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Template Version 1.0

GL-1020 Administrator’s Guide

261

17

TROUBLESHOOTING CLIENT ERRORS

Any problem that arises when using TOSHIBA GL-1020 client
software, including GL-DocMon Help system or any of the
TOSHIBA print or scan drivers falls under the category of a client
error. A subset of client errors, those relating to jobs that are printed
in unexpected or unintended ways, are classified as

output errors,

and are covered in the next chapter.

This chapter describes the most frequent client errors and provides
steps to resolve the condition. If the problem persists after you have
followed all of the steps, make sure to note the name of the
application or driver you were using, what you were trying to do,
and any error messages and then contact a TOSHIBA authorized
dealer for further assistance.

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Summary of Contents for e-STUDIO GL-1020

Page 1: ...GL 1020 Administrator s Guide Version 1 1 0 Your guide to installing configuring and troubleshooting the TOSHIBA e STUDIO550 810 Electronic Document Processing System ...

Page 2: ...SCLAIMER OF WARRANTY This Software is provided AS IS without warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose title and non infringement TTEC and its suppliers disclaim any warranty relating to the quality and performance of the Software If the Software proves defective You and not TTEC or its sup...

Page 3: ...ft Windows 98 Operating System The official name of Windows Me is Microsoft Windows Me Operating System The official name of Windows 2000 is Microsoft Windows 2000 Operating System The official name of Windows XP is Microsoft Windows XP Operating System Microsoft Windows Windows NT and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US a...

Page 4: ... based Device Administration and Job Management 16 SNMP based Communication 16 Scheduled Printing 16 Proof Printing 16 Private Printing 16 Document Management 16 Queue based or NDPS Novell Printing 16 Network Scan Support 17 GL 1020 Software 17 TopAccess 17 TopAccessComposer 17 GL DocMon 18 Printer Drivers 18 Windows Printer Drivers 18 Macintosh 19 Unix 19 Using this Guide 20 Styles and Convention...

Page 5: ...L 38 Navigating the Control Panel 39 Logging In 40 Setting the Password 40 Modifying Protocol Settings using the Control Panel 42 Accessing Network Protocol Settings 42 Configuring TCP IP Protocol Settings 44 Setting Up WINS and DNS Servers 45 Configuring IPX SPX Protocol Settings 45 Configuring the Ethernet Speed Settings 47 Configuring AppleTalk Protocol Settings 48 Naming the Device and Workgro...

Page 6: ...ge 81 Setting the Default Admin Login Timeout Period 82 Setting the Contact Information 82 Setting the Service Phone Number 82 Setting the Administrative Message 83 Setting the Date and Time 83 Reviewing the Device Version Properties 84 Setting up Notification of System Errors and Events 85 Setting Controller Preferences 85 Setting the Default Date and Time Formats 86 Setting Refresh Rates 86 Sett...

Page 7: ...ettings 102 Configuring AppleTalk Settings 103 Configuring the Wireless NIC Settings 103 Troubleshooting 104 Setting Up Network Print Services 106 Configuring Novell Printing 106 Configuring Microsoft Printing 106 Configuring LPD Printing 107 Configuring IPP Internet Printing Protocol 107 Configuring Mac Printing 107 Configuring Agent Settings 108 Configuring the Send to File Agent 108 Configuring...

Page 8: ...hooting 129 5 SETTING UP NOVELL PRINTING 131 Network Printer Mode 132 Considerations and Limitations 132 Prerequisites 132 Configuring Network Printing 133 Print Server Mode 134 Considerations and Limitations 134 Prerequisites 134 Print Server Setup 135 NDPS Mode 136 Installing the TOSHIBA NDPS Gateway 139 Setting up the GL 1020 as an NDPS Object 140 Removing NDPS Components 146 6 SETTING UP MICRO...

Page 9: ...etup 161 Classic Mode Support 161 Completing Printer Setup for MAC OS X 163 9 INSTALLING CLIENT SOFTWARE 167 Installing Windows Software 168 Considerations and Limitations 168 Prerequisites 168 Client Setup 169 Uninstalling Client Software 170 Installing GL 1020 Windows Printer Drivers 171 Adding Printers in a Windows environment 171 Enabling LPR LPD Printing 171 Enabling IPP Printing 172 Installi...

Page 10: ...the Address Book 193 Adding or Editing a Contact 193 Adding or Editing a Group 193 Deleting a Contact or Group 194 Sorting the Address Book 194 Searching the Address Book 194 Importing and Exporting Address Book Data 195 Configuring Directory Services 195 Using the Address Book with Scan Templates 196 Accessing the Address Book 196 Choosing Recipients from the Address Book 197 Creating New Recipie...

Page 11: ...020 Device 231 Cannot Print from Client 233 Job Not Listed in Current Jobs 235 15 TROUBLESHOOTING HARDWARE ERRORS 237 Common Errors 239 Startup Page Does Not Print 239 Device Name Does Not Default 240 Print Jobs Not Output From Copier 241 Device Status Indicators 242 Copier Maintenance Calls 242 Error Messages 245 TopAccess Logged Error Messages 245 Scan Related Error Messages 251 LED Indicators 2...

Page 12: ...per 271 Printer door is open 272 Printer requires attention 272 Printer Driver Installation Error Messages 273 Setup Needs to Copy Windows NT Files 273 Client Software CD Now Required 273 File DRV on Client CD Count Not Be Found 273 Location Does Not Contain Information About Your Hardware 274 This Port is Currently in Use 274 Problem with the Current Printer Setup 274 Printer Driver General Error...

Page 13: ...285 Problems with Banner Pages 286 Banner Page Did Not Print 286 Banner Page Listed as Separate Job in Queue 286 Partial Blank or Blurry Pages 287 Blank Page Printed After Each Job 287 Incomplete or Partial Pages Print 287 Wrong Fonts Print 288 Truncated Output 288 Booklet Prints on Wrong Size Paper 289 19 REFERENCE 291 Parts of a TopAccess page 292 Administration Tab 293 Device 293 Setup 294 Logs...

Page 14: ... and installing GL 1020 client software transforming the digital copier into a complete network connected document processing system This Preface defines the scope and audience of this guide and introduces GL 1020 features and functions INTRODUCTION The controller provides cross platform support for Windows Macintosh and Unix operating systems over a wide variety of network protocols including TCP...

Page 15: ...tools such as Microsoft s Server Manager and Novell s NetWare Administrator Although references are made to third party software detailed instructions for using these products are outside the scope of this guide FEATURES AND FUNCTIONS Whether you use the GL 1020 controller in a high volume large office environment centralized copy and reprographics center or print for pay facility the feature rich...

Page 16: ... to check the printed output on a sample copy before printing an entire multi copy job This prevents costly mistakes and ensures that you get the results you expect Private Printing You can send a sensitive or confidential document to the copier and then release it for printing by entering a private Document Identification Number from the copier s LCD touch screen Document Management You can use t...

Page 17: ...vided by the Network Scan feature is sending a scanned file as an Internet Fax job iFax GL 1020 SOFTWARE TopAccess With the TopAccess web based device management utility in administrator mode you can configure network and device settings view and filter message and job logs and control current jobs using a web browser You can also shut down or reboot the controller and print test pages remotely us...

Page 18: ...can install these drivers to provide network printing PCL6 PostScript 3 level 1 2 and 3 compatible The PCL and PS printer drivers allow end users to define job properties from the orientation and resolution of their pages to complex finishing options such as booklet layout and multi position stapling End users can also enhance their printed documents with Image Overlays and Watermarks Then by usin...

Page 19: ...rks in conjunction with the standard Macintosh LaserWriter 8 printer driver version 8 6 5 or higher to provide printing to the GL 1020 Unix Filters in TAR format are distributed on the e STUDIO GL 1020 Admin s Client CD ROM to provide printing services from Unix machines running HP UX Sun Solaris IBM AIX or Linux operating systems ...

Page 20: ...Services From the Start menu choose Programs TOSHIBA GL Client Software GL DocMon Courier Screen messages and text you type in a field or at the command line Type the following command setup exe Brackets enclosing variable text Variable text that is to be replaced with specific text applicable to your network Enter GL device name where device name is the Microsoft Computer Name assigned to the GL ...

Page 21: ...tility Chapter 4 Wireless Networking explains how to configure the controller for use with a wireless LAN or a wireless peer to peer network PART 2 Establishing Network Print Services Chapter 5 Setting Up Novell Printing provides an overview of how to set up the GL 1020 as a Novell Network Printer Print Server or NDPS Printer Agent For more detailed information refer to your Novell documentation C...

Page 22: ...verview identifies the origin of an error if it is not immediately apparent from the problem itself and then directs you to subsequent chapters for instructions on resolving it Checklists provided in this chapter allow you to identify the subsystem that is most likely to be responsible for the error condition Chapter 15 Troubleshooting Hardware Errors covers those errors or faults that affect norm...

Page 23: ...nt folder A TopAccessComposer system folder to which all users have read access and the system administrator has write access Local operations Those operations that affect the controller s or digital copier s functionality and are performed on the physical device usually from the copier s LCD touch screen An example of local operation is releasing a Private Print job by entering its document ident...

Page 24: ...document an identification number which you enter from the copier s control panel to print the document Proof Print A job type that allows you to print the first copy of a multi copy job for approval before releasing and printing the remaining copies Public folder A TopAccessComposer system folder to which all users have read and write access Remote operations Those operations that affect the cont...

Page 25: ...ore edit and manage post print and scanned documents using a web interface Walk up functions Those operations performed from the control panel of the digital copier They include standard copying functions monitoring network print jobs and management functions Key Terms and Concepts Defined TERM DEFINITION ...

Page 26: ...s and the job monitoring utility GL DocMon to print to TOSHIBA s e STUDIO550 810 Electronic Document Processing System It also describes how to use the web based application TopAccess to monitor and manage print jobs You can find the pdf version of this guide on the e STUDIO GL 1020 Client CD ROM GL 1020 TopAccessComposer Operator s Guide You can find the pdf version of this guide on the e STUDIO ...

Page 27: ...ne Help All of the e STUDIO550 810 Electronic Document Processing System software and drivers come with application specific online help Click Help or choose the Contents and Index options from the Help menu For web based help in TopAccess click the help link ...

Page 28: ...8 Me 2000 Windows NT and Windows XP workstations PostScript level 3 printer drivers for Windows 98 Me 2000 Windows NT and Windows XP workstations AGFA Font Manager and font collection Macintosh PPD file with extends the LaserWriter driver to support printing to the GL 1020 from Macintosh workstations e STUDIO GL 1020 Recovery CD ROM This CD ROM includes the following GL 1020 controller software Th...

Page 29: ...GL 1020 Administrator s Guide 29 PART 1 SETTING UP THE CONTROLLER ...

Page 30: ...ult installation settings are designed to suit the needs of most sites so they may need adjusting for your network environment Accordingly forethought and planning play critical roles in a successful implementation This chapter describes how the various hardware and software components fit within the overall installation scheme and offers suggestions for devising your own installation strategy ...

Page 31: ...m these functions using the GL 1020 embedded web utility TopAccess Install client software on your workstation including the document monitoring utility GL DocMon and applicable printer drivers filters or PPD files You or your users can use the CD or TopAccess to install client software on individual workstations Hardware Installation Digital Copier The TOSHIBA e STUDIO550 650 810 is installed by ...

Page 32: ...one Enable wireless networking Set the device Name and workgroup Note Many of these settings can also be made from a remote workstation using TopAccess In addition to system configuration TopAccess provides job monitoring and system management functions Depending on how you intend to use your GL 1020 controller you may need to perform specific administrative functions before establishing print ser...

Page 33: ...llowing sections outline the various configuration options the GL 1020 supports as well as any limitations you may encounter GL 1020 Supported Protocols Protocol Considerations and Limitations TCP IP Required to manage the device using TopAccess Required for LPD printing If you will be using DHCP for IP address acquisition which may assign different IP addresses to the GL 1020 consider set ting up...

Page 34: ...des The GL 1020 supports the following Microsoft printing modes Peer to Peer NetBIOS on TCP IP and IPX SPX LPR LPD on TCP IP provided Microsoft TCP IP printing services are installed on the client workstation IPP with an IPP port configured on the client workstation Novell Print Modes The GL 1020 supports the following Novell NetWare printing modes NetWare 4 x Bindery mode PSERVER or RPRINTER NetW...

Page 35: ... default the Microsoft Computer name is set to GL MAC Address where MAC Address is the unique Media Access Control address of the NIC installed in the controller You may rename the device to retain consistency within your network Choose a unique name of up to 15 alphanumeric characters Please do not use the underscore _ or at characters in the device controller name Workgroup Name You cannot assig...

Page 36: ...sk 255 0 0 0 Specify the Subnet Mask address if TCP IP is enabled and IP Addressing is set to Manual Otherwise use DHCP to set the Subnet Mask address Primary WINS blank DHCP can be used to set the primary WINS address Microsoft Device Name GL MAC Address MAC Address is the unique media access control address of the NIC installed on the GL 1020 The Microsoft Device Name is mandatory as it is used ...

