Xerox ColorQube 8900 series User Manual Download Page 225 | Manualshive

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Troubleshooting

ColorQube 8700/8900 Color Multifunction Printer 225

User Guide

Getting Help

This section includes:



Control Panel Messages .............................................................................................................................................. 225



Scan and Fax Alerts ....................................................................................................................................................... 226



Maintenance Assistant ................................................................................................................................................ 226



Online Support Assistant ............................................................................................................................................. 227



More Information .......................................................................................................................................................... 227

Xerox provides several automatic diagnostic utilities to help you maintain productivity and print quality.

Control Panel Messages

The printer control panel provides information and troubleshooting help. When a fault or warning

condition occurs, the control panel displays a message informing you of the problem. In many cases,

the control panel also displays an animated graphic showing the location of the problem, such as the

location of a paper jam. For many status and warning messages, the control panel Help provides

additional information.

Control Panel Help

To view additional information about items and selections that appear on the control panel, press

Help

.

The Help button is labeled with a question mark symbol (

?

).

The control panel menu items also have associated help text that describes the menu item.

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Summary of Contents for ColorQube 8900 series

Page 1: ...ation Italiano Guida per l utente Deutsch Benutzerhandbuch Espa ol Gu a del usuario Portugu s Guia do usu rio Nederlands Gebruikershandleiding Svenska Anv ndarhandbok Dansk Betjeningsvejledning Norsk...

Page 2: ...d PostScript are trademarks of Adobe Systems Incorporated in the United States and or other countries Apple AppleTalk Bonjour EtherTalk Macintosh Mac OS and TrueType are trademarks of Apple Inc regist...

Page 3: ...rQube 8700XF Color Multifunction Printer 21 Right Rear View 22 Control Panel 22 Scanner with Document Feeder 24 650 Sheet Finisher 24 Information Pages 25 Printing the Configuration Report 25 Administ...

Page 4: ...45 General Paper Loading Guidelines 45 Paper That Can Damage Your Printer 45 Paper Storage Guidelines 45 Supported Paper Types and Weights 46 Supported Standard Paper Sizes 47 Supported Paper Types a...

Page 5: ...r Windows 79 Printing Special Job Types 79 Held Print Jobs 84 Print From 84 6 Copying 87 Basic Copying 88 Document Glass 88 Document Feeder 89 Selecting Copy Settings 90 Basic Settings 91 Image Qualit...

Page 6: ...8 Sending a Server Fax 147 Selecting Server Fax Options 148 Sending an Internet Fax 151 Selecting Internet Fax Options 153 Sending a LAN Fax 157 Using the Address Book 158 Adding an Individual Entry 1...

Page 7: ...91 Printer Resets or Turns Off Frequently 192 Printing Takes Too Long 192 Document Prints From Wrong Tray 193 Document Fails to Print 193 Printer Makes Unusual Noises 193 Automatic 2 Sided Printing Pr...

Page 8: ...234 Elevation 234 Electrical Specifications 235 ENERGY STAR Qualified Product 235 Performance Specifications 236 Printing Resolution 236 Print Speed 236 B Regulatory Information 237 Basic Regulations...

Page 9: ...function Printer 9 User Guide European Union 254 Domestic Household Environment 254 Professional Business Environment 254 Collection and Disposal of Equipment and Batteries 255 Battery Symbol Note 255...

Page 10: ......

Page 11: ...afety 14 Maintenance Safety 16 Printer Symbols 17 Environmental Health and Safety Contact Information 18 Your printer and the recommended supplies have been designed and tested to meet strict safety r...

Page 12: ...delines WARNINGS Do not push objects into slots or openings on the printer Touching a voltage point or shorting out a part could result in fire or electrical shock Do not remove the covers or guards t...

Page 13: ...capacity of the printer Verify that the printer is plugged into an outlet that is providing the correct voltage and power Review the electrical specification of the printer with an electrician if nece...

Page 14: ...o to ColorQube 8700 Color Multifunction Printer www xerox com environment_europe ColorQube 8900 Color Multifunction Printer www xerox com environment_europe Printer Location Place the printer on a lev...

Page 15: ...within the printer Do not remove the protective covers Printer Supplies Use the supplies designed for your printer The use of unsuitable materials can cause poor performance and a possible safety haz...

Page 16: ...rinter Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any consumables or routine maintenance items For more information on the Xerox supplies recycling program go to Col...

Page 17: ...ge to the property Oil from the cleaning kit can stain clothing and material Do not tip the cleaning kit because oil can drip from the tray Do not let the cleaning kit contact your clothing Do not tip...

Page 18: ...ed States and Canada go to ColorQube 8700 Color Multifunction Printer www xerox com environment ColorQube 8900 Color Multifunction Printer www xerox com environment For product safety information in E...

Page 19: ...ColorQube 8700 8900 Color Multifunction Printer 19 User Guide This chapter includes Parts of the Printer 20 Information Pages 25 Administration Features 26 More Information 30 2 Features...

Page 20: ...l Panel 22 Scanner with Document Feeder 24 650 Sheet Finisher 24 Left Front View 1 Tray 2 Left Side Door 2 Tray 1 3 Top Left Side Door Release 4 Top Left Side Door 5 Convenience Stapler 6 Scanner with...

Page 21: ...Side Doors 3 Tray 1 4 Top Left Side Door Release 5 Top Left Side Door 6 Convenience Stapler 7 Scanner with Document Feeder 8 Document Feeder Top Cover 9 Document Feeder Tray 10 Document Feeder Output...

Page 22: ...Power Connector for Printer 12 Hard Drive Cover Control Panel The control panel consists of the touch screen USB port and buttons you press to control the functions available on the printer The contro...

Page 23: ...ase turns on the release motor to open the ink access door 10 Power Saver enters and exits low power mode 11 USB Memory Port provides USB Flash drive connection for use with Scan to USB and Print from...

Page 24: ...Document Feeder Tray 4 Document Feeder Output Tray 5 Output Tray Paper Stop 6 Constant Velocity Transport CVT Glass 7 Document Cover 8 Document Glass 650 Sheet Finisher Right Front View Left Rear Vie...

