ENGLISH using TecraM1online.dot –– Printed on 24.02.2003 as 02_200UK
Troubleshooting
9-2
Tecra M1
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Inspect all connecting cables for loose wires and all connectors for
loose pins.
■
Check that your diskette or CD/DVD-ROM is correctly inserted and
that the diskette’s write protect tab is correctly set.
Make notes of your observations and keep them in a permanent error log.
This will help you describe your problems to your dealer. If a problem
recurs, the log will help you identify the problem faster.
Analyzing the problem
Sometimes the system gives clues that can help you identify why it is
malfunctioning. Keep the following questions in mind:
■
Which part of the system is not operating properly: keyboard, diskette
drives, hard disk drive, optical media drive, display. Each device
produces different symptoms.
■
Is the operating system configuration set properly? Check the
configuration options.
■
What appears on the display screen? Does it display any messages or
random characters? Print a copy of the screen if you have a printer
attached. Look up the messages in the software and operating system
documentation. Check that all connecting cables are correctly and
firmly attached. Loose cables can cause erroneous or intermittent
signals.
■
Do any indicators light? Which ones? What color are they? Do they
stay on or blink? Write down what you see.
■
Do you hear any beeps? How many? Are they long or short? Are they
high pitched or low? Is the computer making any unusual noises?
Write down what you hear.
Record your observations so you can describe them to your dealer.
The problems may be caused by your software
or disk. If you cannot load a software package,
the media may be damaged or the program
might be corrupted. Try loading another copy of
the software.
If an error message appears while you are
using a software package, check the software
documentation. These documents usually
include a problem solving section or a
summary of error messages.
Software
Next, check any error messages in the OS
documentation.
