PC Operation of a SwyxPhone or SwyxIt! (CTI)
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8.6
PC Operation of a SwyxPhone or SwyxIt! (CTI)
With the CTI functionality you can dial the person you wish to speak to on your PC (SwyxIt!),
e.g. from Outlook or Lotus Notes Contacts but the call will be made as usual via the telephone
device. Even if SwyxPhone is controlled from another CTI-SwyxIt!, all telephony functions are
available to you at any time directly on SwyxPhone.
Please note that a user must also have a PIN in order to use SwyxPhone. If you have only used
SwyxIt! until now, please ask your administrator about this.
SwyxIt! can only operate a SwyxPhone, which is logged on under the same user on
SwyxServer. To do this, the SwyxIt! used for operation switches to CTI mode. If only one other
SwyxPhone is logged on under the same user on SwyxServer the link will take place
automatically. If several telephony terminals are logged on under the same user, the PC
operation from one of the telephony terminals must be accepted.
You are provided with the following options on the CTI-SwyxIt! for the PC operated telephony
client:
• Dial
You can dial from Outlook or from another application, via the Caller List or Redial List
and from the phonebooks. In this case, highlight the telephone number and click on the
handset (block dialing). Alternatively, you can click on the handset first (the line becomes
active) and enter individual digits on the PC.
• Telephony functions such as Hold, Call Swap, Transfer, Start Conference, Callback or
Callback on busy
• Settings
Button assignments (Speed Dials and Shortcuts), signaling (call and status signaling), For-
warding, Voicemail and Call Routing Manager or Skin (only for SwyxIt!), are assigned to
the user account and are therefore the same for the operated telephone and the CTI
SwyxIt!.
You can only pick up or end calls using a CTI SwyxIt! via the SwyxIt! interface per mouse
click. Picking up a handset which is connected to the CTI SwyxIt! will not result in the
activation of a line. If you lift the handset of the PC operated SwyxPhone or SwyxIt!, this will
activate the line.
With a CTI SwyxIt! you
cannot
use the following properties of the remotely controlled client:
• Conversation Recording
• Application Sharing
• The Speaker button and the microphone of the CTI SwyxIt! have no effect
This is how you configure SwyxIt! as CTI SwyxIt!
1.
Go to the menu bar and click on "Settings | CTI | Run as CTI SwyxIt!".
2.
SwyxIt! will log off and then log on again as a CTI SwyxIt! on SwyxServer.
After logon, SwyxIt! searches for a telephony terminal that is logged on to this SwyxServer
under the same user account.
• If only one other terminal (SwyxIt! and SwyxPhone) is logged on, a pairing will be
Configuring a CTI
SwyxIt!
Summary of Contents for SwyxPhone L420
Page 42: ...How does SwyxPhone work 42 ...
Page 48: ...Basic Functions 48 ...
Page 98: ...SwyxPhone for Experts 98 ...
Page 136: ...Interaction with SwyxIt 136 ...
Page 144: ...Technical Details 144 ...
Page 154: ...Technical Terms 154 ...
Page 164: ...Index 164 ...