Page 25: ...At the printer control panel press the Machine Status button 2 On the Machine Information tab touch Information Pages then touch the desired information page 3 Touch Print Note Information pages can...

Page 26: ...your identity When the system administrator enables authentication the printer compares the information that you provide to another source of information such as an LDAP directory The information can...

Page 27: ...er features you must log in as the administrator Accounting Accounting monitors the print copy scan and fax impressions produced and who produces them Accounting associates your user name and account...

Page 28: ...es A TCP IP connection between the printer and the network in Windows Macintosh UNIX or Linux environments TCP IP and HTTP enabled in the printer A network connected computer with a Web browser that s...

Page 29: ...guration Report under TCP IPv4 and TCP IPv6 Automatic Data Collection This printer automatically collects data and transmits it to a secure offsite location Xerox or a designated servicer uses this da...

Page 30: ...tion Printer www xerox com office CQ8700support ColorQube 8900 Color Multifunction Printer www xerox com office CQ8900support Information Pages Print from the control panel Information about menus or...

Page 31: ...wing space _________________________________ If you need additional help using your printer 1 Refer to this user guide 2 Contact the system administrator 3 Visit our customer website for your printer...

Page 32: ......

Page 33: ...ngs 35 Managing Jobs 37 Installing the Software 39 See also The System Administrator Guide for your printer model ColorQube 8700 Color Multifunction Printer www xerox com office CQ8700docs ColorQube 8...

Page 34: ...w xerox com office CQ8900drivers Physically Connecting the Printer to the Network Use a Category 5 or better Ethernet cable to connect the printer to the network An Ethernet network is used for one or...

Page 35: ...ate and Time Setup to Manual NTP Disabled Language Keyboard allows you to set the language and keyboard layout Custom Keyboard Button allows you to assign text to the custom key on the virtual keyboar...

Page 36: ...Printer User Guide c To wake the printer at a certain time touch Time Wake Up Time then select the time for the printer to wake up d To set the printer to sleep at a certain time touch Time Energy Sav...

Page 37: ...iew a list of active jobs and delete print jobs from the Active Jobs list in CentreWare Internet Services You can also print copy move or delete saved jobs For details see the Help in CentreWare Inter...

Page 38: ...a secure print job the job is held until you release it by typing a passcode at the control panel To view a list of secure print jobs press the Job Status button then touch Secure Print Jobs For detai...

Page 39: ...nction Printer www xerox com office CQ8900drivers Operating System Requirements Windows XP SP3 and later Windows Server 2003 and later Macintosh OS X version 10 5 and later Novell Netware 5 0 and late...

Page 40: ...s in the Discovered Printers window it displays the IP address Record the IP address for future use 10 Select the desired driver 11 Click Install If the installer prompts you for the IP address enter...

Page 41: ...Services for UNIX Systems is a two part installation process It requires the installation of a Xerox Services for UNIX Systems code package and a printer support package The Xerox Services for UNIX S...

Page 42: ...ut UNIX and Linux drivers see the System Administrator Guide for your printer model ColorQube 8700 Color Multifunction Printer www xerox com office CQ8700docs ColorQube 8900 Color Multifunction Printe...

Page 43: ...ColorQube 8700 8900 Color Multifunction Printer 43 User Guide This chapter includes Supported Paper 44 Loading Paper 49 Printing on Special Paper 58 4 Paper and Media...

Page 44: ...Envelope Sizes 48 Your printer is designed to use various paper and other media types To ensure the best print quality and to avoid jams follow the guidelines in this section For best results use Xero...

Page 45: ...output quality increased paper jams or damage your printer Do not use the following Rough or porous paper Inkjet paper Non laser glossy or coated paper Paper that has been photocopied Paper that has b...

Page 46: ...side resealable plastic bags Store the media inside the bag until you are ready to use it Keep unused media in the bag and reseal it for protection Supported Paper Types and Weights Tray Types and Wei...

Page 47: ...3 in B5 176 x 250 mm 6 9 x 9 8 in JIS B5 182 x 257 mm 7 2 x 10 1 in Letter 216 x 279 mm 8 5 x 11 in Legal 216 x 356 mm 8 5 x 14 in Executive 184 x 267 mm 7 25 x 10 5 in Statement 140 x 216 mm 5 5 x 8...

Page 48: ...8 3 in Maximum size 216 x 356 mm 8 5 x 14 in Supported Custom Paper Sizes Tray Paper Sizes Tray 1 Minimum 76 x 127 mm 3 x 5 in Maximum 216 x 356 mm 8 5 x 14 in Note Print custom size paper from Tray...

Page 49: ...iguring the 1800 Sheet High Capacity Feeder 53 Loading Paper in the 1800 Sheet High Capacity Feeder 56 Loading Paper in Tray 1 Tray 1 supports the widest variety of paper types It is intended for smal...

Page 50: ...ert the paper with the short edge first Notes Load the printed sheet into the tray with the printed side face down Load hole punched paper with the holes toward the back Do not load paper above the ma...

Page 51: ...ect size type and weight If not change the paper settings 7 On the printer touch screen touch Confirm Loading Paper in a 525 Sheet Feeder 1 Pull out the tray until it stops 2 Move the length and width...

Page 52: ...y of paper jams Note To avoid paper jams and misfeeds do not remove paper from its packaging until necessary 4 Load the paper with the short edge against the left side of the tray Notes Load paper int...

Page 53: ...dedicated paper tray It must be configured to support the paper in use If the tray has not been used it must be configured for the desired paper size If you are changing the paper size you must reconf...

Page 54: ...d lift it out of the tray b Align the tabs at the top and bottom of the guide with the corresponding slots at the top and in the bottom of the tray c Lower the tabs at the bottom of the guide into the...

Page 55: ...lift it from the tray b Align the tabs at the top and bottom of the guide with the corresponding slots at the top and in the bottom of the tray Note To allow the plate to drop into place when aligning...

Page 56: ...pacity Feeder Note Do not use glossy paper or labels in the 1800 Sheet High Capacity Feeder 1 Pull out the tray until it stops 2 Fan the edges of the paper before loading it into the paper trays This...

