TANDBERG STORAGELIBRARY, Manual

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62 Troubleshooting
Supported RAS Tickets
The RAS tickets are listed in numerical sequence by their Fault Symptom Code (FSC) in the table that
follows. If a persistent error condition prompts you to call your Technical Support representative, be
sure to supply the RAS ticket information to help identify the problem.
Table 4 Supported RAS Tickets
RAS
Ticket Display
Message Description Suggested Action Most likely cause
(for guidance only)
01ZZ Diagnostic
number ZZ
failed. The diagnostics
number ZZ
failed. Reboot the loader and retry
the operation. (This error code is
reserved for future
use)
0200 Initialization of
the robotics
failed. The robotics
failed to
complete the
calibration or the
inventory
sequence.
Reboot the loader and
retry the operation.
Verify that the magazines
are locked.
Turn off the loader and try
to remove the magazines
by using the emergency
eject pin.
Contact your service
representative.
Cartridge blocked,
faulty robotics
1001 Failed moving
the robotics. The robotics was
not able to
move. Reboot the loader and retry
the operation. Cartridge blocked,
faulty robotics
1101-
1108 Failed to stow
at slot 01 .. 08 The robotics is
not able to stow
the cartridge to
the magazine
Reboot the loader and
retry the operation.
Remove the magazine if
possible. Remove all
cartridges.
Verify that the cartridge is
not damaged.
Insert empty magazines.
Power cycle the loader.
Retry the operation.
Retry the operation with a
new magazine.
Defect robotics,
defect magazine,
defect cartridge
1109 Failed to stow
at slot 09 Failed to insert
cartridge in drive 1. Reboot the loader and
retry the operation.
2. If failure persists, insert the
cartridge into a magazine
slot, remove the magazine
and verify that the
cartridge is not damaged.