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Chapter 5 Getting Help

Tandberg Data M-Series Remote Management Card User’s Guide

The Internet browser opens a new window and displays the

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Figure 23 Help

Summary of Contents for MSERIES RMC USER

Page 1: ...Tandberg Data M Series Remote Management Card User s Guide T6473046 01 Ver 1 Rel 0...

Page 2: ...r purpose Tandberg Data may revise this publication from time to time without notice COPYRIGHT STATEMENT Copyright 2002 by Quantum Corporation All rights reserved Your right to copy this document is l...

Page 3: ...ing the Management Console Web Pages 4 First Time User Account Setup 6 Accessing Online Help 6 Accessing the Tandberg Data Web Site 6 Network Configuration 6 Viewing or Editing Network Configuration 7...

Page 4: ...munities 21 Adding Communities 21 Deleting Communities 22 Chapter 3 ALERT E mail 23 Contact Configuration 23 Message Configuration 26 Accessing Message Configuration 28 Viewing E mail Recipients 28 Ad...

Page 5: ...ssing Service Operations 45 Selftests 45 Initializing Statistics 46 Library Firmware Upload 46 Monitoring Configuration 47 Accessing Monitoring Configuration 47 Monitoring Interval 48 Weekly Status Re...

Page 6: ...vi Tandberg Data M Series Remote Management Card User s Guide...

Page 7: ...User Management 10 Figure 5 Edit Users 11 Figure 6 Utilities 13 Figure 7 Shutdown Remote Management Card 16 Figure 8 SNMP Configuration 18 Figure 9 Community Management 20 Figure 10 Edit Community 21...

Page 8: ...s Guide Figure 17 Library Configuration SCSI ID Configuration 41 Figure 18 Library Statistics 43 Figure 19 Library Statistics continued 44 Figure 20 Service Operations 45 Figure 21 Monitoring Configu...

Page 9: ...Table 3 SNMP Configuration Fields 19 Table 4 Contact Configuration Fields 25 Table 5 Message Configuration Fields 27 Table 6 E mail Configuration Fields 31 Table 7 Library Status Fields 34 Table 8 Ele...

Page 10: ...x Tandberg Data M Series Remote Management Card User s Guide...

Page 11: ...lation of expansion cards as well as the administration of Windows operating systems Ethernet and TCP IP networks Purpose This document provides information about the M Series Remote Management Card R...

Page 12: ...e following Internet browsers Microsoft Internet Explorer IE 5 5 or 6 0 Netscape Communicator 4 78 and 6 2 Other versions of these products may be supported in future releases of the RMC software Nota...

Page 13: ...rd for information systems dated March 9 1990 Copies may be obtained from Global Engineering Documents 15 Inverness Way East Englewood CO 80112 800 854 7179 or 303 397 2740 Document Title Document Des...

Page 14: ...xiv Tandberg Data M Series Remote Management Card User s Guide...

Page 15: ...n the host computer Network Configuration on page 6 allows you to set up information about the host IP address and Internet addresses Date and Time Configuration on page 8 allows you to set or adjust...

Page 16: ...6 2 You can download this software from http www netscape com Accessing Management Console Web Pages 1 To access the Management Console Web pages 1 On the host computer open the Internet browser softw...

Page 17: ...you need to set up an isolated network access the RMC and modify it from the Management Console Web pages and add it into the appropriate network If you are still having problems accessing the IP add...

Page 18: ...ommunicate with library Library is available Library is unavailable initializing demo running diagnostic running The status Unable to communicate with library indicates a communications problem betwee...

Page 19: ...ent Console Web pages To view a page select its corresponding link The status icon displays the state of the library The management frame displays the page selected from the navigation frame To return...

Page 20: ...Click the Tandberg Data logo in the banner frame of the RMC Home page as shown in figure 1 This link launches the Internet browser and displays the Tandberg Data Web site 2 To return to the Management...

Page 21: ...nagement frame displays the Network Configuration page as shown in figure 2 Figure 2 Network Configuration 2 Edit the configuration information as required See table 2 for a description of the fields...

Page 22: ...ly The default value is Enabled Hostname View or set the hostname for the RMC for example the DNS name The default value is PMC300 MAC address When entering a hostname no spaces are allowed Underscore...

Page 23: ...Date and Time Configuration 2 Use the pull down boxes to change the date and time as necessary and press Apply User Management 1 User accounts are used to control access to the Management Console Onl...

Page 24: ...nts access the User Management page See Accessing User Management for more information The User Name section of the page lists the configured user accounts Adding User Accounts 1 To add a user account...