Page 57: ...paper with the short edge against the left side of the tray Notes Load paper into the tray with the print side face down Load hole punched paper with the holes toward the back Do not load paper above...

Page 58: ...r or go to ColorQube 8700 Color Multifunction Printer www xerox com office CQ8700supplies ColorQube 8900 Color Multifunction Printer www xerox com office CQ8900supplies CAUTION The Xerox Warranty Serv...

Page 59: ...e envelopes before loading them into the tray by setting a heavy book on top of them In the print driver software select Envelope as the paper type Do not use padded envelopes Use envelopes that lie f...

Page 60: ...Insert up to 10 envelopes in the tray align the stack then adjust the guides until they are touching the edges of the stack Load side flap envelopes with the flaps closed flaps up and flaps toward the...

Page 61: ...envelope size from the paper size list 5 Verify that type is set to Envelope then touch Confirm Loading Envelopes in a 525 Sheet Feeder 1 Pull out the tray until it stops 2 Move the length and width g...

Page 62: ...the flaps closed flaps down and flaps toward the front of the tray Load end flap envelopes with the flaps closed flaps down and flaps at the left side of the tray Note Do not load envelopes above the...

Page 63: ...nd reseal it Do not store labels in conditions of extreme heat or humidity Storing them in extreme conditions can cause print quality problems or cause them to jam in the printer Rotate stock frequent...

Page 64: ...r settings Change the selection for any incorrect setting 6 On the printer touch screen touch Confirm 7 In the Printing Preferences of the print driver on the Paper Output tab change the Paper Type se...

Page 65: ...arencies Use only Tray 1 for printing transparencies Guidelines for Printing Transparencies Remove all paper before loading transparencies in the tray Handle transparencies by the edges using both han...

Page 66: ......

Page 67: ...ColorQube 8700 8900 Color Multifunction Printer 67 User Guide This chapter includes Printing Overview 68 Selecting Printing Options 69 Printing Features 73 5 Printing...

Page 68: ...the size color and type 3 Access the print settings in your software application For most software applications press CTRL P for Windows or CMD P for Macintosh 4 Select your printer from the list 5 Ac...

Page 69: ...are set from within the software application are temporary The application and the computer do not save the settings after the application is closed Print Driver Help Xerox print driver software Help...

Page 70: ...mation about Windows print driver options click the Help button in the Printing Preferences window Selecting Printing Options for an Individual Job for Windows To use special printing options for a pa...

Page 71: ...Saving a Set of Commonly Used Printing Options for Windows You can define and save a set of options so that you can apply them to future print jobs To save a set of printing options 1 With the documen...

Page 72: ...the stapling option selected Multiple sets or stapled sets are sent to the finisher output tray Top Tray selects the output tray on top of the printer Stacker Tray selects the finisher output tray 4...

Page 73: ...dows 79 Printing Special Job Types 79 Held Print Jobs 84 Print From 84 Printing on Both Sides of the Paper Paper Types for Automatic 2 Sided Printing The printer can automatically print a 2 sided docu...

Page 74: ...e document size paper type and paper color you specify You can also select a specific tray loaded with the desired paper Printing Multiple Pages to a Single Sheet N Up When printing a multiple page do...

Page 75: ...ced users The three standard color modes are Automatic Color applies the best color correction to text graphics and images This setting is recommended Vivid Color applies automatic color correction to...

Page 76: ...rom the specified tray Front and Back Same prints the front and back cover pages from the same tray Front and Back Different prints the front and back cover pages from different trays After making a s...

Page 77: ...a hyphen For example to specify pages 1 6 9 10 and 11 type 1 6 9 11 Paper displays the default size color and type of paper selected in Use Job Settings Click the Down Arrow to the right of the Paper...

Page 78: ...as a watermark instead of stamping it on a document before distribution Using the watermark options you can do the following Create a watermark or edit an existing watermark using the Watermark Editor...

Page 79: ...r Sizes window click the plus sign 4 Double click Untitled at the top of the window and type a name for the new custom size 5 Enter the height and width of the new custom size 6 Click the arrow to the...

Page 80: ...t in the Passcode Required window Use this passcode to print the document at the printer or click Cancel and type your own passcode to use in the Secure Print window The passcode is associated with yo...

Page 81: ...ling displays the staple position 5 Select a print quality mode 6 Select an output destination 7 To send the job to the printer in the Print window select the number of copies to print and click OK or...

Page 82: ...e job after you send it but before the scheduled time release the job at the printer control panel Saved Job Saved Job stores a public or private job in the printer and prints the job as requested at...

Page 83: ...0 names When adding an 11th name the name used least is automatically deleted from the list To remove names from the list other than the selected name select Clear List 3 For Folder do one of the foll...

Page 84: ...ou release them If the system administrator has configured the Hold All Jobs feature any job sent to the printer is held until you release it Releasing Held Print Jobs 1 At the control panel press the...

Page 85: ...s see Saved Jobs on page 82 To print from saved jobs 1 At the control panel touch Print From 2 Select Saved Jobs then touch the name of the folder containing the saved job 3 Touch the name of the save...

Page 86: ...r type the IP address of the printer in the address field then press Enter or Return Note If you do not know the IP address of your printer see Finding the IP Address of Your Printer on page 29 2 In C...

Page 87: ...ColorQube 8700 8900 Color Multifunction Printer 87 User Guide This chapter includes Basic Copying 88 Selecting Copy Settings 90 6 Copying...

Page 88: ...the upper right corner of the touch screen Note To correct the number of copies entered using the alphanumeric keypad press the C button then re enter the number 5 Change the copy settings as needed F...

Page 89: ...he document feeder automatically detects standard paper sizes The document feeder accepts paper sizes from A5 148 x 210 mm 5 8 x 8 3 in through Legal 216 x 356 mm 8 5 x 14 in The document feeder accep...

Page 90: ...00 8900 Color Multifunction Printer User Guide Selecting Copy Settings This section includes Basic Settings 91 Image Quality Settings 95 Layout Settings 98 Output Format Settings 101 ID Card Copying 1...

