Synxcom SM9234D, User Manual

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RMA Procedure
Page 216
Appendix C
Return Merchandise Authorization (RMA)
Procedure
Before returning any Synxcom product, an RMA number must be obtained. Before asking for an RMA
number, ascertain that the product was purchased from Synxcom. If you bought the product from a
Distributor or Systems Integrator, the product should be returned to that vendor.
The most convenient method to obtain an RMA number for a product purchased from Synxcom is to send
an email to
support@Synxcom.com
. Information required must include your company name, address, the
actual address that we would use to return the product to you. Please include any Mail Stop or specific
delivery information. The city, state, and zip code are all required. Your phone, FAX , or email address is
necessary if we have to contact you for any questions.
If the above information is on your letterhead, that format is acceptable.
For each item you wish to return: List the product model number, usually found on the serial number tag,
the serial number for each item you wish to return, a description of the problem you are encountering, and
the cause of the problem (if known).
A product support specialist may call to verify that the product is properly installed or may ask you to
perform tests to insure that the product has actually failed. After review of the problem, an RMA number
will be assigned, you will be notified by email or FAX.
The product must be properly packed and returned to:
Synxcom Inc.
Attn: Technical Support
1000 Dove Street, Suite 305
Newport Beach, CA 92660
USA
The RMA number must be legibly displayed on the shipping carton.
No RMAs will be issued without a product review, Synxcom will not be responsible for any product
returned without an RMA number.
If you think the product may be out of warranty, include a method of payment for repairs, either a Purchase
Order number, or Credit card number, Card Holder Name, Date of Expiration on the RMA request.
Repairs currently require 5 – 10 working days, and are returned UPS second day air.