Page 25: ...he desired password in the Password field and again in the Repeat Password field 4 Select the appropriate Group from the pull down menu The default groups are Administrator and Operator Administrator...

Page 26: ...as deleted 5 Press OK to return to the Edit Users page Utilities 1 The Utilities page allows you to perform maintenance functions on the RMC including uploading and activating software images The Util...

Page 27: ...ities 2 Under Upload New Software Image type the location and file name of the new software image Note Use the Browse button to browse the system and locate the new software image The file name for th...

Page 28: ...age 1 Access the Utilities page For more information see Utilities 2 Under Activate New Software Image press Activate A progress bar indicates when the software has been activated 3 Press OK to return...

Page 29: ...rary In a multiple frame environment all libraries will be restarted and initialized Shutting Down the RMC 1 Shutting down a M1500 M2500 library while the RMC is in operation may cause the RMC image a...

Page 30: ...then select the Utilities page 2 On the Utilities page select Shutdown Remote Management Card Select Shutdown from the drop down menu as shown in figure 7 then click OK 3 Follow the standard procedur...

Page 31: ...categories containing predefined traps Community Management on page 20 allows you to set up the communities that have access to the ALERT SNMP option and define their read write privileges ALERT SNMP...

Page 32: ...3 for a description of the fields Enable the trap types to be reported Informational Traps Warning Traps Failure Traps Available Traps Unavailable Traps The Details buttons provide a listing of the s...

Page 33: ...enabled The Details button displays a listing of the supported Informational traps Warning Traps If selected Warning level traps are enabled The Details button displays a listing of the supported Warn...

Page 34: ...ns Community Name createname IP Address xxx xx x x Subnet Mask 255 255 255 0 Access read only Accessing Community Management 2 To access the Community Management page in the navigation frame under ALE...

Page 35: ...nity Management The Community Name section of the page lists the currently configured communities and their properties including Community name IP address Subnet mask Access Adding Communities 2 To ad...

Page 36: ...and put operations 4 Press Add A Results page indicates the community has been added 5 Press OK to return to the Edit Community page Deleting Communities 2 To delete communities 1 Access the Community...

Page 37: ...nfiguration on page 23 allows you to set up information about the company that owns the library and the primary and secondary contacts Message Configuration on page 26 allows you set up the mailing li...

Page 38: ...vigation frame under ALERT E mail press Contact Configuration The management frame displays the Contact Configuration page as shown in figure 11 Figure 11 Contact Configuration Note Secondary Contact...

Page 39: ...n Company Information Company Name Name of the company for the installed library Street Street address at which the library is installed City City for the above street address State State or territory...

Page 40: ...llows you to Control who within the company is notified of various types of library errors failures and activity Select when to notify Tandberg Data Customer Support Pager The pager telephone number f...

Page 41: ...nfiguration Fields Field Description Hardware Failure Errors or failures requiring onsite assistance or follow up such as Tape drive failure detection Library control card failure Configuration Change...

Page 42: ...n page For more information see Accessing Message Configuration 2 Press the down arrow if SelectRecipient is visible in the Delete Recipient field for the desired message type A list of existing e mai...

Page 43: ...guration page Deleting E mail Recipients 3 To delete e mail recipients 1 Access the Message Configuration page For more information see Accessing Message Configuration 2 Press the down arrow next to t...

Page 44: ...mote ALERT E mail feature 1 In the navigation frame under ALERT E mail press E mail Configuration The management frame displays the E mail Configuration page as shown in figure 13 Figure 13 E mail Con...

Page 45: ...m E mail Account Remote_Management_Console is the default account The name entered here must be a valid address on the e mail server specified in the Outgoing E mail Server field Do not add the domain...

Page 46: ...Chapter 3 ALERT E mail E mail Configuration 32 Tandberg Data M Series Remote Management Card User s Guide...

Page 47: ...tridges to various locations in the library or in the case of multiple frames within various libraries Library Configuration on page 40 allows you to view and set the SCSI ID configuration of the libr...

Page 48: ...cription of the fields On an M2500 Library Status page placing the cursor over a section of the library picture indicates the frame number and the level within the frame Table 7 Library Status Fields...

Page 49: ...mote Management Card User s Guide 35 Fixed Slot Cartridge status in the fixed slot Hand Cartridge status in the hand Bin Cartridge status of the bins Bins appearing with a shaded area are designated a...

Page 50: ...e Management Card User s Guide Figure 14 Library Status Cartridge Movement 4 The Cartridge Movement section of the Library Status page allows you to move tape cartridges individually to various locati...

