Synectix VMS Lite, User Manual

Page: 11 / 83

Synectix VMS Lite
10
instrument. The extension may be faulty or you may be calling some other extension
number.
Once the unit picks up and answers the call, listen to the voice message. As long as the
unit remains off hook, the PORT lamp of that port glows steadily. Now, with the Port
having answered the call, dial an extension number while the unit is playing the Main
greeting. Confirm that the unit transfers the call to the extension that you had dialed. If
a fax call is routed to the unit, it transfers the call to the fax extension, if programmed. If
no digits are dialed, it transfers the call to the operator extension programmed in the
unit.
Check similarly by calling into the 2 ports of the unit and confirm that all the ports are
working properly. If these basic functions worked properly, go into programming
mode and set all the other parameters to suit your site.
Operating Basics
The Synectix VMS Lite has several built-in features. To make the best use of these
features, it is necessary to understand the working of the unit as well as some features
of your PBX and the site where it is being installed.
Please note that the Synectix VMS Lite comes with factory recorded default prompts
and Day, Night, Break and Holiday Greetings. These greetings once recorded over
cannot be retrieved. The default Day, Night, Break, Holiday greetings and the Audiotext
messages may be recorded over in any order and as many times as desired.
The default parameters have been designed to work straight away for most of the
installations. However, some sites may require additional programming. The Hook
Flash duration, Delay after Hook flash and Extension Length parameters are required to
be programmed correctly before calls may be transferred to any of the extensions or
mailboxes.
The unit accepts any digits that are dialed while the MAIN greeting is being played. If
no digits are dialed till the greeting is over, the unit transfers the call to the Operator
depending on the current mode of operation.
In the Fully Supervised or the Semi Supervised mode of operation, when a caller
encounters a BUSY or INVALID or NO-ANSWER from an extension, they have the option
of leaving a message for that extension (if that extension has a mailbox assigned to it).
They may also try another extension after leaving a message or transfer the call to the
Operator. If that extension does not have a mailbox assigned to it, they may try another
extension or transfer the call to the Operator.
However, if all the operator extensions are busy, a caller may try the Operator
extension by pressing 0 or try another extension. If the caller does not press any digit,
the call gets disconnected.