Page 37: ...ted only over EtherTalk TokenTalk is not supported AppleTalk Name GL MAC Address MAC Address is the unique machine address of the NIC installed on the GL 1020 AppleTalk Type LaserWriter This setting cannot be modified AppleTalk Zone Default local zone If there are more than one AppleTalk zones defined the GL 1020 appears in the default zone unless you specify another zone manually Macintosh Printi...

Page 38: ...de 38 2 MODIFYING CONTROLLER SETTINGS FROM THE CONTROL PANEL After confirming the system is operational this chapter explains how to use the LCD touch screen on the copier s control panel to enable and disable controller options ...

Page 39: ...rol panel When you press PRINTER NETWORK Print and Admin tabs open You use these tabs to configure the system and monitor operations If the Scan option is installed a Scan tab also opens Use the touch keypad to type numeric data such as the administrator password For items such as device names an alphanumeric touch keyboard opens on the LCD touch screen Sample alphanumeric keypad on the LCD touch ...

Page 40: ...ur TOSHIBA authorized dealer 1 Press PRINTER NETWORK 2 Press the ADMIN tab The Enter Admin Password screen opens Sample Enter Admin Password screen on copier control panel 3 Use the control panel s numeric keypad to type the five digit administrator s password If you haven t decided on a password yet use the default password 12345 4 Press OK to display the main Admin menu SETTING THE PASSWORD The ...

Page 41: ... Press CONFIRM NEW PASSWORD and type the five digit code again to ensure you typed it correctly 5 Press OK If the password in CONFIRM NEW PASSWORD doesn t match the value in NEW PASSWORD a message informs you the access code was not changed Type and confirm the password again If the values match a message informs you the password was changed successfully TopAccess requires you to enter this code e...

Page 42: ...ense enabled the controller automatically determines the appropriate IPX frame type and issues SAP packets over the network This default setting makes device discovery immediate and automatic but it generates IPX packets on all networks even those that only run TCP IP You can change the default network configuration settings from the LCD touch screen as described here Alternatively you can use the...

Page 43: ...guring IPX SPX Protocol Settings on page 45 Ethernet speed see Configuring the Ethernet Speed Set tings on page 47 only for Ethernet AppleTalk see Configuring AppleTalk Protocol Settings on page 48 only for Ethernet After you are finished updating network or device settings you must apply the changes you made during the session This process updates and reboots the controller so the modifications c...

Page 44: ...e is DHCP So if you are entering this screen for the first time the other fields are not editable 2 Press the double arrow to access the WINS Server setup screen 3 Press MANUAL 4 Enter the IP ADDRESS SUBNET and GATEWAY using the control panel s numeric keypad 5 To view or modify the WINS server IP Addresses press the double arrow and continue with Setting Up WINS and DNS Servers on page 45 Otherwi...

Page 45: ...CP 2 Press PRIMARY or SECONDARY for WINS Servers or DNS Servers to select it 3 Enter the IP Address of the Primary or Secondary WINS and or DNS server using the control panel s numeric keypad 4 Press OK to save the changes for the duration of the session 5 Press the page up arrow to return to the TCP IP Setting screen Configuring IPX SPX Protocol Settings By default the frame type is set to AUTO W...

Page 46: ...le IPX SPX Setting screen on copier control panel Note The IPX SPX Setting screen shown displays the Ethernet NIC settings 2 If you are running a TCP IP only network press DISABLE Otherwise press ENABLE to accept or modify the IPX SPX frame type 3 Select the frame type from the options shown 4 Press OK to save the changes ...

Page 47: ... Network Setting menu press ETHERNET to display the Ethernet Setting screen Sample Ethernet Setting screen on copier control panel 2 Set the network speed to 10 MB S or 100 MB S Alternatively select AUTO to automatically sense and set the correct speed 3 Press OK to save your setting ...

Page 48: ...K NAME to display the touch keyboard 4 Enter the AppleTalk name The name is the same as the Microsoft Computer Name device name By default the device name is GL MAC Address where MAC Address is the media access control number of the NIC installed in the controller For example GL00DOC9165206 You can specify a different name of up to 15 alphanumeric characters provided it is unique within your netwo...

Page 49: ...9 NAMING THE DEVICE AND WORKGROUP 1 From the Admin menu press NETWORK SETTING to display the Network Setting screen Sample Device Setting screen on copier control panel 2 Press SMB to display the SMB screen Sample SMB setting screen ...

Page 50: ... Control number of the NIC installed in the GL 1020 For example GL00DOC9165206 You can specify a different name of up to 15 alphanumeric characters provided it is unique within your network Please do not use the underscore _ and the at characters in the device controller name 5 Press WORKGROUP to display the alphanumeric touchpad 6 Enter the name of the workgroup to which the GL 1020 controller be...

Page 51: ...ars Factory Defaults Check screen on copier control panel 2 Press YES to restore all network and device settings To return to the Admin menu without changing current settings press NO CHANGING CONTROL PANEL OPTIONS As an administrator you can turn on or off some of the controller s special features 1 Press PRINTER NETWORK 2 Press the ADMIN tab ...

Page 52: ...or s Guide The Enter Admin Password screen opens Sample Enter Admin Password screen on copier control panel 3 Enter your five digit password and press OK The Admin menu opens Sample Admin menu screen on copier control panel ...

Page 53: ...indicating the current status of each feature This code does not require a reboot GL 1020 Panel Code Stop ON OFF INDEX Start Service Options ON OFF Stop 100 Start Print Panel Code Status Stop 001 Start IIS ADMIN OFF Stop 101 Start IIS ADMIN ON Stop 002 Start Server Service OFF Stop 102 Start Server Service ON Stop 003 Start Master Browser OFF Stop 103 Start Master Browser ON Stop 004 Start LT A4 L...

Page 54: ...own the controller Taking the Controller Offline The controller must be online to perform network printing functions By turning the controller offline you prevent users from printing to the device 1 Press PRINTER NETWORK 2 Press the PRINT tab The main Print menu opens Sample Print menu screen on copier control panel 3 To take the controller offline and disable printing press OFFLINE The printer re...

Page 55: ...t shows all PostScript level 3 compatible fonts installed on the controller You can select only one test page to print at a time 1 Press PRINTER NETWORK 2 Press the PRINT tab The main Print menu opens 3 Press TEST PAGES to display the Test Print menu Sample Test Print screen on copier control panel 4 Press the soft key corresponding to the type of test page you want to print CONFIG PAGE PCL FONT L...

Page 56: ... other times you may need to reboot the controller to synchronize communication with the copier again If possible avoid rebooting the controller by physically resetting it The preferred way to reboot is as follows 1 Press PRINTER NETWORK 2 Press the PRINT tab The main Print menu opens Sample Print menu screen on copier control panel 3 Press REBOOT ...

Page 57: ...arting Controller Please wait When the controller comes back online you can resume network and printing functions Rebooting procedure if all else fails If you can t reboot the preferred way do the following 1 Press PRINTER NETWORK holding down the button for at least 10 seconds 2 Press START The controller reboots Warning Do NOT reboot the controller unless absolutely necessary Any job currently b...

Page 58: ...e controller by pressing the controller s power switch for three seconds or more since this may damage the controller s hard disk or corrupt its software Instead power down the controller from the copier s LCD touch screen using the ShutDown function 1 Press PRINTER NETWORK 2 Press the PRINT tab The main Print menu opens 3 Press SHUTDOWN TopAccess prompts you to confirm your request Sample Shutdow...

Page 59: ...n has scroll arrows at the right hand side Press the up and down arrow soft keys to scroll through the jobs in the list one at a time Use the double arrow keys to move from page to page of listings Status Messages Document has printed successfully The job you sent to the controller printed without error You may retrieve the print job from the copier Private print document is being held Your privat...

Page 60: ...ULED PRINT JOBS Sample Scheduled Print Jobs screen on copier control panel 2 When you have finished viewing the list press BACK to return to the main Print menu Deleting Scheduled Jobs To remove a scheduled print job 1 In the Scheduled Print Jobs screen scroll to the job you want to delete 2 Press DELETE A confirmation message appears 3 Press DELETE again to remove the job from the print queue 4 P...

Page 61: ...eue To display the list of pending private print jobs and their status 1 In the Special Print Jobs screen press PRIVATE PRINT JOBS Sample Private Print Jobs screen with print job selected 2 When you have finished viewing the list press BACK to return to the main Print menu Deleting a Private Print Job 1 In the Private Print Jobs screen scroll to the job you want to delete 2 Press DELETE A confirma...

Page 62: ...n copier control panel 3 Use the control panel s numeric keypad to type the four digit document identification number and press OK If the number you entered is correct the job is released to the current jobs print queue Once the private print job becomes a current job you manage it like any other current job If you don t know or cannot remember the document password you must delete the job from th...

Page 63: ...jobs and their status 1 In the Special Print Jobs screen press PROOF PRINT JOBS Sample Proof Print Jobs screen with print job selected 2 When you have finished viewing the list press BACK to return to the main Print menu Deleting a Proof Print Job 1 In the Proof Print Jobs screen scroll to the job you want to delete 2 Press DELETE A confirmation message appears 3 Press DELETE again to remove the j...

Page 64: ...creen opens Sample Edit Proof Print Job screen on copier control panel 4 The original number of copies selected to print minus the proof print copy appears in NUM OF COPIES If necessary change the number of remaining copies using the numeric keypad 5 Press OK to send the remaining copies to print Managing TopAccessComposer Jobs You can set print properties and print TopAccessComposer jobs from the...

Page 65: ...ogin screen on copier control panel 2 To access the Department or Private folder type your user name and password and press OK To access the Public folder only press OK without entering a user name or password The TopAccessComposer folder screen opens Sample TopAccessComposer folder screen on copier control panel 3 Press the folder containing the print queue you want to view and press OPEN ...

Page 66: ...lected 4 Scroll to the job you want to print 5 To change the print properties press PROPERTY The TopAccessComposer Print Properties screen opens Sample TopAccessComposer Print Properties screen on control panel 6 Modify the print settings and press PRINT 7 Press LOGOUT to return to the TopAccessComposer Login screen ...

Page 67: ...rinting errors As the administrator you can also use TopAccess to remotely configure all of the device and network configuration options you set from the copier s control panel LCD End users may use TopAccess to view general information device status alerts and messages and scan details This chapter explains how to configure the controller using the administrative functions of TopAccess The GL 102...

Page 68: ...twork properties Set up default print options View and modify job queues View and modify copier attributes View cassette accessory configuration View and clear the log files for jobs messages and counters Locate other TOSHIBA devices on the network Upload client software to the network Install client software Initiate a scan End users can View general copier information including controller status...

Page 69: ...nt except for NDPS printers Windows NT 4 0 Microsoft Service Pack 5 or higher Novell Client v4 6 or higher with Z E N works Starter Pack and Service Pack 1 are required to run IPX based SNMP access and Novell printing The Microsoft Client for NetWare may be used instead of the Novell Client except for NDPS printers Windows 2000 Microsoft Windows 2000 Service Pack 1 or higher Novell Client v4 7 or ...

Page 70: ...il Requirement Email software must be installed to use the Send to Email functionality Supported Browsers You can use the TopAccess web based utility from a Windows Macintosh or Unix operating system environment The following browsers are supported Internet Explorer 5 0 or higher for the Windows operating system Internet Explorer 5 0 or Netscape Navigator 4 78 or higher for Macintosh Internet Expl...

Page 71: ...evice Name For example http 159 119 44 234 or http mygl 1020 The TopAccess web page opens Using the GL DocMon Link 1 Right click the GL DocMon icon 2 Select the printer driver that is connected to the TOSHIBA controller 3 Select TopAccess TopAccess Home Page The TopAccess Home Page or Main page is the general information page and appears upon launching the application ...

Page 72: ... area The header area includes TopAccess logo Device and communications status Ready Alert and Online Offline Short cut access to TopAccessComposer Short cut access to device search Short cut access to login page or logout command Main menu bar to provide access to main pages of TopAccess Submenu bar The main body frame displays the main menu items as well as icon graphical links to the menu items...

Page 73: ...urrent state of the device Click a tab to select a desired function Each tab may have additional tabs and menus enabling you to find the detailed information you need When you initially open the TopAccess web site you have access to end user functions such as viewing device settings and the print queues You must log in as an administrator to perform administrative functions Function Detail Submenu...

Page 74: ...to log in for particular functions After TopAccess has verified name and password TopAccess grants an administrator access to the Administration page for device management Log in as the Administrator 1 At the top right hand side of the TopAccess window click Login The Login page opens Sample Login page 2 Enter the administrator s user name and password This is the same password used at the LCD tou...

Page 75: ...click the Logout link at the top right hand side of the TopAccess window Clicking Logout changes the menu and tabs from those for the administrator to those for the user and the Logout link on the upper right corner changes to Login Note Clicking Logout when you are in an Administration page takes you either to the first end user version of the current menu or to the first non administrative page ...

Page 76: ...rty page and then click the Contents link at the top of the page This opens the complete online help system GL DocMon Online Help To access the help system for GL DocMon choose Contents and Index from the Help menu or click the Help button at the bottom of the page USING ONLINE HELP TopAccess includes extensive web based help to assist you in performing both end user and administrative functions T...

Page 77: ...ick Related Topics links jump to step by step procedures To collapse the topic simply click the link once more Also within most topics you can see related topics by clicking the Related Topics button To see a list of index entries click the Index tab and either type a word or scroll through the list To search for words or phrases that may be contained in a Help topic click the Search tab In the le...

