Toshiba e-STUDIO GL-1020, Administrator'S Manual, Page: 233 / 323

07_ContGeneral.fm Modified: 9/19/02
Template Version 1.0
GL-1020 Administrator’s Guide
233
CANNOT PRINT FROM CLIENT
Problem Description
After following the instructions in this guide to install and
configure your hardware, network, and client software, you are
still unable to print from a client workstation to your TOSHIBA
Network Document Processing System. This problem can arise as
the result of a hardware malfunction, a network communication
or configuration problem, or incorrect client setup or driver
properties.
The following checklist helps you identify the source of the error
and directs to you where you can find more information about
resolving it. If the problem persists after you have followed all of
the steps, contact your TOSHIBA authorized dealer for further
assistance.
NIC or hardware
failure.
7 If you have customized the
device name, you can check if
the NIC is functional by restoring
the controller’s default settings
from the copier’s control panel.
When the controller automatically
reboots and a startup page prints,
does the device name include the
NIC’s MAC address?
Next
Step
↓
→
The NIC is faulty
or improperly
installed. Contact
your TOSHIBA
authorized dealer
for support.
8 Check link activities on the port
being used by the GL-1020
device and the integrity of the
network cable, Hub, or Switch
that is connecting the GL-1020 to
the network. Replace any
network components that you
can tell or suspect are faulty. Can
you ping the GL-1020 now?
End
→
Contact your
TOSHIBA
authorized dealer
for support.
Cannot Ping GL-1020 (Continued)
Possible Cause Check Yes No
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