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Why does the Genie ask me to wait when I press Call?

128 ··· Vocera Smartphone User Guide

Why does the Genie ask me to wait when I press Call?

All communications with the Genie go through speech-recognition ports. If the
Genie asks you to wait, it means that all of those ports are in use. If you wait a
short time, the Genie will prompt you to speak.

Why can't I receive calls or messages?

You may be logged in as a different user. Check the badge display while the
badge is idle to see who is actually logged in on that badge. If your name is
displayed and you are still unable to receive calls or messages, contact the
system administrator for assistance.

Why do some text messages begin with strange characters?

The message was sent in HTML format. Ask the sender to re-send the message
in plain text format.

Why does my smartphone display say "Searching for Gateway"?

First, ask other smartphone users if they are having the same problem. If they
are, it means the Vocera Client Gateway needs to be reset. Contact the system
administrator.

If other people are able to use their smartphones, turn off the phone and turn
it on again. If the phone still cannot find the gateway, contact your system
administrator for help.

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Summary of Contents for Smartphone

Page 1: ...Vocera Smartphone User Guide Version 4 x ...

Page 2: ...nd other provisions is as agreed between Vocera and the reseller from whom your system was acquired and is available from that reseller Certain portions of Vocera s product are derived from software licensed by the third parties as described at http www vocera com legal Microsoft Windows Windows Server Internet Explorer Excel and Active Directory are registered trademarks of Microsoft Corporation ...

Page 3: ... 19 Volume Controls 20 Speakerphone Controls 21 Viewing Smartphone Information 22 Locking and Unlocking the Smartphone 24 Calling 25 Making a Call 25 Answering a Call 26 Vocera Apps 26 Displaying Vocera Apps 27 Using Favorites 29 Using the Company Directory 31 Reading Text Messages 33 Sending Text Messages 38 Viewing Settings for Vocera Apps 42 Customization 42 Sound 42 Time and Date 43 Display 44...

Page 4: ... Basic Calling 61 Logging In and Out 61 Recording Names and Greetings 62 Placing and Receiving Calls 62 Calling Other Users 62 Using Speak or Spell 63 Calling with Department Names 64 Calling a Group Member 65 Training the Genie 65 Answering a Call 68 Ending a Call 69 Using Buttons to Answer Yes or No 69 Call Waiting 69 Putting a Caller on Hold and Releasing the Hold 70 Using Do Not Disturb 71 Sen...

Page 5: ...aling a Phone Number to Urgently Broadcast to a Group 92 Joining or Leaving a Group 92 Locating a Vocera User or Group Member 94 Using Care Transition Commands 94 Recording Your Voiceprint 95 Blocking and Accepting Calls 96 Recording a Dictation Session 97 Getting Other Information 97 Special Features 99 Communicating with Multiple Sites 101 About Sites 101 Types of Sites 101 Using Sites in Voice ...

Page 6: ...Questions 125 Why does the Genie have trouble understanding me 125 Why is my device chirping or beeping 126 Why does my device beep when I m talking to someone 127 Why does my device display say Searching for Server 127 Why does the Genie ask me to wait when I press Call 128 Why can t I receive calls or messages 128 Why do some text messages begin with strange characters 128 Why does my smartphone...

Page 7: ...Send and Receive Numeric Pages 137 Block and Accept Calls 137 Send Messages 138 Play Messages 138 Locate Users and Groups 138 Work With Your Groups 139 Manage Groups 140 Place a Three Way Conference Call 140 Work with Sites 141 Care Transition 141 Dictation 142 Getting Help 142 Miscellaneous 143 Index 145 ...

Page 8: ...viii Vocera Smartphone User Guide ...

Page 9: ...permits people to reach you even in areas where cellular phones experience what people call dead spots Also since Vocera devices transmit and receive calls in a different frequency range than cellular phones you can use a Vocera devices in areas where cellular phones are prohibited because of concerns about interference with other equipment A central computer the Vocera Server controls all Vocera ...

Page 10: ...teps When your phone is ready to use you can press the Call button at any time wait for the Genie to answer and then give the Genie a voice command such as Call Jim Olsen Record my greeting Play my messages For more information about Vocera commands see Basic Calling on page 61 and Advanced Commands on page 79 To get started with a Vocera smartphone 1 Install the battery by following the steps in ...

Page 11: ...Log me in as your first and last name for example Log me in as John Smith 5 Record your name Press the Call button wait for the Genie to answer and then say Record my name The Genie will prompt you to record your name If you do not record your name the Vocera system uses speech synthesis to say your name 6 Change the ring tones if necessary See Sound on page 42 About this Guide This guide describe...

Page 12: ...About this Guide 12 Vocera Smartphone User Guide ...

Page 13: ...pter will help you become familiar with the phone features Essentials Battery To install the battery 1 Press the battery door release 2 Slide and remove the battery door Note Use this opportunity to place the ID label of your smartphone inside the window of the battery door 3 Insert the battery into the battery compartment and press down to secure it 4 Place back the battery door and slide to lock...

Page 14: ...nd so on You can transfer files from your smartphone or microSD storage card to your PC by using a USB cable or over Bluetooth communication See Connections on page 48 To install a microSD storage card 1 When the smartphone is powered off press the battery door release 2 Slide and remove the battery door 3 Lift up the rubber latch A and insert the microSD storage card B into the card compartment 4...

Page 15: ...Storage Card Smartphone Features 15 ...

Page 16: ...3 Vocera Call button 4 Vocera Hold DND button 5 Rapid wall charger jack USB cable port 6 Desktop charger contact 7 Earpiece upper microphone 8 Navigation key 9 Select key 10 Left soft key 11 Home key 12 Call Answer key 13 Speakerphone lower microphone 14 Right soft key 15 Back key 16 Power End key ...

