Toshiba Strata CT, Installation & Maintenance Manual

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Computer Telephony Integration
Strata CT I&M Manual October 2000
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Note
A Comma was added as a pause to ensure dial tone is returned prior to dialling.
This is not needed if Dial 9 accesses LCR.
◆
If the user wants all calls to be placed using a specific line, for example, a
telemarketing application in which the user is assigned a specific line for all their
calls, then the following string can be used to assign that line to a specific button on
the phone:
[Modem]
[DDEDial=Dial,STRATLNK,[Dial,"9, %s","x"]
Note Were "x" is the number of the key that the call is to be made on. Key numbers on the
DKT start at "0" from the bottom left key to "19" at the top right of the keystrip.
Changing or adding actions in StrataLink
The actions available from the selection menu have been tested to work with the Goldmine 95
software. When you change or add new actions, make sure that you fully understand
GoldMine's DDE capabilities, because they are made at your own risk. Toshiba Technical
Support only supports the predefined actions.
Figure 9-23 POP action for Goldmine
The DDE execute string, [CALLERID("&P","&N","2")], can be changed to control how the
screens work in Goldmine when a call arrives. The most common option in the third
parameter is defined as "0", in the example above. This setting displays only the current
record of the current call. Goldmine has four available options for this string which are:
"0"Displays an incoming call dialogue box as the call arrives. Additional actions are needed
to find the additional records in Goldmine.
"1"Displays a new record on the screen in addition to any open records currently displayed.
"2"Displays only the current record of the call being processed at the moment.
"4"Displays a list of all contact records when a specific contact cannot be found. You can
also select an existing record, update the record, or make an additional entry to the record.
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