Page 78: ...h opens by default to the General page of the Device subtab You can now perform administrative functions Sample Admin Device page For example you can perform the following remote operations by clicking the corresponding buttons at the foot of the page Shut down the GL 1020 Reboot the GL 1020 Turn the GL 1020 online or offline Print configuration and font pages ...

Page 79: ...ce and network View and modify job queues View and modify copier attributes View accessory configuration Scan View the log files counters The following is the TopAccess site map Device Print Jobs Current Private Proof Scheduled TopAccessComposer Invalid All Scan Scan Jobs Current Jobs Job Log Message Log Templates Templates Template Groups Preferences Counters Copy Print Scan Administration Device...

Page 80: ... TWAIN Send to File Send to Email Send to iFax Send to TopAccessComposer Send to FTP Server Logs Print Job Scan Job Print Msg message Scan Msg message Address Book Contacts Groups Directory Services Import Export Maintenance Upload Software Remove Software Backup Restore Delete Files Notification ...

Page 81: ...ATIVE FUNCTIONS The following topics explain administrative tasks to set up the system Setting the Administrator s Password 1 Log in as an administrator 2 Click the Administration tab 3 Click the Device subtab The Device window opens 4 In the Properties area enter a five digit administrator s password for the device in the Administrator s Password field TopAccess requires this password to log in a...

Page 82: ...t The default is 20 minutes Note You must be logged in as an administrator to access this option 4 Click Save to save your new settings Click Reset if you have not yet saved your changes and to refresh and restore the settings to their original state Setting the Contact Information 1 Log in as an administrator 2 Click the Administration tab 3 Click the Device subtab The Device window opens 4 In th...

Page 83: ...vice subtab 4 In the Date and Time area click the drop down menus and select the month day year hour minute seconds and AM or PM settings 5 Click the Time Zone drop down menu and select the appropriate time zone 6 Check the Automatically Adjust for Daylight Savings Change box to automatically adjust the controller time settings on the daylight savings scheduled dates Deselect to adjust time manual...

Page 84: ...he various components 1 Log in as an administrator 2 Click the Administration tab 3 Click the Device subtab 4 Select Version You can view the following component version information Printer Manufacturer Copier Firmware Version Copier Main ROM Version Copier Scanner ROM Version Printer DSI Version OS Version Network Card Type Network Card Model MAC Address Network Card Driver Version CPU Type ...

Page 85: ...ubtab 4 Check the Notify administrator at email address box and enter an email address in the field 5 Check the boxes to select the events of which you want to be notified SETTING CONTROLLER PREFERENCES Use the Preferences tab to set options such as the date and time format the number of jobs and messages to display in the logs and the language setting Sample TopAccess window with Preferences tab ...

Page 86: ...ndicates the month YY indicates the last two digits of the current year and YYYY indicates the full four digit year 4 Click Save 5 Click the Time Format drop down menu and select the time format Your choices are HH mm ss HH mm ss tt Where HH indicates the hour mm indicates minutes ss indicates seconds and tt indicates twenty four hour format 6 Click Save Note For information on how to set the curr...

Page 87: ...d amount 4 Select the number of items to be displayed in the logs The default amount is 100 5 Click Save Setting the Default Language 1 Log in to the system as the administrator 2 Click the Preferences tab The Preferences window opens 3 Click the Language drop down menu and make the appropriate selection The default language is English 4 Click Save Setting the Default Start Page 1 Log in to the sy...

Page 88: ... the Default Admin Login Timeout Interval The default timeout period is 20 minutes To change this 1 Log in to the system as the administrator 2 Click the Preferences tab The Preferences window opens 3 Click the Admin Login Timeout Period drop down menu and select the time interval 4 Click Save ...

Page 89: ...pier Settings window click the Auto Clear Attribute drop down menu 2 Select a time interval between 15 seconds and 150 seconds 2 5 minutes At the end of the selected time the copier LCD touch screen returns to the default display and settings 3 Follow the instructions in Applying Your Changes on page 89 Setting the Auto Power Save Feature This attribute specifies how long the copier can remain ina...

Page 90: ... a single copy job Please note that the output tray may need clearing if the actual number of pages copied exceeds the tray s capacity 1 In the Copier Settings window click the Maximum Copies drop down menu 2 Select the number of copies Note the output tray may need clearing if the actual number of pages copied exceeds the output tray capacity 3 Click Save 4 Follow the instructions in Applying You...

Page 91: ...cifies how the selected controller sorts copy jobs using the finishing unit The Sort option outputs all pages of the first copy of a document then all pages of the next copy The Group option outputs all copies of page 1 then all copies of page 2 1 In the Copier Settings window click the Sorter Mode Priority drop down menu 2 Select the option you require No Sort Staple Sort or Group 3 Click Save 4 ...

Page 92: ...y to a controller identified as twriter20 in the dssc queue 1 Click the drop down menus to set these raw job options Duplex Printing Paper Size Paper Type Orientation Stapling Output Tray and Points per line A PCL point is exactly 1 72 inch and hence an inch has 72 points To translate this to lines per inch we can use the default value of 12 00 as follows 72 ppi 12 points per line 6 lines per inch...

Page 93: ...oints Minimum size is four 4 points maximum 999 75 points 3 Use the PCL Font Number drop down menu to select a typeface by typing its corresponding number Your choices are Typeface Table Font Font Name 0 Courier 1 CGTimes 2 CGTimesBd 3 CGTimesIt 4 CGTimesBdIt 5 CGOmega 6 CGOmegaBd 7 CGOmegaIt 8 CGOmegaBdIt 9 Coronet 10 ClarendonCd 11 UniversMd 12 UniversBd 13 UniversMdIt 14 UniversBdIt 15 UniversM...

Page 94: ...HelveticaOb 40 HelveticaBdOb 41 HelveticaNr 42 HelveticaNrBd 43 HelveticaNrOb 44 HelveticaNrBdOb 45 PalatinoRmn 46 PalatinoBd 47 PalatinoIt 48 PalatinoBdIt 49 ITCAvantGardBk 50 ITCAvantGardDb 51 ITCAvantGardBkOb 52 ITCAvantGardDbOb 53 ITCBookmanLt 54 ITCBookmanDb 55 ITCBookmanLtIt 56 ITCBookmanDbIt 57 NwCentSchlbkRmn 58 NwCentSchlbkBd 59 NwCentSchlbkIt 60 NwCentSchlbkBdIt 61 Times 62 TimesBd Typef...

Page 95: ...down menu to enable or disable this feature 2 Scroll down to the end of the page and click Save Setting Print Startup Page 1 Click the Print Startup Page drop down menu 2 Select Yes or No 3 Scroll down to the end of the page and click Save Setting Toner Save Mode 1 Click the Toner Save Mode drop down menu 2 Select On or Off 63 TimesIt 64 TimesBdIt 65 ZapfChanceryMdIt 66 Symbol 67 SymbolPS 68 Wingd...

Page 96: ...96 GL 1020 Administrator s Guide Scroll down to the end of the page and click Save ...

Page 97: ...col With Auto Sense enabled the controller automatically determines the appropriate IPX frame type and issues SAP packets over the network which are used for device discovery This default setting makes device discovery immediate and automatic but it generates IPX packets on all networks even ones that only run TCP IP You must be logged in as an administrator to set network protocol properties Appl...

Page 98: ...ing IPX SPX Settings 1 On the Administration tab click the Setup subtab 2 Click the Network link The Network page opens 3 In the IPX SPX area click the Protocol drop down list 4 Select Enable to enable IPX SPX This is the default setting 5 Click the Frame Type drop down list 6 Select the appropriate setting The default setting is Auto 7 Click Save 8 Follow the instructions in Applying Changes to P...

Page 99: ...lt setting 3 In the Device Name field enter the controller name 4 Enter the controller s Workgroup 5 Enter the address of the primary WINS Server 6 Enter a WINS Scope ID for the controller Note Macintosh and Unix networks must have WINS or NETBIOS support to access the GL 1020 controller by name instead of IP address 7 To set the controller as a master browser click the Master Browser drop down li...

Page 100: ...g Default Protocol Settings You can restore the network settings to their default values Restoring the defaults returns the device to the state in which it was delivered from the factory 1 On the Administration tab click the Setup subtab 2 Click the Network link The Network page opens 3 Click Restore Defaults to restore the default settings 4 Click Yes 5 Follow the instructions in Applying Changes...

Page 101: ...onfigure the wireless protocols before end users can access the wireless network By default all network protocols are enabled You must be logged in as an administrator to set wireless network protocol properties Enabling Disabling the Wireless Card 1 On the Administration tab click the Setup subtab 2 Click the Wireless Network link The Wireless Network page opens Sample Wireless page 3 In the Devi...

Page 102: ...ge opens 3 In the TCP IP area click the IP Address Resolution drop down list 4 Select either Static IP or DHCP Note If DHCP is selected the IP Address Subnet Mask and Gateway fields aren t displayed 5 Enter the IP address subnet mask and gateway address if appropriate 6 Enter the address of the Primary DNS Server 7 Enter the address of a Secondary DNS Server 8 Continue with the instructions in Con...

Page 103: ...alk 5 Enter the AppleTalk Zone string 6 Click Save Configuring the Wireless NIC Settings 1 On the Administration tab click the Setup subtab 2 Click the Wireless Network link The Wireless Network page opens 3 In the General area enter the controller s SSID 4 Select the Network Type from the drop down list 5 If required check Use WEP Security and Set WEP key The WEP Encryption WEP Key and Authentica...

Page 104: ...cess point is working Transfer rate says No connection Verify SSID matches the access point Transfer rate says No connection Verify WEP against the access point There is a connection to the access point and the printer is not visible on the network Verify that the indicated settings on the Intel card are all disabled If it still fails increase the Transmit Power Setting There is a connection to th...

Page 105: ...GL 1020 Administrator s Guide 105 ...

Page 106: ... Server 6 Select the NetWare Environment from the drop down list 7 Enter the Advertised Name Network Printer only 8 Enter the Print Server Name if applicable 9 Enter the Primary File Server Name Needed for a print server in a NetWare environment that includes 4x bindery emulation 10 Enter the Context Name Needed for a print server in a NetWare environment that includes 4x 5x 6 x 11 Enter the Tree ...

Page 107: ...e enabled by default 1 On the Administration tab click the Setup subtab 2 Click the Print Services link The Print Services page opens 3 In the IPP Printing area click the Service drop down list 4 Select Enable or Disable as required 5 Click Save Configuring Mac Printing Macintosh Print Services are enabled by default 1 On the Administration tab click the Setup subtab 2 Click the Print Services lin...

Page 108: ...FF G4 MultiPage TIFF G4 or PDF 2 Depending on how the administrator has configured the destination either enter the name of the network folder or choose from a predetermined folder on the network or the folder in the controller Configuring the Send to Email Agent This agent sends the scanned file as an email attachment to one or more recipients You list the recipient addresses supply the informati...

Page 109: ...internet fax You need to list the recipient addresses and supply the covering message 1 Enter your name in the FROM field 2 Enter your email address in the RETURN EMAIL ADDRESS field 3 Click the To link to list the addresses of the recipients 4 Enter the Subject of the message 5 In the BODY TEXT field enter the message you wish to send 6 Accept the File Format which is TIFF MH Note Maximum Message...

Page 110: ...d space The maximum size of a folder name is 64 characters The exact folder path will be displayed below If the folder is a Private folder and the folder name is the same as a user home Private folder a new folder with the same name will be created under the user s home folder For example Private Toshibauser Toshibauser If the folder name is left blank no folder will be created and the scanned fil...

Page 111: ...s of the FTP server 2 Enter the port number for the FTP transfer 3 Optionally enter the user name and password of the FTP account on the server If you leave these fields blank an anonymous login is assumed 4 If you check the option Retry when FTP transfer fails select the number of retries and the time interval between them 5 If necessary change the File Path and File Name for storing the scanned ...

Page 112: ... Click the Email link The Email page opens 5 Enter the Server IP Address 6 Select a Polling Rate to control how frequently TopAccess polls the controller for new mail 7 Enter an email User Name 8 Enter a Password 9 Enter a POP3 Port Number 10 Click Save Note Once the controller establishes connection with the email server it will receive any sent email and the email will be deleted at the email se...

Page 113: ...ile size the software breaks down the file and sends several email messages Configuring Mail Message and Error Handling 1 Log in as an administrator 2 Click the Administration tab 3 Click the Setup subtab 4 Click the Email link The Email page opens 5 In the Message Handling area click the Maximum Send to Email iFax Size drop down menu 6 Select the maximum file size allowed for receipt 7 Click the ...

Page 114: ...ddress 0 0 0 0 255 255 255 255 0 0 0 0 No validation of input values Port Number 1 9999 389 389 is the default for non SSL 636 is the default for SSL Search Base Empty Max number of results 1 999 100 Search timeout for server 1 5 minutes 60 One minute increments Parameter Range Default Value Remarks Directory GL 1020 address book see remarks List of registered LDAP servers GL 1020 address book GL ...