Page 17: ...amaging your smartphone carry it in an approved holster or case rather than a pocket purse or bag Powering On and Off Powering on Press and hold for 1 2 seconds Allow a few seconds for the Home screen to appear Powering off Press and hold for 1 2 seconds Main Screens The main screens in the following figure above show standard layouts Your smartphone s layouts may look different ...

Page 18: ...eys to open the screen menus The menu label of the soft key is displayed at the bottom of the screen Best Practice Press the Back key to go back one screen Press the Power End key to exit any menu or view without saving changes At any time press the Home key to return to the Home screen Keypad The smartphone keypad allows you to dial phone numbers send text messages to other Vocera users or naviga...

Page 19: ...rs appear at the top of the home screen Icon Description Full wireless service No wireless service Wireless is turned off Wireless connection to access point in process Connected to wireless access point No connection to wireless access point Bluetooth on Do Not Disturb DND mode ...

Page 20: ...de Vibrate mode Volume Controls Volume controls are located on the left side of the phone as shown in the following figure You can press the Volume up down keys to adjust the ringer volume or the earpiece volume Ringer volume When you are not on a call press Volume up down keys to adjust the ringer volume and then press Done At the lowest setting the phone is set to vibrate ...

Page 21: ...cted 2 When you feel the phone vibrate press Done Speakerphone Controls Turning on speakerphone makes incoming sound come out of the phone s speaker instead of the earpiece Speakerphone is available whenever you are on an active phone call Warning The speakerphone generates high volume levels do not place the smartphone near your ear when using the speakerphone Activate the speakerphone during a c...

Page 22: ... to an FTP server Note The Vocera Smartphone Information application replaces the Vocera SP About application provided in earlier releases To view Vocera Smartphone information 1 Press Start All Programs Vocera Smartphone Information The Information dialog box appears 2 Select one of the Smartphone Information categories WLAN Information The WLAN information is updated every half second displaying...

Page 23: ...SSID the type of authentication and encryption whether 802 11d is enabled which 802 11 data rates are being used and which channels are scanned for different radio bands Log Upload Allows you to upload smartphone logs to a specified FTP server For more information see the Vocera Smartphone Configuration Guide About Displays version information for Vocera Smartphone firmware the Vocera Client vomo ...

Page 24: ...nused for checkbox and select the amount of time for the smartphone to be inactive before automatically locking 3 Choose a password type that is either simple 4 digit number or strong alphanumeric Note A hard to guess password consists of at least 7 characters including uppercase and lowercase letters numerals and punctuation 4 Enter and confirm your password Tip Choose a password you will remembe...

Page 25: ...nlike the Vocera badge does not play a chime to indicate when someone has answered your call To start a call by entering a phone number Enter the phone number and press Note If you call an extension you may be connected directly with another Vocera smartphone or badge To place a phone call from your Favorites list 1 From the Home screen press Vocera Apps 2 Select the Favorites app 3 Select a conta...

Page 26: ... the call press DND again If you are on a call and another call comes in you may select one of the following When you are busy when a call comes in select Ignore to send the new call directly to voicemail To put the current call on hold and answer the incoming call press All calls are listed on the screen To move between calls scroll to a call on hold and press Vocera Apps Version Vocera 4 2 GA or...

Page 27: ...eground by pressing Vocera Apps on the smartphone s Home screen You can exit the Vocera Apps application by choosing Menu Exit from the Vocera Apps screen However when you exit from Vocera Apps you can no longer read or respond to text messages You should not exit the application unless you are planning to upgrade the smartphone If you exit from Vocera Apps accidentally press Vocera Apps to restar...

Page 28: ...r system administrator has enabled access to it Contact Status In the Favorites and Company Directory apps the following icons identify the current status of Vocera contacts Icon Contact Status Green The contact is online Yellow The contact is online but unavailable for a call The contact may be on a call or in Do Not Disturb mode Red The contact is offline either because the contact is logged off...

Page 29: ...ntacts The list of favorite contacts is identical to the list of Buddies in the Vocera User Console A buddy is someone you can call by using a nickname in a voice command or a friend who is not in the Vocera system also known as a personal contact or an outside buddy When you select the Favorites app from the Vocera Apps screen the Favorites screen appears Use the Navigation keys to scroll down th...

Page 30: ...onsole provided your system administrator has enabled access to it Favorites Menu Commands The Menu soft key displays the commands available for a selected contact in the Favorites list The following table shows the commands available in the Favorites list for each contact type The commands are not shown in the order they appear in the menu Command Description Available For Call Initiates a call t...

Page 31: ... Directory app allows you to search for Vocera users groups or address book entries Once you find a contact in the Company Directory you can use it to place a call send a message or broadcast or add the contact to your Favorites list When you select the Company Directory app from the Vocera Apps screen the Company Directory screen appears The Company Directory screen has two tabs Search Name and S...

Page 32: ...ntact s name To search for a user type the start of the user s last name Each character that you type in the Search Name performs an incremental search resulting in up to 50 matching entries You can narrow the search further by typing more characters in the Search Name field Note By default the local site is the default site used for searching the Company Directory To choose another site use the l...

Page 33: ... broadcast to the selected group Groups Urgent Broadcast Sends an urgent broadcast to the selected group Groups Requires permission Reading Text Messages You can read three kinds of text messages on the display of your Vocera device Text messages Vocera smartphone users can send text messages to other Vocera users Vocera Messaging Interface VMI applications that interface with other systems such a...

Page 34: ...ges The default tab is New Messages To list messages you already read select the Read Messages tab You can select it using the Navigation keys or press Menu Read Messages Tab Whether you view the New Messages or Read Messages tab the list displays the sender date and time of the message as well as partial message text Icons indicate whether a particular message is new has been opened before has be...

Page 35: ... you can save up to 10 of these messages Saved messages are maintained on the server until you delete them They are not affected by scheduled sweeps of the server Unarchive Message Allows the message to be automatically deleted by scheduled sweeps of the server Back Returns to the Vocera Apps screen Read Messages Tab New Messages Tab Displays the other message list Text Message Prompts and Alert T...

