Videotron EMG2926-Q10A, User Manual

Page: 174 / 178

Chapter 27 Troubleshooting
EMG2926-Q10A User’s Guide
174
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
3
Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled.
4
Make sure your computer is in the same subnet as the EMG2926-Q10A. Skip this step if you know
that there are routers between your computer and the EMG2926-Q10A.
• If there is a DHCP server on your network, make sure your computer is using a dynamic IP
address. See Section 10.2 on page 97 .
• If there is no DHCP server on your network, make sure your computer’s IP address is in the
same subnet as the EMG2926-Q10A. See Section 10.2 on page 97 .
5
Reset the device to its factory defaults, and try to access the EMG2926-Q10A with the default IP
address. See
Section 1.5 on page 13 .
6
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions below.
Advanced Suggestions
• Try to access the EMG2926-Q10A using another service, such as Telnet. If you can access the
EMG2926-Q10A, check the remote management settings and firewall rules to find out why the
EMG2926-Q10A does not respond to HTTP.
• If your computer is connected to the WAN port or is connected wirelessly, use a computer that is
connected to a LAN / ETHERNET port.
I can see the Login screen, but I cannot log in to the EMG2926-Q10A.
1
Make sure you have left the password field blank. The default password is an empty string.
2
This can happen when you fail to log out properly from your last session. Try logging in again after
5 minutes.
3
Disconnect and re-connect the power adaptor or cord to the EMG2926-Q10A.
4
If this does not work, you have to reset the device to its factory defaults. See Section 27.5 on page
176 .
27.4 Internet Access
I cannot access the Internet.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.