ø Enter the desired number using the number keypad The LCD prompts you to enter the password then press Enter Ø Enter the password using the number keypad then press Enter If the password is correct the machine will start printing If you enter a wrong password the LCD asks to enter the password again Deleting Documents in your Mailbox You can delete all documents stored in a mailbox Ø Press Men...

Page 92: ...ide Other Ways To Fax The following additional methods of faxing are available Ø Redial Ø Delayed Transmission Ø Memory Transmission Ø Fax Fowarding Ø Priority Transmission Ø Polling Ø Monitoring a Dual Job Status Ø Department Control Mode ...

Page 93: ...o dial If a document is loaded in the ADF the FaxCentre automatically begins to send Delayed Transmission You can set your FaxCentre to send a fax at a later time when you will not be present Ø Feed the document s face down into the ADF Ø Adjust the document settings if necessary For details see Adjusting Document Settings on page 5 5 Ø Press Menu Exit and then repeatedly until 3 FAX FEATURE appea...

Page 94: ... enter the name using the number keypad see Entering Characters Using the Numeric Keypad on page 2 9 Ø Press Enter The display shows the current time and asks you to enter the start time when the fax is to be sent Ø Enter the specific start time using the number keypad then press Enter to save the setting NOTE Press to switch between AM and PM Ø The document will be scanned into the memory before ...

Page 95: ...mber keypad To enter the number you can also press a one touch button or press Speed Dial and enter a speed dial number including a group dial number Ø Press Enter to confirm the number The display asks you to enter another fax number to send the document NOTE A single broadcast sending to multiple destinations is available for your FaxCentre so the ANOTHER NO prompt does not appear if any broadca...

Page 96: ...t and then repeatedly until 3 FAX FEATURE appears on the display then press Enter Ø Press the or navigation keys repeatedly until RX FORWARD is displayed on the lower line then press Enter Ø Press the or navigation key to display ON on the lower line then press Enter Ø Enter the number of the remote machine using the number keypad Ø Choose YES to enter a different number or NO to retain the existi...

Page 97: ...e machine or NO to print the fax at the remote machine only then press Enter Setting up TX FORWARD Ø Press Menu Exit and then repeatedly until 3 FAX FEATURE appears on the display then press Enter Ø Press the or navigation keys repeatedly until TX FORWARD is displayed on the lower line then press Enter Ø Press the or navigation key to display ON on the lower line then press Enter Ø Enter the numbe...

Page 98: ... the display then press Enter Ø Press the or navigation keys repeatedly until PRIORITY TX is displayed on the lower line then press Enter Ø Enter the number of the remote machine using the number keypad To enter the number you can also press a one touch button or press Speed Dial and enter a speed dial number Ø Press Enter to confirm the number The display asks you to enter a name Ø If you want to...

Page 99: ...g of your fax machine When you secure your FaxCentre in this manner only those who know the poll code can poll your FaxCentre Ø Feed the document s face down into the ADF Ø Adjust the document settings if necessary For details see Adjusting Document Settings on page 5 5 Ø Press Menu Exit and then repeatedly until 3 FAX FEATURE appears on the display then press Enter Ø Press the or navigation keys ...

Page 100: ...ty remaining The LCD display shows that the machine has a Poll sending job and returns to Standby mode NOTE If you have previously set the receive mode to other than FAX mode the FaxCentre automatically switches to FAX mode automatic receiving when set to be polled Delay RX Poll You can set your FaxCentre to automatically receive documents from the unattended remote fax machine now or at a later t...

Page 101: ...roup dial number you can use only one and it must be the first entry The display asks you to enter the time when your FaxCentre calls the remote machine Ø Enter the specific start time using the number keypad then press Enter to save the setting NOTE Press to switch between AM and PM If you set a time earlier than the current time your FaxCentre will call the number at that time on the following d...

Page 102: ...b Status Your FaxCentre can perform more than one of many functions simultaneously For example you can Ø Receive a fax into the memory while making a copy Ø Store a fax document for later transmission while printing an incoming fax While the FaxCentre performs dual tasks press Job Status to see the current status on the display of the other operation Each time you press Job Status the current stat...

Page 103: ...er that identifies a department Ø Department code 1 to 8 digit number for the department Unless correct department code is entered fax machine s operation can not be accessed with the exception of automatic receiving Ø Press Menu Exit and then repeatedly until 7 FAX SETUP appears on the display then press Enter Ø Press the or navigation keys repeatedly until DEPARTMENT is displayed on the lower li...

Page 104: ...eturn to standby mode press Stop Clear Printing a Department Journal You can confirm the contents of the department registration with the Department Code list and the contents of the department management with the Department Journal To print the lists do the following Ø Press Menu Exit and then repeatedly until 7 FAX SETUP appears on the display then press Enter Ø Press the or navigation keys repe...

