Tektronix WFM601, Service Manual

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Maintenance
6–14
WFM 601 - Service Manual
NOTE . When considering which service offerings best suit the current need,
remember that Tektronix provides a limited parts and service warranty for all its
products. No customer repairs should be attempted during the warranty period
for this instrument.
Tektronix provides service training in a number of programs. In addition to
classes held at our Beaverton campus, special classes at convenient locations can
be arranged. To find out more about service training programs contact your local
Tektronix field office or representative. US customers can call our service
organization directly using 1 (800) TEK WIDE [835–9433]; ask for “Service
Training.” The 800 number is a 24-hour service, but service training specialists
are only available between 8 am and 4 pm pacific coast time.
Tektronix maintains service centers world wide. These centers provide repair
and calibration services for Tektronix instruments. They can be contacted
through your Tektronix field office or representative. In addition, US and
Canadian customers can call 1 (800) TEK WIDE [835–9433] for assistance in
contacting their nearest service center. Not all service centers are equipped to
repair or calibrate all of our instruments; be ready to give the operator the
instrument type and operating options when calling for assistance.
The module exchange program provides an easily accessible means of returning
an instrument to operational status. The defective module is exchanged for a
calibrated module at a cost less than the new module price. The process begins
by contacting one of the module exchange centers. They can be contacted
through your Tektronix field office or representative. In addition, US customers
can call 1 (800) TEK WIDE [835–9433] for assistance in contacting the
Television Board Exchange Center. The center will provide information on the
cost of the module and returning the failed module.
NOTE
. Circuit boards that are damaged due to mishandling or containing
modifications not originated by Tektronix are not acceptable for the exchange
program.
When calling in to arrange for a circuit board exchange it is essential that you
have some key information ready to relay to our technician. The instrument type
and serial number, along with installed options are absolutely essential. In
addition the Assembly number (AX) and the 9-digit circuit board part number
(67X-XXXX-XX) will help to ensure that you are getting a direct replacement.
Finally, if you know or are able to provide the software version number it will
further ensure that the circuit board you receive will return instrument perfor-
mance to what it was before the failure occurred.
Service Training
Field Service Centers
Module Exchange