Synectix VMS Lite, User Manual

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Synectix VMS Lite
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1.3.3.1 Edit Invalid Extensions
Invalid Extensions are those extensions to which calls will not be transferred. Under this
option you may do the following -

Add Extensions

Delete Extensions

Review Extensions
Add Extensions: The number of digits present in the extension should be the same as
the extension length. For example, if extension length is 3, the number of digits in the
extension number should be 3. If you enter 4-digit extension in this case, first 3 digits
will be taken as extension-number and the 4th digit will be treated as the first digit of
next extension.
Enter 4** to program a particular leading digit as an Invalid leading digit, i.e. to make all
extensions from 400 to 499 as Invalid.
Maximum number of extensions that may be added here is 128. To terminate
“Addition” of extensions, press #. Extensions with 9 or 0 as the first digit are not allowed
in the
Synectix VMS Lite .
Delete Extensions: You will be prompted to enter the extension to be deleted. The
existing extension is deleted by Synectix VMS Lite . If that extension does not exist, you
will hear “This entry does not exist”.
Review Extensions: Synectix VMS Lite plays all the existing extensions one by one,
with a pause of 0.6 seconds between extensions.
1.3.3.2 Operator Features
The available choices are:

Press 1 For Operator Digit

Press 2 For Day Operator Extensions

Press 3 For Night Operator Extensions

Press 4 For Break Operator Extensions

Press 5 For Holiday Operator Extensions

Press 6 For Operator Transfer Mode

Press 7 For Time Before Deciding No-Answer
Operator Digit: Operator Digit may be any digit from 0 to 9 (both inclusive). When
callers dial this digit at any time in the Main greeting, the call is transferred to the
Operator. The actual Operator extension to which the call is transferred depends upon
the Time of the Day and the corresponding Operator extension.
OPERATOR EXTENSIONS : The Synectix VMS Lite has four different Operator types –
DAY, NIGHT, BREAK & HOLIDAY operators. For each of these, a maximum of 4
extensions may be programmed. It is not necessary to program all the 4 types of
Operator extensions. For example - If a Break time or a Holiday has been programmed
but no corresponding Operator extension has been programmed for that type, the
Synectix VMS Lite
transfers the call to the DAY operator. Operator extensions do not