ACD Installation
Strata CT I&M Manual October 2000
7-13
Figure 7-6
Incoming Built-in AA or DISA Call (non-ACD call) Example
Figure 7-7
Transfer Exchange Line to ACD Group Example
Figure 7-8
Direct Loop Start Line Call to ACD Agent (no Queue Time)
007 MSS 10:36 00:00;26 00;03 203
007 203 10:37 00:01;12
007 MSS 10:38 00:00;26 ACD
Call connected to DISA or AA Time Duration
Time call was transferred
Ring before DISA or AA Answer
Time Duration
Time 203 hung-up and call disconnected
Caller dials 203, DISA or AA transfers to 203
Call connected to 203 Time Duration
Auto Attendant Transfers Call to ACD Group
[DN]
connected to Line 007
Line Number
Note: DISA callers cannot dial into an ACD Group.
Identifies DISA or Built-in AA call
2080
003 203 13:10 00:00;10 00;03 ACD
003 ACD
204
13:10 00:00;06 204
003 204 13:10 00:00;26
203 Ring before Answer Time Duration
203 Transfer Time
203 Talk Time Duration
Indicates Call Transfer to ACD Group
204 Talk Time
[PDN]
of telephone that
answers the ACD transferred call
204 Ring before Answer Time or
Queue Time
204 Discconnect Time
A
→
[DN]
203 Transfer Line 003 to ACD Group 01 (Dialling + )
B
→
[DN]
204 Answers Line 003 (Agent logged in and ready on 204)
C
→
[DN]
204 Hangs up
A
→
B
→
C
→
2081
003 204 14:13 00:01;05 00;10
Call Disconnect Time
Ring Duration Time before Agent answers
Talk Time Duration
[PDN]
of Agent Telephone
ACD Exchange Line Number
6
10
14
– 09
–13
–17
2 Rings
3 Rings
4 Rings etc.
2082
H
C
Summary of Contents for Strata CT
Page 36: ...Strata CT Configuration 1 22 Strata CT I M Manual October 2000 H C ...
Page 94: ...Strata CT Installation 2 58 Strata CT I M Manual October 2000 H C ...
Page 242: ...Peripheral Installation 6 54 Strata CT I M Manual October 2000 H C ...
Page 258: ...ACD Installation 7 16 Strata CT I M Manual October 2000 H C ...
Page 274: ...Fault Finding 8 16 Strata CT I M Manual October 2000 H C ...
Page 364: ...ISDN Interfaces 10 38 Strata CT I M Manual October 2000 H C ...
Page 370: ...Notes to Users A 6 Strata CT I M Manual October 2000 H C ...