Page 36: ...n and putting the original caller on hold if necessary Here is the prompt that appears when you receive a new urgent text message Opening Text Messages You can open a text message to read it and then use menu choices to respond to the message To open a text message on a smartphone 1 On the Home screen press the Vocera Apps soft key The Vocera Apps screen appears 2 Press the Navigation keys up down...

Page 37: ... or from the Vocera User Console VMI messages do not allow you to reply but they do allow you to choose a predefined response or call a callback number To reply to a text message 1 After opening a message in the New Messages or Read Messages list press the Reply soft key The Message Reply screen appears 2 Use the keypad to type a message up to 100 characters The current message length number of ch...

Page 38: ...onse This allows you to respond quickly to the message After the 1 5 second interval the Genie announces the responses you can say You can also call back to the sender by saying Call back or skip the message by saying Skip To respond to a message that is played aloud 1 Listen to the message and wait for the beep to indicate that the message is finished 2 Within 1 5 seconds after the beep say one o...

Page 39: ...ssage press Send To enter a Quick Notes phrase in a text message 1 From the Message screen select the location where you would like to insert a Quick Notes phrase and press Menu Quick Notes The Quick Notes dialog box appears 2 Press the up down left or right Navigation key to select a phrase 3 Press the center key to select the phrase and add it to the message By default the Quick Notes list inclu...

Page 40: ...send email to Vocera devices you need to get the following information from your system administrator The email address that is dedicated to the Vocera system All email messages to Vocera users must be addressed to this email account The user ID of the user to whom you want to send the email this is often the person s first initial followed by the last name or the name of the group and its site if...

Page 41: ...p name in brackets If the user or group is not in the Global site also specify the site in braces For example jbatista urgent I C U Nurses West Wing urgent 4 In the message area type your message Be brief because the message will be limited to 223 characters on B3000 and B2000 badges or smartphones and 236 characters on a Cisco Unified Wireless IP Phone 7900 series Additional characters will not b...

Page 42: ...ct Recipient button The Select User or Group dialog box appears letting you specify the recipients of the message 4 Choose the users and groups to whom you want to send the message then click Finish 5 Enter up to 11 characters of text in the Subject field 6 Enter up to 115 characters of text in the Message field 7 Click Send Viewing Settings for Vocera Apps You can use the Settings app to view the...

Page 43: ...ocation 1 Press Start File Manager My Documents 2 Highlight the sound file you want to copy to the Sounds location 3 Press Menu File Copy to and select Application Data Sounds Note If the sound file is not located in the My Documents folder go to the folder where the sound file is stored and copy it to the Sounds folder To delete a custom ring tone 1 Press Start Settings Sounds 2 Press Menu Delete...

Page 44: ...e your layout and color scheme on your home screen To set display options 1 Press Start Settings Display 2 Specify the following options Home screen layout Select a layout for the home screen Color scheme Select a color scheme for the display Home screen image Select a picture for your wallpaper image or Default for default wallpaper Time out Select the time interval before the display returns to ...

Page 45: ... in the My Documents folder go to the folder where the picture file is stored and copy it to the My Pictures folder Backlight Your smartphone automatically adjusts the display brightness when you move between bright and dark environments To save battery life your display backlight turns off when you are not using your smartphone The backlight turns back on when you press a key To set how long your...

Page 46: ...en you receive a message your smartphone plays an alert and shows New Message with the message indicator on the home screen On the home screen press Start Messaging Outlook Email If you do not see a list of messages press Menu Folders Inbox To return to the folder list press Menu Folders To read a message Press the navigation key to scroll to the message and press the center key to open it To open...

Page 47: ...tachments to your computer for editing use Microsoft ActiveSync or Windows Mobile Device Center Message Options To delete save reply or forward the messages use these quick steps from the Inbox with a message selected or when viewing a message To delete press Delete To reply press Menu Reply or Reply All Enter the message and press Send To forward press Menu Reply Forward Enter the message and pre...

Page 48: ...message 5 Press Send To set the priority for an email message Press Menu Message Options To cancel a message Press Menu Cancel Message Connections Inline and Stereo Headsets Use your Audio jack to plug in an optional hands free headset Warning When using a headset you may not hear the surrounding sounds Do not use a headset where it can endanger your safety Bluetooth headset Your smartphone suppor...

Page 49: ... to flashing blue After you have successfully paired your phone and headset you do not need to repeat these steps To pair the headset again verify that your smartphone s Bluetooth is enabled and turn on the headset Tip For specific information about the Bluetooth device you are using with your smartphone refer to the instructions that came with it To pair with a headset or handsfree device 1 Press...

Page 50: ...oth BT Send Object 2 Select the object type and object you want to send Tip To select an item press the center key 3 Press Send 4 Select the name of the device to send the file 5 To cancel sending an item press Menu Cancel Advanced Bluetooth Features To allow a Bluetooth to discover your smartphone Press Start Bluetooth Bluetooth Manager Settings and check Allow other Bluetooth devices to see this...

Page 51: ...on When sync update does not happen contact your system administrator to set up this synchronization Note When you are out of network coverage and your smartphone tries to sync 3 times without finding a network you will receive a notification For more information select View Status Synchronization will resume when there is network coverage Sync with a Computer You can use Microsoft ActiveSync vers...

Page 52: ...Wizard automatically starts 3 Follow the instructions on the screen to complete the wizard The wizard prompts you for the Exchange Server s name your user name your password and the domain name If you do not have this information contact your system administrator When you finish the wizard ActiveSync starts to synchronize automatically with your smartphone Once synchronization completes you can di...