Page 91: ...the original is a color document the printer makes copies in full color If the original is a black and white document the printer makes copies in black only Black White copies in black and white only...

Page 92: ...ect custom or preset values touch an option Proportional or Independent allows you to specify exact values Touch the arrows or touch the field then use the alphanumeric keypad to enter the value Prese...

Page 93: ...glass Selecting Collated Copies You can automatically collate multi page copy jobs For example when making three 1 sided copies of a six page document the copies are printed in this order 1 2 3 4 5 6...

Page 94: ...Copying 94 ColorQube 8700 8900 Color Multifunction Printer User Guide 5 To change the orientation of the page touch Original Orientation then select an option 6 Touch Save...

Page 95: ...ome button then touch Copy 2 Touch the Image Quality tab then touch Original Type 3 On the Original Type screen select the appropriate settings On the left side of the screen touch the content type of...

Page 96: ...e copies 1 Press the Services Home button then touch Copy 2 Touch the Image Quality tab then touch Image Enhancement 3 On the Image Enhancement screen adjust the contrast Auto Contrast allows the prin...

Page 97: ...Copy 2 Touch the Image Quality tab then touch Color Balance 3 To adjust the density levels of all four colors a On the Color Balance screen touch Basic Color b Move the sliders to adjust the level fo...

Page 98: ...nals refer to the images on the originals Note If you are using the document glass the orientation of the original is as seen before turning it over 4 Touch Save Specifying the Size of the Original To...

Page 99: ...Page Only to copy only the right page of an open book on a single sheet of paper If Binding Edge Erase is required touch the arrows to erase up to 1 in 4 Touch Save Shifting the Image You can change...

Page 100: ...amount to erase from each edge Touch Side 2 then touch the Left Right Top and Bottom arrows to specify the amount to erase from each edge or touch Mirror Side 1 Note You can use preset values that wer...

Page 101: ...a booklet The original page images are reduced to print two images per side of each printed page You can then fold and staple the pages manually or automatically using the appropriate finisher Note In...

Page 102: ...4 On the Special Pages screen touch Covers 5 Under Covers Options select an option Front Back Same includes front and back covers from the same tray Front Back Different includes a front and a back co...

Page 103: ...That page is added to the list on the right side of the screen 7 Repeat the three previous steps to set other pages 8 Touch Close The page settings appear in the list on the right side of the screen 9...

Page 104: ...unavailable 2 Under Paper Supply touch the tray containing the paper for the body pages of the job 3 Touch the Output Format tab then touch Special Pages Exceptions 4 On the Exceptions screen touch t...

Page 105: ...hen use the alphanumeric keypad to enter the page number d Under Position touch an arrow to position the page number in the header or footer The sample page shows the location of the page number e Tou...

Page 106: ...6 To insert a Bates Stamp a Touch Bates Stamp On b Touch the Starting Page Number field then use the alphanumeric keypad to enter the starting page number Leading zeros can be included c Touch Apply...

Page 107: ...nsparencies If the tray containing the transparencies is not displayed touch More touch the desired tray then touch Save 5 Touch Save Printing Multiple Pages per Side You can copy a single page and ha...

Page 108: ...nt on the page Preset buttons repeat the image two four six or nine times on each side of the paper Specify Rows Columns allows you to determine the number of images Touch the Rows or Columns field th...

Page 109: ...Services Home button then touch ID Card Copy 2 Touch the ID Card Copy tab 3 Verify the output color paper supply and reduce enlarge settings Change the settings as needed 4 Touch the Image Quality ta...

Page 110: ...much as 400 To reduce or enlarge the image 1 Press the Services Home button then touch ID Card Copy 2 Touch the ID Card Copy tab 3 Under Reduce Enlarge touch an option To reduce or enlarge the percen...

Page 111: ...lect the appropriate settings Touch the content type of the original document If known select how the original was produced Lightening or Darkening ID Card Copies You can lighten or darken the copy fo...

Page 112: ...When scanning originals printed on thin paper text or images printed on one side of the paper can sometimes be seen on the other side Use the Auto Suppression setting to reduce the sensitivity of the...

Page 113: ...Select the required settings such as layout adjustments image quality and so on c Touch the Job Assembly tab then touch Build Job On d Select or clear the Display this window between segments check b...

Page 114: ...or delete the job To release and print the remaining copies of the job touch Release If the sample copy is unsatisfactory touch Delete Delete Job Saving Copy Settings To use a particular combination o...

Page 115: ...y 123 Setting Scan Options 124 Scanning to a USB Flash Drive 129 Scanning to an Email Address 130 The system administrator must set up this feature before you can use it For details see the System Adm...

Page 116: ...clear previous settings 2 Load your original documents Use the document glass for single pages or paper that cannot be fed using the document feeder Place the first page of the document face down in...

Page 117: ...ss accepts paper sizes up to 210 x 297 mm 8 3 x 11 7 in Document Feeder Insert originals face up with page one on top Adjust the paper guides so they fit against the originals The document feeder auto...

Page 118: ...sword to scan images to the public folder or to retrieve them All users can view scanned documents in the public folder You can also create a password protected private folder For details see Creating...

Page 119: ...eating a Private Folder For you to create a private folder the scan policy to allow additional folders to be created must be enabled The system administrator can create a private folder at any time To...

Page 120: ...select Mailboxes 4 In the Scan to Mailbox section click the folder containing the scan Your scan file appears in the Folder Contents window Notes For a password protected private folder click the Fol...

Page 121: ...d Network File Repository To scan an image and send it to a predefined network file repository 1 Load the original on the document glass or in the document feeder 2 Press the Services Home button then...

Page 122: ...play area select Templates 4 Under Template Operations click Create New Template 5 In the New Distribution Template area under Add Destination to Template click Enter a Scan Destination 6 Click the Fr...

Page 123: ...t glass or in the document feeder 2 Press the Services Home button then touch Workflow Scanning 3 Touch the Down arrow then select Scan to Home Templates from the menu 4 Select the template created by...

Page 124: ...tent in the original image If the original image is color the printer scans in full color If the original is a black and white document the printer scans in black only Black White scans in black and w...