Page 105: ... When the department control mode is executed only one who enters correct Department code can use the machine Ø Press Menu Exit and then repeatedly until 7 FAX SETUP appears on the display then press Enter Ø Press the or navigation keys repeatedly until DEPARTMENT is displayed on the lower line then press Enter Ø Press the or navigation keys to switch to YES in order to enter the department code Ø...

Page 106: ... is cleared When the department control mode is enabled the Standby display shows Unless you enter the correct department code you cannot use any feature except receiving Ø To return to Standby mode press Stop Clear Or To Change the Master Code continue Ø Press Enter M CODE xxxxx is displayed Ø Select one between 1 DEL and 2 CHANGE If you press 1 the master code is deleted If you press 2 the LCD p...

Page 107: ... F12 User Guide Page 5 47 Fax Additional Features This section covers fax maintenance procedures These are Ø Printing Reports Ø System Data Settings Ø Setting Prefix Dial Number Ø Setting Fax Duplex Ø Clearing Memory ...

Page 108: ...ist Ø System Data Ø Message Confirmation Ø Multi Communication Report Ø Power Failure Report See Reports on page 9 9 for details of these reports and how they are printed System Data Settings Your FaxCentre has various user selectable system data options These options are preset at the factory but you may need to change them To find out how the options are currently set print the System list For d...

Page 109: ... Fax Duplex With this option enabled you can print 2 sided fax pages You can select LONG EDGE or SHORT EDGE according to the desired binding orientation Setting OFF turns the feature off Ø Press Menu Exit and then repeatedly until 7 FAX SETUP appears on the display then press Enter Ø Press the or navigation keys repeatedly until FAX DUPLEX is displayed on the lower line then press Enter Ø Press th...

Page 110: ...Page 5 50 Xerox FaxCentre F12 User Guide ...

Page 111: ...e 6 1 Scan 6 Scan Your FaxCentre F12 is equipped with a True Color Quality Scanner capable of reproducing color charts photographs graphics or printed text This chapter includes The FaxCentre F12 TWAIN Scanner Program Scanning Procedure ...

Page 112: ...entre F12 TWAIN Scanner program is used to scan documents and photographs You can decide what portion of a document you want to scan adjust the brightness and contrast color balance resolution and many other scanner settings These settings are fully described in the Scanner Program s Help ...

Page 113: ...ompletely dry before loading the documents Originals should be between 45 g m2 and 105 g m2 12 5 lb and 28 lb and between B5 182 x 257 mm 7 x 10 inch and Legal size 216 x 356 mm 8 5 x 14 inch Ø Remove all staples and paper clips before placing the originals into the document feeder Ø If necessary adjust the sliding document guides to the paper size required Ø Insert the originals neatly into the d...

Page 114: ...rbon paper or carbon backed paper coated paper onion skin or thin paper wrinkled or creased paper curled or rolled paper torn paper Do not load documents containing different sizes or weights of paper Ø Start your scan application program Ø Follow the instructions provided with the application program to scan the document to your PC ...

Page 115: ...axCentre There will be times when the machine will require maintenance tasks to be carried out This chapter provides step by step instructions for maintaining the machine and replacing consumables This chapter includes Cleaning Ordering Supplies Customer Replaceable Units Loading Media ...

Page 116: ...ically listed as approved in this documentation They can cause poor performance and create a dangerous condition Use supplies and cleaning materials only as directed in this documentation Keep all cleaning materials out of the reach of children WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any of the parts that are behind these covers and g...

Page 117: ...l Panel and LCD Display free from dust and dirt To remove finger prints and smudges clean the control panel and LCD screen with a soft lint free cloth lightly dampened with water Document Feeder and Collate Tray Use a cloth moistened with water to clean the Document Feeder Collate Tray Paper Cassette and the outside areas of the FaxCentre F12 Ø Slightly dampen a soft lint free cloth or paper towel...

Page 118: ...le unit part numbers are listed below To obtain supplies contact your local Xerox office giving your company name the FaxCentre number and its serial number Use the space below to keep a record of the telephone number Supplies Telephone Number _______________________________________ Customer Replaceable Unit Part Number Toner Cartridge 106R584 Drum Cartridge 113R506 ...

Page 119: ...he page you print If you print a lot of graphics you may need to change the cartridge more often Toner Save Mode You can extend the life of your toner cartridge by using Toner Save mode The Toner Save mode uses less toner than normal printing The printed image is much lighter and is adequate for printing drafts or proofs Use the instructions below to activate Toner Save mode Ø Press Menu Exit and ...

Page 120: ...dge re distributes the remaining toner in the cartridge This procedure can only be performed once prior to changing the Toner Cartridge CAUTION When ordering a new Toner Cartridge make sure the correct cartridge is ordered for the FaxCentre F12 For assistance the FaxCentre number is displayed on the cartridge box CAUTION Do not shake an empty cartridge or hold it close to you Some toner residue mi...