Page 115: ...earch GL 1020 Address Book Search Name only Partial matches on sn cn or givenName attributes Partial matches on Name field only Name consists of first name space last name Email Address only Partial match on mail attributes Partial match on Email Address field Both Name and Email Matches on Name AND Email Address Matches on Name AND Email Address None Parameter error Parameter error Fields in DB L...

Page 116: ...116 GL 1020 Administrator s Guide 5 Optionally enter a Search Base select a Search Timeout and enter a Maximum Number of Results 6 Click OK ...

Page 117: ...e End users can install the software on their workstations from TopAccess except for the Unix filters Additional instructions are in the GL 1020 Operator s Guide Basic To install the client software on a workstation 1 Click the Install Software link at the bottom of the screen 2 Click the link for the type of software to install The options are Print Drivers Unix Filters Macintosh PPD Files or Sca...

Page 118: ...he TOSHIBA e STUDIO550 810 Electronic Document Processing System with wireless networking you can install a wireless network interface card NIC in the controller This chapter describes TOSHIBA s implementation of the Cisco Aironet 350 PCI 802 11b Wireless Network Interface Card ...

Page 119: ...reless card supports widely used network protocols such as TCP IP IPX SPX and AppleTalk Network Usage Modes With the Cisco wireless card installed the controller supports the following usage modes Wired Ethernet LAN To use the wired Ethernet LAN only disable the Cisco wireless card Wireless LAN using Cisco NIC To use the wireless card only disable the embedded Ethernet NIC The wireless card suppor...

Page 120: ... Point DAP to which the client will automatically connect whenever possible If each AP has a unique SSID you don t need to specify a Default Access Point Ad Hoc Network Type Ad Hoc is designed as a peer to peer communication mode Clients must use the same SSID for communication to be possible The client that starts an Ad Hoc session sets a communicating channel Other clients that wish to communica...

Page 121: ...wireless settings in TopAccess are only visible when the wireless NIC is installed The following instructions assume that the controller has been updated with the latest version of the software User Interface Settings The following table shows the user interface options for configuring wireless networking from the copier s control panel and the Administration tab of the web based TopAccess utility...

Page 122: ...talled in the controller 2 Press WIRELESS to open the Wireless Settings screen Channel Text Field List box Ad Hoc Text label Infrastructure Numeric 1 11 6 2427 MHz X X None Data Retries Text Field Text Field Numeric 0 2312 X X None Fragment Threshold Text Field Text Field Numeric 256 2312 X X None RTS Threshold Text Field Text Field Numeric 1 2312 X X None RTS Retry Limit Text Field Text Field Num...

Page 123: ...tton appears only if a Wireless NIC is installed in the controller After you have configured the network settings the wireless information is displayed Sample Wireless Settings In the status area at the top of the screen the Data Rate is shown on the third line It will either indicate Not Connected or display the current transfer rate 3 Choose the Network Type INFRASTRUCTURE or AD HOC ...

Page 124: ...down arrow to navigate through the wireless options Sample Wireless options If you enable WEP security the Encryption and Key fields are enabled 5 If required set up WEP security Press the down arrow to continue In the next screen you can configure the Default Access Point Sample Default Access Point option ...

Page 125: ...r the new value In Infrastructure mode you cannot alter the Channel value 7 Press the down arrow to adjust the Transmit Power settings Sample Transmit Power settings 8 Select the required power value 9 Press the down arrow to complete the wireless NIC settings Sample Wireless NIC settings 10 Press OK to save your settings ...

Page 126: ... configure the wireless protocols before end users can access the wireless network By default all network protocols are enabled You must be logged in as an administrator to set wireless network protocol properties Enabling Disabling the Wireless Card 1 On the Administration tab click the Setup subtab 2 Click the Wireless Network link The Wireless page opens Sample Wireless page 3 In the Device are...

Page 127: ...pens 3 In the TCP IP area click the IP Address Resolution drop down list 4 Select either Static IP or DHCP Note If DHCP is selected the IP Address Subnet Mask and Gateway fields aren t displayed 5 Enter the IP address subnet mask and gateway address if appropriate 6 Enter the address of the Primary DNS Server 7 Enter the address of a Secondary DNS Server 8 Continue with the instructions in Configu...

Page 128: ...alk 5 Enter the AppleTalk Zone string 6 Click Save Configuring the Wireless NIC Settings 1 On the Administration tab click the Setup subtab 2 Click the Wireless Network link The Wireless page opens 3 In the General area enter the controller s SSID 4 Select the Network Type from the drop down list 5 If required check Use WEP Security and Set WEP key The WEP Encryption WEP Key and Authentication fie...

Page 129: ...cess point is working Transfer rate says No connection Verify SSID matches the access point Transfer rate says No connection Verify WEP against the access point There is a connection to the access point and the printer is not visible on the network Verify that the indicated settings on the Intel card are all disabled If it still fails increase the Transmit Power Setting There is a connection to th...

Page 130: ...130 GL 1020 Administrator s Guide PART 2 ESTABLISHING NETWORK PRINT SERVICES ...

Page 131: ...s NetWare 4 x bindery emulation mode NetWare 4 x NDS mode NetWare 5 x and 6 x NDS mode over IPX SPX only NetWare NDPS Printer Agent This chapter provides an overview of how to set up the GL 1020 controller as a Novell Network Printer Print Server or NDPS Printer Agent For more detailed information refer to your Novell documentation ...

Page 132: ...t queues Running the GL 1020 as a Network Printer is not as fast or efficient as running it in Print Server mode Prerequisites Use the NetWare management utility PCONSOLE for NetWare 4 x bindery mode or NWAdmin NetWare 4 x 5 x or 6 x NDS mode to perform the following steps before enabling Novell print services from the copier control panel or TopAccess For more information refer to your Novell Net...

Page 133: ...wser Open TopAccess using the IP address of the GL 1020 controller to be configured Refer to Opening TopAccess on page 71 Note You can find the IP address by using GL DocMon 2 Login as an Administrator 3 Click the Administration tab 4 Click the Setup submenu 5 Click the Print Services link Sample Print Services page 6 From the Service drop down list select Enable 7 From the Operating Mode drop dow...

Page 134: ...tations You must enable the IPX SPX protocol before running the GL 1020 controller in Print Server mode You cannot attach any other printers to a GL 1020 running in Print Server mode This supersedes the 255 printer limit imposed by NetWare Prerequisites Use the NetWare management utility PCONSOLE for NetWare 4 x bindery mode or NWAdmin NetWare 4 x 5 x or 6 x NDS mode to perform the following steps...

Page 135: ...0 controller to be configured Refer to Opening TopAccess on page 71 Note You can find the IP address by using GL DocMon 2 Login as an Administrator 3 Click the Administration tab 4 Click the Setup tab 5 Click the Network link Sample Setup page 6 From the IPX SPX settings group select the Enable protocol option and then select the applicable Frame Type Accept the default Auto to automatically sense...

Page 136: ...me field enter the PSERVER name previously created for the controller 7 In the Context Name field enter the context name for the controller 8 In the Printer Number field enter the printer number assigned to the printer you created 9 Scroll to the bottom of the page then click Save Proceed to Installing Client Software on page 167 NDPS MODE Novell Distributed Print Services NDPS simplifies the proc...

Page 137: ...d User Benefits All printers are discovered automatically allowing users to simply select the appropriate one NDPS automatically downloads the correct printer driver to the user s machine NDPS supports customized print configurations NDPS supports drag and drop printing NDPS supplies real time printer status Overview of TOSHIBA s NDPS Gateway Because the GL 1020 controller is not a NDPS aware prin...

Page 138: ...Ware printer can be discovered in two ways The printer is automatically discovered by the TOSHIBA NDPS Gateway You add it manually to the NDPS Manager which resides on the same NetWare file server as the TOSHIBA NDPS Gateway 2 When an end user attempts to add a NDPS printer the client queries the NDPS Brokers to identify all available NDPS printers 3 The NDPS Broker responds with a list of NDPS Pr...

Page 139: ...Manager can drive several Gateways simultaneously The TOSHIBA NDPS Gateway does not interfere with other manufacturer s Gateways The TOSHIBA NDPS Gateway supports multiple printers one printer can also be split between several Gateways to balance the work load Both NDPS and non NDPS users can share the same printer The TOSHIBA NDPS Gateway supports network configurations that are based on both a s...

Page 140: ... been installed you can configure the GL 1020 as an NDPS object Setting up the GL 1020 as an NDPS Object Considerations and Limitations The GL 1020 should be automatically discovered by the TOSHIBA NDPS Gateway If not manually create a new NDPS Printer Agent See Create a Printer Agent on page 141 Prerequisites 1 Load NWADMN32 EXE on the administrator workstation to launch the NetWare administratio...

Page 141: ...reate a Printer Agent you can associate the drivers by selecting them from the list of drivers managed by the broker Create a Printer Agent 1 Right click anywhere within the Parent Level Tree or Context under which the NDPS Printer Agent is to be installed and then choose Create The New Object dialog box opens New Object dialog box 2 From the Class of New Object list box select the NDPS Printer ob...

Page 142: ...ck OK The Gateway Configuration dialog box opens Gateway Configuration dialog box 6 Select the NDPS Gateway Printing Mechanism LPR on IP Remote Printer on IPX Queue Based NDS Printer Agent 7 Click Next The configuration dialog that appears depends on the printing mechanism you choose A description of the configuration settings for each option follows When you finish configuring the Printer Agent p...

Page 143: ... 1020 controller and then click Finish 2 To confirm your choice click Yes When the update is complete you can proceed to Select Drivers on page 146 Configure the GL 1020 for LPR LPD printing in order to utilize this service Refer to LPR LPD Printing on page 150 Remote Printer on IPX If you select the Remote Printer on IPX option the following dialog box opens Blank Toshiba Remote IPX Printer Confi...

Page 144: ... select a server the remaining fields are populated with the associated data 2 Click the Manual Configuration checkbox to edit the default data Completed Toshiba Remote IPX Printer Configuration dialog box 3 Click Finish 4 To confirm your choice click Yes When the update is complete proceed to Select Drivers on page 146 Configure the GL 1020 as a Network Printer refer to Network Printer Mode on pa...

Page 145: ...arch to automatically locate print server information and choose a device name from the drop down list Once a server is selected the remaining fields are populated with the associated data 2 Click the Manual Configuration checkbox to edit the default data 3 Click Finish 4 To confirm your choice click Yes When the update is complete proceed to Select Drivers on page 146 Configure the GL 1020 as a P...

Page 146: ...then selecting the driver from the list box 4 Select all desired drivers and then click Continue A message box opens listing the selected drivers 5 Click OK if the selections are correct or click Cancel to return to the Select Printer Drivers dialog and modify your selections NDPS Printer Agent setup is complete The new Printer Agent now appears in the list of NDPS objects Removing NDPS Components...

Page 147: ...YS PUBLIC WIN32 TASNAPIN PC2 SYS PUBLIC WIN32 TACFG PD2 SYS PUBLIC WIN32 TOSHIBA INI SYS PUBLIC WIN32 TASNMP DLL SYS PUBLIC WIN32 NLS ENGLISH TARES DLL SYS PUBLIC WIN32 NLS ENGLISH TACF GRES DLL SYS PUBLIC WIN32 NLS ENGLISH SC2_MSG DLL SYS PUBLIC WIN32 NLS ENGLISH HLP25632 DLL SYS PUB LIC WIN32 NLS ENGLISH ROBOEX32 DLL SYS PUBLIC WIN32 NLS ENGLISH SC3_MSG DLL SYS PUBLIC WIN32 NLS ENGLISH TACF GRES...

Page 148: ...soft printing services Peer to Peer LPR LPD IPP This chapter discusses the limitations and issues you should consider as well as the prerequisite steps you must take before enabling Microsoft printing It also provides step by step instructions for using TopAccess to enable Microsoft printing on the GL 1020 controller ...

Page 149: ...e within the network Pick a workgroup name for the device or accept the default name WORKGROUP Configuring Microsoft Peer to Peer Printing 1 Launch your Web browser Open TopAccess using the IP Address of the GL 1020 controller you want to configure Refer to Opening TopAccess on page 71 Note You can find the IP Address by using GL DocMon 2 Login as an Administrator 3 Click the Administration tab 4 ...

Page 150: ...Microsoft TCP IP Printing Services 2 Add an LPR port Configuring Microsoft LPD Printing 1 Launch your Web browser Open TopAccess using the IP address of the GL 1020 controller you want to configure Refer to Opening TopAccess on page 71 Note You can find the IP address by using GL DocMon 2 Login as an Administrator 3 Click the Administration tab 4 Click the Setup submenu 5 Click the Print Services ...

Page 151: ...he device over the Internet IPP printing is available only over TCP IP Configuring Internet Printing Protocol IPP 1 Login as an Administrator 2 Click the Administration tab 3 Click the Setup submenu 4 Click the Print Services link 5 In the IPP Printing area click the Service drop down arrow and select Enable or Disable to enable or disable IPP Print Services 6 Click Save ...

Page 152: ...wing UNIX platforms are supported SPARC platform running Solaris 2 5 x 2 6 or 7 0 PA RISC platform running HP UX 10 20 and 11 0 RS6000 platform running IBM AIX 4 3 x and 4 1 5 Linux platform running Red Hat Linux 6 2 and 7 x SuSE Linux 7 0 and Mandrake Linux 7 1 Additionally this chapter includes brief guidelines for creating deleting and modifying UNIX print queues ...

