TRADEDOR TD55DM, Installation Manual

Page: 36 / 40

Tradedor TD55DM & TD55SEL Installation Guide
35
Q. A.
I was setting the door up
and it was all ok but it just
stopped and will not move up
or down electrically but I can
still wind the door by hand. The motor for the door is a friction drive and as such will generate
heat. If the door is sent up and down a lot in succession (like when
first installing the door) the thermal cut out can kick in, if this happens
turn the power off and wind the door down by hand so as to allow
air to pass over the barrel and cool down, this can take in excess of
45 minutes.
Q. A.
I have pressed the button
on my handset and the
door is not moving. 1 Does the red light come on when you press the button on the
handset? If not then change the battery on the handset.
2 Is the light on the receiver box on? If not then check the power
supply to the control panel.
3 Is a noise coming from the motor when you activate it? If so then
check the security straps, if these are disconnected or broken you
will need to contact the office to purchase some more.
4 Can you open the door by using the manual winding handle?
If so then try the buttons on the box inside the garage after
winding, if the door is still not working then you will need
to contact the office, as the safety brake on your door has
engaged and has damaged the switch. This will need to be
re-engaged or, if broken, replaced.
Q. A.
I have pressed the button
on my handset and the
door started to close but
keeps opening again. 1 Check to make sure there are no obstructions in the way of
the curtain and that the guide runners are clear of debris
and have not been damaged or dented.
2 The safety edge on the door can sometimes think that strong
winds are an obstruction and as such will re-open. If the door
will not close then activate the hold to run function on your
handset or receiver box to close the door and then return to
it another day to make sure it is working OK. If this keeps
happening contact the office as the sensitivity on your safety
edge may need adjusting.
Troubleshooting