Page 125: ...dvanced Settings tab 3 To adjust brightness sharpness and saturation a Touch Image Options b On the Image Options screen adjust the sliders up or down as necessary Lighten Darken lightens or darkens t...

Page 126: ...nal Orientation b On the Original Orientation screen select one of the following options Upright Images and Sideways Images refer to the direction the originals are loaded in the document feeder Portr...

Page 127: ...ovide additional settings for naming images selecting image formats and selecting behavior when a file name exists To select filing options 1 Press the Services Home button then touch Workflow Scannin...

Page 128: ...Assembly tab then touch Build Job On 3 Select or clear the Display this window between segments check box 4 Select or clear the Turn Build Job Off after Job is Submitted check box 5 Program and scan...

Page 129: ...ort press Services Home then touch Workflow Scanning Scan to USB 3 On the USB Drive Detected screen touch Scan to USB 4 To change any of the scan settings use the options at the bottom of the touch sc...

Page 130: ...the touch screen keyboard to type the email address d Touch Add e Use the touch screen keyboard to type additional email addresses f When you are finished touch Close 4 To enter an email address from...

Page 131: ...Original Type Scan Presets For details see Changing the Basic Scan Settings on page 124 4 Touch the E mail Options tab 5 Change the file name a Touch File Name b On the File Name screen use the touch...

Page 132: ...Touch Message b On the Message screen use the touch screen keyboard to type a message to appear with the images c Touch Save 8 Change the Reply To address a Touch Reply To b On the Reply To screen use...

Page 133: ...Internet Fax 151 Sending a LAN Fax 157 Using the Address Book 158 The system administrator must set up this feature before you can use it For details see the System Administrator Guide for your printe...

Page 134: ...appropriate fax 3 Address the fax using one or more of the available options The Enter Number and Press Add field allows you to enter a fax number manually Use the alphanumeric keypad to enter the nu...

Page 135: ...s accepts paper sizes up to 210 x 297 mm 8 3 x 11 7 in Document Feeder Insert originals face up with page one on top Adjust the paper guides so they fit against the originals The document feeder autom...

Page 136: ...croll through the list touch the desired contact then select Add to Recipients from the drop down menu Select and add more contacts or touch Close The Speed Dial check box allows you to select recipie...

Page 137: ...oto Text Photo Text c Touch Resolution and select from the drop down menu Standard 200x100 dpi Fine 200 dpi Super Fine 600 dpi 6 If desired select more options For details see Selecting Fax Options on...

Page 138: ...e Mailbox 142 Storing a Fax in a Local Mailbox 142 Printing Local Mailbox Documents 143 Deleting Local Mailbox Documents 143 Storing a Fax for Local or Remote Polling 143 Printing or Deleting Stored F...

Page 139: ...st manually Under Manual Contrast move the slider up or down to increase or decrease the contrast The middle position on the slider Normal does not change the contrast Auto Contrast allows the printer...

Page 140: ...ng Both Pages scans both pages of the book If necessary touch the Binding Edge Erase arrows to set the amount to erase from the binding edge Left Page Only scans the left page of the book If necessary...

Page 141: ...must be set to the current time before you can use this feature To specify the time to send your fax 1 Press the Services Home button then touch Fax 2 Touch the Fax Options tab then touch Delay Send...

Page 142: ...select Add to Recipients from the drop down menu Select and add more contacts or touch Close 5 Touch the Mailbox Number field then use the alphanumeric keypad to enter the mailbox number 6 Touch the M...

Page 143: ...t mailbox passcode 6 Touch Delete All Documents 7 To confirm touch Delete All All documents in the mailbox are deleted Storing a Fax for Local or Remote Polling Turn on Secure or Non Secure Local Poll...

Page 144: ...the Services Home button then touch Fax 2 Touch the Fax Options tab then touch Remote Polling 3 Touch Poll a Remote Fax 4 Select one or more options for addressing the fax The Enter Number and Press A...

Page 145: ...o Recipients from the drop down menu Select and add more contacts or touch Close 5 Touch the Mailbox Number field then use the alphanumeric keypad to enter the mailbox number 6 Touch the Mailbox Passc...

Page 146: ...ditional segments a Load the originals for the next segment b When the Build Job screen appears touch Program Next Segment c Using the appropriate tabs select the required settings d Press the green S...

Page 147: ...lphanumeric keypad to enter the number then touch Add Dialing Characters allows you to insert characters such as a dial pause in a fax number Use the touch screen keypad to enter the numerals and char...

Page 148: ...touch Server Fax 2 Touch the Image Quality tab then touch Image Options 3 On the Image Options screen adjust the Lighten Darken slider up or down as necessary 4 Touch Save Automatically Suppressing Ba...

Page 149: ...er to the direction the originals are loaded in the document feeder Portrait Originals and Landscape Originals refer to the images on the originals Note If you are using the document glass the orienta...

Page 150: ...ecify the time to send your fax 1 Press the Services Home button then touch Server Fax 2 Touch the Fax Options tab then touch Delay Send 3 Touch Specified Time and set the time a Touch the Hour field...

Page 151: ...Touch the Enter email address and select Add field then use the touch screen keyboard to type the email address d Touch Add e Use the touch screen keyboard to type additional email addresses f When yo...

Page 152: ...or Multifunction Printer User Guide 6 Adjust fax options if necessary 7 Press the green Start button The printer scans the pages and sends the document as an email attachment in pdf or tiff file forma...

Page 153: ...arpness To adjust the image 1 Touch the Services Home button then touch Internet Fax 2 Touch the Advanced Settings tab then touch Image Options 3 On the Image Options screen adjust the sliders up or d...

Page 154: ...e direction the originals are loaded in the document feeder Portrait Originals and Landscape Originals refer to the images on the originals Note If you are using the document glass the orientation of...

Page 155: ...dministrator to determine the largest file size that the email system allows Setting the Quality and File Size The Quality File Size option lets you choose from three settings that balance the quality...

Page 156: ...Type an email address using the touch screen keyboard 4 Touch Save Printing an Acknowledgment Report If the status of each recipient is known you can print a delivery status report The printer waits f...

