New Functions
8
Improvements to the
Voicemail functions
Voicemails sent as e-mail attachments now contain the number or
name of the caller in the filename. The subject line of the e-mail
also contains this information, along with the length of the
recorded voicemail. The e-mail contains links which offer further
options. For further information please refer to chapter 6.2,
Call Intrusion
The "SwyxMonitor" option pack enables, in addition to perma-
nent call recording (only for the administrator), intrusion into
another user's conversation. A supervisor (e.g. in a call center) can
listen in on an ongoing conversation ("Listening only" mode),
give directions to the speaking agent (e.g. advice on presenting
the case) or even actively join in the call (speaking modes). For
further information please refer to chapter 6.11,
Enhancement of the
Feature Codes
Since SwyxWare v6.10 it has been possible to call certain
functions directly by dialing a code (e.g. direct access to remote
inquiry and call intrusion). The possibilities have been expanded:
feature codes are now also available for intercom, for example.
For further information please refer to App. D:
SwyxWare Web
Administration
The SwyxWare Web Administration is a web-based application
for configuring SwyxWare. It also enables you to configure your
user profile, for example, and thus certain SwyxPhone functions.
This includes, for example, Call Forwarding, Speed Dials or the
Personal Phonebook. For further information, please refer to the
SwyxWare Administrator documentation.
Function
Explanation
Summary of Contents for SwyxPhone L420
Page 42: ...How does SwyxPhone work 42 ...
Page 48: ...Basic Functions 48 ...
Page 98: ...SwyxPhone for Experts 98 ...
Page 136: ...Interaction with SwyxIt 136 ...
Page 144: ...Technical Details 144 ...
Page 154: ...Technical Terms 154 ...
Page 164: ...Index 164 ...