Toshiba Strata CT, Installation & Maintenance Manual

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Fault Finding
Strata CT I&M Manual October 2000
8-13
Flowchart 8-6 Voice Mail/(External) Auto Attendant Faults
Is the
fault
cleared?
Yes
END
START
This chart assumes
the VM/AA device
has no faults.
Is the
fault
cleared?
Yes
6-3
No
6-2
Is VM/AA
integration completely
non-operational?
END
Yes
Read “Voice Mail Options” in Chapter 6 and
refer to the Programming Manual for correct
VM options:
Programs 15-0 and 15-3 (Auto release), and
31 (LEDs: 04, 05, 09, 15-20) This explains
system hardware and programming options
related to VM and external auto attendant.
Correct Hardware/System Programming as
necessary.
Check that the VM I.D. codes (656 and
657) are stored correctly in users’ digital or
electronic telephones. Use operating
procedures in the manual for instructions.
6-1
Check that the BRCS
is installed correctly and
programmed with
Code 92, 93 & 94 in Prog. 03.
No
Check that VM/AA ports are connected to
standard telephone station ports correctly.
(Refer to KSTU2/RSTU3. PSTU & PESU
wiring diagrams in Chapter 4.)
Correct if necessary.
Is the
fault
cleared?
Yes
6-4
No
END
Is the
fault
cleared?
Yes
6-5
No
END
Call your technical
support group.
Using a standard
DTMF telephone, check all
standard telephone circuits
(RSTU2/RSTU3, PSTU).
Replace defective PCB if
necessary.
Other VM/AA related programs:
• 10-2, LED 11 – No DTMF tones
• 13 – Message centre
• 33 – Station hunting
• 35 – Busy station transfer/ringing
• 36 – Fixed call forward
• 37 – Ring transfer recall time
6-6
No
1884 CT I&M
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