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Troubleshooting
Table 8 Troubleshooting Matrix – Cartridge Movement with Solution
Problem
Solution
Cartridge Movement
Library does not take inventory
Make sure the transport screws are removed.
Make sure all magazines are in their locked position.
Write down any error information given on the FPI or RMI.
Contact your service representative.
Cartridge stuck in drive
Power cycle the library by turning off and on the main power
switch on the rear of the library. Allow both the library and the
drive to complete initialization, which in rare cases can take
as long as 10 minutes, and then retry unloading the tape from
the FPI or RMI.
Make sure that the backup software is not reserving the slot
or preventing the tape drive from ejecting the cartridge. The
backup software needs to cancel the reservation and any
hold it has on the tape drive.
Temporarily disconnecting the library from the host server
system eliminates the host system and its software as a
problem source.
Remove drive CRU from the drive bay. Connect power to the
drive either by connecting it to the library’s power supply or to
an external power supply. Try to eject the cartridge by
pushing the drive’s eject button. The drive CRU can be
connected to the library’s power supply by using the power
extension cable located behind the battery holder cover plate
on the rear of the library.
Follow the drive’s emergency eject procedure to remove the
cartridge from the drive.
Replace the drive CRU.
Contact your service representative.
Cartridge stuck in magazine
Eject the magazine using the front panel interface. Manually
remove the cartridge from the magazine slot.
Contact your service representative.
Cartridge stuck in robotics
Power cycle the library by turning off and on the main power
switch on the rear of the library.
Write down any error information given on the FPI or RMI.
Contact your service representative.
Failed to move cartridges
Write down any error information given on the FPI or RMI.
Contact your service representative.
Failed to insert cartridge into
drive
Check failing media for pin damage (buckling pin).
Hold the cartridge in your hand with the Write Protect Switch to
your left and orientation arrow pointing away from you. On the
right side all the way in front is a small door that can be opened
by sliding a door against you. Inside the cartridge you should see
a metal pin, the pin shall be parallel with the cartridge front and is
hold in place by to metal grippers at each end (top and bottom of
the cartridge). The media should be attached to this pin, and you
see only the top and bottom part of the pin. If the pin is missing,
loose or damaged the tape will be damaged and rejected from
the drive.
Summary of Contents for STORAGELIBRARY
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Page 32: ...24 Information about the Operator Interfaces Figure 14 Front Panel Interface Menu Tree...
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Page 64: ...56 Adding Removing and Replacing Figure 23 Adding Removing or Replacing a Drive CRU...
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