Page 53: ...Bluetooth partnership with the PC before synchronizing Note To use this feature your PC must be equipped with Bluetooth wireless or a Bluetooth PC adaptor accessory Follow the instructions in ActiveSync Help for configuring Bluetooth connections on your PC to support ActiveSync To sync with a Bluetooth connection 1 Turn on the smartphone 2 On your smartphone verify that Bluetooth wireless is turne...

Page 54: ...r on your smartphone to connect to sites on the public Internet Note If you do not know the settings needed to configure a proxy server for your smartphone contact your company s IT department for help To configure a proxy server for a smartphone 1 Press Start Settings Connections Proxy New The Add Proxy dialog box appears 2 Enter a name for the proxy server 3 In the Connects From and Connects To ...

Page 55: ...l Programs Internet Explorer 2 Press Menu Tools option 9 3 Select Options option 3 4 Select Connections 5 Uncheck the Automatically Detect Settings checkbox 6 In the Select Network list select Work 7 Press Done to close the Connections window 8 Press Done to close the Options window To open Internet Explorer Press Start Internet Explorer Your browser home page appears Note Not all Web file formats...

Page 56: ...files only To view pictures stored in your smartphone 1 Press Start Pictures Videos 2 In the picture viewfinder press Menu Options The Options screen includes the following options General Determine default picture sizes for email and rotating picture settings Slide Show Select default slide show settings Play a Video Clip Video clip play in the Windows Media Player Note For optimal playback video...

Page 57: ...a Player skin theme Buttons Set playback button mapping Headset Jack The headset jack accepts an earphone microphone style headset sold separately for times when you want more privacy or when you are working in a noisy environment When you attach a headset the device s microphone operation is suppressed Alert Tones and Notifications Alert tones are controlled by settings on the Vocera server Your ...

Page 58: ...e every 15 minutes until you listen to a new voice message DND Reminder Plays a tone every 15 minutes to remind you that the badge is in DND mode If you are not receiving an alert tone or reminder that you would find useful or if you do not want to be notified of any of the above conditions ask your system administrator to change the settings for your device The system administrator can also set a...

Page 59: ...Commands 59 Commands The following topics describe voice commands you can use on both the Vocera badge and the smartphone Basic Calling on page 61 Advanced Commands on page 79 ...

Page 60: ...60 Vocera Smartphone User Guide ...

Page 61: ... device when you receive it make sure it is you If you use a Vocera device while logged in as someone else people won t be able to contact you Take a look at the screen on the device to make sure it displays your name If the screen displays another name press the Call button and say Log me out Then press the Call button again and log in by saying or spelling your name when the Genie prompts you Ac...

Page 62: ...ey leave messages use the following voice commands to record your name and to record play and erase your greeting Action Recommended Voice Commands Alternative Forms Record your name Record name Record my name Record play back or erase your greeting Record greeting Play back greeting Erase greeting Record my greeting Play back my greeting Erase my greeting Placing and Receiving Calls Placing and r...

Page 63: ...re so effective that they may work even when they are slightly incorrect so don t let past spelling bee experiences scare you away In addition to speaking the full name you can spell either the first name the last name or both names to contact a person For example you can use any of the following commands to place a call to the user or address book entry Jesse Hart Call Jesse Hart Call J E S S E C...

Page 64: ...are a convenient way to contact other users on the Vocera system When you use a department in a voice command Vocera can Differentiate among users with the same first and last names For example if your site has two users named John Smith you can issue the voice command Call John Smith in Hardware Identify a Vocera user when you know the first name and department but not the last name of other peop...

Page 65: ...for an available member of the group If no one in the group is available you will either be prompted to leave a message which will be sent to all members of the group or your call will be forwarded depending on the way the system administrator or group manager has set up the group Training the Genie If the Genie has difficulty understanding your speech don t get frustrated you can train the Genie ...

Page 66: ...s Train the Genie to recognize the way you say other commands Learn more commands Delete all your learned commands Unlearn commands To train the Genie to learn a name 1 Press the Call button wait for the Genie to answer and then say Learn name You can also say Learn group name or Learn location name to train the Genie for other names 2 When prompted spell either the first or last name of the indiv...

Page 67: ...ie to learn commands that are used less frequently say Learn more commands 2 Do either of the following Say the name of the command the way you always do The Genie asks you to repeat the command several times then prompts you to speak the next command Press the Call button The Genie skips that command and prompts you to speak the next command 3 Continue through the list by saying each command to t...

Page 68: ...The Genie tells you it is quitting and remembers the commands it has learned Answering a Call When someone calls your Vocera device you will hear a tone If you have a badge the Genie may ask if you want to talk to the caller The ring tones for a badge and a phone are different When you reject a call the caller will be prompted to leave a message or forwarded to a destination you have chosen See Fo...

Page 69: ...Buttons to Answer Yes or No When a Genie prompt requires a yes or no answer for example to confirm that you want to send a message you can say your response or you can press a button to respond To answer Yes Press the Call button To answer No Press the Hold DND button Call Waiting If you hear a call waiting tone during a call it means that someone is trying to call you The name of the person calli...

Page 70: ... Your Calls on page 88 Putting a Caller on Hold and Releasing the Hold When a call is on hold you can press the Call button and then call another badge or phone send a message or give the Genie any other authorized command when the Genie answers Note If you put a call on hold on a Vocera smartphone you cannot use the keypad to dial an extension to place another call However you can press the Call ...

Page 71: ...The Genie tells VIP buddies and callers who have VIP Status that you are not accepting calls right now and asks them Do you want me to break through If they confirm the Genie calls your Vocera device VIP Status is a permission granted by the system administrator Urgent calls and urgent broadcasts always break into DND mode you do not get the opportunity to reject them The system administrator must...

Page 72: ...hat is attached to a generic text email message The recipient can play the message by using Windows Media Player or any other Windows utility that can play WAV files For example suppose you want to use your Vocera device to send a message to a travelling colleague who is reachable only by email You can send a voice email to your colleague His or her email reply automatically appears on your badge ...