Page 121: ...erox FaxCentre F12 User Guide Page 7 7 Maintaining the FaxCentre Ø Open the front cover Ø Turn the toner locking lever upwards to release the toner cartridge Ø Remove the toner cartridge from the machine ...

Page 122: ...n a job is printed At this stage the toner cartridge needs to be replaced The LCD displays warning message TONER EMPTY Ø Gently shake the cartridge to distribute the toner evenly inside the cartridge Ø Reinstall the toner cartridge then lock the lever Ø Close the front cover then the side cover The FaxCentre returns to Standby mode Ø Open the side cover then the front cover The side cover must be ...

Page 123: ...ES if you have installed a new toner cartridge in the machine Ø Pull the used cartridge out Ø Shake the new toner cartridge horizontally four or five times Save the box and the cover for shipping Ø Slide the new toner cartridge in until it locks in place Ø Turn the toner locking lever downwards until it locks in place Ø Close the front cover then the side cover The FaxCentre returns to Standby mod...

Page 124: ...ess Menu Exit and then repeatedly until 9 MAINTENANCE appears on the display then press Enter Ø Press the or navigation keys repeatedly until NOTIFY TONER is displayed on the lower line then press Enter Ø Press the or navigation keys to select ON then press Enter Ø Enter the your customer number up to 20 digits then press Enter Ø Enter the your customer name up to 40 characters then press Enter Ø ...

Page 125: ...Damage or poor image quality may result Cleaning the Drum If you are getting streaks or spots on your print you may set the FaxCentre to clean the drum cartridge Ø Ensure that paper is loaded Ø Press Menu Exit and then repeatedly until 9 MAINTENANCE appears on the display then press Enter Ø Press the or navigation keys repeatedly until CLEAN DRUM is displayed on the lower line then press Enter Ø P...

Page 126: ... drum The LCD displays DRUM WARNING when the drum is near the end of life Approximately 1 000 more copies can be made but you should have a replacement cartridge in stock Replace the drum cartridge when copy print quality is degraded Ø Open the side cover then the front cover The side cover must be open to open the front cover Ø Turn the toner locking lever upwards to unlock the toner cartridge th...

Page 127: ... 7 13 Maintaining the FaxCentre NOTE The toner cartridge must be removed to replace the drum cartridge Ø Pull the used drum cartridge Ø Unpack the new drum cartridge and slide it in place making sure not to touch the surface of the drum ...

Page 128: ...e is not displayed replace the drum cartridge as described above then take the following steps to reset the drum counter Ø Press Menu Exit and then repeatedly until 9 MAINTENANCE appears on the display then press Enter Ø Press the or navigation keys repeatedly until NEW DRUM is displayed on the lower line then press Enter Ø Press the or navigation keys to display YES then press Enter NOTE If you d...

Page 129: ...e 2 Bypass Tray Plain paper Letter 8 5 x 11 inch Legal 8 5 x 14 inch Executive 7 25 x 10 5 inch A4 210 x 297 mm B5 182 x 257 mm A5 148 x 210 mm YES 550 YES 550 NO 0 YES 550 NO 0 NO 0 YES 550 YES 550 NO 0 YES 550 NO 0 NO 0 YES 100 YES 100 YES 100 YES 100 YES 100 YES 100 Envelopes No 9 8 5 x 11 inch No 10 8 5 x 14 inch C5 6 38 x 9 37 inch DL 110 x 220 mm NO 0 NO 0 NO 0 NO 0 NO 0 NO 0 NO 0 NO 0 YES 1...

Page 130: ...sheets of 80 g m2 20 lb plain paper Acceptable print media is plain paper with sizes ranging from A4 or 8 5 x 11 inch to Legal 216 x 356 mm 8 5 x 14 inch and weighing between 60 g m2 and 90 g m2 16 lb and 24 lb NOTE When using the paper cassette the paper size option in System Data Settings must be set to the correct size Refer to Chapter 9 System Setup page Machine Setup Options on page 9 2 for i...

Page 131: ...h down on the pressure plate until it locks in position Ø Adjust the rear paper guide to the required paper length It is preset to A4 or 8 5 x 11 inch size depending on country Ø To load another size lift and insert the rear guide into the corresponding position Rear guide ...

Page 132: ...nsert the rear guide turn it slightly to your right side then lift it While holding the rear guide at 70 angle insert it into the corresponding position and push it to your left side until it stands up completely Ø Fan the paper and insert it into the cassette ...

Page 133: ... 7 19 Maintaining the FaxCentre Ø If loading letterhead paper load with the design side facing up The top edge of the sheet with the logo should be placed at the right side Ø Ensure that the paper is positioned under the snubbers Snubber ...

