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Troubleshooting 

Table 15 Troubleshooting Matrix – Errors Displayed on Front Panel with Solution 

Problem 

Solution 

Errors Displayed on Front Panel 

There is an error information on 
the LCD display 

 

Write down the error information given on the FPI. 

 

Power cycle the library by turning off and on the main power 
switch on the rear of the library. 

 

Contact your service representative. 

There is an error information on 
the RMI 

 

Write down the error information given on the RMI. 

 

Power cycle the library by turning off and on the main power 
switch on the rear of the library. 

 

Contact your service representative. 

Table 16 Troubleshooting Matrix – Remote Management with Solution 

Problem 

Solution 

Remote Management 

The unit does not respond on 
the RMI 

 

Verify that the Ethernet cable is connected to the correct hub. 

 

Verify the Ethernet settings via the front panel. See 

Information about the Operator Interfaces

 for details. 

 

Reboot the library by issuing a system reset. Wait at least 30 
seconds for the RMI to initialize. 

 

Power cycle the library by turning off and on the main power 
switch on the rear of the library. Wait at least 30 seconds for 
the RMI to initialize. 

 

Contact your service representative. 

Table 17 Troubleshooting Matrix – Forgot Password with Solution 

Problem 

Solution 

Forgot Password 

Forgot password on RMI 

 

The RMI password can be cleared from the front panel 
interface.  

Forgot password on FPI 

 

Contact technical support. See 

Getting More Information or

 

Help

  

Summary of Contents for STORAGELIBRARY

Page 1: ......

Page 2: ...e for errors contained herein or for incidental or consequential damages including lost profits in connection with the furnishing performance or use of this material whether based on warranty contract...

Page 3: ...nterfaces 6 ADI Bridging and Logical Unit Numbering LUN 6 Partitions 7 Control Path 7 I E Station 7 Simple Network Management Protocol SNMP 7 Capacity on Demand COD 7 Browser Requirements 8 3 Unpackin...

Page 4: ...License Key 32 Configuring I E Slots 33 Configuring Cleaning Slots 33 Configuring Partitions 34 Creating Partitions 34 Reconfigure Partitions 35 Changing Partition Modes 35 Setting Drive ID 36 Modify...

Page 5: ...ently Removing a Drive CRU 54 Removing and Replacing a Drive CRU 55 10 Updating Firmware 57 Updating Library Firmware 57 Updating Drive Firmware 58 11 Working With Cartridges and Barcodes 59 Handling...

Page 6: ...Library Component Weights 74 Power Requirements 74 Climatic Specifications 75 15 Safety and Regulatory Information 77 Safety Approvals 77 EMC Approvals 77 Europe 77 USA 77 Japan 78 Canada 78 Conformi...

Page 7: ...StorageLibrary T40 Mounted in a Rack Rear View 15 Figure 11 StorageLibrary T40 Cabling SCSI 16 Figure 12 StorageLibrary T40 Cabling Fibre Channel 18 Figure 14 Front Panel Interface Menu Tree 23 Figur...

Page 8: ...SI with Solution 68 Table 11 Troubleshooting Matrix Library Performance with Solution 68 Table 12 Troubleshooting Matrix Cleaning with Solution 69 Table 13 Troubleshooting Matrix Write or Read Issues...

Page 9: ...y information is also included in Safety and Regulatory Information Waste Electrical and Electronic Equipment Directive This product contains materials that are recyclable under the Waste Electrical a...

Page 10: ...Unit CRU Tape Drive Instruction StorageLibrary T40 433601 Customer Replaceable Unit CRU Power Supply Instruction StorageLibrary T40 433602 StorageLibrary T40 Table Top Installation Sheet 433604 Getti...

Page 11: ...LCD provides easy control for configuration and diagnostic activities Remote management to the library via a remote management interface Menu Wizards for simplified library configuration Integrated B...

Page 12: ...The lower magazines hold 12 cartridges each and the two upper magazines hold 8 cartridges each There are no hidden slots To cool the library there are air inlet holes on the bezels For easy removal o...

Page 13: ...tch A switch on the front panel provides a Library Standby If the switch is pushed when the library is active the library completes the current operation and then goes off line and enters standby mode...