Page 73: ...site of the order in which they are received most recent message first The badge or phone plays urgent messages before standard messages regardless of the order in which messages are received The date and time of the message are not announced You can change these default settings in the Announcements tab of the User Console If you do not have access to the User Console your system administrator ca...

Page 74: ...ssages Delete voice messages Delete all messages from John Smith Delete all voice messages from John Smith Erase all messages from John Smith Erase all voice messages from John Smith You must speak the modifying word text when you issue commands to play or delete text messages You can use the following commands to work with any type of text messages regardless of whether they were sent through the...

Page 75: ...all text messages from John Smith Erase all text messages from John Smith Commands You Can Use During Message Play The following table shows the commands you can use during message playback In each case you press the Call button while the message is being played and say the command You can end message play altogether by pressing the Hold DND button or by pressing the Call button twice Action Recom...

Page 76: ... the badge or phone automatically connects all incoming calls immediately without asking if you want to take the call If all calls need to be connected quickly you can enable this feature If Auto Answer is turned off the Genie announces the name of the caller before connecting an incoming call Use the following commands to control the Auto Answer property Action Recommended Voice Commands Alternat...

Page 77: ...Help prompt when a Vocera user says the Help command the system uses the standard Help prompt No help is currently available For information on how your Vocera administrator can create a custom Help prompt see Providing a Custom Help Prompt in the Vocera Administration Guide ...

Page 78: ...Getting Help 78 Vocera Smartphone User Guide ...

Page 79: ...phone Numbers If the Vocera Telephony Solution Software is installed on your system you can ask the Genie to call telephone numbers Separate permissions are required to make calls to in house extensions local numbers and long distance numbers The following commands are available Action Recommended Voice Commands Alternative Forms Call an extension Dial extension 5120 Transfer a call to a desk exte...

Page 80: ...ook Entry or Buddy The Vocera system provides an address book for the names and phone numbers of people who are not Vocera users Your system administrator sets up and maintains this address book but all users can access the names of people and places it contains from their Vocera devices For example if Vocera users frequently need to contact local businesses your Vocera administrator can enter the...

Page 81: ...ocera system by using his or her name For example if Dr Randolph is a Vocera user personal contact or buddy or person in the address book you can speak the command Page Dr Randolph to send a numeric page Additional voice commands let you use a Vocera device to send a numeric page to any arbitrary number If you dial full 7 or 10 digit numbers to send a page in your environment issue the command Pag...

Page 82: ...e pager displays the Vocera system number and the extension Note By default the extension is your Vocera extension a virtual extension that the Vocera administrator assigns to you to enable the callback feature You do not have to learn the Vocera extension it is for internal purposes only If you have not been assigned a Vocera extension your desk extension is used instead The person who is paged r...

Page 83: ...rs Your Vocera device can redial the last phone number it called as a result of any of the following actions Calling an extension or outside phone number Transferring a call from a Vocera device to an extension Sending a numeric page Use the following voice command to redial a phone number Action Recommended Voice Commands Alternative Forms Redial the last phone number you called Redial number Red...

Page 84: ...you don t have to wait for call setup speech recognition or Genie interactions Everyone in a conference can hear you anyone in a conference can reply as soon as you release the Call button and everyone hears the reply immediately Every group has a conference associated with it For example if your site has set up groups called Managers and Cashiers you automatically have access to conferences with ...

Page 85: ...erence The Do Not Disturb state is also effective in a conference If your Vocera device is in Do Not Disturb mode you are not interrupted when someone begins a conversation in a conference However you cannot use the Hold DND button to cancel an active conference Only pressing the Call button to summon the Genie can cancel an active conference Call blocking is not effective in a conference If you a...

Page 86: ... in my conference Find out who is in any conference Who is in the conference for Intensive Care Broadcasting to a Group The broadcast feature lets you quickly make an announcement to an entire group Broadcasting is different than calling a group Broadcasting simultaneously contacts everyone in a group who is online and available A broadcast is not recorded for members who are offline or unavailabl...

Page 87: ...ember of that group or it tells you to try later if you are not a member of that group An urgent broadcast to a group that is already receiving a broadcast will always break in If you are already listening to one broadcast when someone attempts to include you in another broadcast you receive the call waiting tone Similarly you receive the call waiting tone when someone calls you while you are rece...

Page 88: ...ons under which calls are forwarded The choices are All Your badge or phone does not play a ring tone when you receive a call and every call is forwarded to the user or group you specified Unanswered Your badge or phone will still receive calls Only the calls that you do not answer will be forwarded according to your instructions Offline Calls are forwarded when you are logged out or when your bad...

Page 89: ... Way Conference Call You can use your badge or phone to set up a three way conference call with two other Vocera users three parties total including yourself To begin a three way conference call you use the Conference voice command and then say the names of the other Vocera users whom you want to participate in the call For example Conference James Madison and Mary Lamb You can also change any two...

Page 90: ...ty to a call supervised method 1 Press the Hold DND button to put your call on hold 2 Press the Call button to summon the Genie and say Call Robin Hood Your device connects to the new party 3 After speaking with the new party press the Hold DND button When the Genie asks if you want to conference the parties do either or the following Answer Yes to create a three way conference call between you an...

Page 91: ... If one call is on hold the party you were speaking with is disconnected and your device returns to the other call Issuing Urgent Commands If the system administrator has granted you the required permission on the Vocera server you can issue an Urgent command that automatically breaks through to all recipients regardless of what they are doing at the time You can make any of the following commands...

Page 92: ...g a Vocera Smartphone a user can dial the prefix for urgent broadcasts 666 by default followed by a group s telephone extension to make an urgent broadcast to a group of Vocera users This DTMF method of initiating an urgent broadcast is faster and it bypasses the Genie thus avoiding potential speech recognition problems This feature is also available if you access the Genie from a standard phone i...

