Synectix VMS Lite, User Manual

Page: 49 / 83

Synectix VMS Lite
48
Operator Transfer Mode is of three types:
1. Blind Mode: This is a mode of transfer where the Synectix VMS Lite transfers
the call and hangs up immediately without monitoring the call status. If the
Dialed extension is busy, invalid or there is no-answer, the PBX rings the unit
back. In this, the ‘Operator Time before No Answer’ field is disabled.
2. Fully Supervised Mode: In this mode the
Synectix VMS Lite
constantly
monitors the call status after transferring the call until either the called party
answers or it can determine the status. For example, if the extension is busy or
no-answer, the
Synectix VMS Lite
retrieves the call and informs the caller
accordingly.
3. Semi Supervised Mode: In this mode, the Synectix VMS Lite monitors the call
status only for the Busy or Invalid cadences. If the called party’s extension is not
busy or invalid, the call is put through without waiting to check if the call was
actually answered or not.
Extension Prompting while transferring :
If this feature is enabled, the unit prompts
the dialed extension number to the caller while transferring the call. However, if the
user has recorded his/her name and enabled it, the name is prompted instead of the
extension number.
Operator Digit:
Operator digit is the single digit to be pressed to reach to operator
when the main greeting is playing. Any digit between 0 and 9 may be programmed as
Operator digit.