Tadiran Telecom Aeonix T200M Series, User Manual

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Appendix A: Glossary 262 T200M Series User Guide
Appendix A: Glossary
Term Description
ACD/UCD Group Automatic Call Distribution and Uniform Call Distribution. Calls enter the system and are
automatically routed to the ACD or UCD members based upon system definitions of
availability and overflow.
Attendant/Operator The individual responsible for answering incoming calls and transferring them to their
required destinations, as well as attending to trunk, system and station feature controls.
Auto Transfer When auto transfer is defined at a station, dialing the number to which a call is to be
transferred will automatically transfer the call; use of the XFER key is not
necessary. This feature is typically used by attendants. (See also Transfer/Xfer on
page 266 .)
Boss Group A Boss Group is a number of stations operating together in which the individual station
may or may not ring simultaneously as defined by the system per Boss Group. The
appropriate line key will flash at all stations set to ring at a specific station; the call can be
either transferred to any group member or picked up by any group member when not in
exclusive hold. Any group member can join a conversation by merely pressing the
appropriate illuminated line key. However, only one additional member can join, and this
is only when the original group member is not in privacy mode.