Page 153: ...d instead AIX supports printing using the qdaemon This can be invoked by the user with the commands lp lpr or qprt In order to use the GL 1020 filter either lp or qprt should be used Supplied Components net_gl1020 This file is a shell script that will be installed in usr lib lp model net_gl1020 It contains all the parsing for the GL 1020 specific commands and it generates all the output code Being...

Page 154: ...be installed in opt toshiba tap bin gl1020add A symbolic link will be installed in the bin directory that will point to the actual location of this file gl1020rm This file is a shell script that is used to remove a GL 1020 printer description This file will be installed in opt toshiba tap bin gl1020rm A symbolic link will be installed in the bin directory that will point to the actual location of ...

Page 155: ...f command for Linux Unix Queue Setup Creating a Print Queue 1 Log on to the root account 2 Enter the following command gl1020add queue name host name or IP address This command creates a print queue using the system s lpadmin command It also creates a configuration file that has the destination IP address or host name Use the configuration file to change print queue parameters The lpadmin command ...

Page 156: ...ue name conf add a line that consists of the parameter and value For example to change the default orientation to Landscape add the following line orient LANDSCAPE PRINTING TO THE GL 1020 IN UNIX LP Command Use the lp command lpstat in Linux to send a file to the GL 1020 controller for printing This command specifies various printer specific options using the o option parameter on the command line...

Page 157: ...rom the copier s control panel or by using TopAccess Installing the TOSHIBA LPD driver file on the client workstation This chapter describes how to set the necessary protocol and services properties on the GL 1020 controller to support Macintosh printing Refer to Installing Macintosh PPD Files on page 172 for instructions on installing and configuring the MAC driver on users workstations ...

Page 158: ...each section is stapled individually Prerequisites Macintosh Operating System version 8 0 8 5 8 6 9 0 or OS X LaserWriter 8 printer driver You can enable Macintosh printing remotely by using TopAccess on the administrator s workstation or locally using the copier s LCD touch screen Configuring AppleTalk Set Protocol 1 Launch your Web browser Open TopAccess using the IP address of the GL 1020 contr...

Page 159: ...e 159 5 Click the Network link Sample Setup page 6 Scroll to the Appletalk section Enable the protocol and enter the Appletalk Zone 7 Click Save Do not close the Properties dialog Continue with the next section Set Print Services ...

Page 160: ...20 controller By default the Printer Name is GL MAC Address where MAC Address is the actual Machine Access Code of the NIC installed in the GL 1020 controller You can change the name to conform to your network naming convention However the name should be unique within your network 4 Click Save Proceed to Installing Client Software on page 167 CONFIGURING LPR LPD PRINTING Considerations and Limitat...

Page 161: ...P address of the GL 1020 controller you want to configure Refer to Opening TopAccess on page 71 Note You can find the IP address by using GL DocMon 2 Login as an Administrator 3 Click the Administration tab 4 Click the Setup submenu 5 Click the Print Services link 6 Scroll down to the LPD Printing section and select Enable from the drop down box 7 Click Save Proceed to Installing Client Software o...

Page 162: ...162 GL 1020 Administrator s Guide ...

Page 163: ...dd the needed folders to complete the English lproj path structure The English lproj folder is located in the Library folder where OS X is installed Sample English lproj folder created during Macintosh OS X update Note For Classic mode support you must have OS 9 1 installed on your Macintosh Restart your system in Classic mode then refer to the manual section MAC PPD ...

Page 164: ...er Sample English lproj folder with TOSHIBA GL 1020 PPD file 3 Use the Printer List in the OS X Print Center to complete the printer setup The GL 1020 attaches either using AppleTalk or using LPD printing Continue with the appropriate section For details see AppleTalk Printing next section LPD Printing on page 165 ...

Page 165: ...h AppleTalk option and zone selected 3 Select the GL 1020 device 4 Click Add Once you add the controller it will be available for use in OS X Sample Printer List with GL 1020 device added LPD Printing 1 Select LPR Printers using IP 2 Enter the IP Address of the controller 3 Deselect Use Default Queue on Server 4 Enter dssc for the Queue Name ...

Page 166: ...Model 6 Click Add from the Printer List of Print Center Sample Printer List with TOSHIBA GL 1020 Printer Model selected Once the LPR setup is complete the dssc TOSHIBA device will be available for use Sample Printer List indicating the GL 1020 dssc device is available ...

Page 167: ...enabling network printing is to install the client software and drivers on client workstations Because end users typically perform these steps this chapter provides only a brief overview of these procedures For detailed instructions please refer to the GL 1020 Operator s Guide Basic ...

Page 168: ...queue including controller resident jobs but can only delete their own jobs Prerequisites Make sure that the client workstation meets the following minimum requirements Windows 98 Novell Client v3 1 and Client Service Pack 1 are required to run IPX based SNMP access and Novell printing The Microsoft Client for NetWare may be used instead of the Novell Client except for NDPS printers Windows Me Nov...

Page 169: ... TOSHIBA software installed the setup program detects it and opens the Client Setup Maintenance Program Click Remove to delete all previously installed components The Windows Add Remove Programs option accessible from the Windows Control Panel also deletes the old software Close all Windows applications before installing the new software If an old version of TOSHIBA client software is installed ri...

Page 170: ...he printer port after installing the printer drivers Uninstalling Client Software 1 If open close the GL DocMon application 2 Insert the TOSHIBA e STUDIO GL 1020 Client CD ROM into the CD ROM drive If Auto Run is enabled the InstallShield Setup Wizard starts automatically Otherwise choose Run from the Start Menu and then locate the Setup exe file on the CD ROM Click OK to launch the setup program ...

Page 171: ...atically downloaded For details on setting up NDPS printing refer to Setting Up Novell Printing on page 131 Caution This method may install outdated drivers if the controller has not been updated with the most recent driver software For instructions refer to Download Drivers from the GL 1020 in the GL 1020 Operator s Guide Basic Install Drivers from Disk or Network Location Use the Add Printer Wiz...

Page 172: ...h the standard Macintosh LaserWriter 8 printer driver version 8 6 5 or higher The Macintosh PPD file is compressed in the StuffIt format if the version of the software is prior to 1 3 Copy the file to the System Folder Extensions Printer Descriptions folder The StuffIt program must be installed on the workstation to decompress the PPD file The GL 1020 supports both LPR and AppleTalk printing from ...

Page 173: ...extract the Macintosh PPD file you must have the Stuffit utility on the client system 4 Select and drag the TOSHIBA_GL 1020 file to the Printer Descriptions folder 5 Enable Macintosh LPR printing or Macintosh Appletalk printing Both methods are described in detail in the GL 1020 Operator s Guide Basic ...

Page 174: ...174 GL 1020 Administrator s Guide PART 3 MANAGING THE SYSTEM ...

Page 175: ...de 175 10MANAGING OPERATIONS This chapter explains how to create department codes and enforce their use how to view reset and export department counters and how to filter sort export and delete entries in the job and message logs ...

Page 176: ...le administrators can manage all jobs Viewing Print Jobs To view the jobs in the various queues 1 Click the Print or Scan Jobs tab All Jobs is the default page Sample Print Jobs page The Print Jobs page displays links to these job types Private Jobs Proof Jobs Scheduled Jobs TopAccessComposer Jobs Invalid Jobs submitted with an invalid department code ...

Page 177: ... which lists completed scan jobs Scan Message Log which lists system messages related to the scan function 2 To update the information on the page click Refresh in the right corner 3 To sort the results click a heading The page refreshes and a small triangle on the column heading indicates the sort sequence The direction of the triangle indicates ascending or descending order The default sort orde...

Page 178: ...st copy of a proof print job you can change the remaining copy count on the Proof Jobs page The Copies column displays the number of copies for each proof job 1 Click the Print Jobs tab The Current Jobs page opens 2 Select the Proof page The page displays details for proof print jobs 3 Scroll down the list to locate the job 4 Check the box next to the job whose count you are changing To select all...

Page 179: ...n the header Clicking this button again clears all the check marks 5 Click Release to print the selected job s After you release the job monitor its status using the Current jobs list Print Job Administration It is a good idea to perform regular maintenance tasks such as resetting the counter backing up and restoring the address book and scan templates or deleting files stored on the controller Fo...

Page 180: ...led the department code enforcement option is grayed out When enabled this option requires all users to enter a valid department code to print to the controller Note There is no enforcement of department codes in Unix filters Macintosh PPD files or raw print jobs Enabling Department Codes You enable or disable the department code feature from the copier s control panel You cannot enable the featur...

Page 181: ...r department code 4 Click Enter 5 Click New The Add new department code window appears 6 Enter the new department code and the new department name Note The system supports a maximum of 150 department codes 7 Click OK Displaying Print and Copy Totals Regardless of whether the department code feature is enabled you can click the Counters tab to display print and copy totals Department Code Functiona...

Page 182: ...ed In Top Access the Enforce Department Codes option is available Valid Department Codes If the department code is valid the system increments the appropriate department counter If you enter a valid department code other than the master department code TopAccess displays the counter totals for the department You cannot change any counters If you enter the master department code TopAccess displays ...

Page 183: ...opier s LCD touch screen Press it to see the list of all jobs with invalid department codes The controller processes Macintosh Unix and raw print jobs that lack a valid department code as IDC jobs TopAccess adds a submenu for IDC jobs called Invalid to the Print Jobs tab Releasing IDC Jobs To release for processing jobs held in the IDC queues enter a valid department code or the master department ...

Page 184: ...the statistics and manage department counters All users can view the statistics maintained by the controller If you use department codes end users can also reset department counters and save department statistics in a format that can be used for reporting Only administrators can reset the scan counters Viewing Job Statistics The Counters page shows job statistics by department and for all departme...

Page 185: ...ent code again RESETTING DEPARTMENT AND JOB COUNTERS To reset the counters for a department or type of job 1 Click the Counters tab 2 Click the Copy Print submenu to reset the copy or print counters or the Scan submenu to reset the scan counters 3 Type the master department code and click Enter 4 Select a department 5 Click Reset Counter The Reset Department Counter window opens 6 Click OK Exporti...

Page 186: ...name hyperlink and select Save Target As Internet Explorer or Save Link As Netscape Navigator from the drop down menu Resetting Scan Counters You must be logged in as an administrator to reset scan counts Note You cannot reset the total scan counter 1 Click the Counters tab 2 Click the Scan submenu TopAccess displays the scan counters for each template group 3 To reset the scan counter of a templa...

Page 187: ...s depending on which options are installed Viewing a Log 1 On the Administration tab click the Logs subtab TopAccess displays the Print Jobs log Sample Print Jobs log This page displays all the jobs in the print queue You set the total number of items displayed on the Preferences tab The Log Total Number indicates the number of items in the log file 2 To view scan or message logs click the appropr...

Page 188: ...nditions that do not require immediate attention but may affect normal operation such as out of paper or low toner To sort the results click a heading The page refreshes and a small triangle on the column heading indicates the sort sequence The direction of the triangle indicates ascending or descending order The default sort order is ascending For example on a message log clicking Time displays m...

Page 189: ...e export 5 Click OK to export the data in CSV format The Download screen opens with the exported file information 6 Click the File Name link to download the file Note If you experience any problems use the filename link to download the exported file Right click the filename link and select Save Target As Internet Explorer or Save Link As Netscape Navigator from the drop down menu ...

Page 190: ...e administrator you can set up one additional tabbed paper style The name you enter appears in the manufacturer s list 1 As an administrator click the Administration tab and select the Device subtab 2 Click the Printer sub menu and scroll down to the bottom of the page Device tab page 3 Click Custom Tab TopAccess displays the Custom Tab Settings dialog box ...

Page 191: ...abs page 4 Enter a name for the tabbed paper in the Tab Paper Name box 5 Select the paper size number of tabs per bank 1 100 margin and other measurements You can change the unit of measure from inches to millimeters and vice versa 6 Click Save ...

Page 192: ...OOK This chapter provides procedures for adding and modifying recipient details and for organizing the recipients into address book groups It also covers sorting the address book contents searching the address book and importing and exporting address book data ...

Page 193: ...ss Book Contacts List page opens 2 Click New or check the box to select the contact to edit and click Edit The Contact Properties page opens 3 Type in or edit the last and first names Each may be no more than 32 characters 4 Type in or edit the email address which is limited to 90 characters 5 To add the contact to a group click the group s in the group display If a group is not selected the conta...

Page 194: ... the check box for the contact to delete 4 Click Delete 5 Click OK to delete the contact or Cancel to retain the contact or group Sorting the Address Book 1 On the Administration tab click the Address Book submenu 2 Click the table heading by which to sort Group Name First Name Last Name or Email Address The page refreshes and an up or down arrow appears indicating that the column is sorted in asc...

Page 195: ...er options available in the TopAccess import function You can export address information for use in another TopAccess address book or other address book program The exported file should be created using a delimiter that the target address book or program can import 1 On the Administration tab click the Address Book submenu 2 To import click the Import link To export click the Export link 3 When im...

