Supero SUPER P3TDDE, User Manual

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3-2
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UPER P3TDDE User’s Manual
3-2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also,
note that as a motherboard manufacturer, Supermicro does not sell directly
to end-users, so it is best to first check with your distributor or reseller for
troubleshooting services. They should know of any possible problem(s)
with the specific system configuration that was sold to you.
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently
Asked Question' (FAQ) sections in this chapter or see the FAQs on our
web site (http://www.supermicro.com/techsupport.htm) before con-
tacting Technical Support.
2. BIOS upgrades can be downloaded from our web site at
http://www.supermicro.com/techsupport/download.htm.
Note: Not all BIOS can be flashed depending on the modifica-
tions to the boot block code.
3. If you still cannot resolve the problem, include the following information
when contacting Supermicro for technical support:
• Motherboard model and PCB revision number
NOTE
If you are a system integrator, VAR or OEM, a POST diagnos-
tics card is recommended. For I/O port 80h codes, refer to
App. B.
Memory Errors
1. Make sure the DIMM modules are properly and fully installed for the
amount of memory desired.
2. Determine if different speeds of DIMMs have been installed and verify
that the BIOS setup is configured for the fastest speed of memory
used. It is recommended that all DIMMs in the system have the same
speed.
3. For DIMMs, make sure you are using PC133 or PC100 compliant
SDRAM.
4. Check for bad DIMM modules or slots by swapping modules between
slots and noting the results.
5. Make sure all memory modules are fully seated in their slots.