Page 51: ...nt To move an individual tape cartridge from one position in the library to another position 1 Enter the current location type of the tape cartridge Drive tape drive Bin Port Fixed Slot Hand Elevator...

Page 52: ...w the element status for a particular tape drive from the Library Status page scroll down to the appropriate frame and level then select the desired tape drive in the Drive section of the graphic The...

Page 53: ...present in the element and has a barcode the barcode label of the cartridge displays If a cartridge is present in the element and does not have a barcode the message Barcode appears If no cartridge i...

Page 54: ...will not function until cleaning is performed Cleaning Tape Expired Displays Yes if the cleaning cartridge in the drive has expired Cleaning Required Displays Yes if cleaning is required The tape dri...

Page 55: ...evice This field lists the SCSI devices within the library This list includes the library robotic controller and the drives installed in the library The library robotic controller is indicated by the...

Page 56: ...In the navigation frame of the RMC Home page press Library Statistics The management frame displays the Library Statistics page as shown in figure 18 SCSI ID This field indicates the current SCSI ID o...

Page 57: ...ame and its operations The information is repeated for each left magazine each right magazine drives fixed slot and elevator shuttle portions of each library The following statistics are listed for ea...

Page 58: ...nagement Service Operations 44 Tandberg Data M Series Remote Management Card User s Guide Figure 19 Library Statistics continued Service Operations 4 The Service Operations page allows you to perform...

Page 59: ...gement press Service Operations The management frame displays the Service Operations page as shown in figure 20 Figure 20 Service Operations Selftests 4 To perform a self test on the library 1 In the...

Page 60: ...ts page indicates the initialization or reset is complete 3 Press OK to return to the Service Operations page Library Firmware Upload 4 To upload the library firmware 1 Press Browse to select the appr...

Page 61: ...ration The management frame displays the Monitoring Configuration page as shown in figure 21 Note The entire Upload process may take up to 45 minutes depending on the network connection speed and the...

Page 62: ...of minutes between monitors The monitoring determines the polling frequency for library configuration changes The interval entered must be between 0 and 60 minutes 2 Press Apply A Results page indicat...

Page 63: ...ed day hour minute and AM or PM 2 If the status report is to be automatically sent press the Send Report box to activate the mailing option 3 Press Apply A Results page indicates the weekly status rep...

Page 64: ...changes in the library and its operations by Title the specific trap code Description a brief description of the code including the Fault System Code identifier Originator the equipment returning the...

Page 65: ...asic Help Functions The Management Console Web pages provide extensive online help files defining actions and terms for all functions features and fields Accessing Online Help To access the Help page...

Page 66: ...Chapter 5 Getting Help 52 Tandberg Data M Series Remote Management Card User s Guide The Internet browser opens a new window and displays the Help page as shown in figure 23 Figure 23 Help...

Page 67: ...efined traps The predefined traps are listed in this appendix by their reporting level Enable the trap types to be reported Informational Warning Failure Available or Unavailable The Details button on...

Page 68: ...4008 Soft Error SCSI command had invalid field in CDB 4009 Soft Error SCSI command had parameter list length error 400A Soft Error SCSI command had invalid field in parameter list 400B Soft Error SCS...

Page 69: ...eout message 4400 Operator Access Robot paused for operator safety robotics accessible by operator 4401 Operator Access Door 1 open left door 4402 Operator Access Door 2 open right door 4403 Operator...

Page 70: ...bsent at power up left magazine 4420 No mail generated Magazine 4 absent at power up right magazine 4421 No mail generated Magazine 5 absent at power up left magazine 4422 No mail generated Magazine 6...

Page 71: ...rame has powered down 4453 No mail generated Drive 2 in this frame has powered down 4454 No mail generated Drive 3 in this frame has powered down 4455 No mail generated Drive 4 in this frame has power...

Page 72: ...generated Module at level 2 in stack has been powered down disconnected 4488 No mail generated Module at level 3 in stack has been powered down disconnected 4489 No mail generated Module at level 4 in...

Page 73: ...itted in stack 44A9 No mail generated Level 11 not fitted in stack 44AA No mail generated Level 12 not fitted in stack 4600 No mail generated The library s power on initialization sequence has complet...

Page 74: ...isconnected 000F Hardware Failure FP CV check found front panel disconnected 0020 Soft Error OS timer interrupt has not occurred but should have 200A Hardware Failure Drive caddy not present drive 1 i...