Page 134: ...e starting your print job HINT If you experience problems feeding paper place the paper into the Bypass tray Do not fill above the max fill line Max Fill Line Ø While squeezing the side guide as shown move it toward the stack of paper until it lightly touches the side of the stack Do not allow the guide to press against the edge of the paper tightly the guide may bend the paper Ø Close the paper c...

Page 135: ...pass Tray the paper size option in System Data Settings must be set to the correct size If feeding media smaller than A4 Letter the setting can remain set at A4 Letter or Legal size Refer to Chapter 9 System Setup page Machine Setup Options on page 9 2 for instructions The following table summarizes the print media allowed as well as their stacking height limit a The height is measured with the st...

Page 136: ...Bypass Tray HINT For transparencies hold the transparencies by the edges and avoid touching the print side Oils from your fingers that are deposited on the transparency can cause print quality problems Ø Lower the Bypass tray located on the right side of the FaxCentre Ø Unfold the paper support extension as shown Paper Support Bypass Tray Ø Prepare a stack of paper or envelope for loading by flexi...

Page 137: ...e to the width of the stack of print material Ø Ensure that you have not loaded too much print media The stack should be under the stack height limit mark The print media buckles if you load a stack that is too deep or push it in too far Ø If copying press Paper Supply on the control panel to Enter BYPASS If printing you must Enter the correct paper source from your software application ...

Page 138: ...ot on the floor Do not place heavy objects on top of the paper whether it is packaged or unpackaged Keep it away from moisture or other conditions that can cause it to wrinkle or curl During storage moisture proof wrap any plastic container or bag should be used to prevent dust and moisture from contaminating your paper Always use paper and other media that conform with specifications Refer to App...

Page 139: ... Dust and dirt may accumulate on the film resulting in spotty printing To avoid smudging caused by fingerprints handle transparency film and coated paper carefully To avoid fading do not expose the printed film to prolonged sunlight Store unused media flat Do not remove papers from their protective packaging until you are ready to use them Store unused media at temperatures between 15 to 30 degree...

Page 140: ... Do not feed a sheet of labels through the FaxCentre more than once The adhesive backing is designed for one pass through the FaxCentre Do not use labels that are separating from the backing sheet or are wrinkled bubbled or otherwise damaged ...

Page 141: ...ng This chapter provides information for solving problems which may occur with your FaxCentre F12 Tables listing Error Messages and Codes problems and possible solutions are provided This chapter includes Document Jams Paper Jams Calling for Service LCD Error Messages Solving Problems ...

Page 142: ...ng through the ADF DOCUMENT JAM appears in the display Details for clearing the three types of document misfeeds are given below Input Misfeed Ø Open the ADF top cover Ø Pull the document gently to the right and out of the ADF Ø Close the ADF top cover Ø Feed the documents back into the ADF ...

Page 143: ...d slowly Paper Feed Area If jammed in the paper feed area PAPER JAM 0 appears in the display Ø Remove the paper cassette Ø After you pull it out completely lift the front part of the cassette slightly up to release the cassette from the machine Ø Remove the jammed paper by gently pulling it straight out If there is any resistance and the paper does not move immediately when you pull stop pulling a...

Page 144: ... to clear the PAPER JAM message on the LCD CAUTION Do not touch the shiny drum cartridge surface Scratches or smudges will result in poor copy quality Ø If the paper does not move immediately when you pull pull the release latch 1 to open the side cover 2 Ø Carefully remove the misfeed paper in the direction shown ...

Page 145: ... up through the fusing unit Unfused toner may adhere in the area resulting in smudged copies Ø Insert the paper cassette Lower the rear part of the cassette to align the rear edge to the corresponding slot of the machine then insert it completely Ø Press the release latch to open the side cover Ø Pull down on the fuser lever as shown below This will release pressure on the paper Ø If paper is not ...

Page 146: ...Page 8 6 Xerox FaxCentre F12 User Guide Ø Remove the jammed paper in the direction shown Ø Push up on the fuser lever then close the side cover ...

Page 147: ...ic Troubleshooting Paper Exit Area If jammed in the paper exit area PAPER JAM 2 appears in the display Ø Press the release latch to open the side cover Ø Open the front cover Ø Pull down on the fuser lever This will release pressure on the paper ...

Page 148: ... 8 Xerox FaxCentre F12 User Guide Ø Turn the jam remove lever in the direction of the arrow to move the paper to the exit area then gently pull the paper out through the exit area Ø Push up on the fuser lever ...

Page 149: ...Xerox FaxCentre F12 User Guide Page 8 9 Basic Troubleshooting Ø Turn the jam remove lever back to the original position Ø Close the front cover 1 and the side cover 2 ...

Page 150: ...side cover Bypass Jam BYPASS JAM appears in the display when the machine does not detect paper in the bypass tray due to no paper or improper paper loading when you try to print using the bypass tray BYPASS JAM also may occur when the paper is not properly fed into the machine through the bypass tray Ø If BYPASS JAM displays and paper is loaded in the Bypass Tray pull the paper out of the machine ...