Page 93: ...be added When you are finished press the Call button Vocera 4 1 GA or later Remove yourself from a group Remove me from Technical Support Remove yourself from multiple groups Remove me from multiple groups Each time you hear a tone say the name of a group from which you want to be removed When you are finished press the Call button Vocera 4 1 GA or later You can also find out whether you or other ...

Page 94: ...p Action Recommended Voice Commands Alternative Forms Locate another user or group member Where is John Smith Locate John Smith Locate nearest member of Tech Support Locate closest member of Tech Support Find out your current location Where am I Find out the current location of another user Where is John Smith Find a group member near a certain location Locate a member of Tech Support near The Caf...

Page 95: ...eprint is similar to a fingerprint it distinguishes you from other people If you have recorded your voiceprint you will be challenged to repeat some digits when you log in The system compares your voice with your recorded voiceprint and denies the login if there is a mismatch Voiceprint authentication is active only if it has been enabled by your system administrator Your system administrator need...

Page 96: ... to a different type of device you will need to record a new voiceprint Blocking and Accepting Calls You can use the following voice commands to block or accept calls Some of these commands offer more flexibility than the comprehensive blocking provided by the Hold DND button Action Recommended Voice Commands Alternative Forms Block calls Block all calls Block all calls from John Smith Block all c...

Page 97: ...a user permission to make urgent calls and broadcasts Note You must have a special permission to issue block and accept call commands Recording a Dictation Session If your Vocera license includes dictation features and the Vocera administrator has enabled your user account to be dictation enabled you can use a Vocera badge or phone to capture and edit a dictation session For more information about...

Page 98: ...mation 98 Vocera Smartphone User Guide Action Recommended Voice Commands Alternative Forms Find out who is logged in to the badge or phone Who am I logged in as Who am I Find out the current time and date What time is it ...

Page 99: ...tures The following topics describe special features of the Vocera smartphone Communicating with Multiple Sites on page 101 Commands for Group Managers on page 105 Using Vocera Access Anywhere on page 109 The User Console on page 117 ...

Page 100: ...100 Vocera Smartphone User Guide ...

Page 101: ... at any other site When you roam from site to site the Vocera server knows which site you are visiting and can direct calls to your device there Groups locations and address book entries at different sites can have the same name For example each site can have its own Code Blue group its own Cafeteria location and its own The Local Pharmacy address book entry Each site in your organization has a un...

Page 102: ...ech Support If you are visiting Chicago and you want to call Remington Peters whose home site is Chicago just say Call Remington Peters Vocera will find Remington even if he is visiting another site You can also use normal voice commands to call a user group or address book entry at the global site if your installation has one However if the party you re calling happens to have the same name as a ...

Page 103: ...In this situation you must connect to your home site and then log in as you usually do Action Recommended Commands Italics indicate an example Logging in at a site you are visiting 1 Press the Call button then wait to hear the log in prompt 2 Connect to your home site as follows Connect to Santa Cruz 3 Wait for the next log in prompt then say or spell your name as usual April Buckley When you log ...

Page 104: ...hree way conference call between different sites 1 Connect to a remote site Connect to Santa Cruz 2 Wait for the next Genie prompt then say Conference April Buckley 3 After April is connected press the Hold DND button to put the call on hold 4 Connect to another remote site Connect to Scotts Valley 5 Invite another user to the conference call Invite John Smith ...

Page 105: ...or example the members of the Charge Nurse group may manage the Code Blue group in a hospital or members of the Head Cashier group may manage the Cashier group in a retail store Group Manager Capabilities If you are a member of a group with management capabilities you can Add members to the managed group Remove members from the managed group Change the scheduling options of the managed group Chang...

Page 106: ...another user to a group Add May Hu to Technical Support Add yourself to a group Add me to Technical Support Remove a user from a group Remove May Hu from Technical Support Remove yourself from a group Remove me from Technical Support Recording Names and Greetings for a Group The Genie speaks the name of a group or one of its alternate names in the following situations To prompt users who call send...

Page 107: ...il store could record a greeting that says Thank you for calling Hardware Supplies Our team members are busy assisting customers right now but if you leave a message one of us will call you back as soon as possible Greetings can help all callers but they are especially useful when people who are not Vocera users call into the system with a telephone These callers may not be familiar with Vocera an...

Page 108: ...Recording Names and Greetings for a Group 108 Vocera Smartphone User Guide ...

Page 109: ... you use a phone to call the Vocera hunt number for a site there are two types of access Access Type Call this Hunt Group Number Description Guest Access Guest Access number Callers can interact with the Genie to place a call They are not identified to the called person and cannot issue voice commands This type of access requires no additional configuration or user licenses and it is the same type...

Page 110: ...a phone password to allow authentication Only a system administrator can enable your user profile for Vocera Access Anywhere However you can use the User Console to set your phone numbers and phone password For more information see The User Console on page 117 Starting a Genie Session from a Phone If your user profile is properly enabled and you have the appropriate permission you can access the G...

Page 111: ...your home site The Genie says Good morning Say the full name of the person or group you want to reach or enter an extension 2 Press the star key This causes the Genie to switch to direct access mode The Genie prompts you to say or spell your first and last name 3 Say or spell your first and last name The Genie prompts you to enter your phone password followed by the pound sign 4 Enter your phone p...

Page 112: ...is causes the Genie to switch to direct access mode 3 If the Genie prompts you to say or spell your first and last name connect to your home site by saying this command Connect to Site Note Replace Site with the actual name of your home site The Genie prompts you to say or spell your first and last name 4 Say or spell your first and last name The Genie prompts you to enter your phone password foll...

Page 113: ... have been enabled on the Vocera system they are enabled by default the user authentication required to access the Genie from a phone allows the Vocera Server to provide helpful information to the user you are calling When you call a user by dialing the Guest Access number the Genie asks the recipient Can you take a call However when you initiate a Genie session from a phone and call a user the Ge...

