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Troubleshooting
9-8
Tecra M1
CD-ROM drive
For more information, refer to Chapter 4,
Operating Basics.
Problem Procedure
Make sure the drive’s drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD. Make sure there is no
obstruction. Remove any foreign object.
Check whether the CD is dirty. If necessary, wipe
it with a clean cloth dipped in water or a neutral
cleaner. See the
Media care
section in Chapter 4
for details on cleaning.
You cannot access a
CD in the drive
Check your config.sys and autoexec.bat files to
make sure they have the necessary drivers and
execution lines.
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration match’s your software’s needs.
Check the CD’s documentation.
Some CDs run
correctly, but others
do not
Check the type of CD you are using. The drive
supports:
CD-EXTRA, Photo CD, CD-R (read only),
CD-ROM, CD-Rewritable (read only),
CD-ROM x A, CD-DA, CD-I, CD-Text
If problems persist, contact your dealer.
DVD-ROM drive
For more information, refer to Chapter 4,
Operating Basics.
Problem Procedure
Make sure the drive’s drawer is securely closed.
Press gently until it clicks into place.
You cannot access a
CD/DVD in the drive
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
