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Tips on troubleshooting
Technical support
We offer free support to our customers in the event of issues with or questions about
our
products.
Important:
In order to answer your question, we require the serial number of your device
in
any case
.
If you are unable to locate the serial number, assistance in finding it is available on our home
-
page:
https://www.ta.co.at/haeufige-fragen/seriennummern/
You can submit your request on our homepage using the following link:
https://www.ta.co.at/support/
.
Alternatively, you can also call us during office hours under the following number:
+43 (0)2862 53635
However, before contacting our support, please try the following solutions:
Standard practice for suspected malfunction should be to first of all check all settings in the
menus
Parameters, Sensor menu
and in the
Program settings
, as well as all the terminals.
Malfunction despite realistic temperature measurements:
• Check the program number
• Check the activation and deactivation thresholds as well as specified differential values.
Are these threshold already exceeded or not?
• Check the settings in the many sub menus
• Check whether outputs can be activated via manual mode: If Manual/ON and Manual/
OFF result in the correct reaction, the device is definitely not damaged to this extent.
• Check the terminals of all sensors. Consider carefully warming up a sensor and checking
the display for reactions.
Wrong display of temperatures:
• Displayed values like -999°C for a short circuit or 999°C for an interruption do not neces
-
sarily mean an error related to material or terminal. Are the correct sensor types (KTY/
PT1000) assigned in the
Sensor menu
? The factory settings has all inputs set to
PT1000.
• Checking a sensor can also be done without measurement devices. Simply swap the
sensor malfunctioning with a functioning one on the strip terminal and check the dis
-
played values. The resistance measured with an ohmmeter should relate to the following
temperatures:
Temp. [°C]
0
10
20
25
30
40
50
60
70
80
90
100
R (PT1000) [Ω]
1000 1039 1078 1097 1117 1155 1194 1232 1271 1309 1347 1385
R (KTY) [Ω]
1630 1772 1922 2000 2080 2245 2417 2597 2785 2980 3182 3392
Summary of Contents for UVR65
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