Page 196: ...P Address and Port Number Alternately you can enter a Search Base select a Search Timeout and enter a Maximum Number of Results 5 Click OK USING THE ADDRESS BOOK WITH SCAN TEMPLATES When you configure scan agent templates the recipients can be chosen from existing contacts in the address book or created as new recipients Accessing the Address Book 1 From the Template Properties Agent Settings page...

Page 197: ... 197 To create new recipients for templates see Creating New Recipients for Templates on page 198 Choosing Recipients from the Address Book 1 Scroll down the page and click Address Book The Address Book page opens Sample address book page 2 Select a group list to display the members of that list All User displays all users in the address book No Group User displays only users who do not belong to ...

Page 198: ...ee to the recipients list Creating New Recipients for Templates 1 Scroll down the page or click the link to recipient list in the To column 2 Click New The Add Address dialog box opens Sample Add Address dialog box 3 Type in the last name first name and required email address 4 Click OK TopAccess adds the recipient to the distribution list 5 Repeat these steps until you complete your recipient lis...

Page 199: ...apter explains how to set up and maintain public templates and how to manage scan jobs For information on creating and modifying private templates and on scanning and retrieving data refer to the Scan Operator s Guide which is in pdf format on the Scanner Client CD ROM ...

Page 200: ... be specified as public or private As an administrator you create public templates which are held in a public template group that is available to everyone who has network access End users can create private templates and organize them in private template groups Alternatively you can create private groups and templates on behalf of end users To create public templates first log on as an administrat...

Page 201: ... templates configured for particular users or departments and assign passwords to them Creating Public Templates You use the Templates page to set up and modify scan templates You must be logged in as an administrator to create edit or delete templates in the public template group Sample Templates page Administrator For more detail on the individual fields and options see New Template Page on page...

Page 202: ... for details 5 Click the Send To drop down arrow and select a scan transfer agent 6 View and modify the settings for the scan transfer agent See Agent Settings on page 212 for details 7 Click OK Editing Public Templates 1 On the Scan tab click the Templates submenu 2 If necessary open the Group list box and select the public group 3 Select the template you want to modify 4 Click Edit 5 If the temp...

Page 203: ...Setting or Changing Passwords for Public Templates You can set a template password on the New Template page when you create the template To change the template password use the Edit procedure See Editing Public Templates on page 202 Deleting Public Templates You can delete multiple templates in one operation provided they aren t password protected don t have a padlock icon The Delete button on the...

Page 204: ...ed Editing Public Group Information You can modify the definition of the public group For example you could change its name from the default which is Public Scan 1 On the Scan tab click the Templates submenu 2 Click the Template Groups link 3 Select the public group and click Edit 4 Change the Group Name Owner Email Address or Password as desired 5 Click OK to apply your changes Creating Private G...

Page 205: ...an jobs Viewing Current Scan Jobs The Scan Jobs page displays the list of current scan jobs and provides links to the scan jobs log and scan message log The Current Jobs list displays the group template agent status number of pages and start time for each scan job 1 Click the Scan tab 2 If necessary click Scan Jobs to open the Current Jobs page TopAccess Current Scan Jobs page 3 To sort the curren...

Page 206: ...Message Log 2 To sort the list of messages in a particular order click the appropriate table heading 3 Scroll down the list to locate the messages Deleting Scan Jobs You can cancel any job that is in the Current Jobs queue by deleting it 1 On the Scan Jobs page check the box next to the scan job that you wish to delete or click the Check All heading to select all jobs 2 Click Delete 3 Click OK to ...

Page 207: ...GL 1020 Administrator s Guide 207 For backing up restoring and deleting files refer to Maintenance Functions on page 219 ...

Page 208: ... folders set up in the controller are Data Processing Folder for current jobs data Shared File Folder for Send to File data TWAIN data folder for Send to TWAIN data 3 To delete files in a specified folder check the box adjacent the folder s name To delete all the file folders click the Check all heading Then click the Delete button Warning When you select the Data Processing folder containing the ...

Page 209: ...emplates Editing existing templates Deleting templates Templates Table This table has five columns Checkmark check the boxes in this column to select templates Padlock a padlock icon in this column means the template is password protected If you try to edit or delete the template a Password popup appears Icon shows the icon displayed for each template on the copier s control panel Template Name di...

Page 210: ...d template s a confirmation message appears New Template Page This page opens when you click New on the Templates list page It has three main parts Entering template identification details and optionally setting a password Selecting the scan settings Selecting the transfer agent settings The first two parts are the same for all templates The third part varies according to the scan transfer agent y...

Page 211: ... Rotate 180 Document Type choose from Text default Text Photo or Photo Resolution choose from 150 dpi 200 dpi default 300 dpi 400 dpi or 600 dpi Note When scanning to TopAccessComposer select only 600 dpi When scanning to Internet Fax select only 200 dpi Exposure choose Auto default or select a specific level if necessary Original Size Choose Auto default for original documents that have the same ...

Page 212: ...me of the TWAIN document consisting of the template name and a 3 digit number Folder Location displays the path name of the TWAIN folder consisting of group number group name You cannot change these Send to File This transfer agent stores scanned files on the controller or on a file server Location click the down arrow and select a location for the scanned file from the list box Choices are Contro...

Page 213: ...n the Addresses popup and select recipients Alternatively for one recipient you may prefer to type the email address in the text box Subject enter the topic of the fax one line Body Text enter any covering message up to 1 KB Attachment File Format TIFF S Message Fragmentation click the down arrow and choose from None default 256 KB 512 KB 1024 KB 2048 KB Send to TopAccessComposer This transfer age...

Page 214: ...erver Port enter the port number for the FTP transfer default 21 User Name enter the user name of the FTP account on the server up to 15 characters Password enter the password for the FTP account on the server up to 10 characters Retry when FTP transfer fails optionally check this box to enable the Retry Count and Retry Interval fields Retry Count open the list box and choose the number of retries...

Page 215: ... Group button TEMPLATE GROUPS PAGES You use these pages to create edit and delete template groups To access these pages 1 On the Scan tab click the Templates submenu By default the main Templates page opens 2 Click the Template Groups link Template Groups Page The Template Groups page lists all existing template groups and provides controls for Going to the Templates pages Creating new template gr...

Page 216: ...mplate groups in the table You can delete multiple groups provided they aren t password protected Groups with passwords must be deleted one at a time When you click this button to delete the selected group s a confirmation message appears New Template Group This dialog appears as a page if you click New on the Template Groups page or as a popup window if you click New Group on the New Template pag...

Page 217: ...GL 1020 Administrator s Guide 217 ...

Page 218: ...TAINING THE SYSTEM This chapter details procedures for maintaining the e STUDIO550 810 Electronic Document Processing System It covers backing up and restoring files deleting files stored on the controller and updating the controller software ...

Page 219: ...r Note Depending on the amount of information stored the process of creating a backup file may take several minutes 1 On the Administration tab click the Maintenance submenu 2 Click the Backup link Sample Backup page 3 Click Create New File If you previously created a backup file TopAccess displays An old backup file exists in the controller Do you want to replace it 4 Click OK to delete the previ...

Page 220: ...e Save As dialog box select the file location and click Save Restoring Files Use the Restore feature to recover a backup of your address book templates or mailboxes from your client PC 1 On the Administration tab click the Maintenance submenu 2 Click the Restore link 3 Type the name s of the previously saved file s or click Browse to locate the file s 4 Click Upload to restore the file s The Resto...

Page 221: ...still being processed You might take this drastic action to free disk space on the controller s hard disk Deleting routed files requires that the controller be rebooted This procedure may take several minutes 1 On the Administration tab click the Maintenance submenu 2 Click the Delete Files link to open the Delete Files page The file folders set up in the controller are Processing Data for current...

Page 222: ...hich contains current job data TopAccess automatically deletes the jobs and message logs TopAccess displays Are you sure to delete these data This will reboot the controller 5 Click OK to proceed or Cancel to end the procedure TopAccess displays the Reboot page and the controller reboots ...

Page 223: ...GL 1020 Administrator s Guide 223 PART 4 TROUBLESHOOTING NETWORK PRINTING ...

Page 224: ...rors do occur and sometimes it can be difficult to determine their source Variations between network configurations and user setup further complicate the troubleshooting process The purpose of this chapter is to help you locate the origin of an error if it is not immediately apparent and then direct you to subsequent chapters for instructions on resolving it Checklists provided in this chapter hel...

Page 225: ... IP addresses between devices Using the default configuration settings also assures an easier implementation However you may be required to customize the settings to accommodate your particular network environment Some common network configuration options are shown below with the steps required to configure a GL 1020 controller in each If you perform all the steps in the applicable checklist and s...

Page 226: ...tings on page 44 2 Is Microsoft Printing enabled Is the Microsoft Computer Name Device Name unique and the Workgroup name valid and correctly entered Next Step Peer to Peer Printing on page 149 3 If you are using LPR LPD printing is the IP Address of the GL 1020 correct Next Step LPR LPD Printing on page 150 4 If you are setting up IPP printing are the port configuration and URL correct Next Step ...

Page 227: ... successfully set up NDPS printing Next Step NDPS Mode on page 136 4 Did you configure the controller for Novell print services using the copier s control panel or TopAccess Next Step Configuring Network Printing on page 133 Print Server Setup on page 135 or Setting up the GL 1020 as an NDPS Object on page 140 5 Was the GL 1020 printer driver correctly installed Next Step GL 1020 Operator s Guide ...

Page 228: ...ccess for the GL 1020 to enable other users to print from the Bourne shell Refer to your Unix documentation for more information 5 Can you ping the GL 1020 controller from your workstation Next Step Try remote ping from another server If you can reach the GL 1020 from that server check for conflicts between the GL 1020 and your current network segment 6 Is the LP Daemon functioning Next Step Reloa...

Page 229: ...ed on the GL 1020 controller Next Step Configuring AppleTalk on page 158 2 Is TCP IP set up on the GL 1020 controller Next Step Configuring TCP IP Protocol Settings on page 44 3 Is the GL 1020 controller available in the Chooser when you click on the LaserWriter 8 printer icon Next Step Make sure the AppleTalk zone is supported by the Macintosh client 4 Can you access any other network device from...

Page 230: ...020 controller support the same protocol as the network Next Step Modifying Controller Settings from the Control Panel on page 38 3 Change the protocol settings from the copier s control panel if necessary and reboot the GL 1020 for the changes to take effect Repeat step 2 Was the device discovered End Next Step Modifying Controller Settings from the Control Panel on page 38 Unreachable network se...

Page 231: ...he problem persists after you have followed all of the steps contact your TOSHIBA authorized dealer for further assistance 7 Check the startup page Is the MAC address part of the device name Next Step Contact your TOSHIBA authorized dealer for support 8 Check link activities on the port being used by the GL 1020 controller and the integrity of the network cable hub or switch that connects the GL 1...

Page 232: ...t physically power down the controller Once the controller comes back online check the startup page that prints out Are the TCP IP settings correct Next Step The settings are not binding which could indicate a NIC installation issue Contact your TOSHIBA authorized dealer for support 4 Try to ping the GL 1020 again Did the GL 1020 respond to the ping End Next Step Different and unreachable network ...

Page 233: ...ntact your TOSHIBA authorized dealer for further assistance NIC or hardware failure 7 If you have customized the device name you can check if the NIC is functional by restoring the controller s default settings from the copier s control panel When the controller automatically reboots and a startup page prints does the device name include the NIC s MAC address Next Step The NIC is faulty or imprope...

Page 234: ...he GL 1020 3 Press PRINTER NETWORK on the copier s LCD touch screen Does the Print main menu display Next Step Starting Controller Please Wait or Shut down in Progress Please Wait Message Appears on page 239 Network Error The GL 1020 is not properly configured for the network 4 Can you print jobs from other client workstations Next Step Cannot Print To GL 1020 Device on page 258 NOTE At this point...

Page 235: ...tact your TOSHIBA authorized dealer for further assistance The client is not communicating with the GL 1020 6 Open GL DocMon and note the taskbar connection icon and status bar message Is the controller responding Next Step GL DocMon Status The GL 1020 is not responding on page 267 The GL 1020 was unable to process the job request 7 Try resubmitting the job Does the printer status read Document ha...

Page 236: ...Job properties are not set correctly 3 Does the job appear in a different print management utility such as Print Manager Next Step Printer Driver General Errors on page 274 Network Error Jobs are stuck in a Novell print queue 4 Are you using a Novell queue based printing mode Next Step Go to Step 7 Setting Up Novell Printing on page 131 5 Can you see the job using either the PCONSOLE or NWAdmin ut...

Page 237: ...Feeder LCF Corrupt or outdated controller software or copier firmware Interrupted or terminated communication between the copier and the controller Note Resolving copier operation problems falls outside the scope of this guide but this chapter will assist you to interpret error messages and then identify the source of the problem If you determine it is related to copier operation refer to your TOS...

Page 238: ...238 GL 1020 Administrator s Guide LCD Touch Screen refer to the TOSHIBA Toshiba Operator s Manual for Copying Functions or the LCD online Help ...

Page 239: ...act your TOSHIBA authorized dealer for further assistance Troubleshooting Checklist Starting Controller Please Wait or Shut down in Progress Please Wait Message Appears Problem Description The first response many users have to seeing this error message displayed on the copier s LCD touch screen is to restart the controller However doing so can corrupt the GL 1020 controller s software or its hard ...