Page 114: ...cera functionality when you access the Genie from a phone To receive a call on your phone that would normally be received on your badge you must have forwarding enabled in your Vocera user profile When you receive a call on your phone you cannot access the Genie to perform Vocera commands such as transferring the call to another user You cannot receive calls made to a group you belong to even if f...

Page 115: ...t put the phone in touch tone mode to say touch tone responses Training the Genie from a Phone When you access the Genie from a phone you can train the Genie to recognize the way you say names and commands For more information about commands you can use to train the Genie from a badge or a phone see Training the Genie on page 65 Best Practice If you use a badge more often than a phone to access th...

Page 116: ...Training the Genie from a Phone 116 Vocera Smartphone User Guide ...

Page 117: ... Not all organizations allow access to the User Console If yours does the system administrator will give you the URL Web address of the User Console and will either give you login information or will tell you to use the Register button to create your own login information User Console Features The first time you log in to the User Console you will see the Personal Information page ...

Page 118: ...the buddy VIP status which allows your buddies to contact you even when you block calls or put the badge in Do Not Disturb mode You can have buddies who are badge users and you can have Outside Buddies whom you can call from your badge You can also send voice email to outside buddies from your badge Send text messages to other badge users on your Vocera system The text message screen looks like th...

Page 119: ... battery as needed for the phone to operate properly There are several easy ways to check whether you need to recharge the battery 1 The battery level indicator on the phone display shows empty 2 An alert signal plays at regular intervals Charging the Battery Important Before you use a charger see the regulatory safety sheet that accompanied your phone Vocera offers two types of phone chargers a s...

Page 120: ...s The single bay and 6 bay chargers for the Vocera smartphone have different LED indicator lights to show the status of battery charging docking of the phone or power up of the phone When charging a phone or a battery in a single bay charger the indicator light on the top of the charger shows one of the following conditions Indicator Description Meaning Blinks green for one second The phone is pow...

Page 121: ...light on the top of the charger shows one of the following conditions Indicator Description Meaning Blinks green for one second The phone is properly docked To see the charging status check the battery level indicator on the phone display Slow flashing green The battery is charging Solid green The battery is fully charged Fast flashing red The battery is unable to charge The battery may be out of ...

Page 122: ...Cleaning the Smartphone 122 Vocera Smartphone User Guide Important Never immerse the phone in water because the phone speaker microphone and battery pack are not watertight ...

Page 123: ... Reference The following topics provide reference information for Vocera badges and smartphones Frequently Asked Questions on page 125 Agreements Specifications and Notices on page 129 Command Reference on page 133 ...

Page 124: ...124 Vocera Smartphone User Guide ...

Page 125: ... tone or both depending on your device settings Did you say a valid command If so was the command in the proper format The Genie recognizes specific commands and these must be in the format verb noun If you get into the habit of saying the command first and then giving the details you will find it very easy to communicate through your Vocera device Here are a few examples Call Jim Olsen Record a g...

Page 126: ...Transition commands If the Genie cannot recognize the patient ID you are saying the Vocera system administrator may not have configured jitter buffer settings for the Vocera SIP Telephony Gateway correctly Contact the system administrator for help Why is my device chirping or beeping The system administrator can program your Vocera device to issue alerts when the device goes out of the range of th...

Page 127: ...hat someone else is trying to call you The display is flashing the name of that caller To take the call press the Call button Your first call is put on hold and the second call is connected To end the second call and return to the original call press the Call button again To refuse the call press the Hold DND Do Not Disturb button The caller will be prompted to leave a message or will be forwarded...

Page 128: ...d in on that badge If your name is displayed and you are still unable to receive calls or messages contact the system administrator for assistance Why do some text messages begin with strange characters The message was sent in HTML format Ask the sender to re send the message in plain text format Why does my smartphone display say Searching for Gateway First ask other smartphone users if they are ...

Page 129: ...t http www vocera com legal under the heading Communications All such portions of Vocera s product are subject to the notices and restrictions specified at http www vocera com legal Smartphone System Specifications Smartphone product features Physical Characteristics Size 120mm L x 52mm W x 17 2mm D Weight 145gr Display 2 0 Transmissive Micro reflective TMR 256K colors 320 W x 240 L QVGA size with...

Page 130: ... g and Bluetooth Bands Bluetooth and 802 11b g 2 4000 2 4835 802 11a 5 15 5 25 GHz 5 25 5 35 GHz 5 47 5 725 GHz 5 725 5 825 GHz Max Data Rate Bluetooth 3 Mbps 11a b g 54 Mbps Antenna Type Two Omni directional antennas Bluetooth and Wi Fi WLAN Radio Tri mode IEEE 802 11a b g Data Rates 1 2 5 5 6 9 11 12 18 24 36 48 and 54 Mbps Operating Channels Channels 1 11 2412 2462 MHz Actual operating channels...

Page 131: ...e for network design guidelines Microphone Frequency Range 350 Hz to 3 75 KHz Microphone Directionality Unidirectional cardioid response Speaker Frequency Range 950 Hz to 3 75 KHz Peak Speaker Loudness 75 dBSpl at 25 cm Main Battery Rechargeable Lithium Ion Standard Battery 1480 mAh Ext Cap Battery 1780 mAh Smartphone environmental specifications Operational temperature 14 F to 122 F 10 C to 50 C ...

Page 132: ...Smartphone Regulatory Notices and Safety Instructions 132 Vocera Smartphone User Guide ...

Page 133: ...on the Genie Press the Call button Wait for the Genie to answer Dismiss the Genie Cancel or press the Hold DND button Log In and Log Out Action Recommended Commands Log in Press the Call button and then say your first and last name when prompted Log out Log me out Find out who is logged in to your device Who am I Log in at a site you are visiting 1 Press the Call button then wait to hear the log i...