Page 151: ...umber please refer to Customer Support on page 1 4 Customer Support Telephone Number The telephone number of the Xerox Welcome Centre or your local representative is provided at the time of product installation For your convenience and future reference please record the telephone number in the space below Welcome Centre or Local Representative Telephone Number _____________________________________...

Page 152: ...lacement cartridge in stock Replace the Drum cartridge when copy print quality is degraded This may show up as dark marks on the edge of the page Refer to page 7 11 DUPLEX JAM Paper has jammed in the middle of 2 sided printing Clear the jam Refer to page 8 3 FUSER ERROR There is a problem in the fuser unit Unplug the power cord and plug it back in If the problem still persists please call for serv...

Page 153: ...problem with the fax communications has occurred Try resending the fax GROUP NOT AVAILABLE You have tried to Enter a group location where only a single location number can be used such as when adding locations for a multi dial operation Try again check location for group LINE ERROR Your unit cannot connect with the remote machine or has lost contact because of a problem on the phone line Try resen...

Page 154: ...ion POLLING ERROR When setting up to poll another fax machine you have used an incorrect poll code Enter the correct poll code The remote fax machine you want to poll is not ready to respond to your poll request The remote operator should know in advance that you are polling and have their fax unit loaded with the original document LINE BUSY The remote fax didn t answer Try resending the fax Displ...

Page 155: ... too dark If the original is light use the Lighten Darken button to darken the background of the copies If the original is dark use the Lighten Darken button to lighten the background of the copies Smears lines marks or spots on copies If defects are on the original press the Lighten Darken button to lighten the background of your copies If no defects are on the original clean the CVT glass Copy i...

Page 156: ...er a paper jam has been cleared Toner yield is lower than expected and TONER LOW message appears in the LCD Toner may be lodged in the cartridge Remove the toner cartridge Shake the toner cartridge and tap along the top of the toner cartridge over a waste receptacle Take care not to touch the exposed toner on the left side of the cartridge Fewer copies from the Toner Cartridge than expected Origin...

Page 157: ... Control Panel to ensure that the print job is being sent to the correct port For Example LPT1 The toner and drum cartridges are not installed properly Check that the toner and drum cartridges are installed properly The printer driver may not be installed properly Reinstall the software The parallel port cable specifications may not be correct Use the IEEE 1284 parallel port cable supplied with th...

Page 158: ...e Details tab Enter the required setting from the available choices Computer may not have enough memory RAM Install more RAM in your computer Print job is too large Reduce resolution from 600 dpi to 300 dpi Irregular faded patches of print There is a paper quality problem Use only paper that meets the specifications required by the product Toner may be unevenly distributed Remove the toner cartrid...

Page 159: ...s The paper may be too damp Try printing with a different batch of paper Do not open packages of paper until necessary so that the paper does not absorb too much moisture from the air Back of printout is dirty The transfer roller may be dirty Print a few blank pages to clean the transfer roller Incorrect fonts TrueType fonts may be disabled Use the fonts dialog box in the Control Panel to enable T...

Page 160: ...you do not replace the handset before you press Start When you answer a call using the handset to receive a FAX do not replace the handset until you press Start and you hear the phone line switch to the machine Check the telephone cord has not been disconnected Check the power plug has not been unplugged from the power outlet Check with the party trying to send the original that there are no probl...

Page 161: ...ide Page 8 21 Basic Troubleshooting Paper is collated but not printed Ensure there enough toner Check with the party sending the fax that the original was placed correctly when scanned at the remote FAX Problem Suggested Solution ...

Page 162: ...the machine locks up you may need to reset the machine Use the following instructions to reset and reboot the machine NOTE This programming sequence must be performed within 1 5 seconds Ø Press the Stop Clear key Ø Press the navigation key Ø Press the Stop Clear key again Ø Press the navigation key ...

Page 163: ...tem settings which require setting up prior to using your FaxCentre F12 machine Also ControlCentre 5 0 is available for setting up the machine remotely at your PC or Workstation The following topics are included System Setup Adjusting Speaker Volume Reports Clearing Memory ControlCentre 5 0 ...

Page 164: ...bout the previous 50 communica tions operations including time and dates Optional settings are ON or OFF RECEIVE CODE The Receive Code allows you to initiate fax reception from an exten sion phone plugged into the EXT jack on the back of the FaxCentre If you pick up the extension phone and hear fax tones enter the Receive Code The Receive Code is preset to 9 at the factory Set tings range from 0 t...

Page 165: ...anned into memory It will not be necessary to wait until documents in the Automatic Document Feeder are sent before you can send or store other fax jobs LOCAL ID When enabled the FaxCentre F12 automatically prints the page number and date and time of reception at the bottom of each page of a received document RINGER VOLUME You can set the required ringer volume There are 10 levels available You ll...