Page 75: ...or Sequence stopped no cartridge available to perform requested action 240D Soft Error Librarian uncertain of cartridge origin 240E Hardware Failure Manual intervention required to remove cartridge fr...

Page 76: ...al intervention and power cycle required 2641 Hardware Failure The fixed slot check has detected a fixed slot 26B8 Soft Error Drive 1 in this frame has no cartridge to unload 26B9 Soft Error Drive 2 i...

Page 77: ...tape type used 29 Soft Error The drive requires preventive maintenance other than cleaning 32 Hardware Failure The drive has identified an interfacing fault 34 Soft Error Firmware download failed 35...

Page 78: ...exception occurred 001B Hardware Failure Code attempted to write to address 0 001C Hardware Failure Code attempted to execute at address 0 001D Hardware Failure Code attempted to write to address 0 0...

Page 79: ...e 201F Soft Error Invalid packet received from drive 6 in this frame 2023 Hardware Failure Could not get a semaphore from OS 2024 Hardware Failure Response packet received from drive 1 in this frame i...

Page 80: ...message 2502 Hardware Failure SCSI queue full 2503 Hardware Failure FAS366 not detected 2600 Hardware Failure Servo task init failed 2601 Hardware Failure Servo queue full 2602 Hardware Failure The X...

Page 81: ...tor nvr data has been corrupted or not yet initialized 2621 Hardware Failure The X axis cannot be moved properly in either direction 2622 Hardware Failure The servo failed to raise the drive hub 2623...

Page 82: ...rdware Failure Drive 2 in this frame will not allow the hand to be operated as required 268A Hardware Failure Drive 3 in this frame will not allow the hand to be operated as required 268B Hardware Fai...

Page 83: ...be open 26AC Hardware Failure Drive 5 in this frame is indicating its hand is closed and should be open 26AD Hardware Failure Drive 6 in this frame is indicating its hand is closed and should be open...

Page 84: ...ape successfully 26D2 Hardware Failure Drive 3 in this frame has failed to load the tape successfully 26D3 Hardware Failure Drive 4 in this frame has failed to load the tape successfully 26D4 Hardware...

Page 85: ...napped or cut in the drive where media cannot be ejected 20 Soft Error The drive has a head clog or needs cleaning 22 Soft Error The cleaning tape has expired 30 Hardware Failure The drive has a hardw...

Page 86: ...72 Tandberg Data M Series Remote Management Card User s Guide...

Page 87: ...uthorized Tandberg Data service center There is a danger of explosion if the battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Attention Il...

Page 88: ...ralliseksi aineeksi H vit t m paristo paikallisten lakien ja m r ysten mukaisesti ATTENTION Ce produit contient une batterie au lithium Le lithium peut tre consid r comme un produit dangereux Rejetez...

Page 89: ...de litio El litio puede ser considerado un material peligroso Deseche la bater a conforme a la normativa vigente de aplicaci n VARNING Denna produkt inneh ller ett litiumbatteri Litium kan betraktas s...

Page 90: ...76 Tandberg Data M Series Remote Management Card User s Guide...

Page 91: ...as a selector by the agent to specify the access to local or Management information and the context of the management information The names public and private are common community names D default gat...

Page 92: ...erg Data trained and authorized to repair Tandberg Data products H hostname The name of the server computer to which the library is attached HyperTerminal A 32 bit communications application standard...

Page 93: ...viously saved values restart The process of restarting a computer without reloading the operating system RMC M Series Remote Management Card router A device that governs the flow of traffic between ne...

Page 94: ...ddress written as four decimal numbers separated by periods T trap A program interrupt usually caused by some exceptional situation in the user program In most cases the user performs some action then...

Page 95: ...software image 14 Adding community 21 e mail recipients 29 user account 10 Administrator library contact 25 ALERT E mail 23 Library Management 33 SNMP 17 53 B Browser Internet 2 C Cartridge movement...

Page 96: ...Remote Management ALERT 23 test 31 E mail configuration viewing 30 E mail recipients adding 29 Event history 50 F Firmware library upload 46 Frames displayed 5 H Help accessing online 6 51 online 51...

Page 97: ...n 18 user management 10 utilities 12 R Rebooting library 15 Remote Management ALERT E mail 23 ALERT Library ALERT SNMP 53 ALERT Library Management 33 ALERT SNMP 17 Remote Management Console accessing...

Page 98: ...User account adding 10 account deleting 12 account viewing 10 management 10 Utilities accessing 12 page 12 V Viewing basic configuration 7 42 e mail configuration 30 e mail recipients 28 existing comm...

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