Page 134: ...se your voiceprint Erase my voiceprint Call a User or Group Member Action Recommended Commands Call another user Call John Smith Call a group member Call Tech Support Place an urgent call Urgently call John Smith Call a user with a department name Call John Smith in Hardware Call a user with a first name and department Call Sue in Hardware Dial a Telephone Number Action Recommended Commands Dial a...

Page 135: ... OK to talk the device plays a chime If somebody else has already started to reply you hear a warning sound 2 Begin speaking Everyone in the broadcast group hears you immediately 3 When finished release the Call button Everyone in the broadcast group hears a chime letting them know they can now reply Forward a Call Action Recommended Commands Forward your calls Forward my calls to my desk phone Fo...

Page 136: ...nce Leave the conference for Cashiers Start conferencing or reply when you are in a conference 1 Press and hold the Call button When it is OK to talk the badge plays a chime If somebody else in the conference has already started to speak you hear a warning sound 2 Begin speaking Everyone in the conference hears you immediately 3 When finished release the Call button Everyone in the conference hear...

Page 137: ...ary pager number Dial a pager number Allow badge users to send you numeric pages Enable pages Stop receiving numeric pages from badge users Disable pages Block and Accept Calls Action Recommended Commands Block calls Block all calls Block all calls from John Smith Block all calls except from John Smith Block all calls except from Tech Support Accept calls Accept all calls Accept all calls from Joh...

Page 138: ...messages Play text messages Play old previously played voice messages Play old messages Play old messages from John Smith Play old messages from Marketing Play old previously played text messages Play old text messages Delete voice messages played or not Delete all messages Delete messages from John Smith Delete text messages played or not Delete all text messages Delete all text messages from Joh...

Page 139: ...ded Commands Version Find out what groups you belong to What groups am I in Find out who belongs to a group Who is a member of Code Blue Add yourself to a group Add me to Code Blue Add yourself to multiple groups Add me to multiple groups Each time you hear a tone say the name of a group to which you want to be added When you are finished press the Call button Vocera 4 1 GA or later Remove yoursel...

Page 140: ...y Invite Robin Hood Add another party to a call supervised method 1 Press the Hold DND button to put your call on hold 2 Press the Call button to summon the Genie and say Call Robin Hood Your badge connects to the new party 3 After speaking with the new party press the Hold DND button When the Genie asks if you want to conference the parties do either or the following Answer Yes to create a three ...

Page 141: ...il Buckley 3 After April is connected press the Hold DND button to put the call on hold 4 Connect to another remote site Connect to Scotts Valley 5 Invite another user to the conference call Invite John Smith Work with Sites Action Recommended Commands Call a user at your current site Call April Buckley Call a user whose home site is the same as your current site Call April Buckley Call a user at ...

Page 142: ...d a charge report Record charge report Record charge report with User Vocera 4 3 GA or later Play a charge report Play charge report Vocera 4 3 GA or later Dictation Action Recommended Voice Commands Version Start recording a dictation session Start dictation For more information about using the badge to record a dictation session see the Vocera Dictation User Guide Vocera 4 1 GA or later Getting ...

Page 143: ...location name Unlearn the training Unlearn a name Unlearn a group name Unlearn an address book name Unlearn a location name Train the Genie to recognize the way you say common commands Learn commands Train the Genie to recognize the way you say other commands Learn more commands Delete all your learned commands Unlearn commands Connect incoming calls immediately Turn Auto Answer on Ask before conn...

Page 144: ...Miscellaneous 144 Vocera Smartphone User Guide ...

Page 145: ...a call 61 blocking calls voice commands 96 broadcast broadcasting to a group 86 emergency broadcast 87 buddies 80 calling 80 C call waiting 69 calls accepting 96 answering 68 blocking 96 call waiting 69 calling groups 65 calling other users 62 65 80 conference calls 89 ending 69 holding 70 starting 61 Care Transition commands 94 141 cleaning the smartphone 121 command reference 133 ...

Page 146: ... 20 email messages sending from a badge 72 sending to a Vocera device 40 emergency broadcast group 87 ending calls 69 F Favorites 26 29 FCC statement 131 forwarding your calls 88 frequently asked questions FAQ 125 G Genie summoning 61 training 65 glossary buddy 118 Genie 9 outside buddy 118 text message 118 User Console 117 Vocera server 9 greeting personal 62 greetings recording group greetings 1...

Page 147: ...ands 96 holding calls with 70 holding a call 70 I icons phone 19 L learning a name 65 logging in and out 61 M messages alert tone 35 opening 36 playing 73 recording and sending 71 Messaging 26 N names recording 62 recording group name prompts 106 numeric page sending and receiving 81 O outside buddies 80 P paging 81 panic group see emergency broadcast group playing messages 73 proxy server 54 ...

Page 148: ...oubleshooting 128 sending messages 71 Settings 26 shift change 94 141 single bay charger 120 site commands 101 six bay charger 120 smartphone operation anatomy 16 answering calls 68 automatic answering 76 beginning a call 61 call waiting 69 calling groups 65 calling other Vocera devices 62 65 80 charging the battery 119 cleaning 121 conference calls 89 ending a call 69 holding a call 70 main scree...

Page 149: ...sing menu commands 37 sending 38 troubleshooting 125 U unlearning a name 65 urgent commands 91 urgent message receiving 36 User Console 117 V vibrate mode 21 VIP status effect 71 Vocera Access Anywhere 109 109 special keys 113 Vocera Apps 26 Company Directory 26 displaying 27 Favorites 26 lost connection 27 Messaging 26 minimizing and exiting 27 Settings 26 Vocera Smartphone Information applicatio...

Page 150: ...ls 96 answering calls 68 blocking calls 96 conference calls 89 general guidelines 125 making calls 62 65 80 sending messages 71 training the Genie 65 voice email 72 voice messages recording and sending 71 voiceprint recording 95 volume controls 20 ...

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