Page 14: ...is empty a cover plate covers the opening to prevent dust from entering the library Library Features This section describes several features of the StorageLibrary T40 Operator Interfaces The front pan...

Page 15: ...rations I E station slots are located in either the lower left or the upper left magazine The number of I E slots for the 40 slot library is user settable to 0 none 3 or 8 The number of I E slots for...

Page 16: ...8 Product Overview Browser Requirements The supported browsers include Firefox version 1 0 6 and above Internet Explorer version 6 0 and above...

Page 17: ...other position than horizontally Make sure a power source is available Route any cable to avoid walking on them or pinching them with items placed on or against them Pay particular attention to the c...

Page 18: ...lift the StorageLibrary T40 for absolute safety Review the contents of the shipping container to be sure that all parts were included in the shipment and no parts are damaged A standard package for th...

Page 19: ...The locking screws must be removed before the StorageLibrary T40 can operate normally Figure 3 Robotics Locking Screws Marked with Red Plastic Tabs The locking screws will be detected when the Storag...

Page 20: ...of the power cord and the primary interface cables restrict the placement The StorageLibrary T40 is designed to operate in a horizontal position Do not attempt to operate the StorageLibrary T40 in any...

Page 21: ...enu Operations Eject Magazine 5 Remove the magazines physically from the library see section Magazine Handling 6 Mount the ears to the chassis of the library see Figure 6 Mounting the Rack Mount Ears...

Page 22: ...ty of the Rack Mounting Kit 4 Place the Left Rail Assembly on the left side of the rack between the rear rackmount rail and the front rackmount rail 5 Mount the Left Rail Assembly at the desired heigh...

Page 23: ...he StorageLibrary T40 in the rack Slide the StorageLibrary T40 on the rails from the front of the rack Fix the StorageLibrary T40 using two M6x12 screws in front of the rack one on both left and right...

Page 24: ...ten the tabletop cover by mounting 6 M3x6 screws and washers on the left and right side of the library 3 on each side Installing the Library After mounting you must connect the cables to the library T...

Page 25: ...drives on the SCSI bus Secure the cable with the thumbscrews on the connectors b Terminate the last device on the SCSI bus with the appropriate SCSI terminator c Connect a cable between the last tape...

Page 26: ...the outlet on the power supply on the rear of the library 5 Power on the library by turning on the rear power switch 6 Power up the host system 7 Verify communication with all devices on the bus 8 Co...

Page 27: ...ompleted the green LED illuminates and the display returns to the home screen The library is now ready for further configuration and operation If a problem occurs during the power on sequence the Stor...

Page 28: ......

Page 29: ...attached to the front of the library The Operator interface appears on the LCD display of the front panel for executing basic library management functions The functions of the four control buttons ar...

Page 30: ...faces Remote Management Interface The remote management interface is similar to the front panel interface The remote management interface is accessible from any supported web browser For more informat...

Page 31: ...nd change partition mode The Setup menu consists of commands that you can use to set up and configure various aspects of the library including network partitions I E stations cleaning slots drive conf...

Page 32: ...24 Information about the Operator Interfaces Figure 14 Front Panel Interface Menu Tree...

Page 33: ...StorageLibrary T40 Installation and User Guide 25 Figure 15 Remote Management Interface Menu Tree...

Page 34: ...screens and operations within the library preserves the integrity of the library and the data that is stored within the library There are two types of user privileges in StorageLibrary T40 1 Administ...

Page 35: ...ded and the drive is ready to use it Drive Rewinding rw The drive is rewinding the tape Drive Seeking sk The drive is searching for specific data on the tape Drive Reading rd The drive is reading data...

Page 36: ...mpty Drive present load status unknown Drive not installed The symbols for the magazine slots and the robotics are grey box if the magazine slot robotics status is unknown filled box if a cartridge is...

Page 37: ...not a one time process The Setup Wizard is simply an aid to assist you with the initial configuration You can always return to the Setup Wizard or use commands on the Setup menu to modify all library...

Page 38: ...omatically displays the Network settings you need to access the RMI If you run the Setup Wizard from FPI and you do not complete all the Setup Wizard screens the library will save whatever modificatio...