Page 157: ...ox For most software applications click File Print or press CTRL P 2 Select your printer then click Properties to open the print driver dialog box 3 On the Paper Output tab from the Job Type list sele...

Page 158: ...ouch Address Book 3 Touch the Down arrow then touch Individuals 4 Touch an available Speed Dial entry using the scroll arrows if necessary 5 Assign a name to the entry a Touch the Entry Name field the...

Page 159: ...t then touch Save 9 Touch Save Adding a Group Entry To send a fax to multiple individuals create a group speed dial entry Groups can include both previously stored individual and group entries Note In...

Page 160: ...hain dial creates a single fax recipient telephone number by adding two or more numbers together For example an area code or extension number can be stored separately from the rest of the telephone nu...

Page 161: ...Multifunction Printer 161 User Guide This chapter includes General Precautions 162 Cleaning the Printer 163 Routine Maintenance 172 Billing and Usage Information 179 Ordering Supplies 180 Moving the...

Page 162: ...ontain explosive mixtures and are not suitable for use in electrical applications Use of such cleaners increase the risk of fire and explosion WARNING Do not remove the covers or guards that are faste...

Page 163: ...Rollers 166 Cleaning Trays 2 5 Rollers 167 Cleaning the Exit Rollers 171 Cleaning the Printer Exterior Regular cleaning keeps the touch screen and control panel free from dust and dirt To clean the p...

Page 164: ...other marks that transfer from the glass while scanning documents To clean the document glass and document cover 1 Use a lint free cloth lightly dampened with Xerox Anti Static or another suitable no...

Page 165: ...se blade removes ink residue which can cause streaks smears and other marks on the printed page To clean the paper release blade 1 Open the top left side door 2 Lift the exit guide handle and hold it...

Page 166: ...acing you with a cloth pre moistened in 90 isopropyl alcohol 6 Lower the paper guide to its original position 7 Close the door Cleaning Tray 1 Rollers Periodically inspect the feed rollers in each of...

Page 167: ...ollers in each of the installed trays and clean them if paper dust or other residue is visible Dirt on the feed rollers can cause paper jams or deteriorate print quality To clean Trays 2 5 rollers 1 O...

Page 168: ...e 2 Remove the pick roller assembly a Open the Tray 2 left side door b Remove the separator roller assembly by squeezing in the two outer tabs 1 and pulling it straight out 2 c Inside the printer loca...

Page 169: ...osition of the roller assembly for reinstallation e Grasp and pull the pick roller assembly straight down to remove it from the printer 3 To clean the pick roller lay a strip of clear packing tape on...

Page 170: ...which it fits b Gently snap the assembly into the slots The assembly hangs down in the same position it was in when you pulled it out of the printer in step 2d c Gently swing the pick roller assembly...

Page 171: ...llers Ink on the exit rollers can leave marks on pages When roller marks are visible on prints clean the exit rollers To clean the exit rollers 1 Clean one roller at a time by holding a soft clean clo...

Page 172: ...the printer is idle Notes Keep ink in its packaging until you are ready to use it Identify the ink by number color and shape Do not force the solid ink when inserting it into the printer To avoid jams...

Page 173: ...ding bin Do not force the solid ink into the bin Each color is shaped uniquely to fit into the correct bin CAUTION Use of ink other than Genuine Xerox ColorQube solid ink can affect print quality and...

Page 174: ...he front door 2 Remove the waste tray from the printer WARNING The waste tray can be hot handle it carefully 3 Empty the waste tray in a waste container Twist the waste tray slightly to dislodge the w...

Page 175: ...Multifunction Printer 175 User Guide 4 Insert the waste tray completely into the printer Note The waste tray must be out of the printer for more than five seconds to clear the Empty Waste Tray message...

Page 176: ...aple cartridge is empty Replacing Staples in the Convenience Stapler 1 Open the convenience stapler door as shown 2 Grip the staple cartridge by the orange handle and remove it by pulling it to the le...

Page 177: ...arts the orange handle cartridge and the staple refill in a case Both parts are customer replaceable To replace the staples WARNING Do not perform this procedure while the printer is copying or printi...

Page 178: ...le case 1 and remove the staple case from the cartridge 2 4 Insert the front side of the new staple case into the staple cartridge 1 then push the rear side into the cartridge 2 5 Grip the new staple...

Page 179: ...Xerox refers to this coverage as Useful Color Color Level 2 Impressions shows the total number of pages with greater than 1 3 and up to 6 combined coverage of cyan magenta and yellow Xerox refers to...

Page 180: ...ColorQube solid ink in cyan magenta yellow and black The ink shapes can vary by printer model Ensure that you order the correct ink for your specific printer model CAUTION Use of ink other than Genui...

Page 181: ...er and Separator Roller Kit Scanner with Document Feeder 650 Sheet Finisher When to Order Supplies A warning appears on the control panel when supplies near their replacement time Verify that you have...

Page 182: ...sed by use of non Xerox supplies or the use of Xerox supplies not specified for this printer The Total Satisfaction Guarantee is available in the United States and Canada Coverage could vary outside t...

Page 183: ...down The Power Off to Move procedure requires that you remove the cleaning unit and waste tray CAUTIONS Keep the printer level Tilting the printer can cause the ink to spill inside Always allow the pr...

Page 184: ...to Move 4 Wait for the printer to complete the cool down period for the ink to solidify The printer fans shut down when the printer is cool enough to move CAUTION If you do not select Standard Power...

Page 185: ...be 8700 8900 Color Multifunction Printer 185 User Guide 6 Use the hand holds on each side of the printer to lift it Move the printer separately from any optional trays Always use at least two people t...

Page 186: ...rinter 188 Packing the Printer for Shipment 188 Removing the Cleaning Unit and Waste Tray Before turning off the printer remove the cleaning unit and waste tray To remove the cleaning unit and waste t...

Page 187: ...om the printer WARNING The waste tray can be hot handle it carefully 4 Empty the waste tray in a waste container Twist the waste tray slightly to dislodge the waste ink The ink is non toxic and can be...

