Toshiba e-studio205L, Service Handbook, Page: 662 / 672

e-STUDIO205L/255/305/355/455 © 2009 TOSHIBA TEC CORPORATION All rights reserved
REMOTE SERVICE
10 - 36
5. Service Call Transmit
Subject: Service Call Notification
Fig. 10-34
1. Date (When an error occurs)
2. Machine model name
3. Serial number
4. Function: Fixed at “Printer”
5. Severity: Fixed at “Error”
6. Error code
7. Error message: The content of error is displayed.
8. Supplier information
9. Customer information
10. Service technician information
11. History of error
*1 The latest 20 errors are displayed.
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11
Date: 04/14/2008 13:47
Machine Name: e-STUDIO3520C SerialNumber:1234567890
Function: Printer
Severity: Error
ErrorCode: XXXX
Message:
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Supplier:
Name : SUPPLIER_NAME
Tel Number : 1122334455
E-Mail : supplier_emailaddress@cccc.xxx
Address : SUPPLIER_ADDRESS
Customer:
Name : CUSTOMER_NAME
Tel Number : 1234567890
E-Mail : customer_emailaddress@dddd.xxx
Address : CUSTOMER_ADDRESS
Service Technician:
Number : svc12
Name : SERVICE_TECHNICIAN_NAME
Tel Number : 0987654321
E-Mail : svc@toshibatec.co.jp
Printer Error History:
Date Time ErrorCode Counter
-------------------------------------------------------------------
04/13/2008 16:44 F110
04/12/2008 22:28 F110
04/12/2008 22:23 F110
03/15/2008 22:23 F110
02/25/2008 11:12 F110
(*1)