Page 39: ...panel and remote management interface Allows you to configure which drive shall be the control path in each of the partitions Modifying Library Inquiry String front panel and remote management interf...

Page 40: ...The paths to open the appropriate screens are From the front panel select Setup Wizard Network After the initial setup of your library you can access the Network configuration screens directly both fr...

Page 41: ...ame number If the new I E setting specifies 8 I E slots the partition owning the upper left magazine will lose all 8 slot in this magazine Any cartridges left in the new I E slots will become unassign...

Page 42: ...ou can later access the cleaning slot configuration screens directly From the remote management interface select Setup Slots From the front panel select Setup Setup Slots Configuring Partitions Partit...

Page 43: ...panel interface the old setup will be deleted If you choose to reconfigure your partition setup from the remote management interface and your current partition configuration has used all available res...

Page 44: ...eds to have a unique ID Changing the SCSI ID is necessary when there is a duplicate ID on a single bus Typically the HBA SCSI ID is set to 7 For example if two tape drives are connected together on th...

Page 45: ...ation The drive automatically unloads the cleaning tape the library returns the cleaning tape to its original location and then returns the completion status to the host The Autoclean is configured du...

Page 46: ...sword is transmitted in plain text over the network On subsequent use however password encryption is used The path to open the appropriate screen is From the remote management interface select Setup R...

Page 47: ...stem monitoring via SNMP and SNMP Notifications To enable SNMP the remote management interface must be running To enable SNMP notifications you need to register the IP address of the notification reci...

Page 48: ...s in immediate danger of failing A resolution must be found immediately E mail accounts configured with a High filter setting only receive notification of Priority 1 RAS tickets that the library produ...

Page 49: ...PI password enabled regardless of how many times the system is restarted the library will have this free access Once the FPI password is enabled the user will need to enter an Operator password or an...

Page 50: ...ns the I E slots and the Assign Cartridge screen appears again 3 Use the Import Cartridge command to physically move the cartridge from the I E slot to a free storage slot in the partition where it is...

Page 51: ...ges if there are empty I E slots The Export Cartridge command enables you to export one or more cartridges from a partition to the I E slots To export cartridges you need to provide information on whi...

Page 52: ...leaning Media The Export Media command previously described is used if you want to export a cleaning cartridge from a cleaning slot to the I E station Autoclean If Autoclean is enabled and at least on...

Page 53: ...ct Operations Change Partition Mode 2 For each partition that you want to take off line click Off line 3 Click Apply Magazine Handling The operator is allowed to eject any or all of the magazines in t...

Page 54: ...itch and the barcode label must face out Make sure the cartridges latch properly Figure 18 Gently Push the Cartridge into the Magazine Slot Removing Cartridges from the Magazine Press the cartridge re...

Page 55: ...her in the library itself a power loss or situations where you need to manually release the magazines a manual emergency release is available To activate the emergency magazine feature you must use th...

Page 56: ...the tape drives are switched off 3 The display is turned off 4 No StorageLibrary T40 activity is allowed until the standby button is pressed again 5 The green LED on the front will blink with short b...

Page 57: ...terface For an overview of the reports available from the front panel interface refer to the front panel menu map in Figure 14 Front Panel Interface Menu Tree Viewing Library Settings The Library Sett...

Page 58: ...n Number Control Path No or Yes Drive ID Status online off line Number of slots Drive ID numbers for drives in the partition Total number of cartridges Barcode Mode 6 Character or 13 Character Autocle...

Page 59: ...etches Puts Stows Power on Hours Time since drive cleaning The path to open the report from the front panel interface or from the remote management interface is Reports Statistics Viewing Log The view...

Page 60: ......

Page 61: ...cess the back of the library and locate the power CRU that you want to replace 2 Turn off the power of the library using the switch on the rear 3 Disconnect the power cord 4 Loosen the power CRU thumb...

Page 62: ...gned with the module s screw holes If they are not aligned the Drive CRU will not be inserted correctly Tighten the thumbscrews simultaneously 5 Connect the host interface cables to the Drive CRU If t...

Page 63: ...rtridge in the Drive use the remote management interface to eject it 3 Power off the library 4 Disconnect the host interface cables from the Drive CRU that you want to remove 5 From the back of the li...

