Toshiba e-STUDIO GL-1020, Administrator'S Manual, Page: 239 / 323

07_ContHardwareErrors.fm Modified: 9/19/02
Template Version 1.0
GL-1020 Administrator’s Guide
239
COMMON ERRORS
Startup Page Does Not Print
Problem Description
If a startup page does not print when you power on the copier, this
indicates there is a problem either with copier operation or with
communications between the copier and the controller. However,
if the startup page does print but all the values are “none”, this
could indicate that someone pressed the
RESTORE DEFAULTS
key. Reboot the controller. If the values are still “none”, contact
your TOSHIBA authorized dealer for support.
The following checklist helps you identify the source of the error
and directs to you where you can find more information about
resolving it. If the problem persists after you have followed all of
the steps, contact your TOSHIBA authorized dealer for further
assistance.
Troubleshooting Checklist
“Starting Controller, Please Wait” or “Shut-down in Progress,
Please Wait” Message Appears
Problem Description
The first response many users have to seeing this error message
displayed on the copier’s LCD touch screen is to restart the
controller. However, doing so can corrupt the GL-1020
controller’s software or its hard disk. Often, the message simply
indicates unsynchronized communication between the copier and
the GL-1020, which is easy to resolve. Other times, the message
results from damaged hardware or corrupt software.
Startup Page Does Not Print
Possible Cause Check Yes No
For
Instructions,
Go To...
Miscommunication
between the copier
and the controller
1 Check the copier LCD touch
screen. Press
PRINTER/
NETWORK
. Does the print/admin
panel appear?
End Call Reboot the
controller to
restore
communication.
Refer to
Rebooting the
Controller
on
page 56.