Page 188: ...and its options using the original packing material and boxes or a Xerox Repackaging Kit Additional instructions for repacking the printer are provided in the Repackaging Kit To uninstall options rev...

Page 189: ...8900 Color Multifunction Printer 189 User Guide This chapter includes General Troubleshooting 190 Jams 196 Print Quality Problems 216 Copy and Scan Problems 221 Fax Problems 222 Getting Help 225 10 T...

Page 190: ...ve ink leave the printer turned on at all times For more information about minimizing ink usage go to the Xerox Support website for your printer model ColorQube 8700 Color Multifunction Printer www xe...

Page 191: ...witch If restarting the printer does not resolve the problem see the table in this chapter that best describes the problem Printer Does Not Turn On Probable Causes Solutions The power switch is not tu...

Page 192: ...message Check the control panel fault history For details see Viewing Error Messages on the Control Panel on page 226 Printing Takes Too Long Probable Causes Solutions The printer is set to print on...

Page 193: ...d Resources Required 4 Touch to select the print job for more details then touch Job Details 5 Note the Tray number listed under Resources and the Status of the selected tray 6 Load the proper size pa...

Page 194: ...and Time are Incorrect The date and time are set automatically when the printer is connected to a network that has a Network Time Protocol NTP server NTP is used to synchronize the internal clocks of...

Page 195: ...back of the printer 2 On the touch screen touch Standard Power Off 3 Wait for the printer to complete its power off sequence 4 On the back of the printer squeeze the two latches on the connector of th...

Page 196: ...eshooting 196 ColorQube 8700 8900 Color Multifunction Printer User Guide Jams This section includes Clearing Paper Jams 197 Minimizing Paper Jams 208 Troubleshooting Paper Jams 210 Clearing Staple Jam...

Page 197: ...ms 202 Clearing Jams in the Document Feeder 203 Clearing Jams at the Exit Area 204 Clearing Jams in the 650 Sheet Finisher 205 To avoid damage always remove jammed paper carefully without tearing it T...

Page 198: ...void damage always remove jammed paper carefully without tearing it Try to remove the paper in the same direction it normally moves through the printer Even a small piece of paper left in the printer...

Page 199: ...ltifunction Printer 199 User Guide Clearing Jams at Tray 1 1 Remove any paper from Tray 1 2 If you did not find jammed paper push up the latch on the left side of the printer to open the top left side...

Page 200: ...nd fan them then align the edges of the stack on a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams 6 Replace the paper in the tray 7 Verif...

Page 201: ...jam message on the control panel If another jam is shown clear that jam first 2 Pull out the tray until it stops 3 Ensure that the paper is an approved type weight and size for the tray Print custom...

Page 202: ...Sheet High Capacity Feeder Jams 1 Before removing the paper tray from the printer look at the jam message on the control panel If another jam is shown clear that jam first 2 Pull out the tray until i...

Page 203: ...Multifunction Printer 203 User Guide 5 Push the tray completely back into the printer Clearing Jams in the Document Feeder 1 Lift the lever 1 then open the document feeder top cover 2 2 Pull the orig...

Page 204: ...llow the instructions on the touch screen Note After clearing a document feeder jam reload the entire document including the pages already scanned The printer automatically skips the scanned pages and...

Page 205: ...clear that jam 3 If the jam at exit message has not cleared open and close the top left side door to clear the error Clearing Jams in the 650 Sheet Finisher Clearing Jams Under the Finisher Top Cover...

Page 206: ...8900 Color Multifunction Printer User Guide 3 Close the finisher top cover Clearing Jams in the Finisher Transport 1 Grasp the handle and open the finisher transport cover 2 Remove the jammed paper 3...

Page 207: ...0 8900 Color Multifunction Printer 207 User Guide Clearing Jams in the Finisher Transport Left Door 1 To open the finisher transport left door pull out the handle 2 Remove the jammed paper 3 Close the...

Page 208: ...rea clean that area of the paper path To avoid damage always remove jammed paper carefully without tearing it Try to remove the paper in the same direction it normally moves through the printer Even a...

Page 209: ...en printing select the correct type and size in the print driver Store paper in a dry location Use only Xerox paper and transparencies designed for the printer Avoid the following Polyester coated pap...

Page 210: ...correct paper Use only Xerox approved paper For details see Supported Paper on page 44 The relative humidity of the room is too high Feed paper one sheet at a time Paper Misfeeds Probable Causes Solut...

Page 211: ...ided copies using hole punched paper Make 1 sided copies when using hole punched paper in the document feeder Use the document glass Using wrinkled or folded paper Use the document glass The documents...

Page 212: ...ecycled Bond Letterhead Pre Printed Ensure that the paper type is set correctly in the driver and the paper is loaded in the correct tray For details see Supported Paper Sizes and Weights for Automati...

Page 213: ...eet Finisher 213 Clearing Staple Jams in the Convenience Stapler If the convenience stapler jams replace the staple cartridge For details see Replacing Staples in the Convenience Stapler on page 176 C...

Page 214: ...Staples in the 650 Sheet Finisher on page 177 3 Pull the staple cartridge clamp firmly in the direction shown to open it 4 Remove the jammed staples 1 then push the clamp in the direction shown until...

Page 215: ...Troubleshooting ColorQube 8700 8900 Color Multifunction Printer 215 User Guide 6 Close the door...

Page 216: ...guidelines in this section for the best print quality and to avoid jams Use only Xerox approved paper For details see Supported Paper on page 44 Use only dry undamaged paper Some paper and other medi...

Page 217: ...217 User Guide Color Corrections and Color Adjustments Automatic Color is set at the factory for best printing results of mixed text graphics and images on a range of supported paper For instructions...

Page 218: ...e Xerox Total Satisfaction Guarantee is available in the United States and Canada Coverage could vary outside these areas Contact your Xerox representative for details Printing the Troubleshooting Pri...

Page 219: ...rom another application and look for the same print quality problems If the document has the same print quality problem it is probably a print driver or print server problem If the problem persists go...

Page 220: ...hooting Print Quality Pages on page 218 2 If the prints are too light to see print details ensure that the printer is loaded with undamaged dry supported paper 3 Compare the print quality problems in...