Page 64: ...56 Adding Removing and Replacing Figure 23 Adding Removing or Replacing a Drive CRU...

Page 65: ...ure make sure that cartridges are not loaded in any of the tape drives If cartridges are loaded in tape drives during the update process the library loses knowledge of the cartridge home cell in stora...

Page 66: ...ves use the following steps to load the firmware onto the tape drives 1 Download and install the TDKit software in your computer When started the TDkit displays all detected SCSI devices Make sure the...

Page 67: ...xcessive shock could damage the internal contents of cartridges or the casings themselves rendering the cartridges unusable Do not expose cartridges to direct sunlight or sources of heat including por...

Page 68: ...or numeric values 0 9 The library supports Code 39 3 of 9 type barcodes For LTO media barcodes the library supports six characters for the barcode plus a two character media type identifier Caution Yo...

Page 69: ...ikely causing the problem The library s LEDs may also turn on or off and flash to indicate an abnormal state If the problem is not severe the library continues to provide full functionality to all una...

Page 70: ...the magazines are locked Turn off the loader and try to remove the magazines by using the emergency eject pin Contact your service representative Cartridge blocked faulty robotics 1001 Failed moving t...

Page 71: ...cate that a problem exists when the RAS ticket cannot For example an LED can indicate a firmware problem that prohibits the library from generating RAS tickets The following components of the library...

Page 72: ...the cables are not damaged and verify the lengths of your SCSI cabling The length of the internal SCSI cabling inside the library is 30cm This length must be included in any calculation of cable lengt...

Page 73: ...he display is dead Power cycle the library by turning off and on the main power switch on the rear of the library Verify that the fans start at power on and then stops after a few seconds Check the po...

Page 74: ...ly by using the power extension cable located behind the battery holder cover plate on the rear of the library Follow the drive s emergency eject procedure to remove the cartridge from the drive Repla...

Page 75: ...cartridge from the library Cannot write to or read from tape Make sure that the cartridge is write enabled move the write protect switch to the enabled position Make sure that the cartridge has not b...

Page 76: ...nstalled with the most resent patches to support the tape drive Issue a system reset from the front panel or remote management Make sure the drive CRU is properly inserted into the bay Reboot the libr...

Page 77: ...urs before being used particularly if it has been stored at a substantially different temperature or level of humidity than the library Cleaning cartridge is Incompatible Make sure you are using an al...

Page 78: ...atrix Remote Management with Solution Problem Solution Remote Management The unit does not respond on the RMI Verify that the Ethernet cable is connected to the correct hub Verify the Ethernet setting...

Page 79: ...From the front panel interface select Menu Tools Prepare to ship and follow the instructions displayed on the FPI screen The robotics will automatically be moved to the lower front position and the ma...

Page 80: ...to use the original packaging in order to maintain the warranty The packaging has been designed specifically for the StorageLibrary T40 for safe transportation If you need to order new packaging cont...

Page 81: ...ification Summary 4U Library Supported Cartridges LTO 1 read only in LTO 3 drives LTO 2 read write in LTO 3 drives LTO 3 LTO 3 WORM Maximum Storage Slots Available 40 Supported Drive Types LTO 3 FH LT...

Page 82: ...the library hardware components Table 20 Library Component Weight Components Weight Drive CRU FH 3600g 7 93 lbs Drive CRU HH 1960g 4 32 lbs Power CRU 875g 1 93 lbs Magazine without cartridges 8 slots...

Page 83: ...ge 10 C to 35 C Gradient 10 C hour Non Operating Range 30 C to 60 C Gradient 20 C hour Table 23 Humidity Range Humidity Operating Range 20 Rh to 80 Rh Gradient 10 Rh hour Non Operating Range 10 Rh to...

Page 84: ......

Page 85: ...1st Edition April 1 2003 CB report IEC 60950 1 2001 EMC Approvals This product complies with the following EMC standards Europe EN55022 1998 A1 2000 A2 2003 Class A Warning This is a class A product I...

Page 86: ...ormation Technology Equipment VCCI If this equipment is used in a domestic environment radio interference may occur in which case the Operator may be required to take corrective actions Canada ICES 00...

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