Toshiba Strata CT, Installation & Maintenance Manual

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Handling Incoming Calls Computer Telephony Integration
Strata CT I&M Manual October 2000
9-51
Configuring Outlook
To set up outgoing dialling choose "Dial Options" from the "General Tab" of the "Options"
item in the "Tools" Menu. Select "Toshiba CT TSPI " from the drop down list as shown
below.
Figure 9-33 Toshiba CT TSPI of Dial Options Menu
Confirm the dialling properties are correct from the "Dialling Properties" button. The TSPI
set-up screen can be reached from the Line Properties button.
Handling Incoming Calls
An additional middleware application must be developed that maps StrataLink triggers or
TAPI events to Microsoft Outlook Active X capabilities. This middleware application will
need to be developed by a software developer. The developer will need a suitable
development environment and knowledge of the Microsoft Outlook Active X object
hierarchy.
Toshiba Information Systems (UK) Ltd can supply the ‘Tlink’ for this purpose.
Dealing with Incoming CLI
The incoming CLI must be mapped from the StrataLink/TSPI format to the format Outlook
uses (
See “Telephone Number Format” on Page 9-50 ). There are two forms of CLI that
StrataLink/TSPI uses. There is a CLI format for national numbers and a format for
international numbers.
National numbers begin with the area code, followed by the rest of the number. When
mapping, from national numbers, consideration should be given to the area code length (4-6
including the leading 0 in the UK). The number should have ‘+44’ added to the front for the
UK country code.
International numbers begin with 00, followed by the country code and then by the rest of the
number. When mapping from international numbers, the 00 should be replaced by ‘+’. The
country code and area code length should be determined. The country code can vary between
1 and 3 digits, and the area code is dependent on the country code.
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