MSS Defender
Operator's Manual, 1.00.00
How to Get Help
Help for your MSS Defender is available through several channels.
All Hours Self-Service / Crowd-Source Tools
Operator's Manuals and Standard Operating Procedures
www.videoray.com/support/manuals.html
Software Downloads
www.videoray.com/support/downloads.html
Frequently Asked Questions
ROV User Forum
Global Support
Phone
+1 610-458-3000 (
select option
1)
Skype
videoray.support (
by appointment
)
Remote Sessions
www.videoray.com/support/remote-support.html
(
by appointment
)
Regional Support
VideoRay Authorized Dealers and Service Centers
Training
Operator Training
www.videoray.com/learn-more/training.html
Advanced Maintenance
Training
http://www.videoray.com/learn-more/training/advanced-maintenance-
training.html
Operational Strategies and Tactics Support
If you need help understanding how to apply your system to a specific project, contact VideoRay or
you local VideoRay dealer. We can provide guidance or help you find a certified consultant.
Before Contacting Support
Please make sure to consider the following information before contacting VideoRay's Technical
Support to report a problem. The following information should available:
User name and contact information
Name of the owner if not the same as the user
System model
Serial Number of the affected component(s)
Accessories in use
Detailed information about the issue:
Symptoms
Operating conditions that create the symptoms
Anything new or unusually about the system or operations
In addition, please review VideoRay's
for additional information about:
Principles of Customer Interactions
Customer Care Philosophy
Technical Support Policy
Summary of Contents for Defender MSS
Page 1: ...MSS Defender Operator s Manual...
Page 9: ...Accessory Support Statement...
Page 30: ...Hand Controller Tether...
Page 60: ...Sonar Mode...
Page 61: ...Camera Lights Mode...
Page 62: ...Manipulator Mode...
Page 63: ...Raw Input...
Page 64: ......
Page 87: ......
Page 109: ......