Page 166: ... have Entered Ø Press Enter to save the Selection The next System Setup option appears Ø Repeat the procedure to continue changing settings Ø Press Menu Exit to exit and return to the previous menu level To return to Standby mode press Stop Clear USB MODE USB mode Selections are FAST and SLOW FAST is the default mode Some PC users may experience poor USB implementation in the default mode If this ...

Page 167: ...ocument is within the margin and the Auto Reduction feature is turned ON it will be reduced to fit into the appropriate size paper discard does occur If the Auto Reduction feature is turned OFF or fails the data within the margin will be discarded Settings range from 0 to 30 mm MESSAGE CONF A report showing whether the transmission was successful how many pages were sent and more Options are ON OF...

Page 168: ...s Start and replace the handset FAX The machine answers an incoming call and immediately goes into fax receive mode ANS FAX Use if attaching an answering machine to the Xerox FaxCentre F12 If the machine senses a fax tone it automatically switches to FAX mode PREFIX DIAL NO You can set the prefix dial number up to 5 digits This dial number will be dialed first before any autodial number is started...

Page 169: ...nter Ø Press the or navigation keys repeatedly until the option required is displayed is displayed then press Enter The default setting for your Selection will be displayed in the lower line of the LCD Ø Press the or navigation keys to display the setting options for the feature you have Entered Ø Press Enter to save the Selection The next Fax Setup option appears Ø Repeat the procedure to continu...

Page 170: ...re that the LCD displays date and time Fax Standby mode If not press Copy until FAX displays then press Enter Ø Press Manual Dial You ll hear a dial tone Ø Press the or navigation keys repeatedly until you find the required loudness The display shows the current volume level Ø Press Stop Clear to save the setting and return to Standby mode ...

Page 171: ...ne touch dial speed dial group dial numbers and mail box Transmission Report This report shows information concerning transmission activities recently made Reception Report This report shows information concerning reception activities recently made Help List This report shows the FaxCentre s basic functions and commands to use as a quick reference guide Your FaxCentre automatically prints out the ...

Page 172: ...nsmission ERR Ø No report printed at all OFF You can print this report manually at any time you want Printing a Report Ø Press Menu Exit and then repeatedly until 5 REPORTS appears on the display then press Enter Ø Press the or navigation keys repeatedly until the required report is displayed on the lower line The reports are PHONE BOOK Phone book Report TX REPORT Transmission Journal RX REPORT Re...

Page 173: ...u want to clear MACHINE ID your fax number and name are cleared from the FaxCentre s memory MACHINE SETUP restores all the user selectable options to the factory default PHONEBOOK clears the speed dial or group dial numbers stored in the memory TX RX REPORT clears all records of transmissions and receptions Ø Press Enter The selected memory is cleared and the display asks you to continue clearing ...

Page 174: ...the new settings to your FaxCentre F12 machine Installing ControlCentre 5 0 When you install Xerox FaxCentre F12 software Xerox FaxCentre F12 ControlCentre 5 0 utility is automatically installed HINT For information on installing FaxCentre F12 software please refer to Chapter 2 Product Overview Running ControlCentre 5 0 Use the following instructions to run ControlCentre 5 0 Ø Start your Windows s...

Page 175: ...olCentre 5 0 click the Exit button in the bottom of each tab screen For further details click the Help button in the bottom of each tab screen NOTE When you change the settings on ControlCentre 5 0 or when you run ControlCentre 5 0 the settings on the machine and on ControlCentre 5 0 will be automatically updated to the latest settings you have made either on the machine or on ControlCentre 5 0 ...

Page 176: ...ettings HINT For details on the System Data Setting options please refer to Machine Setup Options on page 9 2 Reads the current settings in the FaxCentre F12 machine then refreshes ControlCentre 5 0 with the machine s current setting Downloads the settings made in ControlCentre 5 0 to the FaxCentre F12 machine ...

Page 177: ...tre F12 User Guide Page 9 15 System Setup Advanced Tab Click on the Advanced tab to change the default Fax System Setup options HINT For details on the System Setup options please refer to System Setup on page 9 2 ...

Page 178: ...ries from the FaxCentre F12 machine to ControlCentre 5 0 Allows you to download the phonebook entries from ControlCentre 5 0 to the FaxCentre F12 machine Phonebook entries Used to manage Group Dial options Allows you to edit a Entered phonebook entry in a separate Edit dialog box Deletes a Entered phonebook entry Deletes all phonebook entries ...

Page 179: ...7 System Setup Group Dial Options Lets you enter a name for the group Press to add the highlighted name to the Included numbers list Choose the dialing type list to display Press to remove the highlighted name from the Included numbers list ...

Page 180: ... information and various counters The counters allow you to check how many scans and prints have been made and how many jams have occurred on your machine Number of scans using the ADF Number of prints using the drum Number of jams during printing Number of prints performed by the machine Number of jams in the ADF ...

