Toshiba Strata CT, Installation & Maintenance Manual

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Computer Telephony Integration
9-50
Strata CT I&M Manual October 2000
Using StratLink with Outlook 97/98/2000
Microsoft Outlook is an application that can offer a unified in-tray. It is particularly powerful
for contact management and telephony applications when used in conjunction with Microsoft
Exchange. The use of Microsoft Exchange, Outlook and Toshiba’s TSPI/StrataLink products
is beyond the scope of this document, however this document will describe simple incoming
and outgoing call handling using Outlook and Toshiba’s TSPI/StrataLink.
This application's bulletin provides ideas for linking Outlook to the Strata CT system, but
always consult your Outlook manuals when customising Outlook for your application. This
bulletin only supplies ideas and set-up parameters to create an interface for linking the
telephone network information with the Outline database. For more in-depth information on
the features, capabilities and settings for Outlook you should consult the supplier or
manufacturer of the software.
Handling Outgoing Calls
Telephone Number Format
Outlook is a TAPI aware application, and can dial a telephone number directly through the
Toshiba TSPI driver. The telephone numbers must be stored in the following format;
+country code (area code) rest of number
The phone number for Toshiba Information Systems (UK) Ltd is 01932 841600. The country
code for the UK is 44. The Toshiba Information Systems (UK) Ltd phone number in the
above format is;
+44 (01932) 841600
You may also use the form + country code number
e.g +44 01932841600
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