Page 221: ...e paper from the document feeder passes over the debris on the CVT glass resulting in lines and streaks Clean all glass surfaces with a lint free cloth Spots present in copies taken from the document...

Page 222: ...re not adjusted to fit the width of the document Adjust the document feeder width guides so that they fit against the document The fax received by the recipient is blurry The document is positioned in...

Page 223: ...function Printer www xerox com office CQ8900support Problems Receiving Faxes Symptoms Probable Causes Solutions The fax received by the recipient is blank There is a problem with the telephone connect...

Page 224: ...nder Make a copy to verify that the printer can make clean copies and prints If the copy prints correctly have the recipient verify that their fax machine is operating correctly If the problem persist...

Page 225: ...roubleshooting help When a fault or warning condition occurs the control panel displays a message informing you of the problem In many cases the control panel also displays an animated graphic showing...

Page 226: ...m Current Messages Alert messages regarding the current job status of the printer such as an empty paper tray Fault History The last 20 fault alerts Fault Code The fault code for the error that affect...

Page 227: ...United States ColorQube 8700 Color Multifunction Printer www xerox com paper ColorQube 8900 Color Multifunction Printer www xerox com paper European Union ColorQube 8700 Color Multifunction Printer ww...

Page 228: ...ffice worldcontacts ColorQube 8900 Color Multifunction Printer www xerox com office worldcontacts Printer registration ColorQube 8700 Color Multifunction Printer www xerox com office register ColorQub...

Page 229: ...unction Printer 229 User Guide This appendix includes Printer Configurations and Options 230 Physical Specifications 232 Environmental Specifications 234 Electrical Specifications 235 Performance Spec...

Page 230: ...city Tray 2 with 525 sheet capacity Convenience Stapler Scan to USB and Print from USB mass storage devices PANTONE certified 1 33 GHz processor 1 GB RAM Internal 160 GB hard drive Secure Print Ethern...

Page 231: ...Finisher 525 Sheet Feeder up to 3 additional or 2 additional with an 1800 Sheet High Capacity Feeder 1800 Sheet High Capacity Feeder Storage Cart Foreign Device Interface Network Accounting Wireless N...

Page 232: ...ions 232 ColorQube 8700 8900 Color Multifunction Printer User Guide Physical Specifications Standard Configurations Configuration with Finisher 1800 Sheet High Capacity Feeder and Two Optional 525 She...

Page 233: ...ions ColorQube 8700 8900 Color Multifunction Printer 233 User Guide Clearance Requirements Standard Configurations Configuration with Finisher 1800 Sheet High Capacity Feeder and Two Optional 525 Shee...

Page 234: ...0 Color Multifunction Printer User Guide Environmental Specifications Temperature 10 32 C 50 90 F Relative Humidity Operating 15 to 85 non condensing Elevation For optimum performance use the printer...

Page 235: ...tates trademarks The ENERGY STAR Imaging Equipment Program is a team effort between United States European Union and Japanese governments and the office equipment industry to promote energy efficient...

Page 236: ...r Guide Performance Specifications Printing Resolution Maximum Resolution 2400 FinePoint Print Speed Print Mode Print Speed in ppm 1 sided 2 sided Fast Color 44 31 Standard 30 25 Enhanced 19 18 High R...

Page 237: ...orQube 8700 8900 Color Multifunction Printer 237 User Guide This appendix includes Basic Regulations 238 Copy Regulations 242 Fax Regulations 245 Material Safety Data Sheets 249 B Regulatory Informati...

Page 238: ...ipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this equipment does cause harmful int...

Page 239: ...sers and has been issued in relation to the European Union EU Energy Related Products Directive specifically the Lot 4 study on Imaging Equipment This requires manufacturers to improve environmental p...

Page 240: ...it switches to Ready Mode In this mode it can print again immediately if required If the product is not used for a period of time the device switches to a Power Saver Mode In these modes only essentia...

Page 241: ...Multifunction Printer 241 User Guide Importeur Deutschland Xerox GmbH Hellersbergstra e 2 4 41460 Neuss Turkey RoHS Regulation In compliance with Article 7 d we hereby certify it is in compliance wit...

Page 242: ...h as FHA and so on Bonds United States Savings Bonds may be photographed only for publicity purposes in connection with the campaign for the sale of such bonds Internal Revenue Stamps If it is necessa...

Page 243: ...tary personnel or by members of the various Federal Departments such as FBI Treasure and so on unless photograph is ordered by the head of such department or bureau Reproducing the following is also p...

Page 244: ...ely purports to be a certified copy thereof Copyrighted material or trademarks of any manner or kind without the consent of the copyright or trademark owner This list is provided for your convenience...

Page 245: ...ded to the Telephone Company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by t...

Page 246: ...pair or warranty information Contact information is contained in the Machine Status menu on the printer and in the back of the Troubleshooting section of the User Guide If the equipment is causing har...

Page 247: ...d local dealer This product has been tested to and is compliant with ES 203 021 1 2 3 a specification for terminal equipment for use on analog switched telephone networks in the European Economic Area...

Page 248: ...alls can be made from this device during a mains power failure 7 This equipment may not provide for the effective hand over of a call to another device connected to the same line 8 Some parameters req...

Page 249: ...information for your printer go to North America ColorQube 8700 Color Multifunction Printer www xerox com msds ColorQube 8900 Color Multifunction Printer www xerox com msds European Union ColorQube 87...

Page 250: ......

Page 251: ...ColorQube 8700 8900 Color Multifunction Printer 251 User Guide This appendix includes All Countries 252 North America 253 European Union 254 Other Countries 256 C Recycling and Disposal...

Page 252: ...l may be regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For...

Page 253: ...k and reuse recycle program To determine if this Xerox product is part of the program contact your Xerox representative 1 800 ASK XEROX For more information about Xerox environmental programs go to Co...

Page 254: ...sed electrical and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equi...

Page 255: ...handling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased t...

Page 256: ...Recycling and Disposal 256 ColorQube 8700 8900 Color Multifunction Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance...

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