Page 181: ...up Firmware Update Tab Click on the Firmware Update tab to update the firmware of your machine NOTE This feature should be used by a Xerox Service Representative Please contact your local Xerox representative or authorized dealer for further information ...

Page 182: ...Page 9 20 Xerox FaxCentre F12 User Guide ...

Page 183: ...f personal injury This WARNING Mark alerts users to heated surfaces WARNING This product must be connected to a protective earthing circuit This product is equipped with a 3 wire type plug provided with a protective earthing pin This plug will fit only into an earthed power outlet This is a safety feature To avoid risk of electric shock contact your electrician to replace the receptacle if you are...

Page 184: ...t use aerosol cleaners Follow the instructions in this User Guide for proper cleaning methods Never use supplies or cleaning materials for purposes other than those for which they were intended Keep all supplies and materials out of reach of children Do not use this product near water wet locations or outdoors Do not place this product on an unstable cart stand or table The product may fall causin...

Page 185: ...e exit tray area as you may be burned Quality Standards The product is manufactured under a registered ISO9002 Quality system If you need additional safety information concerning this XEROX product or XEROX supplied materials you may call the following number USA CANADA 1 800 928 6571 Safety Standards This XEROX product is certified by the following Agency using the Safety Standards listed Agency ...

Page 186: ...rence in which case the user will be required to correct the interference at his own expense Reference CFR 47 Part 15 Section 15 21 Changes or modifications to this equipment not specifically approved by the XEROX Corporation may void the user s authority to operate this equipment Shielded cables must be used with this equipment to maintain compliance with FCC regulations Laser Safety WARNING Use ...

Page 187: ...and name Data Coupler Information This Xerox machine contains an internal data coupler Its use is restricted by the FCC Federal Communications Commission To comply with the FCC rules you must carefully read and follow the instructions listed below This equipment complies with Part 68 of the FCC rules On the rear of this equipment is a label that contains among other information the FCC registratio...

Page 188: ...d and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant Do not connect this machine to a party or coin operated phone line Repairs to the machine should be made only by a Xerox representative or an authorized Xerox service agency This applies at any time duri...

Page 189: ...elephone company may make changes to its communications facilities equipment operations or procedures Such action must be reasonable required in the operation of their business and consistent with FCC rules They must give you prior written notification if the changes can Make your machine incompatible with their equipment Require modification or alteration of the machine Otherwise physically affec...

Page 190: ...ions Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection the electrical ground connections of the power u...

Page 191: ... Compliance Energy Star XEROX Corporation designed this product to comply with the guidelines of the ENERGY STAR program of the Environmental Protection Agency As an ENERGY STAR Partner XEROX has determined that this product meets the ENERGY STAR guidelines for energy efficiency ...

Page 192: ...Page A 10 Xerox FaxCentre F12 User Guide ...

Page 193: ...of users and to ensure that the machine operates in a fully functional state Use the specifications listed in this chapter to quickly identify the capabilities of the machine This chapter includes Printer Specification Fax Specification Scanner and Copier Specification General Specification Paper Specification If further specification information is required please contact your local Xerox Represe...

Page 194: ...em Description Emulation PCL6 Resolution True 600 x 600 dpi 1200 dpi class Printing speed 12 ppm for A4 letter size Effective printing width 208 mm 8 2 inches for letter legal 216 x 356 mm 8 5 x 14 inch 202 mm 8 inches for A4 First print out time 13 seconds warm up ...

Page 195: ...BIG Maximum modem speed 33 6 kbps Transmission speed 3 5 seconds Standard resolution MMR 33 6 kbps Memory 6 5 Mbytes Printing speed 12 ppm for A4 letter size Effective scanning width 208 mm 8 2 inches Effective printing width 208 mm 8 2 inches for letter legal 216 x 356 mm 8 5 x 14 202 mm 8 inches for A4 Document width and weight ADF 176 216 mm 7 8 5 inches 45 105 g m2 12 5 28 lb Input paper tray ...

Page 196: ...ADF MDSP 6 6 cpm at Text Mixed 3 3 cpm at Photo Scan resolution 300 x 300 dpi Scan mode True color 256 gray Black and white Copy mode Black and white Effective scanning width 208 mm 8 2 inches Maximum document width 216 mm 8 5 inches Multi copy range 1 999 Reduction Enlargement 25 200 in 1 increments Maximum print edge margin Top Bottom Each side 4 mm 0 16 inch ...

Page 197: ...Paper size and weight Cassette A4 Letter Folio Legal 216 x 356 mm 8 5 x 14 inch 60 90 g m2 16 24 lb Bypass tray A6 Legal 216 x 356 mm 8 5 x 14 mm 60 160 g m2 16 43 lb Duplex A4 Letter Folio Legal 216 x 356 mm 8 5 x 14 inch 80 90 g m2 20 24 lb Original document width and weight ADF 176 216 mm 7 8 5 inches 45 105 g m2 12 5 lb 28 lb ADF capacity 50 sheets 75 g m2 20 lb Power rating AC100 127V US Cana...