Page 240: ...ain which can cause network connection errors Corrective Action There are two ways to detect a newly installed NIC Starting Controller Please Wait Possible Cause Check Yes No For Instructions Go To Unsynchronized communication between the GL 1020 and the copier 1 Reboot the controller Please be patient It can take several minutes for the controller and copier to fully initialize and commence commu...

Page 241: ...ncorrectly set driver properties However if you cannot output print jobs from any workstation the cause is probably a hardware error or copier malfunction Note Refer to General Software Error Conditions on page 262 for more information on resolving output errors caused by incorrect software settings The following checklist helps you identify the source of the error and directs to you where you can...

Page 242: ...Paper Jam Paper Jam icon Copier Does Not Output Print Jobs Possible Cause Check Yes No For Instructions Go To Client workstation improperly configured 1 Is printing prohibited from all connected client workstations Next Step Troubleshooting Overview on page 224 Network settings improperly configured 2 Is the job visible from TopAccess or other print monitoring utility such as PCONSOLE or Print Man...

Page 243: ...phic illustrates the possible locations Open Door Door Open icon The Open Door error icon varies depending on which copier door is open Open Cassette Cassette Open icon The Open Cassette error icon depicts which cassette is open upper middle or lower You must close the specified cassette to resume printing and copying functions ...

Page 244: ... resume printing and copying functions The toner bag is full Replace the bag to resume printing and copying functions Out of Paper Paper Out icon The Out of Paper error icon depicts which cassette is empty upper middle or lower A paper out condition does not necessarily terminate a print or copy job If Auto select options are configured printing and copying may continue by drawing paper from a dif...

Page 245: ...dicates that a call for service is needed Contact your TOSHIBA authorized dealer for support Service Call icon ERROR MESSAGES TopAccess Logged Error Messages Messages Log The following messages may appear in the TopAccess messages log Message Log Error Messages LCD Message TopAccess Message Corrective Action Add paper Close large capacity feeder LCF Close the large capacity feeder LCF ...

Page 246: ... this size Cannot staple this size Do not choose staple for this size of paper CHECK PAPER IN LARGE CAPACITY FEEDER Check paper in large capacity feeder Reset the large capacity feeder LCF Close ADU cover Close ADU cover Close the ADU cover Close bypass cover Close the bypass cover Close exit cover Close the exit cover Close finisher door Close finisher door Close the door of the finishing unit Cl...

Page 247: ...e information Missfeed in copier Press HELP Missfeed in copier Clear the missfeed Press the copier s HELP button for more information Missfeed in Inserter Press HELP Clear the missfeed in the inserter Press the copier s HELP button for more information Paper misfeed in bypass Paper misfeed in bypass Clear the missfeed in the bypass tray Please Dispose of Hole Punch Dust Dispose of hole punch dust ...

Page 248: ... for support USE GENUINE TOSHIBA TONER Use genuine TOSHIBA Toner Check and adjust the toner bottle WAIT Wait Self maintenance Please wait Self maintenance in progress Wait adding toner Wait Adding toner Wait Adding toner Jobs Log Status Messages Message Cause Corrective Action Canceled Job was cancelled by the administrator or the end user Resubmit the job Completed Job printed successfully No act...

Page 249: ...le Paper Not Loaded A4 Out of paper Load Paper A4 according to the instructions on the copier s control panel LCD Unserviceable Paper Not Loaded A5 Out of paper Load Paper A5 according to the instructions on the copier s control panel LCD Unserviceable Paper Not Loaded A6 Out of paper Load Paper A6 according to the instructions on the copier s control panel LCD Unserviceable Paper Not Loaded B4 Ou...

Page 250: ...nserviceable Paper Not Loaded LETTER Out of paper Load Paper LETTER according to the instructions on the copier s control panel LCD Unserviceable Paper Not Loaded STATEMENT Out of paper Load Paper STATEMENT according to the instructions on the copier s control panel LCD Unserviceable Paper Not Loaded UNIVERSAL Out of paper Load Paper UNIVERSAL according to the instructions on the copier s control ...

Page 251: ...ter the correct group number and or password Job Overflow Finish ADF scan The amount of data has reached the maximum Reduce the amount of data by reducing the number of pages changing the resolution or changing the document type to Text or Text Photo Any data scanned before this error occurred was stored To retrieve the stored data press Finish Job Overflow To continue repeat the operation The amo...

Page 252: ...Scanner Memory full Job is cancelled Scanner memory is full and your request has not been accepted Use TopAccess to confirm the job is in process When all jobs have been completed delete them from the queue If the error persists restart the controller If this does not resolve the error contact your TOSHIBA authorized dealer for support Select either Public or Private Scan Private scan may require ...

Page 253: ...Off CD Problem Description During an OS update from CD ROM the OS Update Version screen fails to appear or the LCD touch screen displays the Starting Controller Please Wait or Shut down in Progress Please Wait message for over ten minutes This could indicate that the CD ROM itself is damaged or incorrectly inserted Other problems are more serious and may require contacting your TOSHIBA authorized ...

Page 254: ...m 3 After completing the OS update retry the controller software update Refer to the field service guide for instructions INDETERMINATE UNEXPECTED BEHAVIOR Problem Description If the copier behaves in a way that is unexpected and cannot be explained or resolved the copier firmware FROM may conflict with or does not support the currently installed version of the GL 1020 software Anything from featu...

Page 255: ...have ruled out both faulty or malfunctioning hardware and incorrectly installed or configured software as the cause the problem is most likely to be network related This chapter describes the most common network configuration problems and provides steps to resolving them If the problem persists after you have followed all of the steps contact TOSHIBA s authorized dealer for further assistance ...

Page 256: ...he steps contact TOSHIBA s authorized dealer for further assistance Troubleshooting Checklist Cannot Find GL 1020 Possible Cause Check Yes No For Instructions Go To Controller is initializing and is not online yet 1 Did a startup page print out If not wait until the controller comes online Examine the protocol settings that print out on the startup page Are they correct Next Step Modifying Protoco...

Page 257: ...L 1020 controller Next Step Check the network settings on the client workstation to make sure they are compatible with the controller protocol settings Faulty or missing NIC or network cable 5 Check link LED activity on the hub and or NIC of the GL 1020 and the client machine Do the hardware components appear to be functioning properly Next Step Contact your TOSHIBA authorized dealer for support P...

Page 258: ...assistance Troubleshooting Checklist User s network protocol is out of range 7 If the network environment is using complex subnet or supernet structures is the IP address used by the GL 1020 within the network structures range of valid addresses End Please contact your local Network Support Specialist for further assistance Cannot Print to GL 1020 Possible Cause Check Yes No For Instructions Go To...

Page 259: ...age 131 Jobs trapped in Novell print queue 5 If you set up Novell print services can you see the print job using PCONSOLE or NWAdmin Next Step Refer to your Novell PCONSOLE or NWAdmin user documentation for help with using these utilities Different or unreachable network segment 6 Have you checked the GL 1020 s gateway and subnet settings to make sure the GL 1020 is part of the same network Gatewa...

Page 260: ... device settings from the copier s control panel Refer to Modifying Protocol Settings using the Control Panel on page 42 Use the embedded web based administration utility TopAccess to view current network settings Refer to the TopAccess Help for instructions ...

Page 261: ...relating to jobs that are printed in unexpected or unintended ways are classified as output errors and are covered in the next chapter This chapter describes the most frequent client errors and provides steps to resolve the condition If the problem persists after you have followed all of the steps make sure to note the name of the application or driver you were using what you were trying to do and...

Page 262: ...2 Restart the computer 3 If the problem persists contact your TOSHIBA authorized dealer for support Have the following information available when you call Operating system type and version Software in use at the time of the failure The specific action you performed when the failure occurred for example deleting a job changing Print Properties and such The exact wording of the error message Invalid...

Page 263: ...ss an invalid physical memory address Corrective Action 1 Exit the application 2 Restart the application 3 If the condition persists uninstall and reinstall the software from the distribution CD Open dll File Error Message Problem Description When you are trying to install client software an error message indicates that you are trying to install a dll that another program has already opened Correc...

Page 264: ...264 GL 1020 Administrator s Guide Corrective Action Restore the software from a reliable backup source or from the original distribution CD ROM ...

Page 265: ...ve Action Sometimes when you make changes to controller settings from TopAccess you may have to reboot the controller for the changes to take effect When you change copier attributes you must turn the copier off and back on again for the changes to take effect Jobs Log Status Unserviceable Problem Description Unless there is a hardware error a job is considered unserviceable if the controller does...

Page 266: ...tosh and Unix filters to print to the TOSHIBA controller For instructions on installing TOSHIBA client software refer to the GL 1020 Operator s Guide Basic 2 Make sure that the driver s network port is mapped to the correct controller For more details refer to the GL 1020 Operator s Guide Basic ...

Page 267: ...020 is currently rebooting The SNMP agent on the GL 1020 is not functioning properly or has stopped functioning Corrective Action 1 Wait for a couple of minutes Most of the time the connection is reestablished automatically 2 If the broken connection condition persists exit and restart GL DocMon 3 If upon restarting GL DocMon you receive a message that the address cannot be resolved manually disco...

Page 268: ...from the front panel of the copier How to Reboot the GL 1020 It is sometimes necessary to reboot the controller before new settings can take effect At other times you may need to reboot the controller to synchronize communication with the copier again If possible avoid rebooting the controller by physically resetting it The preferred way to reboot is as follows 1 Press PRINTER NETWORK 2 Press the ...

Page 269: ...d printing functions Rebooting procedure if all else fails If you can t reboot the preferred way do the following 1 Press PRINTER NETWORK holding down the button for at least 10 seconds 2 Press START The controller reboots Warning Do NOT reboot the controller unless absolutely necessary Any job currently being processed will be lost during the rebooting process Cannot View Job in GL DocMon Print Q...

Page 270: ...error messages For instance a prompt to load paper holds up subsequent jobs in the queue In a Peer to Peer environment the job may be queued on the Microsoft Windows operating system print spooler and consequently not available in Current Jobs or the Jobs Log If you do not see any error messages and the printer seems to be working fine resubmit the job The job may be in the Novell print queue and ...

Page 271: ...e GL 1020 For instructions on installing TOSHIBA client software refer to Installing Client Software on page 167 2 Make sure that the driver s network port is mapped to the correct GL 1020 printer For more details refer to the GL 1020 Operator s Guide Basic Printer has a paper jam The copier bitmap image displayed on the copier s control panel and in TopAccess indicates the location of the paper j...

Page 272: ...tomatically resumes when you shut the door Printer requires attention An error has occurred on the copier Go to the copier s control panel to see what type of error has occurred For more details on resolving the error refer to the Toshiba Operator s Manual for Copying Functions or consult your network administrator ...

Page 273: ...rom the Add Printer list Corrective Action 1 Cancel the Add Printer Wizard 2 Double click Add Printer from the Printers folder but when prompted to locate the driver click Have Disk 3 Select Use Existing Driver to add another copy of an existing driver or browse to the subdirectory that contains the appropriate inf file File DRV on Client CD Count Not Be Found Problem Description When adding a new...

Page 274: ...ve completed before deleting a port If there are still problems exit all applications and try again Check each driver to see if another driver is using the same port If so first change the driver s port setting and delete the port Problem with the Current Printer Setup Problem Description The driver was not set up properly possibly because the installation procedure did not complete Corrective Act...

Page 275: ...ns Not Processed by GL 1020 Problem Description All print options are sent to the GL 1020 at the start of the print job If the print file already contains print commands they override the command line options you set For example if the print file specifies the Letter media and you specify the A4 media option with the lp command the document is output on letter size paper provided of course that al...

Page 276: ...rivate Print job using a new DIN Encourage the user to write down the DIN so they can enter it to retrieve their job from the copier s control panel Retrieval of Printer Configuration Failed Problem Description When accessing the printer properties the system displayed Retrieval of printer configuration failed Corrective Action The printer driver cannot communicate with the controller Verify that ...

Page 277: ... s machine name directly in Machine Name Cannot Access TWAIN Folder Problem Description Cannot access the GL 1020 GL_TWAIN folder from Windows Explorer Corrective Action This network folder contains Scan to TWAIN documents and can be accessed only using the GL TWAIN Driver TWAIN Driver Dialog Does Not Appear Problem Description Initiated the TWAIN image acquisition mode from an application but the...

Page 278: ...on Cannot acquire a multipage document from an application Corrective Action Some applications do not support multipage scan from TWAIN I F or need to be configured to acquire multipage documents See the Readme file on the Scanner Client CD ROM Cannot Open a Password Protected Folder or Document Problem Description A folder or document is password protected and you don t know which password to app...

Page 279: ...GL 1020 Administrator s Guide 279 ...

Page 280: ...or erroneous driver settings or hardware limitations This chapter describes several common output errors and includes the likely cause It also suggests ways to resolve or work around the limitation to achieve the desired output effects If the problem you are experiencing is not discussed in this chapter or continues to persist after following the suggested steps contact TOSHIBA authorized dealer f...

Page 281: ...terminated jobs are listed along with the job status If the status is Deleted or Unserviceable the job could not be printed For more information refer to Jobs Log on page 248 3 Make sure the user is submitting the job to the right printer by checking the device UNC displayed in the status bar in TopAccess against the device name displayed on the copier s LCD touch screen Refer to Naming the Device...

