Vocera Smartphone, User Manual

Page: 91 / 150

Issuing Urgent Commands
Advanced Commands ··· 91
The Genie asks if you want to conference the parties.
5. Answer in either of the following ways:
• Say "Yes" to create a three-way conference call between you and the
other two parties.
• Say "No" to place the new party on hold while you speak with the
original caller.
6. If you placed one call on hold, you can optionally press the Hold/DND
button at any time to switch between the original caller and the new party.
Each time, the Genie asks if you want that party to join your existing call.
7. To end a call, press the Call button.
Either of the following situations occurs:
• If the calls are conferenced together, your device hangs up and the other
two parties may continue to talk or hang up also.
• If one call is on hold, the party you were speaking with is disconnected
and your device returns to the other call.
Issuing Urgent Commands
If the system administrator has granted you the required permission on the
Vocera server, you can issue an Urgent command that automatically breaks
through to all recipients, regardless of what they are doing at the time.
You can make any of the following commands urgent:
• Call
• Broadcast
• Conference
• Invite
Urgent commands are powerful—they break through to recipients even if they
are in Do Not Disturb mode, are blocking calls, are forwarding all their calls,
or are in the middle of another call or three-way conference. The badge or
phone announces an urgent call or broadcast with a special ring tone, and it is
automatically answered, even if the recipient has auto-answering turned off.
See
Using the Auto Answer Commands on page 76.
The following table shows you how to issue urgent commands.