Page 198: ...15 9 x 355 6 8 5 X 14 JIS B5 182 x 257 7 17 x 10 12 A4 210x 297 8 27 x 11 69 Executive 184 2 x 266 7 7 25 x 10 5 A5 148 5 x 210 5 85 x 8 27 A6 card 105 x 148 5 4 13 x 5 85 Post Card 4x6 101 6 x 152 4 4 x 6 HagaKi 100 x 148 3 94 x 5 83 Envelope 7 3 4 98 4 x 190 5 3 88 x 7 5 Envelope COM 10 105 x 241 4 12 x 9 5 Envelope DL 110 x 220 4 33 x 8 66 Envelope C5 162 x 229 6 38 x 9 02 Custom 98 x 148 215 9...

Page 199: ...16lb 24lb Bypass Cassette Plain Paper Envelop Transparency Label Cardstock A4 Letter Legal Folio Executive A5 B5 A6 Monarch 7 3 4 COM10 9 C5 DL Custom 60 160 g m2 16lb 43lb Duplex Plain Paper A4 Letter Folio Legal 80 90 g m2 20lb 24lb B5 means JIS and ISO Transparency film thickness 150 µm see core media list Paper Label thickness 140 µm see core media list Item Description ...

Page 200: ...Page B 8 Xerox FaxCentre F12 User Guide ...

Page 201: ...p Options 9 4 9 7 Character Assignment 2 10 Characters entering 2 9 Cleaning 7 2 Control Panel and LCD Display 7 3 CVT Glass 7 3 Document Feeder and Output Tray 7 3 FaxCentre F12 7 2 Cleaning the OPC Drum 7 11 Color 3 9 Components machine 2 4 Confidential Mailbox 5 26 Connecting the machine 2 11 Connections 2 11 Contrast for Fax 5 6 Control Panel 2 6 buttons 2 6 keys 2 6 Control Panel Overview 2 6...

Page 202: ...oblems Solution Chart 8 20 Features Copy Features 3 8 Features Copy 2 Sided Copy 3 10 Lighten Darken 3 8 Original Type 3 9 Output 3 11 Reduce Enlarge 3 11 Resetting Copy Features 3 12 Finding Information 1 2 Firmware Update Tab 9 19 G General Specification B 5 Group Dial Edit 5 23 Search 5 25 Store 5 22 Use 5 24 Guidelines for Special Media 7 25 H Help List Print 5 48 9 9 Hints conventions 1 8 I I...

Page 203: ... conventions 1 5 Original Type 3 9 Mixed 3 9 Photo 3 9 Text 3 9 Output 3 11 P Paper Cassette 7 16 Paper Specification B 6 Paper Supply Selecting 3 3 Paper Loading 7 15 Paper loading 2 16 Paper Media Guidelines 7 24 Paper Special Media Guidelines 7 25 Pause adding 2 10 Phonebook Tab 9 16 Phonebook Print 5 48 9 9 Poll 5 39 Prefix Dial Set 5 49 Press Start 3 7 Press the Copy Fax Scan Key 3 2 Print 4 ...

Page 204: ...9 1 Adjusting Speaker Volume 9 7 Changing the System Setup Options 9 4 9 7 ControlCentre 5 0 9 12 Installing ControlCentre 5 0 9 12 System Setup 9 2 Setting your Product to Send Toner Low Infor mation 7 10 Settings Tab 9 14 Software Installation 2 24 Solutions Copier Problems 8 15 Solutions Faxing Problems 8 20 Solutions Printing Problems 8 17 Solving Problems 8 15 Special Media Guidelines 7 25 Sp...

Page 205: ...n Chart 8 15 Faxing Problems Solution Chart 8 20 LCD Error Messages 8 12 Printing Problems Solution Chart 8 17 Resetting the machine 8 22 Solving Problems 8 15 TWAIN Scanner Program 6 2 TX Journal Print 5 48 9 9 U Unpacking the machine 2 2 Using ControlCentre 5 0 9 13 Using the Bypass Tray 7 21 Using the Paper Cassette 7 16 W Warnings conventions 1 8 Windows 2000 4 4 Windows 95 98 Me 4 3 Windows N...

Page 206: ...Indexvi Xerox FaxCentre F12 User Guide ...

Search results

Summary of Contents for FaxCentre F12

Reviews:

Related manuals for FaxCentre F12

Brands by name

Popular brands

Xerox FaxCentre F12, User Manual

Search results

Summary of Contents for FaxCentre F12

Reviews:

Related manuals for FaxCentre F12

Brands by name

Popular brands