10.0 Warranty and Software
VeEX Limited Warranty
The following terms and conditions govern the Limited Warranty for hardware (“Hardware”), Firmware and software (“Software”)
products (collectively, “Products”) provided by VeEX, Inc. or its affiliates (“VeEX”) that is the contracting party. This Limited Warranty
extends only to the original purchaser of a Product (“Customer”) and is effective as of the date of purchase of such Product. For
future purchases, please consult this page for current warranty information, as this Limited Warranty may be updated by VeEX from
time to time. To insure you receive up-to-date information and notices, please register your Product with VeEX.
Limited Warranty Start Date
VeEX Products may come with a 90-day, 1-year, 2-year, or other limited hardware warranty (the “Warranty Period”) based on
product, configuration and customer contract. The Warranty Period for battery pack, LCD, LCD touch panel, LCD protective cover,
and accessories (including but not limited to patch cords, AC adaptor, SFP, USB adaptors, carrying case, carrying pouch) is limited
to one (1) year from the Start Date, as defined below.
“Start Date” as used in this policy means the date when the VeEX Product downloaded or is shipped from VeEX’s facilities or from
an authorized VeEX reseller to the Customer.
Limited Hardware Warranty
To determine the warranty that came with your Hardware product(s), or the warranty renewal or extension that you purchased, see
your packing slip, invoice, receipt or other sales documentation.
Any Software embedded in the VeEX hardware is subject to the
Limited Software Warranty set forth below.
VeEX warrants that for the applicable Warranty Period, the VeEX Hardware purchased by Customer shall be free of defects in
material and workmanship under normal authorized use consistent with the Product instructions. In the event that VeEX receives
notice during the Warranty Period that any Hardware does not conform to this Limited Warranty, Customer’s sole and exclusive
remedy, and VeEX’s sole and exclusive liability, shall be for VeEX, at its sole option, to: (1) repair the Hardware at no charge, using
new or refurbished replacement parts in accordance with VeEX’s Return Policy; (2) exchange the Hardware with new or refurbished
Hardware; or (3) refund the purchase price of the Hardware, provided that Customer returns the Hardware with acceptable evidence
of purchase within 30 days from the date of VeEX’s request, freight prepaid. VeEX’s obligations hereunder are conditioned upon
Customer’s return of the Hardware to VeEX in accordance with the terms of this Limited Warranty. VeEX will use commercially
reasonable efforts to ship any replacement Hardware within thirty (30) working days after VeEX’s receipt of the non-conforming
Hardware. Actual delivery times may vary depending on Customer location.
This limited hardware warranty does not cover:
Software, including, without limitation, third-party software
Non VeEX products and accessories
Repairs made by Customer or any other party without VeEX’s prior written authorization
Problems that result, directly or indirectly, from external causes such as accident, abuse, misuse or problems with electrical
power
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to perform preventive maintenance
Using accessories, parts or components not supplied by VeEX
Commercial hardware products that use, or in which have been installed, products or components that have not been
provided by VeEX.
Products with missing or altered service tags or serial numbers
Products for which VeEX has not received payment
Normal wear and tear
Customer is solely responsible for assessing the suitability of the Product for use in particular applications and backing up its
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