Page 282: ... this option is not enabled nothing prints and the job disappears from the Current Jobs queue Corrective Action If you do not want error messages printed disable the Print PostScript Error Information option from the PostScript tabbed property sheet However if an error does occur preventing the job from printing the end user will find that the job did not print but will not know the reason why STA...

Page 283: ...If the application maintains the copy count in its print dialog box the application count overrides any copy count you set using TOSHIBA driver properties This happens when print settings notably copy count paper size and collation are implemented in both the driver and the application and the driver settings conflict with application settings This condition causes a myriad of erratic and unexpect...

Page 284: ...file is the same as the resolution set for the documents on which it will be printed Refer to the GL 1020 Operator s Guide Basic for instructions on creating and using Image Overlays Cannot Import Image Overlay Problem Description If you previously created an Image Overlay file but cannot access it using the printer driver s Import Overlay dialog you may be trying to import a PCL overlay into the ...

Page 285: ...ument each time DUPLEX ERRORS Printing on Wrong Side of Letterhead Problem Description When duplex printing on preprinted paper such as letterhead the document is printed on the wrong side of the paper Corrective Action Printing on preprinted paper requires positioning the paper correctly in the cassette Correct paper position differs for duplex double sided versus simplex single sided printing It...

Page 286: ...s in the driver s Printer Settings dialog box only available if Novell printing services are used a banner page will not print 3 If neither Letter nor A4 sized paper is installed in any of the copier s cassettes a banner page will not print and actually may hold up other jobs in the queue Banner pages are configured to print on either Letter or A4 sized paper Corrective Action 1 No corrective acti...

Page 287: ...abled in the driver s printer settings dialog box Novell printing only Corrective Action Deselect the Form Feed printer setting If the problem persists form feed may be enabled through the Novell network setup Use NWAdmin to check the settings and modify them as necessary Incomplete or Partial Pages Print Problem Description Most likely this occurred because the Use Adobe Document Structuring Conv...

Page 288: ...Help for more information Truncated Output Problem Description When printing a PostScript file from a Macintosh to the GL 1020 via a Novell queue the output is truncated or is not printed at all This may result if binary communications is enabled for the spooler The GL 1020 does not support binary communications for PostScript printing Corrective Action Use Novell s AppleTalk Print Services utilit...

Page 289: ...responding paper size from Word s Page Setup dialog box as well or the document will be printed on the page size specified in the application regardless of the driver settings For applications that don t support booklet printing such as Netscape Navigator you must specify settings such as page size and print mode from the driver Corrective Action Remember that application settings almost always ov...

Page 290: ...290 GL 1020 Administrator s Guide PART 5 REFERENCE ...

Page 291: ...istrator s Guide 291 19REFERENCE The information that follows is organized for ease of reference It includes descriptions of the fields on each page of TopAccess and a glossary defining the terms used in this guide ...

Page 292: ...poser Link to device search function Link to login page or logout command Tabs that provide access to the main pages Sub menu bar The body area contains the features and settings that control the system The Refresh button updates the page with current information The footer area contains Link to install software Sub menus Tabs Online Offline state Device Name Communication status Link to login and...

Page 293: ... to Device including department code enforcement enabling or disabling TopAccessComposer and enabling or disabling SNMP Date and Time Properties including Location Contact Information Service Phone Number AdministrativeMessageandAdministrator sPassword Copier provides access to Copier Settings Printer provides access to Print Settings Internet Fax Output Duplex and Tray settings Version displays v...

Page 294: ...b logs Print Job displays the current jobs sent to the controller for printing on the copier Scan Job displays the current scan jobs Print Msg displays the status of each print job including any warning or error messages Errors indicate conditions that prevent job processing such as a paper jam or out of toner Warnings indicate conditions that do not require immediate attention but may affect norm...

Page 295: ...ler Backup backup controller data Restore restore controller data Delete Files Notification This page provides access to Notification Settings General Notification Events Scan Notification Events Note You must log in as the system administrator to configure these settings Other users do not have access to the Administration tab COUNTERS TAB Sample Counters page ...

Page 296: ...alert information if any exist Service personnel contact name and numbers Device status displays Ready if there are no current error conditions It displays Alert if warning or error conditions exist that may impede the normal functionality of the copier Errors indicate conditions that prevent job processing such as a paper jam or out of toner Warnings indicate conditions that do not require immedi...

Page 297: ...ustomize the date and time format the device status refresh rate the job queue refresh rate the number of items to show the logs the default start page the current selected language and the administrator login timeout Note The administrator login timeout is only visible if you are logged in as the administrator ...

Page 298: ...eue Private displays a list of private print jobs Proof displays a list of multi copy jobs for which a single proof print will be printed before the user releases the controller to print the remaining copies Scheduled displays print jobs that the controller will run at a later date and time TopAccessComposer displays jobs that will be stored on the controller for further processing Invalid display...

Page 299: ...e Clicking the check all button at the top of the column either selects or deselects all jobs Print Job Status Message Discussion Cancelled Expired The private print or proof job has been cancelled because it did not get released within the specified time period Completed The job printed successfully Deleted The user deleted the job Printing The controller is printing the job Processing The contro...

Page 300: ...obs and release their own proof and scheduled jobs SCAN TAB Sample Scan Jobs page The Scan Jobs page displays links to the lists of scan jobs The Scan tab has two subtabs Scan Jobs allows you to view the list of current scan jobs and to delete jobs from the queue Templates allows you to create edit and delete scan templates and template groups Job Types The job types are Current displays a list of...

Page 301: ...ins the attributes for the scan job Agent displays the name of the set of properties related to the destination for the scan such as Send to TWAIN Send to Email Status is the current status of the scan job Pages is the number of pages in the scan Time is the time the job was scanned Detail Status shows additional information about the job Actions Administrators and end users can delete jobs Deleti...

Page 302: ...ture where a copier recognizes a request to print a specific page to a specific type of paper in a different cassette and prints the output accordingly ADD Auto Duplexing Device A copier component that allows double sided printing and copying standard equipment ADF Auto Document Feeder An accessory that allows a document to be fed or scanned without user intervention Ad Hoc A type of wireless netw...

Page 303: ...he GL 1020 supports two kinds of Booklet mode left to right read mode and right to left read mode Bypass Feeder See Stack Feed Bypass Cascade Printing A feature where a copier switches to the next output tray when the first designated output tray is full Cassette The copier s containers for input paper Client Server A network architecture in which client machines request services and server machin...

Page 304: ...ice Refers to the GL 1020 controller connected to a network digital copier Often the term device is used to refer to the entire controller copier system DHCP Dynamic Host Configuration Protocol A TCP IP protocol which enables a network connected to the Internet to assign a temporary IP address automatically to a host computer that connects to the network DIN Document Identification Number You must...

Page 305: ...the segment share the total bandwidth which is one of 10 Mbps Ethernet 100 Mbps Fast Ethernet or 1000 Mbps Gigabit Ethernet Event A significant occurrence such as the completion of a print operation Fax agent A set of properties for transferring fax jobs to a particular destination Finishing unit or Finisher A copier accessory that provides Sort Group Staple and Hole Punch printing copying options...

Page 306: ... on the World Wide Web WWW HTTP provides users with transparent access to the Internet Image overlay An independent document file containing text graphics charts tables or any other document element that is merged with another document during printing Infrastructure A type of wireless network in which clients connect to a wired Ethernet LAN through access points IP Internet Protocol The IP part of...

Page 307: ...al paper feeding unit that can hold a large amount of standard Letter or A4 sized paper LDAP Lightweight Directory Access Protocol A network protocol for extracting information from a hierarchical directory Local operations Operations that affect the controller s or digital copier s functionality and are performed at the physical device usually from the copier s control panel LPD Line printer daem...

Page 308: ...e STUDIO GL 1020 Admin s Client CD ROM NDS NetWare Directory Service NDS maintains a hierarchical database of information about the network resources within a global enterprise including networks users subgroups servers volumes and printers Users log onto the network as a whole not a specific server and NDS determines their access rights NDS Context The organizational unit that contains the print ...

Page 309: ...y printing books at the time of sale Open authentication In wireless networking an authentication mode that allows an access point to verify a client s identity regardless of the WEP key For communication to take place however the WEP key of the client must match that of the access point Orientation The direction in which a document is laid out on a page Portrait orientation produces a vertical pa...

Page 310: ...ce Protocol3 The most widely used protocol for downloading email from a remote server PostScript A page description language PDL from Adobe that is used extensively on all computer platforms It is the de facto standard in commercial typesetting and printing houses many of which require PostScript files as electronic input Printer Driver Software installed on the client workstation that enables pri...

Page 311: ...for controlling communication between devices Devices with the same protocol stack can communicate with each other Public folder A TopAccessComposer system folder The administrator and all registered and unregistered users can edit view and print documents in the Public folder They can also create Public subfolders RADF Reversing Automatic Document Feeder An automatic feeder that scans the provide...

Page 312: ...icular destination Scan template A data structure containing the attributes for scan jobs such as single sided or duplex printing resolution and paper size Public templates are accessible to all users Private templates are defined for specific purposes and may be password protected Scheduled Print A printing mode that allows you to delay printing a queued job until a specific date and time Shared ...

Page 313: ...thin a network Subnet Mask A number that identifies a subnetwork so that an IP address can be shared by the local network System administrator The person who is responsible for configuring TopAccessComposer and other system components for use The system administrator is also responsible for storing documents in the Department folder for other users to view and print TCP IP Transmission Control Pro...

Page 314: ...udes a user name and password and optionally a description and Email address The document editor organizer maintains a database of all registered user accounts Walk up functions Operations performed from the digital copier s control panel They include standard copying functions monitoring network print jobs and management functions Watermark Text images formatted words or phrases that print in the...

Page 315: ...able devices such as notebook computers to a larger wired network Access points connected to an Ethernet hub or server transmit over a radius of several hundred feet enabling users to roam from one access point to another without dropping the connection Definition of Common Terms Term Definition ...

Page 316: ... properties 101 126 admintool 155 Advertising name 144 145 Apple Talk settings 99 AppleShare support for 34 AppleTalk 35 172 default device name 37 default zone 37 limitations 34 printer type 37 auto clear setting up for copier 89 Auto Sense 36 42 45 B backing up files 219 Backup item on Maintenance sub menu 295 Bindery Emulation mode 134 136 bindery emulation mode 131 Bindery mode 132 134 Browser...

Page 317: ...es stored on the controller 221 group from address book 194 jobs from the queue 178 public templates 203 scan files 208 department counters resetting 185 department codes creating 181 creating master code 180 enabling enforcement 180 enabling or disabling 180 functionality 181 setting and using 180 Device 49 default name 35 tab 296 device name 292 remote management 78 search 292 sub menu 293 devic...

Page 318: ... see also IPP 16 Internet printing see IPP printing 107 IPP default setting 37 IPP printing 148 setting up 107 IPX SPX 34 limitations 33 IPX SPX settings 98 J job administration 179 counters 184 counters resetting 185 information 301 logs managing 187 logs updating and clearing 188 logs viewing 187 statistics 184 job types print 298 scan 300 jobs deleting 206 deleting from the queue 178 print mana...

Page 319: ...u 295 managing jobs Proof Print 63 TopAccessComposer 64 message logs managing 187 Microsoft 15 computer name 35 50 149 default device name 36 default workgroup name 36 device name 149 domain 35 149 workgroup 149 workgroup name 35 Microsoft printing 148 149 default settings 37 setting up 106 Mixed mode 134 136 monitoring print queue 59 N NDPS 136 Broker 137 138 140 Create NDPS Printer dialog 141 Cr...

Page 320: ... deleting from the queue 178 managing 176 viewing 176 Print Jobs tab 298 Print mode Macintosh 35 Microsoft 34 Novell 34 Unix 35 print proof counter changing 178 print queue monitoring 59 Print Server 21 131 132 134 print services setting up 106 Print Services on the Setup sub menu 294 printer driver error mapped to wrong port 274 general errors 274 installation error messages 273 online Help acces...

Page 321: ...and 155 scan administration 206 counters resetting 186 files deleting 208 Scan Agent configuring 108 Scan Agents on the Setup sub menu 294 scan jobs deleting 206 managing 205 viewing 205 Scan tab 300 Scanning 17 templates 17 scanning and the address book 196 scheduled jobs releasing 179 Scheduled message 299 searching address book 194 for device 292 Service Call 245 service phone number setting 82...

Page 322: ...uffIt 172 sub menu bar 292 Subnet Mask default settings 36 Sun Solaris 35 70 152 T tabbed paper and printing 190 tabs 292 creating custom 190 TAR file 153 TCP IP 34 default settings 36 limitations 33 TCP IP Printing Services 171 TCP IP settings 98 templates creating 201 creating private 204 public deleting 203 test page printing 55 toner save mode setting 95 TopAccess 67 242 accessing from GL DocM...

Page 323: ...Guide 323 Windows 98 requirements 69 168 Windows ME requirements 69 168 Windows XP requirements 69 169 WINS benefits of 34 setting up server 45 Wireless networking 15 Wireless on the Setup sub menu 294 Workgroup 149 naming 49 ...

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