Synectix VMS Lite, User Manual

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Synectix VMS Lite
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Conflict Timer Value is the time for which the Synectix VMS Lite waits for the caller to
dial the second digit after the caller has dialed the first digit.
If the second digit is not dialed before the conflict timer delay elapses, the first digit is
treated as a Single digit dial entry and the call is transferred as per the Single digit dial
plan. If that digit does not have any corresponding single digit plan entries, the call is
transferred to the Operator. If the second digit is dialed, the unit waits for further
entries if necessary and transfers the call accordingly.
This value ranges from 2 to 5 and is in seconds. Default value is 3.
1.5.2.3 Extension Length:
Extension Length determines the number of digits present in an extension or in a
mailbox. Except operator extensions, all types of extensions and mailboxes depend on
Extension Length.
After you press 3 for extension length, the unit plays the current Length. Valid
extension lengths = 2, 3 or 4. Default is 3. To change the Extension Length, all entries
under the extension list, mailbox list, fax extensions, distribution list and single digit
plans must be deleted.
1.5.2.4 Time before Deciding No-Answer:
When a call is transferred to an extension and there is no answer from that extension,
the
Synectix VMS Lite waits for a certain time before deciding that there is no answer
from that extension. This no answer time is programmable from 9 seconds to 27
seconds.
Valid values : 3 to 9 (x 3 Seconds). Default = 3 (9 seconds)
1.5.2.5 Transfer Type:
The Synectix VMS Lite supports three different modes of call transfers – Blind, Semi
supervised and fully supervised. In the Blind mode, the unit transfers the call and hangs
up. If the called extension is busy or if there is no answer, the PBX calls the unit back
and sends an in-band string to inform that this is a call-back on busy / no answer.
In the Semi supervised mode of transfer, the unit monitors the call after transferring
and if the called extension is busy or an invalid extension, it retrieves the call and
informs the caller accordingly. However, if it gets a ring-back signal from the called
extension, the unit hangs up and thus connects the caller to the called extension.
In the fully supervised mode, the unit monitors the call till the called party answers the
call or if there is no answer, it retrieves the call and informs the caller accordingly.
After you press 5 for ‘Transfer type’ in the ‘Usage parameters’, Synectix VMS Lite
prompts you with:

Press 1 for Blind Mode of Call Transfer.

Press 2 for Semi-supervised Mode of Call Transfer.